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Rated 3.8 out of 5 by 147 reviewers.
Rated 2.0 out of 5.0 by Reba This hotel was the least clean of any I have been this year. It badly needs updating. Towel rack fell off the wall. October 16, 2014
Rated 5.0 out of 5.0 by A changed Holiday Inn What a surprise, Holiday Inn is back to a great place to stay. This location has a close comparison with five star Chicago hotels. The beds are equal in quality and comfort. All amenities were provided and everything worked. There was one weak area in the quality and condition of the carpet, but it was still serviceable, just not a five star carpet. I will stay again when in the area, and recommend it to my associates and friends. October 15, 2014
Rated 3.0 out of 5.0 by Rooms Nice but Restaurant Service/Quality Is Incompetent Our room and the lobby area were nice. The restaurant service and quality was poor. The breakfast buffet was cold, and the staff often were nowhere to be found. They disappear behind a door, and the customers are left waiting for coffee, juice, spoons, etc. At lunch we were told that there was no soup or salads available, only sandwiches. After we ordered a sandwich and finished it, we were told there WAS soup and salad available. And again the waiter is nowhere in sight. Back behind the closed door in the rear. Are they hiding? The staff needs training. The waitstaff have no idea how to serve customers, and are sadly lacking any knowledge about the food served. We had a group of 20 people having dinner at the hotel one night. Some people were served right away, and others waited over an hour to get their orders. The last person served waited an hour and a half, and his order was a sandwich. Again, the poor waitstaff and lack of training makes for an unhappy time for the customers. We had a banquet for 300 people at the hotel, and they ran out of food. Some tables were finished eating, and others did not get to the buffet for an hour after. Poor planning, organization, and training. This hotel should shut the restaurant down if they cannot do any better. October 15, 2014
Rated 3.0 out of 5.0 by Older Hotel This is an older hotel that requires maintenance. The staff are friendly and I believe they try. House Keeping needs some attention. October 15, 2014
Rated 5.0 out of 5.0 by Great Place To Stay Great customer service from all employees clean rooms easy airport access. October 14, 2014
Rated 3.0 out of 5.0 by Move to the HIE nearby Needs to have various areas of staff training updated. October 11, 2014
Rated 5.0 out of 5.0 by Longview Best I enjoyed my stay the bed was comfortable the room was nice and clean. And the breakfast was accommodating. October 10, 2014
Rated 4.0 out of 5.0 by Great staff !!! The staff at the hotel where the best we have ever had they were great they alone would make us come back again October 8, 2014
Rated 4.0 out of 5.0 by Quiet and Comfortable The staff were very nice and helpful. The room was comfortable and clean. I was really impressed with the quality of the mattress. October 7, 2014
Rated 5.0 out of 5.0 by Tim Very Friendly staff including bar and restaurant personnel. The room was clean and neat but the lighting was dim. The bath room was clean and spacious. The food was good quality and prepared properly. I would recommend this property to others and I will stay there again on my next visit to the area. October 6, 2014
Rated 5.0 out of 5.0 by No surprises Always a clean, made up room. Bathrooms clean, A/C works, able to relax October 2, 2014
Rated 5.0 out of 5.0 by Friendly and Professional Staff I enjoyed my stay very much! The ONLY suggestion I have would be that the temperature of the food on breakfast buffet could have been a hotter. Cold items were cold, but hot items were warm. Other than that, no problems, a wonderful stay! October 2, 2014
Rated 4.0 out of 5.0 by Bed Very comfortable, plenty of pillows. Was able to turn off the lights without getting out of bed. Walk to lobby was not overly long. September 29, 2014
Rated 5.0 out of 5.0 by Great Service and delicious food The staff was friendly and knowledgeable, and the food was delicious September 29, 2014
Rated 4.0 out of 5.0 by Outstanding Customer Service As a company we meet regionally on a quarterly basis. Due to the great customer service, the amenities that the facility has to offer, it is always a pleasure staying at the Shreveport West Holiday Inn. The glaring difference from other is the great front desk staff. They are quick to greet and make sure that all is in order, but they also follow that up by saying hello every time you come by. Also, the bar tender and the wait staff at the hotel are always friendly and responsive. I would really like to complement the hotel staff and management team. They have the right perspective and seem to genuinely care about the customers experience. Thank you! September 29, 2014
