Rated 3.6 out of 5 by 92
Rated 5.0 out of 5.0 by T.B. Great Stay
The hotel was clean. I wish the hot tub were just a little hotter but overall, it was a great stay. I felt safe there.
July 17, 2014
Rated 5.0 out of 5.0 by Mr. Bear. Comfortable room and slept like a baby.
The stay at the hotel was great. On the arrival at the hotel, I was immediately greeted by the staff. The staff were helpful and asked if there were anything they could do to make my stay enjoyable.
As I walked through the halls, the staff greeted me with a smile. The greeting made me feel welcome,since I was alone.
During lunch, the staff were friendly adding a smile. The staff were helpful and did what ever was necessary to make my stay pleasant.
The hotel is wonderful and I can not wait to come again.
July 17, 2014
Rated 5.0 out of 5.0 by Charlie B. Grandchildren loved the pool.
As I stated before in the comments section, my wife and I, my two grown children and my three grandchildren were in Shreveport for a T-Ball tournament.
Some of the games ended later in the evenings, so the ballplayers didn't return to the hotel untill 9:00PM. The pool generally closes at 10:00PM. Upon request from the parents, the hotel manager allowed our ball team to stay in the pool later than 10:00. This was a very nice gesture from the Hotel Management and went a long way in making our stay more enjoyable. It's these types of gestures that sets the Holiday Inn chain apart from their competition.
Thanks, and keep up the good work.
We will be back!!!
July 9, 2014
Rated 5.0 out of 5.0 by Neccowafer Staff is great
A hotel is just a building, but new or old it is the staff that makes the stay a good one. The staff at Shreveport West was truly trained in Customer service and follow-up.
July 7, 2014
Rated 2.0 out of 5.0 by BizTrvlr22 Steer clear
leaks inside and outside room, musty smell permeated hallway.
June 26, 2014
Rated 5.0 out of 5.0 by Tan Black LA Forestry Teacher's Tour
I had an excellent experience at this hotel. The staff was great and the hotel was clean. The breakfast was great.
June 19, 2014
Rated 2.0 out of 5.0 by MG in TX Musty Smell/AC Probs
Check in took awhile, was with softball team.Front desk staff friendly. Upon entering room on 4th floor there was strong musty smell causing sinus issues.Room was nice and cold on hot summer day.AC above entry dripping water onto carpet.Carpet was soaked near bath door.Asked to change rooms. Moved across the hotel and down one floor.Same issue in the new room but this one was not as cool upon entry.Took awhile to cool off but never got as cold as other.Room just as musty with AC dripping issue.Older bldg.AC units definitely older, the thermostats look like they're from the 70's.Water spots on ceiling tiles just under AC unit.Bed was soft and comfy.Both rooms were clean aside from carpet issues.Next morn took stairs to avoid the slow elevator.Huge water accumulation on landing between 2nd & 1st floor.I spoke with the mgr, Jud, today.This was from a blown seal on the circulation pump 3 floors up.The water from that room did not flow to the drain in the room hence causing this issue.Was assured that the pump repairs were underway.Also told each room had drip pans under the AC units and vibration causes them to move resulting in the dripping on the carpet.There were no drip pans under the pipes running to the AC above head, near bath door in entryway that were dripping.Told rooms ozoned. & carpet dry.Room comped & points given for trouble.Hotel in dire need of new AC units/thermostats, at least pipe repair to AC, otherwise tile the room entryways to avoid musty smell from constant wet carpet.Will stay once more to determine if that is last time to visit property or not.Did not have chance to visit pool.Bfast at cost to guest, that typically is a breaking point for me if a hotel provides complimetary bfast, but we were staying with the softball team, otherwise I would've chosen a hotel with comp bfast.
June 19, 2014
Rated 2.0 out of 5.0 by MG in TX Musty Smell in Rooms
Probs with AC in each room leaking onto carpet. Carpet in entry way of rooms is wet, changed rooms same issue. Caused sleeping issues, nasal congestion.
June 19, 2014