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Rated 3.5 out of 5 by 105 reviewers.
Rated 4.0 out of 5.0 by comfortable and good breakfast I was impressed by everything in my stay except that my room had not been remade by 4:00 pm but it was not a big deal so I did not call housekeeping. It was simply not the quality or timeliness I've experienced in the past. July 29, 2014
Rated 2.0 out of 5.0 by Not so hot We arrived late at night. Service was ok. Initially it seemed ok. It was older but a neat atmosphere. Then we got to our room and the carpet was dirty, trash on the floor and the towels were dirty. Being a platinum member we are usually welcomed and asked about our experience and that didn't happen. The place has potential because it is older and unique but there just needs to be more attention to detail and service. July 28, 2014
Rated 2.0 out of 5.0 Great Service!!!!!!!!!! When(not if) the hotel catches up with the service/attitude of the staff there will only be marks of 10 on the survey. Please put in a waffle machine for breakfast please. The ambiance of the exterior brings you to a high, however when you walk inside you began to fall. The fall doesn't slow down when you step onto the elevator either.. July 25, 2014
Rated 3.0 out of 5.0 by Listed as a 3 star but not up to 3 star standards. A/C in room didn't work well was wet and humid. I could here kids at pool past midnight. Lots of sound carries into to the room. Desk clerk by far and away was best part of my stay. Very professional and she was very helpful. July 24, 2014
Rated 3.0 out of 5.0 by HOliday Inn ShrevportLa Ok been better. Look for another Holiday Inn near by. This property has went down hill since I last stayed here. Water pressure for tub and shower very low. July 22, 2014
Rated 5.0 out of 5.0 by Great Stay The hotel was clean. I wish the hot tub were just a little hotter but overall, it was a great stay. I felt safe there. July 17, 2014
Rated 5.0 out of 5.0 by Comfortable room and slept like a baby. The stay at the hotel was great. On the arrival at the hotel, I was immediately greeted by the staff. The staff were helpful and asked if there were anything they could do to make my stay enjoyable. As I walked through the halls, the staff greeted me with a smile. The greeting made me feel welcome,since I was alone. During lunch, the staff were friendly adding a smile. The staff were helpful and did what ever was necessary to make my stay pleasant. The hotel is wonderful and I can not wait to come again. July 17, 2014
Rated 5.0 out of 5.0 by Grandchildren loved the pool. As I stated before in the comments section, my wife and I, my two grown children and my three grandchildren were in Shreveport for a T-Ball tournament. Some of the games ended later in the evenings, so the ballplayers didn't return to the hotel untill 9:00PM. The pool generally closes at 10:00PM. Upon request from the parents, the hotel manager allowed our ball team to stay in the pool later than 10:00. This was a very nice gesture from the Hotel Management and went a long way in making our stay more enjoyable. It's these types of gestures that sets the Holiday Inn chain apart from their competition. Thanks, and keep up the good work. We will be back!!! July 9, 2014
Rated 5.0 out of 5.0 by Staff is great A hotel is just a building, but new or old it is the staff that makes the stay a good one. The staff at Shreveport West was truly trained in Customer service and follow-up. July 7, 2014
Rated 2.0 out of 5.0 by Steer clear leaks inside and outside room, musty smell permeated hallway. June 26, 2014
Rated 5.0 out of 5.0 by LA Forestry Teacher's Tour I had an excellent experience at this hotel. The staff was great and the hotel was clean. The breakfast was great. June 19, 2014
Rated 2.0 out of 5.0 by Musty Smell/AC Probs Check in took awhile, was with softball team.Front desk staff friendly. Upon entering room on 4th floor there was strong musty smell causing sinus issues.Room was nice and cold on hot summer day.AC above entry dripping water onto carpet.Carpet was soaked near bath door.Asked to change rooms. Moved across the hotel and down one floor.Same issue in the new room but this one was not as cool upon entry.Took awhile to cool off but never got as cold as other.Room just as musty with AC dripping issue.Older bldg.AC units definitely older, the thermostats look like they're from the 70's.Water spots on ceiling tiles just under AC unit.Bed was soft and comfy.Both rooms were clean aside from carpet issues.Next