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Rated 4.0 out of 5 by 1221 reviewers.
Rated 5.0 out of 5.0 by Great location and friendly staff! No major complaints about this hotel. Location is excellent, staff was friendly and helpful with any directions and info we needed. Restaurant and bar in lobby. Room was a little dated compared to newer HI locations but was still acceptable. Wifi was a little bit weak but we didn't spend much time in the hotel. Definately recommend this hotel for tourists if you are trying to do a lot of touristy activities while doing a quick trip to SF! October 6, 2015
Rated 2.0 out of 5.0 by Fair hotel The room was fair. Carpet was dirty. Toilet required multiple times to flush and since California is in a drought I found this very disturbing, brought this to the front desk attention and nothing was ever done prior to departure. Ordered room service of sliders. Only 1 was cooked decently, other two were way undercooked to the point I could not eat. October 5, 2015
Rated 2.0 out of 5.0 by Great Until the Morning We arrived early and they let us check in - room was a basic hotel room. Internet worked great. The issues we had related to noise. The walls are now here near soundproof - also the second night we were there we woke up at 8am to LOUD noises and horrible shaking of the ground and walls. Come to find out they were changing out the toilets in the rooms across from us - yes, plural more then one room. We when walked out our room there were items blocking our door - they had the toilets sitting in the hotel and it was EXTEMELY loud. October 2, 2015
Rated 4.0 out of 5.0 by Gem location off Fisherman's Wharf This hotel was a great experience. The front desk staff, especially Remy, were very patient and helpful. We had a view of the water and Alcatraz from our window. The property is right on the bus line and walking distance to many local attractions. September 30, 2015
Rated 5.0 out of 5.0 by Great Service The staff was very friendly and the room was comfortable. Of course, it is in a very convenient location. Not really noisy considering the location; a good night's sleep was had. September 30, 2015
Rated 4.0 out of 5.0 by Best location at a great price Overall this was a very good stay. The staff is wonderful and very very nice. The hotel is one street away from fishermans wharf and a quick two minute walk to all of the major tourist attractions and must do's while visiting San Francisco. The hotel is very clean and has multiple parking choices available. A little over a mile from China Town and a 5 minute walk from some great Italian restaurants. Overall this restaurant is a must stay, the only reason I did not give them 5 stars is I reserved a double bed room and was given a room with a king bed. I had my wife and two sons which is why I reserved a room with 2 beds. The staff made it seem they did me a favor by upgrading to a king bed and overlooked the fact I had two boys with me. Since it was the weekend there were no other double bed rooms available. The staff had a roll away bed delivered and that got us through our night. September 29, 2015
Rated 4.0 out of 5.0 by Good Place with Friendly Staff Usually don't write these reviews, but the service here was outstanding! A little dated hotel , but good location. Would stay here again. Only negative, a little noisy in the am . September 29, 2015
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