Rated 3.9 out of 5 by 726
Rated 4.0 out of 5.0 by AndySD clean room and excellent location
The room is clean and the location of this hotel is excellent for tourist.
July 25, 2014
Rated 1.0 out of 5.0 by LongTraveler45 low cost hotel, low cost experiance
Arrived at the reception of the "holiday inn express" not realising this we wrong as we were booked at the "holiday inn". My firs t question was where we were to park the car as it was infront of the main door. The kind receptionist said she will tell us asap she had checked us in. As we were 7 people traveling in the same vehicle, some of us unloaded the car whilst we were checked in. When we received the keys we were told that we need to drive to the other place some 200-300 meters away as our rooms where located in another separate building... So we loaded the car again, with all the bags etc for all 7 people... the rest of our experience was in a simmular fashion from receiving wrong rooms to missing bedlinen etc.
July 25, 2014
Rated 5.0 out of 5.0 by cynthiame san fran trip
Great place, just wish breakfast and parking would be free.
July 24, 2014
Rated 3.0 out of 5.0 by me54 In die Jahre gekommenes Hotel
Dringend renovationsbedürftig, zuvorkommenderes Personal. Das Hotel müsste durch Testpersonen aufgesucht werden.
July 24, 2014
Rated 4.0 out of 5.0 by SDBeachGuy Great location
I'm IHG Platinum and was checked in quickly, receiving the room I had requested on the 4th floor with a (sliver) view of the bay. The room was fair-sized with decent basic HI furnishings. We were above an alley/parking lot, so the room was quiet and dark while we slept. Housekeeping did an excellent job keeping the room clean and fresh. I liked that the HVAC unit had a setting for "fan only" so we could run that for ventilation and white noise at night (unlike some hotel systems that disturb sleep by constantly cycling on and off). My only two complaints: (1) Sidewalks on all sides of the property were littered with significant amounts of trash throughout our stay. This makes for a bad impression when walking back and forth to the Wharf. Who wants to walk through trash? (2) A larger issue: Wi-fi was so slow that it was almost useless; thankfully we have data plans with our smartphones. When I mentioned this issue at check-out, I was told many guests complain about that, but that nothing could be done about it. Really?
July 23, 2014
Rated 3.0 out of 5.0 by sanfrantraveler tends to be noisy and hig price breakfast
The hotel is belowing in qualitity then most holiday inns. The room was very nice. Howevery being on the 5th floor it sounded like you were standing on the street. The television and internet were poor. The wireless internet was non existant, you couldn't even check email. The breakfast in the morning is very expensive and very poor. The items not made ready to eat were cold and hard. I wouldn't stay at this proprty again. The pool wasn't heated and was very cold.
The room had a great view of Alcatraz though.
July 22, 2014
Rated 5.0 out of 5.0 by Denise625 Outstanding staff and overall experience
From the moment we were greeted by Mary, at the front desk, to the day of our departure with sweet well wishes by our housekeeper, we totally enjoyed this stay. Mary recommended a place to stay, allowed us to check in early, provided great directions for activities out first day, and upgraded our room. Anytime we needed a cab, one was flagged for us in under a minute. In addition, our last day was my birthday and the staff held our luggage until we returned from our Golden Gate adventure. The room was clean and comfortable but the staff truly make this hotel the best we've stayed in in quite some time!
July 21, 2014
Rated 5.0 out of 5.0 by Thurminator Awesome!!
The location and service here are fantastic. Easy walk to Fisherman's Wharf and Pier 39, Close to two trolley lines and plenty of Bus Tour pick ups. Couldn't have had a better location for my 3 and 18 month old girls!
July 21, 2014