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Rated 3.8 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by A changed Holiday Inn What a surprise, Holiday Inn is back to a great place to stay. This location has a close comparison with five star Chicago hotels. The beds are equal in quality and comfort. All amenities were provided and everything worked. There was one weak area in the quality and condition of the carpet, but it was still serviceable, just not a five star carpet. I will stay again when in the area, and recommend it to my associates and friends. October 15, 2014
Rated 3.0 out of 5.0 by Rooms Nice but Restaurant Service/Quality Is Incompetent Our room and the lobby area were nice. The restaurant service and quality was poor. The breakfast buffet was cold, and the staff often were nowhere to be found. They disappear behind a door, and the customers are left waiting for coffee, juice, spoons, etc. At lunch we were told that there was no soup or salads available, only sandwiches. After we ordered a sandwich and finished it, we were told there WAS soup and salad available. And again the waiter is nowhere in sight. Back behind the closed door in the rear. Are they hiding? The staff needs training. The waitstaff have no idea how to serve customers, and are sadly lacking any knowledge about the food served. We had a group of 20 people having dinner at the hotel one night. Some people were served right away, and others waited over an hour to get their orders. The last person served waited an hour and a half, and his order was a sandwich. Again, the poor waitstaff and lack of training makes for an unhappy time for the customers. We had a banquet for 300 people at the hotel, and they ran out of food. Some tables were finished eating, and others did not get to the buffet for an hour after. Poor planning, organization, and training. This hotel should shut the restaurant down if they cannot do any better. October 15, 2014
Rated 3.0 out of 5.0 by Older Hotel This is an older hotel that requires maintenance. The staff are friendly and I believe they try. House Keeping needs some attention. October 15, 2014
Rated 5.0 out of 5.0 by Great Place To Stay Great customer service from all employees clean rooms easy airport access. October 14, 2014
Rated 3.0 out of 5.0 by Move to the HIE nearby Needs to have various areas of staff training updated. October 11, 2014
Rated 5.0 out of 5.0 by Longview Best I enjoyed my stay the bed was comfortable the room was nice and clean. And the breakfast was accommodating. October 10, 2014
Rated 4.0 out of 5.0 by Great staff !!! The staff at the hotel where the best we have ever had they were great they alone would make us come back again October 8, 2014
Rated 4.0 out of 5.0 by Quiet and Comfortable The staff were very nice and helpful. The room was comfortable and clean. I was really impressed with the quality of the mattress. October 7, 2014
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