Rated 5.0 out of 5.0 by ElaineT Great Stay
I arrived early from ship and was taken care off, and given my room early. My experience was wonderful, with staff and food being ++++ good. The caramel apple desert was to die for..
May 3, 2013
Rated 4.0 out of 5.0 by ernshaw Overall Stay
Overall a very good stay.
Reception have always been fantastic and offer a great welcome etc.
The restaurant in my experience can be a bit hit and miss but overall is good. One thing that many diners seem to not like as I have sat there and listened is the automatic 10% tip charge that is added to your bill, would be far better to remove and let great service be rewarded by the customer.
April 30, 2013
Rated 5.0 out of 5.0 by Sanjen A most looked forward to visit.
Over the years we have come to regard the Holiday Inn, Southampton as our Second Home. It is sheer pleasure staying there and we are always treated like royalty.
It is well worth saying that the Staff, now our friends, are so welcoming, cheerful and willing to help and advise.
Summed up, the Holiday Inn, Southampton is Exceptional.
April 27, 2013
Rated 5.0 out of 5.0 by Lynn204 Excellent service all round
Everything was excellent. Very welcoming and comfortable and we have booked to stay again. All the staff were excellent.
April 20, 2013
Rated 1.0 out of 5.0 by Homer1 Worst ever Holiday Inn Experience
1. We were not informed at check in that the hotel had a temperature problem.
2. Room was very hot so I opened the window and adjusted the temperature.
3. Dinner order was not processed correctly so there was a long delay.
4. Dinner was poorly presented when it eventually arrived.
5. Dinner bill was incorrect and required 3 corrections.
6. Room was still very hot on return and at 0400 I obtained a fan from the night porter.
7. Breakfast was a shambles with unlaid tables, luke warm food and general chaos.
8. The parking fee was waived at checkout becuase of the temperature problem.
My worst ever experience at a Holiday Inn.
April 16, 2013
Rated 5.0 out of 5.0 by Shelley13 Relaxing and comfortable
Third time we have stayed in a Holiday Inn, we use it for the night before travelling on to another destination. It is a wonderful way to take the stress out of rushing to meet ferry or eurostar times, we simply travel down the day before and relax in one of the very comfortable rooms. The staff are very polite and helpful, the beds were very comfortable and the room was very clean. The breakfast the next morning was fab. We had a great view of the ferry port from our room on the eighth floor and it was lovely to just chill out and watch the boats coming and going! We would definately stay at this Holiday Inn again and would recommend it too. Thanks for a very pleasant and relaxing stay.
April 11, 2013
Rated 3.0 out of 5.0 by Westy007 Smoking accusation
As someone who regularly stays at Holiday Inn hotels, my latest experience has dampened my enthusiasm for staying. On returning to my room following dinner with colleagues I found a letter pushed under the door of my room.
The letter was telling my I had been, not may have been, had been smoking in my room and as a non smoker found this exceptionally rude. How dare a member of the staff accuse me of smoking in my room.
Following a complaint to reception and requesting a letter of apology, the duty manager called me and tried to reassure me it would be taken further with whoever left the letter . It was made look even more insensitive when it was stated that the letter could have been a block letter and sent to other rooms on the landing, floor 2, which I find incredible that not only me but other guests may have been accused of smoking in their rooms. A letter of apology never appeared.
The restaurant staff in HI Southampton are first class exceptionally chatty and very friendly.
I travel extensively and have never been accused of anything before and I will certainly consider whether to stay in the Holiday Inn Southampton in future.
March 31, 2013
Rated 2.0 out of 5.0 by Helmutina Expensive bed
Hotel ideally located for an early morning meeting in Bitterne.
Warm welcome on arrival however the hotel was not the best value for money. The decor was tired, in the bedroom the duvet and pillows were very thin.
The restaurant and bar have no atmosphere. Additionally the food was also a little tired and very expensive for the quality served.
Having stayed in Holiday Inns globally I expect a better standard.
March 21, 2013
Rated 5.0 out of 5.0 by PaulineX Great Experience
On arrival Reception were excellent even though we arrived due to appointment in city, very early. Room was clean, comfortable and lovely views over the Solent watching Red Funnell ferry going in and out.