morn took stairs to avoid the slow elevator.Huge water accumulation on landing between 2nd & 1st floor.I spoke with the mgr, Jud, today.This was from a blown seal on the circulation pump 3 floors up.The water from that room did not flow to the drain in the room hence causing this issue.Was assured that the pump repairs were underway.Also told each room had drip pans under the AC units and vibration causes them to move resulting in the dripping on the carpet.There were no drip pans under the pipes running to the AC above head, near bath door in entryway that were dripping.Told rooms ozoned. & carpet dry.Room comped & points given for trouble.Hotel in dire need of new AC units/thermostats, at least pipe repair to AC, otherwise tile the room entryways to avoid musty smell from constant wet carpet.Will stay once more to determine if that is last time to visit property or not.Did not have chance to visit pool.Bfast at cost to guest, that typically is a breaking point for me if a hotel provides complimetary bfast, but we were staying with the softball team, otherwise I would've chosen a hotel with comp bfast. June 19, 2014
Rated 2.0 out of 5.0 by Musty Smell in Rooms Probs with AC in each room leaking onto carpet. Carpet in entry way of rooms is wet, changed rooms same issue. Caused sleeping issues, nasal congestion. June 19, 2014
Rated 5.0 out of 5.0 by Great Rooms, pool, and service I enjoyed my stay at Holiday Inn express. The rooms were nice, clean, and comfortable. The hotel staff was very friendly and there to help as needed. The kids loved the pool that flowed inside and outside, as well as the 1ft pool for little kids that maybe ages 2 and 3. Very quiet and well kept up hotel. The internet service could be a little better, but i has my internet service and the thermostat for the airconditioner could be updated. June 11, 2014
Rated 4.0 out of 5.0 by Comfortable and quiet We stayed here for a 1 night stay to just get away. The room was clean, quite, spacious, and the bed comfortable. We wanted to watch PPV, but they did not have that option. In order to see at night we leave the light on in the bathroom and leave the door cracked a tad bit. The light switch overheated and started to turn on and off. Once we turned the light off we had no other problems. June 11, 2014
Rated 5.0 out of 5.0 by Good Night Sleep Great Location, central to lots of stores of all types right next to the major highway. Staff was excellent ... very friendly. Was a little worried about parking lot security (I dirve a nice car). - I checked and parked close to my room window. June 9, 2014
Rated 3.0 out of 5.0 by Spotty internate not the cleanest room Stayed after a long week on business. Last hotel of the trip. No internet so could not complete business. Door to room did not close completely and the bathroom was not very clean. TV did not work when first got to room and had to call maitenance. He came in and moved some wires around to get it working. Staff was great and friendly but not very many people. June 2, 2014
Rated 5.0 out of 5.0 by value Best value in the area of the airport with full dining offerings, June 2, 2014
Rated 5.0 out of 5.0 by Great Staff and large and comfortable rooms I truly enjoyed my stay at the Holiday Inn. The bed was very comfortable and the rooms were large. I had a great view of the outside and staff was helpful and friendly. May 31, 2014
Rated 4.0 out of 5.0 by No breakfast service Thought I was booking a Holiday Inn Express, my mistake. This hotel doesn't include breakfast in the room price. Limited Room service is available though, and the hotel has a connected Resturant. May 27, 2014
Rated 4.0 out of 5.0 by Lovely welcome We had such a wonderful welcome from the reception, who helped us locate our luggage which had been lost by United Airlines, and organised for us to go to Walmart to get things we needed whilst our bags were located. They were professional and informative and warm. I would say they made a very special effort to ensure our stay was the most comfortable and stress free. The room was lovely and the coffee in the room was TOP NOTCH - the best I've ever found in a holiday inn (the packets of holiday inn coffee that is usually offered is undrinkable, at this hotel they offer proper coffee in your rooms!) I wouldn't hesitate to recommend this hotel to anyone. Thank you to all the staff for making our stay a great one May 23, 2014
