Rated 3.7 out of 5 by 117
Rated 2.0 out of 5.0 by MNborn Really more like 2 1/2
I'll say 2 1/2 stars. Wish we could use 1/2 stars.
Good- Beautiful location. 10 minute walk to a shopping mall with excellent Chinese restaurants and a Dairy Queen! Enjoy the courtyard in front of the mall where the locals gather every night. Only 10 minutes walk to subway station that connects to line 2 at next stop that goes right through the center of Shanghai. Quiet area. Beautiful stroll at night along the river.
Room had air-conditioning that I could control and worked great!
Bad- Hotel is showing age. Walls in my room had many stains throughout. Seems all HIE in China now have the same hard bed. Luckily there are pillow choices.
Safe in my room worked but older one in my mother's did not.
Breakfast is all Chinese but came with great tasting watermelon everyday. The WORST fake (sugar# juices I've ever tasted and the milk is watered down.
If taking a taxi, some know this hotel and some do not. Bring the Hotel's address in Chinese AND the phone number for the driver to call. Not easy to get a taxi around the area when leaving.
Very Bad- Service. Only a few at the desk can speak English. I asked a woman if the shuttle goes to the Metro #Subway# at noon. #It was raining#. She said yes, but seemed hesitant. I later asked a supervisor who spoke English and she said it stopped at 9:30 am.
No recognition of my Platinum status at check-in.
Reserved 2 rooms and they were not connected. They never even asked if we wanted them. #To be honest, my mother wanted them and I didn't. So I didn't push it.#
Worse was that as a Platinum member I'm supposed to get a free upgrade. I expected river view rooms and we got the ones looking out the back at a warehouse. I didn't feel like changing rooms after unpacking.
But the worst part was the bill. I wanted to pre-pay as my credit card was expiring before the end of the trip. #Forgot the new one.# I checked the box to pay in RMB as my Chase card has no international fees and has a good rate. I saw my online statement and the pending charge was at the Dollar rate.#The hotel marks up the dollar rate at 4%) About $13 more. They showed me their internal receipt that showed RMB and told me 2 days later the bank was charging me in RMB. Today I saw the charge online and it's at the Dollar rate.
As of today they are crediting my CC $13.00. The e-mailed: "We already contact with the bank of China . They said something wrong with the exchange machine." That makes no since to me at all! But they followed up only after I contacted IHG customer service.
Would I stay here again? Probably. I loved the area and the restaurants and the close Metro ride to the heart of Shanghai.
June 29, 2014
Rated 4.0 out of 5.0 by B-travelor Comfortable bed but bad breakfast.
This particular hotel does not match up to the other HIE I had stayed, overall quality is slipping, the breakfast goes from bad to worse.
June 20, 2014
Rated 4.0 out of 5.0 早餐越来越糟糕, 噪音越来越严重
但是今年开始觉得酒店变得越来越糟糕. 虽然更换了室内地毯, 但是每次入住6,7楼层时候的噪音实在难以忍受, 即使关着窗户依旧如此.
早餐之前还不错, 现在变得品质低下, 这样就成了鸡肋.
June 20, 2014
Rated 4.0 out of 5.0 交通
June 18, 2014
Rated 4.0 out of 5.0 by Greatest 床品一如既往的好
June 18, 2014
Rated 2.0 out of 5.0 by JSea24 A little too simple
I stayed here recently on a business trip. While the bed was comfortable enough, it was two singles set next to each other to make a "king", with a large difference between the two, meaning that you could not comfortably sleep in the middle.
The breakfast was lackluster. There were limited options, few of which were appealing to me or any of those I was traveling with. I stuck to toast and fruit any time I did go for breakfast.
Getting a taxi from the hotel proved quite difficult some days. There were hardly ever taxis waiting outside, and on a number of occasions, when the front desk called for one, there were "none available".
All in all, you get what you pay for. My room was well-maintained throughout my stay, which was one of the few postiives of the stay overall.
June 16, 2014
Rated 4.0 out of 5.0 by bisca 毛巾感觉有点老了
June 8, 2014
Rated 1.0 out of 5.0 by YouandMe Holiday Inn Express Shanghai Putuo
I have stayed in numerous Holiday Inns and Holiday Inn Express establishments. This establishment should not carry the Holiday Inn Express brand name at all. Just two words - Below Standard.
June 8, 2014
Rated 3.0 out of 5.0 低于一般智选假日的平均水平
June 4, 2014
Rated 4.0 out of 5.0 by klee2 性价比极好
May 24, 2014
Rated 4.0 out of 5.0 by T_TTT 环境清幽，舒适干净
May 18, 2014
Rated 5.0 out of 5.0 by chaosgnat 周边环境很好
April 24, 2014
Rated 2.0 out of 5.0 by NanoXQ poor internet connection
I stayed at this hotel before and this was the second time I stayed there. During the 4 days stay I experienced poor internet connection in the room either wired or wireless, very instable connection, it was on for a few minutes but off most of the time. I spoke to the front desk about this problem, they simply said it was due maybe to too many people using it. However I could only disagree because at any time during the 4 days it was always like that. The first time I stayed at this same hotel I did not experience this problem.
A hotel with an unreliable internet connection will not be my choice of stay because the internet is important for business travellers to be able to work out of a hotel room.
