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Rated 4.2 out of 5 by 368 reviewers.
Rated 4.0 out of 5.0 by Stopover Night Ideal base for our stopover prior to joining cruise. Very Comfortable and good location. Breakfast experience was generally good but observed there was perhaps insufficient staff in the restaurant to handle the situation. Whilst understanding the preference for buffet style it remains a problem that the cooked element is very often not as fresh as it one would wish viz it has been sitting a tray for some time and has therefore lost some of the heat thus the food is not enjoyed to the same extent. November 16, 2014
Rated 3.0 out of 5.0 by different from usual holiday inn arriving early, I went to reception, and was told immediately "you can't check in till after two" without even checking if I was staying there, when I only wanted to ask if it's ok to leave the car in the car park. Things got better on return, and a room with a good view was provided. Very clean, and smart but very small, and the bathroom very small and dated. He food provided was excellent for breakfast and dinner, and price of drinks matched any bar in town. However on Sunday morning a long queue for breakfast and wait of twenty minutes not acceptable, as only two ladies expected to serve, clean and clear tables and buffet. Overall staff excellent, and friendly. Would be better if in evenings tables where laid win table clothes and perhaps candles, to take away the motorway cafe look. Excellent location for cruises, and shopping, with main shopping complex across the road November 16, 2014
Rated 5.0 out of 5.0 by Great location Very comfortable hotel with quiet rooms and great location. Within easy walking distance of town and for me work. All staff friendly and helpful. Great breakfast which is always a good start to the day. November 15, 2014
Rated 5.0 out of 5.0 by Great service from staff Good value. Location for shops and addition of swimming pool a bonus. Mattress a bit firmer than I was used to but this did not detract from overall stay. Will use again November 13, 2014
Rated 5.0 out of 5.0 by Excellent staff, good rooms and food We stayed here for the weekend on a deal which included dinner. We found the staff excellent both on reception and in the dinning room. We had a sea view room, which had a lovely view over the harbour and the river. The hotel is very conveniently located for the cruise ships which is obviously their main clientèle. We only had one minor problem with the room, but one more significant on the Sunday with only one lift working. This caused a lot of problems for guests trying to get cases down to reception. With nine floors the lifts are critical. We were not as inconvenienced as some other guests, but only because we had little luggage with us and we were on the seventh floor. The restaurant served good basic food, a little expensive but it is a hotel. Breakfast was 'eat all you want' and was very good. Thanks Leon. The restaurant ambience itself is a bit basic and certainly not something for special occasions or romantic evenings. However there are five separate suites which we did not look at, these are for weddings and conferences so it is likely they are more appropriately furnished and decorated. They also provide for private dining if you wish and room service for breakfast or dinner. Very good. Overall a very good experience and one to be repeated. November 13, 2014
Rated 5.0 out of 5.0 by Stay on 30th October Great room on the top floor with views of the docks. Quiet room with comfortable bed. Good service November 11, 2014
Rated 5.0 out of 5.0 by Nice hotel - great views and perfect for our Peppa Pig World Break Stayed here in a family room as part of a Peppa Pig world visit. Arrived at kids bath/ bedtime and was ready to settle (sofa bed and single bed ready made). Good nights sleep by all and a great breakfast. Staff were brilliant. Attentive and friendly. From front desk through to the team at the restaurant in the morning. We also ordered a packed lunch option (nice idea Holiday Inn) for a healthier alternative to the food available in the park. Overall a lovely stay. Thanks! November 11, 2014
Rated 4.0 out of 5.0 by Wonderful stay Clean rooms. Courteous staff. Very good view from room. comfortable bed and pillow. November 11, 2014
Rated 5.0 out of 5.0 by excellent situation for cruise embarkation Good value for money, dinner, bed and breakfast. Good food and service. Excellent accommodation and view from the room was marvelous. November 10, 2014
Rated 4.0 out of 5.0 by Hot plates for breakfast. A good stay. Very close to the city centre just 5 minutes walk to shops, pubs and restaurants. A good breakfast and hot plates. Friendly staff. November 9, 2014
Rated 5.0 out of 5.0 by EXCELLENT AS ALWAYS, EXCELLENT SERVICE, GREAT VALUE WITH OUR STAY PARK AND CRUISE PACKAGE AND WE WILL BE THERE AGAIN IN APRIL. November 4, 2014
Rated 3.0 out of 5.0 by Expensive yet convenient I feel the property has it's purpose as it is close to the cruise terminals but I have to say that the pricing is exuberant! The rooms are average and a bit outdated. I am not sure if I would stay here again due to the cost and the accommodations it offered. I have to say it was clean and the staff seemed pleasant. Would have liked a free shuttle service to the cruise terminal for the cost. November 1, 2014