Rated 5.0 out of 5.0 by Great service The check in ladies were very courteous. Especially Linda, TK, and Andy. They made check in easy and fast. September 24, 2014
Rated 5.0 out of 5.0 by Above and Beyond From the second I walked in the front door I was greeted with friendly smiles and an extremely courteous hotel staff. This hotel has an ALL STAR staff and it was truly a pleasure to stay here. Not only was the staff amazing but the room completely blew me away. I am constantly on the road for business and am always looking for the hidden gems that I can temporarily call my home away from home. This was definitely one of them! I strongly recommend stopping in and allowing the staff to show you what an all star experience can be. September 15, 2014
Rated 5.0 out of 5.0 by Awesome Customer Service First off the staff that was taking care of myself and my 3 other travelers were on top of every aspect of their job during check in. I had an issue with the door not dead bolting. I informed the desk Manager/staff and she had maintenance immediately assess the door malfunciton and discoverd it could not be fixed at that moment. By the time I came back to them I had another room assignement and was very well taken care of for the inconvience of the malfunctioning door lock system. All of the staff I came in contact with at this property were very professional, courteeous and actually cared about taking care of the customers as if we were family. I would highly recommend this property and the great staff that service this location. Great Team.. September 15, 2014
Rated 5.0 out of 5.0 by Good stay Had a great stay here and the staff was very friendly. September 13, 2014
Rated 5.0 out of 5.0 by spacious grounds for nice getaway Loved the grounds of the hotel. The suites are in their own building which gave for privacy. The one bedroom suite was a decent size and basically a mini apartment. We enjoyed the 'gazebo' area in back by the lighted basketball court. You don't even feel like your in the city with all the trees surrounding the property. Enjoyed the pool September 11, 2014
Rated 3.0 out of 5.0 by Good Location Rooms need a good cleaning. I did not feel totally comfortable. Beds were okay. Floors and carpet in the rooms need a good cleaning. Dust on floor boards and in corners of the room. Smells stuffy. September 10, 2014
Rated 5.0 out of 5.0 by Excellent expierience The staff here has always been excellent, especially Raven and Brandon at the front desk. They are always warm and welcoming and make our family feel right at home. We look forward to reaching this destination. We are happy to arrive and always enjoy our stay. The rooms are clean and comfortable. All the staff we've met have been friendly. Parking is easy. The grounds are kept clean with some nice walking areas and we feel safe during our visits. This location is close to many restaurants, shopping and the airport. September 10, 2014
Rated 5.0 out of 5.0 by Friendly Staff and Great Service My family had a great stay it made out vacation a memoriable one. We will stay here again. September 7, 2014
Rated 5.0 out of 5.0 by great service the stay was perfect, no problems, everyone was very helpful and catered to all of our problems. thanks again for the great service September 4, 2014
Rated 5.0 out of 5.0 by Comfortable & relaxing my family & I had a very nice time the staff was great very friendly and good people. my kids had a great time at the pool September 4, 2014
Rated 5.0 out of 5.0 by comfortable bed was easy to find while travelling through on the interstate hotel was comfortable, just wished breakfast was included in the stay September 3, 2014
Rated 4.0 out of 5.0 by Very good experience I thought the room was very clean and comfortable nice amenities and the clerk was very nice September 3, 2014
Rated 5.0 out of 5.0 by great stay I will stay here again it was a great place to stay at September 2, 2014
Rated 5.0 out of 5.0 by Great room great service I want commend employee tk she was very helpful while I was checking in. She welcomed me as rewards members and upgraded my room I really enjoyed my stay August 26, 2014
Rated 5.0 out of 5.0 by Great employees The hotel staff are all extremely friendly, knowledgable and helpful. August 26, 2014
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