Rated 2.0 out of 5.0 by Disappointed with Housekeeping I stayed for almost a month, going home on the weekends....and each time I checked in. I had a housekeeping issue. The last one was more that I care to repeat. Needs improvement in Housekeeping. Room Carpet was very dirty. Bathroom floor of the last room I stayed in was dirty. The list just goes on and on. May 11, 2014
Rated 4.0 out of 5.0 by Great service and comfort The entire staff were so polite. Cable and internet service were excellent . Room were clean and the beds were so comfort . My grandson sleep along time. He did not get up before dawn . I would recommend this hotel and come back stay on next visit. May 7, 2014
Rated 4.0 out of 5.0 by What? No Complimentary breakfast? Stay was good but as an IHG member I really expected a complimentary breakfast. I'm all about the perks. Won't be staying here again when in town on business. I'll stay in one of the other 4 Holiday Inns within 7 miles of this one that DO offer a complimentary breakfast. I'm just sayin, I won't be stayin again April 16, 2014
Rated 3.0 out of 5.0 by volleyball tourament Hotel was clean in the lobby as you check in. The front desk staff was very nice and friendly. My room was some what clean. House keeping must have not clean under the beds. I found 2 pairs of old shoes that another guess left. Free WiFi which was good for the kids. Pool and bar area very nice. April 3, 2014
Rated 1.0 out of 5.0 by unhappy platinum member when we arrived the staff was very friendly and helpful and the room was clean. after being there for a couple of hours the electricity went out and we were in the dark for several hours with no communication from the staff. my husband finally found his way down the stairs and asked for flashlight and was told they were out of flashlights, so we had to sit in the dark with my elderly mother in law until the lights came back on. The light in the bathroom would begin to blink on and off continuously after being on for amount a minute. The heat in the room didnt work. The ice machine on the floor didnt work the entire stay and was instructed by the staff to get ice from another floor. wasnt given another room. We asked for maybe a free breakfast or something for the trouble and was told several times that because I paid using my points they could not do anything for us. I was so upset that we checked out of the hotel early. I was made to feel punished because I was using points on this stay and wasnt entitled to be treated like a platinum member. Was very disappointed in the treatment and will not be staying at this hotel again. April 2, 2014
Rated 4.0 out of 5.0 by Business Travels Older full service HI hotel that did not dissapoint. The staff here is one of the friendliest that I've come across and that is a big deal for me. I spend over 230 nights a year in hotels and I appreciate being treated as "one of the family". The bed was very comfortable, the restaurant chow was good and the bar was a good place to finish off a long day. March 30, 2014
Rated 4.0 out of 5.0 by Decent hotel The hospital is comfortable and has some nice amenities. My only issues were that the fitness center is SEVERELY lacking for a facility this size, and there is not a complimentary breakfast. Other than that it was a nice stay March 28, 2014
Rated 3.0 out of 5.0 by Missing shower curtain When we checked in there was no shower curtain in the room. I called the desk to have one brought up around 5:00. We left to go to baseball field returned around 11:30 still no curtain. Called the desk was told the security guard was off property but someone would bring one up. At 12:30 I finally got one that I had to place up. There was dark brown crusty stuff just underneath the light switch in the bathroom not sure what that was so I sprayed with my travel disenfecting apart and wiped away. Our room was pool side and smelled like chlorine. Also our room was not serviced next day. When we got back no clean towels. The blanket on the bed had dried red material on it. We didnt notice until after we had clumbed in bed so not sure if they wash all the linen between visits. Don't think I would stay there again. March 26, 2014
Rated 3.0 out of 5.0 by Coffee please Sewer smell on 1st floor throughout lobby and hallways. Bathtub was not clean upon arrival . Had to call and request housekeeping after 2 pm on a Saturday ( ladies were very sweet). Adequate room, breakfast was yummy but there was no coffee out...had to ask for it. Nice indoor/outdoor pool and plenty of picnic tables outside. March 26, 2014
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