The staff overall were second to none. Polite, efficient and very enthusiastic.
I have rated the value as only good due to the car parking charge that comes as a bit of a shock when checking out. Perhaps inform clients when they check-in what the fee for parking is going to be.
March 16, 2013
Rated 5.0 out of 5.0 by HappyAlCheshire great service, great location
we have recently enjoyed a weekend break in Southampton and found the Holiday Inn a great place to stay. The room we were in on the 9th floor had great views over the coastline and was spotless. Top marks to housekeeping! The breakfast was very good and the service was excellent. Must mention Ruth in the restaurant.... she was so cheerful all the time. Hotel on busy main road but no road noise in room. Would return without a doubt.
March 10, 2013
Rated 4.0 out of 5.0 by Arnismum1 Holiday inn southampton
Fabulous staff made to feel very welcome every time
March 5, 2013
Rated 2.0 out of 5.0 by Serasa Poor management
Had to change rooms three times before I had a room in which the (poor) heating worked. The staff were very good in assisting but in the first place why had no one checked when servicing bedrooms. This is an internal failure of how the hotel is being managed.
February 28, 2013
Rated 5.0 out of 5.0 by SusieBlue01 Great Location and welcome
We had a great overnight stay here. The location was perfect, just minutes walking to the Isle of Wight ferry and West Quays shopping centre. The staff were very welcoming and helpful and the breakfast was good, plenty of choice. We made good use of the pool facilities. The room was very quiet and the view was great. I very much recommend this hotel and will stay again when we return to the area.
February 26, 2013
Rated 5.0 out of 5.0 by JMehta Nice place to stay wonderful location
Its a nice place to stay, has a very good location, twin bed rooms are very good. I was staying there on a business trip and was my second stay there. Friendly and polite staff
February 24, 2013
Rated 5.0 out of 5.0 by somersetcountess Good hotel with great views.
Check-in was easy thanks to the high level of customer care offered by the receptionist. He was genuinely friendly and helpful. We were very pleased to be upgraded to an Executive room, which was well equpped with new looking furniture including two comfortable armchairs and small coffee table in front of the floor length windows. Probably the best thing about this hotel is the location, overlooking Southampton Water, and from our room on the 8th floor we could watch the ships coming and going and at dusk hundreds of starlings swooping about in the sky. You don't really need the TV with this view, but the TV was a large flat screen model with plenty of channels. The bed was very comfortable and made up with good quality linens. A special mention must be made about the cleanliness of the room, which was absolutely spotless. Overall a good hotel which I look forward to visiting again.
February 18, 2013
Rated 3.0 out of 5.0 by PT0001 What happened to the breakfast
have used the Holiday Inn for a long time> You should be able to order fish for breakfast but for 2 consecutive mornings they said they had ran out?! Its becoming a common feature as it happened to me in another Holiday Inn. Don't want to nick pick but I am away on business an awful lot so its important that I have a healthy diet.
February 5, 2013
Rated 4.0 out of 5.0 by janey6 nice hotel
I always stay at this holiday Inn ,it has nice , clean comfortable rooms & quiet unlike some hotels . Food is excellent & good service all round.Close to all amenities ,shops,cruise terminal ect.....Would recommend .
February 5, 2013
Rated 4.0 out of 5.0 by Sue03 Great location!
Fabulous location but expensive for dated rooms, furniture and fixings! Great staff and cleanliness of rooms! Wi-fi should not be charged for as with all other European hotels!
February 2, 2013
Rated 5.0 out of 5.0 by Rovert Winter weekend
Everything was done to accommodate our changes in booking and to ensure a most comfortable and enjoyable visit. Very good value indeed, and the view from our room was breathtaking.
January 22, 2013
Rated 5.0 out of 5.0 by lynntony fantasic stay
This is another wonderful stay here, staff went beyond the call of duty as I took ill and had the best of care by staff. Breakfast staff are so friendly and helpful, food excellent, chambermaids do a fantastic job and also very friendly, love when I can look out my window at the cruise ships, all in all a lovely stay, thankyou
January 17, 2013
Rated 4.0 out of 5.0 by 1happychappy What amazing staff...
