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Rated 3.8 out of 5 by 244 reviewers.
Rated 5.0 out of 5.0 by fast check in, convenient location, comfortable accomodations. Check in was extremely fast. staff were friendly and helpful. Room was spacious, comfortable, and clean. July 1, 2015
Rated 3.0 out of 5.0 by Will not be a regular We made reservations with this hotel because the pool was one of the inside/outside pools and my son loved that! We knew it didn't have free breakfast but that was ok, since it did have a good pool and the price was better than most of the other hotels around. The staff were very courteous and very helpful upon check-in and check-out. That's where all the good stopped. The room was very muggy and laying on the bed while we were getting settled in the room felt damp. I felt like the comforter was damp but when I actually felt the comforter it felt dry. The room itself felt damp. The room was warm and we contributed it to the way the hotel was setup. The rooms after the check-in area are all in an enclosed area, which has the bar, and the pool all right there. The heat/humidity from the pool was able to be felt when we opened the balcony and we decided to leave that door closed as much as possible. The beds were very soft almost to the point of being too soft. We decided well, it's only one night. no big deal, and we changed and went to the pool. The water was nice and seemed not too cool or warm. The bottom of the pool though had pieces of the pool edges all over it. There were pool chippings everywhere and it was like trying to avoid stepping on lego's during the night. The outside jacuzzi was very dirty! and the inside one was better, but the water was low and not hot at all. We even turned the jets on thinking it might take a minute to warm up and that didn't help. We floated around in the pool for a little while and then we found out it was the neighborhood pool too. We had about 12 kids come in from around the area and start playing and heard a few mention that their mom had to work tomorrow so they could all come back the next day and swim. I understand situations occur where you have to bring your child to work, I've had a few, but there should be a line that they cannot cross when they come to work with you, like no bringing your friends with you too. Shortly after they came to the pool and took over the entire outside pool, we got out. We changed and left and went out and about town. We thought we changed the thermostat to cool and when we got back we realized we had, but it was still between 70-75 in the room. We ended up taking the comforters off the beds and slept with just the top sheet but it was still muggy and humid in the room. We all eventually fell asleep but none of us had a good nights rest. It also didn't help that they were partying at the bar until about midnight which created extra noise. We checked out the next morning as soon as we all got up and got ready and went to find somewhere for breakfast. This would not be a consistently recommended hotel for me. Most of the other IHG hotels I have stayed at are much better, and seem a lot newer. This felt like a hotel that was remodeled from the late 70's or early 80's. June 30, 2015
Rated 4.0 out of 5.0 by Hi Junky Overall this place is OK I have stayed in better. The rooms are very quiet even though there are large groups meeting there on weekends. I like to exercise during my stay. The exercise room can only accompany only about 2 people. Its about 1/2 the size of standard room. The staff is very friendly and accommodating. The menu in the restaurant is very limited. June 26, 2015
Rated 3.0 out of 5.0 by Request room with elevator access. Be warned that there is no elevator in the suite building. We are no longer comfortable with carrying suitcases up and down stairs, so we requested a change of room and were given one in the building with an elevator. June 25, 2015
Rated 3.0 out of 5.0 by A little dated but clean, comfortable rooms Not the easiest location to see from the interstate. This location is in the older outskirts of town. There are a few restaurants in the area. June 24, 2015
Rated 5.0 out of 5.0 by Great Place, Great Location! Located extremely near shopping, gas and great food of all types. Hotel is on a service road with very quick and easy access to I20, I220, etc. Hotel is near the Airport too. Hotel is a straight 4-5 minute drive to downtown, River Boats/Walk or to those famous HOT Southern Maid Donuts! June 24, 2015
Rated 3.0 out of 5.0 by The Hotel, Room, and Pool was excellent; however the staff and service was awful. I was pleased with the overall stay. The hotel was nice, the rooms were clean and comfortable, and the beds were amazing. I was disappointed in the service and staff. There was one employee at check in that was knowledgeable and friendly; however the rest of the staff (to include the maintenance man and bartender) were extremely rude. The initial employee that I spoke with on the phone and that checked me in was so rude and had a terrible attitude. I tried to get assistance with the coke machine and was unable to do so. I was told by the check in clerk and maintenance man that I would be assisted in getting my money back immediately. I walked to the machine that had taken my money and the maintenance man just disappeared, I waited in the lobby 25 minutes and he still never reappeared and I never received a refund. . June 23, 2015
Rated 5.0 out of 5.0 by KenBR17 My wife broke a piece of jewelry that she wanted to wear. I asked for a phone book at the front desk. Instead of just handing me a book, the agent looked up the numbers and called several jewelry stores until he found someone that would do the repair while we waited. That was above what I expected and it was really appreciated. I didn't have any other experiences with the staff, but everything else was top notch. June 19, 2015
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