Rated 3.5 out of 5 by 105
Rated 5.0 out of 5.0 by pawpawd Comfortable bed and great service.
Great place to stay. Everything was very clean and neat. We ate breakfast in the restaurant the next morning and the food was delicious. The waiter we had was very courteous and made us feel welcome. Would recommend this hotel to anyone looking for a good night's rest.
August 14, 2014
Rated 4.0 out of 5.0 by annette42 Nice room and great staff
The overall stay was very good, a lot better than what other reviews were given. The pool set up was very neat but wasn't clean enough to swim in. The staff was very polite and helpful.
August 13, 2014
Rated 4.0 out of 5.0 by Ms Libra Great Customer Service
Very comfortable bed. Best customer service! Staff persons seemed so willing to assist
August 7, 2014
Rated 3.0 out of 5.0 by RonSylvr Needs updating
The 2 rooms we had are in need of updates . Wall paint carpet
Not quite what I have come to expect from IHG. Parents room had a stain in the entrance. Had to have the toilet repaired and smoke detector reattached. Walls needed fresh paint vents dusty. Just really disappointed me.
August 5, 2014
Rated 1.0 out of 5.0 by Please Review Horrible
Dont want to waist my time but definitely wouldn't recommend.
July 31, 2014
Rated 2.0 out of 5.0 by blackmoses105 I recent Stay
Me and my family almost froze. There shouldhave been free coffee to the visitors to get to. There should have been a complimentery breafast as well. It shuld have been some kind of juice for the kids.
July 31, 2014
Rated 3.0 out of 5.0 by Not a happy camper 2 Not a good stay at all
The room was hot,the lobby was even hotter and the restrooms located in the lobby smelled very bad. No staff was there to clean up the restrooms. Someone threw up in the ladies restroom on saturday night and it was still there sunday morning when I checked out. Again, the lobby was hot so believe me when I say" by Sunday mornign you could not walk pass the ladies room".
The free breakfast was a joke. The food was cold, I waited about 15 mins on fresh food, staff never did come out with any food, staff said they only have one cook and there were too many events going on this weekend to keep up. My family had to leave and buy breakfast each morning, but the free breakfast was included in my package.
July 31, 2014
Rated 5.0 out of 5.0 by 4Texans Just a stop on our way home...
We were returning from a road trip & decided to stop here for the night. We checked in kinda late but Amanda was still able to meet our needs with our rooms:
1. we (family of 4) would like to be on the same floor together - she said no problem
2. (& this was a problem, or so we thought) we were traveling with dogs - she said no problem!
Whew! What a relief after being on the road for 10 hours it was so nice to walk in & have them say "Sure we can do that!"
After we checked in we went down to the hotel restaurant to grab some food & Amanda checked with us as we passed by to make sure everything was to our liking. We casually mentioned that we would like another blanket & she said she'd have one sent up. So we went & ate at the restaurant; where I had the best chicken alfredo I've ever eaten, & as we were leaving she stopped us & said she'd have the blanket sent up to our room now if that was okay with us.
Now, this is where her customer service went above & beyond! We told her we had to grab a few things out of the car & then we'll be up to the room & she said "No problem I'll have it there after you're done" & sure enough it was! Not only was it delivered to our room in a timely manner; it was warm like it had been taken right out of the dryer.
Lastly, when we were checking out of our room the next morning both Amanda & TK wanted to make sure we had enjoyed our stay. I have never stayed at a hotel where they made sure at every opportunity that the guests were happy. We'll definitely be back next year as we are passing through!
July 30, 2014