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Rated 4.0 out of 5 by 773 reviewers.
Rated 4.0 out of 5.0 by Location is fabulous I would recommend staying here when visiting San Francisco. The location was fabulous and my experience with the room and staff were very good. August 29, 2014
Rated 5.0 out of 5.0 by Clean, comfortable room and prompt service. Our room was clean and comfortable. We noticed a small problem with the window, but the staff were very prompt to come and take care of it. They even comped us a free movie because of the problem. Bell staff were very helpful in arranging airport transportation. Hotel is conveniently located within walking distance of many popular attractions. August 27, 2014
Rated 3.0 out of 5.0 by terrible food! For the price your food is no better than a cheap greasy diner Dinner and breakfast is a joke. You charge $27.99 for a meal that would be 7.99 at Dennys. August 27, 2014
Rated 2.0 out of 5.0 by Reservations I called a month in advance to make the reservation. I did it over the phone to make sure I was going to get what I wanted. The day I checked in, the counter person confirmed to me what I was afraid of. The reservation was not the way I wanted. He tried to fix it. Yes, he was nice to relocate me and my family, but the room was awful, and old in the old building. I just don't get it. I confirmed with the person in the phone like 3 times about my reservations and she still got it wrong. August 27, 2014
Rated 3.0 out of 5.0 by location is good but service could be better This location is good for tourist for sure but I do not feel the hospitality compared with other holiday inn i have stayed before since it is a busy place. I travel with two kids and call for asking two extra comforts. The house keeping crew kept asking the reason why over the phone and only grant me one extra. It is a little disappointed and unpleasant experience I had compared with many other holiday inn places I have stayed. August 26, 2014
Rated 4.0 out of 5.0 by Great location, close to a lot of places to see Good Price Value at a central location! Breakfast room needs a little bit more atmoshere! Some staff members are doing only their job. August 26, 2014
Rated 4.0 out of 5.0 by Friendly service, great location Easy walking distance from all the goodies at Fishermans Wharf. San Francisco is very expensive, so this hotel is ok for the price we paid-be careful not to compare it to other non-SanFran locations. Cleaning could have been slightly better, but still good overall. Guest Laundry in parking garage was unpleasant and therefore, we did not use it. August 25, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Clean and comfortable - very close to Fisherman's Wharf and Ghirardelli Square. Rooms were nice with spacious well illuminated hallways. The soap smelled great. However, the WIFI was very slow - much slower than my (very old) 3G phone. August 24, 2014
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