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Rated 3.9 out of 5 by 728 reviewers.
Rated 4.0 out of 5.0 by A good hotel. Known locally as the Holiday Inn on Columbus - not to be confused with the Holiday Inn Express which is almost next door. A good hotel that I would rate at 4/5. Points that prevented a perfect score (but which wouldn't stop me from recommending the property) were; inconsiderate noise coming from service alley at night, restaurant a little pricey, free WiFi very slow and clearly an inadequate system for the demand placed upon it. This feature may result in the property being unsuitable if you require hotel supplied internet for work purposes. Strong points were the great location if visiting SF on vacation, an excellent firm bed in our room, very clean, and good staff. We were also able to check in at 1000 on day of arrival and out at 1300 upon departure. July 28, 2014
Rated 5.0 out of 5.0 by Great Location This hotel is in a great location for access to activities in San Francisco. The hotel staff is friendly and helpful in booking any excursions and you can easily walk to great restaurants and bay cruises as well as other activities. July 28, 2014
Rated 4.0 out of 5.0 by clean room and excellent location The room is clean and the location of this hotel is excellent for tourist. July 25, 2014
Rated 1.0 out of 5.0 by low cost hotel, low cost experiance Arrived at the reception of the "holiday inn express" not realising this we wrong as we were booked at the "holiday inn". My firs t question was where we were to park the car as it was infront of the main door. The kind receptionist said she will tell us asap she had checked us in. As we were 7 people traveling in the same vehicle, some of us unloaded the car whilst we were checked in. When we received the keys we were told that we need to drive to the other place some 200-300 meters away as our rooms where located in another separate building... So we loaded the car again, with all the bags etc for all 7 people... the rest of our experience was in a simmular fashion from receiving wrong rooms to missing bedlinen etc. July 25, 2014
Rated 5.0 out of 5.0 by san fran trip Great place, just wish breakfast and parking would be free. July 24, 2014
Rated 3.0 out of 5.0 by In die Jahre gekommenes Hotel Dringend renovationsbedürftig, zuvorkommenderes Personal. Das Hotel müsste durch Testpersonen aufgesucht werden. July 24, 2014
Rated 4.0 out of 5.0 by Great location I'm IHG Platinum and was checked in quickly, receiving the room I had requested on the 4th floor with a (sliver) view of the bay. The room was fair-sized with decent basic HI furnishings. We were above an alley/parking lot, so the room was quiet and dark while we slept. Housekeeping did an excellent job keeping the room clean and fresh. I liked that the HVAC unit had a setting for "fan only" so we could run that for ventilation and white noise at night (unlike some hotel systems that disturb sleep by constantly cycling on and off). My only two complaints: (1) Sidewalks on all sides of the property were littered with significant amounts of trash throughout our stay. This makes for a bad impression when walking back and forth to the Wharf. Who wants to walk through trash? (2) A larger issue: Wi-fi was so slow that it was almost useless; thankfully we have data plans with our smartphones. When I mentioned this issue at check-out, I was told many guests complain about that, but that nothing could be done about it. Really? July 23, 2014
Rated 3.0 out of 5.0 by tends to be noisy and hig price breakfast The hotel is belowing in qualitity then most holiday inns. The room was very nice. Howevery being on the 5th floor it sounded like you were standing on the street. The television and internet were poor. The wireless internet was non existant, you couldn't even check email. The breakfast in the morning is very expensive and very poor. The items not made ready to eat were cold and hard. I wouldn't stay at this proprty again. The pool wasn't heated and was very cold. The room had a great view of Alcatraz though. July 22, 2014
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