April 24, 2014
Rated 5.0 out of 5.0 by Teren 面向苏州河的梦幻河景房
April 24, 2014
Rated 4.0 out of 5.0 by wwgtracy 性价比超高的一家INN
April 20, 2014
Rated 3.0 out of 5.0 by SteveLG74 For a Holiday Inn Express it was ok
For the locatipn in Shanghai it is a good price, staff are friendly and match what i would expect from a Holiday Inn Express. Room was in good condition and clean.
Good hotel if you need a cheaper room for the night in Shanghai.
April 20, 2014
Rated 1.0 out of 5.0 by 941512138 住过的最差的一家holiday hotel
April 18, 2014
Rated 4.0 out of 5.0 by Michelle00 Quite place for the busy city
I write this review for future guests of this hotel to have better experience. We use HIG all over the world and would like to send feedback for HI to keep high standard.
1. It meets HIG standard for HI express type.
2. Although it is not much choice for western for the breakfast, it has the basics like toast, coffee, fruit etc. It has many choices for Chinese and Asian which is big plus.
3. It is very quite at night if your neighbor room guest is quite enough.
4. 10 min walk to line 11 metro that is convenient and you can transfer other lines and go to anywhere of the city, but be aware the last one at night is around 10:20pm.
1. Make sure your safe is secured on the wall. Ours is completely loose, and you can remove the whole safe by itself. We did not find out until the last day of our stay and I took a photo.
2. Although it is non-smoking room, it still has smoking smell. But I think this happens almost everywhere in China, not just this hotel to be fair.
3. The description of the room is for 3 people, but it only has 2 single beds, if you want to add bed, there is additional cost (about $20 extra). On expedia.com, it says there is sofa bed, but actually it is not sofa bed, it just a sofa chair.
4. There is no screen for the window, and mosquito got in and both my kids got bites.
April 14, 2014
Rated 3.0 out of 5.0 by 心想事成 maximum 2 star hotel
Environment is good - near Suzhou river.
But location is poor, very difficult to get taxi. Hotel shuttle bus to subway station was canceled.
Staff are unfriendly, in general. It seems they don't really care of customers.
Choices of breakfast is limited.
Room not clean! Hair can be found easily.
Toilet was broken and repair staff thought it's normal.
Some machine outside was loud and makes noise in room.
April 10, 2014
Rated 4.0 out of 5.0 by Young2014 Quiet and high cost-performance stay
located in a quiet place and along the river, provided good service to make you feel comfortable during stay. recommended to whom want to stay in Shanghai.
March 30, 2014
Rated 3.0 out of 5.0 by 心想事成 管理有待改进
March 19, 2014
Rated 4.0 out of 5.0 by MICHAEL-SZ 整体性价比更高，值得入住
March 17, 2014
Rated 4.0 out of 5.0 by StarJoe Easy stay for business trips
Generally, the hotel offers an average quality for easy stays if you're on a business trip near Putuo, and overall you could stay for few nights at a budget price.
March 15, 2014
Rated 1.0 out of 5.0 by 绿色阳光 服务真的非常差
住了很多洲际的酒店 这次感觉是最差最差的 我是中午去办理入住手续的 到了前台 2个女生都在刷手机 从我主动递上身份证到给我房卡 那个女生就没有和我说过一句话 到了718的房间 给我的大床房（虽然我一开始确实订的是大床房 但我在入住前2天电话给订房中心要求更改为双床房 订房中心所在订单里备注）我回到前台要求给双床房 那个女生说订单就是大床 我提醒她订单里备注了 她看了看订单后 竟然当着我面说“反正我是没看到” 奇葩一个吧 算了换了一个720的双床房 但我进去一看 这个房间是和718有个联通的门的 我再次回到前台要求换房 这才顺利入住
March 12, 2014
Rated 3.0 out of 5.0 by bluesound Good location but smoking.....
The room conditions fits HIX standard, however, there is a intensive smell of smoking when I turn on the heater each time. Maybe the hotel itself is renovated from other old hotel so that the the taste of smoking couldn't be removed totally.
It seems the room cleaner understand this situation so that the smell of cleaner is too strong to tolerate after cleaning.
March 10, 2014
Rated 4.0 out of 5.0 by Bently convinient shopping location
This hotel is very close to subway station and shopping center. Hotel service is hospitality. Staff can provide useful information if you want to shop in this area .
March 8, 2014
Rated 5.0 out of 5.0 by 去安特卫普买钻石 很好很满意
March 4, 2014
Rated 4.0 out of 5.0 by 德沃夏克 非常好的选择
February 28, 2014
Rated 1.0 out of 5.0 by Ray Jay Guest room has really funky smells - it's gross!
Hotel does not look as good inside as it does outside! I was upgraded to a "suite" which was a joke. Cracks in walls, dirty windows, in-op thermostat, spartan/almost no furnishings, and awful smells emanated out of the bathroom and strangely they were different smells at times. It was gross. Staff has not very concerned with service at front desk. Even though I am Platinum Elite was I was hassled about getting an upgrade because I used "points" for my stay. Managers were surly. The place is just dirty and no excuse for poorly maintained rooms. Stay at the Crowne.
February 26, 2014
Rated 4.0 out of 5.0 by CoxMEC Best value
This hotel offers a quiet area in a very busy city. You can walk to anything you need. The hotel is getting a bit dated and needs a refurbish
February 25, 2014