For reasons I can't go into the staff at Southampton holiday inn where very very very helpfully - me and the wife turned up fully booked in advanced, all paid for , all set for waving off my parents on a cruise. So when me mentioned we had another ' guest ' of the canine variety we were fully expecting a firm but fair decline of accommodation for it.
Well they surpassed themselves in politeness, compromise and understanding. I cannot thank them enough.
I know everyone has there our standards of what makes a good stay/hotel, but in our opinion it's about human kindness.
All your asking for is bed to sleep on, like you do at home. So anyone that makes you feel like you sleeping in a big family home, does it for me !
January 16, 2013
Rated 5.0 out of 5.0 by firebobby Easy check-in, reception staff helpful.
Recognition of Priority Club membership.
Clean and spotless room.
Good selection for breakfast.
January 8, 2013
Rated 5.0 out of 5.0 by Smiler129 Thoroughly relaxing weekend away!
Thoroughly enjoyed our stay, the staff were very helpful and friendly, the room was very quiet and we were able to relax in peace. The breakfast was of very good quality, choice and quantity. The drinks in the bar were a little on the expensive side as was the hotel parking.
Hope to return in the near future and would definitely recommend.
January 8, 2013
Rated 4.0 out of 5.0 by Lotte11 Really Customer Focused Reception Staff- thank you!
We've stayed at Holiday Inn Southampton a few times and each time has been great! We especially like staying here because of its central locality. We asked to have a late departure this time as per the Priority Club request and got stuck in the sale queues at the check-out in Ikea which made our departure later by 30 mins - again this was no problem! Hassle-free and relaxing - from: Family H-B
January 6, 2013
Rated 5.0 out of 5.0 by Luv2cruise December stay
This was our third stay at this hotel, and as good a break as our previous 2. We often stay here before we cruise and its great, we always get a room that overlooks the ship terminal. We actually stayed for 2 nights before our new year cruise so that we had some extra time to explore the area. We had a great time visiting Hythe and Portsmouth nearby. And the main sights of Southampton are within walking distance of the hotel.
Rooms, and beds, are very comfy, and the hotel is in a great location
The staff always ask us which ship we are on, and are all very friendly.
Shame to note that parking is now charged though, but that wont deter us from using this hotel again, in fact we are about to book 2 more stays there this year.
January 5, 2013
Rated 4.0 out of 5.0 by eviearm Platinum Level
Shame after eventually managing to acheive Platinum Status this year to find there wasn't really any difference at all! We were hoping to be upgraded to an executive suite only to find out that there aren't any ! We had the same standard room as usual only this time on the back of the hotel.However the views over the docks at night time was absolutely superb! We were also treated to two chocolate bars,two bottles of water and the use of two towelling house robes which had seen much better days! The upgrade to Platinum level did allow us ONE complimentary drink at the bar.Yes that was ONE drink between TWO.I feel that the Platinum Staus in THIS establishment needs to seriously be reveiw ed to make staying on this level worthwhile.
December 20, 2012
Rated 5.0 out of 5.0 by evelynb excellent stay
Staying at this hotel is great as everything is perfect. I look forward to staying here as the standards are first class
December 19, 2012
Rated 4.0 out of 5.0 by malcy33 Pre Cruise stay and park
Comfortable and well placed hotel. Breakfast good with attentive staff to keep everything topped up - including my coffee cup. Not keen on evening menu, but well placed to visit many good restauarnts within a 10 minute walk. Good parking deal included in room rate.
December 15, 2012
Rated 3.0 out of 5.0 by RoxyB Average rooms but the staff are great
The rooms are in need of updating, but the staff are always really helpful, especially the restaurant staff, they remember your name from week to week, and believe me that makes a massive difference when you are travelling every week of the year.
December 5, 2012
Rated 4.0 out of 5.0 by Posties Great view of docks and sunrise!
As always, a good stay. Staff very helpful - food good. Shame about the weather!!!
December 1, 2012