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Rated 3.7 out of 5 by 259 reviewers.
Rated 1.0 out of 5.0 by What a disappointment!!! We want to thank Linda for trying to accommodate us. She was very helpful and tried to find a room for us. A very gracious and professional woman. We used our points to book a room and maybe this was why our choice of rooms was poor.. We looked at three rooms. They were all in need of paint, looked dirty, smelled bad and the beds were well used with soft and sloping mattresses.. We ended up canceling our reservation, losing our points and being charged for a room. After a long day on the road, it was distressing to have to find another hotel. July 30, 2015
Rated 5.0 out of 5.0 by Excellent stay Excellent hotel. Super nice & helpful staff. We had a great time. Thank you guys so much for making our stay great! July 30, 2015
Rated 2.0 out of 5.0 by Rest stop for the night Staff did not even recognize me as a priority club member. As she pulled up my reservation, she seemed disappointed I had used my points for the night. I checked out in the morning and the young man with an Xavier university hoodie checked me out. I was just inquiring about the bill if they were going to charge me and stated if I looked carefully they were charging it to ihg. Rude, probably because he was asleep and had to get up and deal with customers. Most likely would not stay there again. Would go further down town in another Holiday inn.. Under the bathroom counter looks like they just swept the dirt in one corner. The only nice employee I met was the guy at the restaurant. Though it was not yet open, he was kind enough to give me the price for breakfast and pointed where the coffee was. Good thing there are more hotels along that strip to choose from. July 29, 2015
Rated 1.0 out of 5.0 by Horrible staff Worst experience ever with hotel staff and corporate office. Check in was 4p.m. and 3 hours later still no room available. Staff didn't care or apologize and when I called "guest services " all they wanted to do was give me a free meal at the hotel restaurant. Front desk blamed it on the cleaning crew. We left and drove back home that night and I will never stay at another holiday Inn again after dealing with their staff and corporate office. The staff here had no customer service skills whatsoever and I now I understand why. The "guest services " was just as bad. Luckily I work for a big corporate business and I've let let a lot of coworkers and friends know to never use this poor excuse for a hotel. July 29, 2015
Rated 4.0 out of 5.0 by Fulfilled my need. Satisfactory for such a short stay. Unfortunately not a pleasant reason for my stay. Convenient and filled my need for a place where dogs are allowed. July 29, 2015
Rated 4.0 out of 5.0 by needs new mattresses over all it was a great stay the food was great and the coffee was good and hot July 23, 2015
Rated 2.0 out of 5.0 by Showing its age The first room we were assigned was in very unacceptable shape. The tub had a disturbing brown stain (that rinsed away with the shower water, so it was merely uncleaned) and the toilet didn't flush. The second room (which we accepted# had an iced over refrigerator #fixed myself# and a microwave that didn't work. There was grime on the doors #again, a simple lack of cleaning#, and the room gave an overall feeling of uncleanliness. The swimming pool was cloudy and there was a lot of debris floating in the water. While the bed was very comfortable and the rooms were large #we stayed in a King bed suite), I would not reccomend this hotel. July 21, 2015
Rated 5.0 out of 5.0 by Great bed Nice hotel. Bar hours should be extended on the weekend. Guests should be able to sit in the lounge for as long as they like. July 16, 2015
  • 2015-08-02T11:05:31.207-05:00
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