Rated 4.0 out of 5 by 165
Rated 1.0 out of 5.0 by littlechelt Not the best stay
We picked this hotel because of the pool and the available parking. No where when booking did it state that parking had to be paid for! Or that the pool wasn't in the same building. The room itself was ok but the pool had seen better days, yellow grime round the edges made the pool water look yellow. These things plus the broken lift (was note of apology) were bad enough but Sunday morning was worse. At 9.30am housekeeping walked in without knocking and only said housekeeping once I gasped (checkout was not until midday so reall unnecessary) then 40mins later housekeeping walked in again this time they said housekeeping to which we asked them to leave and then chained the door. On checkout we complained about the morning intrusion and were met with 'I'll make a note' and an apology. This is not what we expected from a holiday inn, lastly we had seen advertising regarding a free breakfast but then were asked to pay. In the end we didn't have breakfast and were pleased to leave.
December 4, 2013
Rated 2.0 out of 5.0 by 11mandie22 missed details
Have stayed at your hotel a number of times and u fortunately it seems to get a bit worse every time. As a platinum member I normally get a nice welcome and an upgraded room which has some water and a chocolate in it. This was not put in my room despite staying there from monday to friday. On the Thursday the cleaner had forgotten to put a set of towels and removed the anti slip bathmat. This was rectified when I mentioned it to the receptionist. The pillows was really hard (the soft option was not available). I recommended tne hotel to my colleagues and there was 4 of us staying there the whole week. We also ate in the restaurant 3 out of 4 nights and the food was ok and the staff very frie dly especially the Scottish woman she was brilliant.
December 2, 2013
Rated 4.0 out of 5.0 by CKWakerell Lovely Hotel
We stayed at this hotel and we had a lovely stay within the hotel. The staff when we arrived were very friendly and one of the new trainee's, Holly, was very helpful and seemed happy to help. The hotel itself was of a very high standard and the rooms were lovely and clean, and we had a nice view from our room of the Port. I would definitely recommend a stay in this hotel whether it is for a short stay or using to stay overnight before a ferry crossing.
Unfortunately the reason we didn't rate the Staff and Service with five stars is because the employee in the Gym / Swimming Pool let them down. We decided to use these facilities on the Sunday morning before checking out. On arrival the gentleman working really didn't seem happy to be there and then whilst we were in the pool my husband's towel got soaked by someone exiting the jacuzzi. When he asked the gentleman if he could change it, he got a head shake and was told no as they only allocate one towel per person. As we explained it was dripping wet so he couldn't use it to dry off, but he was adamant he wasn't giving him a new towel. I then had to get changed and go back into the hotel to get a towel from our hotel room and bring it back to my Husband so he could have a shower and leave. This was the only let down, as to be honest this isn't exactly a big ask and this level of customer service is not acceptable when using the facilities as a paying guest.
Other than the incident in the gym / swimming pool, this is a lovely hotel and definitely worth a stay in.
December 2, 2013