Rated 5.0 out of 5.0 by fantastic, friendly staff we stayed the night here to pick up my elderly parents from the cruise ship early the next morning, the receptionist was friendly and offered us a room over looking gate 10 where they would be docking, we were delighted ! The room was lovely with a huge window with the fantastic view of the docking area, with 2 comfy chairs to sit and watch. Brilliant stay with a great breakfast and service., i did find the bed slightly hard, but i do suffer from a back problem, my husband did not have a problem. would definately stay agian and make a weekend of it next time. October 30, 2014
Rated 5.0 out of 5.0 by excellent location for port Having stayed at other hotels in the area previously the location of Holiday Inn could not have been more perfect for access to Dock 8 at the Port. The hotel is within 1 minute of the dock and also 3 minutes from the central shopping area. October 30, 2014
Rated 4.0 out of 5.0 by Mr&Mrs We were very pleased with how the cruise package was handled and found the location very convenient to the docks. The hotel service and restaurant was good and had a nice sea view room. October 30, 2014
Rated 5.0 out of 5.0 by Great location, helpful staff & lovely room We have used this hotel several times, we have had a variety of rooms, all very clean & had the basics (although some might need the odd touch up due to the odd mark on walls (but never dirty) every bed has been very comfortable, but on this stay we were lucky enough to be upgraded to a suite, the only downside was that we weren't staying longer to enjoy it. This hotel is used by a lot of people going/returning from all the different cruise liners that sail from southampton. We have used the stay, park & cruise several times & it has always run very smoothly, the hotel is so close to one of the cruise terminals that we have actually walked to it. We always eat in either the main restaurant or bar area & the food is always very enjoyable, there is a selection of different breakfast choices with plenty of tea & coffee to hand. We would not choose any other hotel in this area to stay in & have already booked for next year October 30, 2014
Rated 4.0 out of 5.0 by Kind and caring staff My husband and I always stay in the Holiday Inn Southampton for one night before a cruise. We find it convenient and suited to our needs. However, the rooms are in dire need of renovation although they remain, as always, comfortable with two arm chairs instead of the usual one found in most hotels nowadays. As well as the bedroom and the now rather old-fashioned and somewhat shabby furniture, we were rather shocked to see the state of our bathroom door (inside). This is definitely not indicative of a Holiday Inn and the said door should be replaced immediately. However, everything works well and the beds are comfortable. We have already made a future booking and look forward to seeing some updating of the furniture in the near future. October 28, 2014
Rated 5.0 out of 5.0 by Sandra We were going on a cruise and booked this for car parking too everything went smoothly Hotel great and staff very helpful October 27, 2014
Rated 5.0 out of 5.0 by Good for pre-cruise stay and park A very good service for pre-cruise parking and transfer to and from the terminals. October 26, 2014
Rated 5.0 out of 5.0 by Pretty-cruise stay with parking and transfers Room and breakfast excellent. Limited parking spaces and not too keen on pedestrians using parking area as a walk-rough from port. Taxi transfer too cruise terminal was first-class. Pity the return journey wasn't of the same standard. Car boot would not open. We had to cram luggage in beside us. Just as we'll ther were only two of us with two cases and a couple of overnight bags! October 25, 2014
Rated 5.0 out of 5.0 by Comfortable overnight stay We have used this hotel before and were happy with everything about it that we stayed again.Well done Holiday Inn Southampton. October 25, 2014
Rated 4.0 out of 5.0 by Not quite what I expected The image of the hotel was of a towards the top end establishment but a smoke detector/fire alarm problem in the early evening which lasted for around 30 minutes was a little off-putting. The restaurant was a rather stark affair which could do with w re-think although the food on offer could not be faulted. I may think twice about staying there again. October 21, 2014
Rated 5.0 out of 5.0 by Excellent Staff, food delicious, location close to our cruise ship Friendly and helpful staff. Rooms were large and our view was watching our cruise ship dock. Would recommend this hotel to friends and family. October 19, 2014
Rated 1.0 out of 5.0 by Birthday stay gone wrong We had a horrible stay at the southampton hotel. My husband booked it for my 50th birthday as a treat as we were cruising the next day. We asked for an executive room which was a joke as it was poor and the upgrade was one mars bar and one bottle of water. We ordered food from the bar and when my husband chicken came it was hard and looked as thought it had been reheated over and over. He sent it back and this took ages and when it finally came it was wrong and I had to eat alone. He was so hungry he said he would have this but the steak was horrible. I was so upset it spoilt my birthday treat and wished we stay else where. We often stay at the holiday in in Stratford and thought it would be at the same standard but it clearly was not. October 17, 2014
Rated 5.0 out of 5.0 PRE CRUISE STAY STAYED HERE THE NIGHT BEFORE OUR CRUISE. ROOM VERY COMFORTABLE, STAFF VERY HELPFUL AND FOOD VERY TASTY. NEXT TIME WE WILL USE THE STAY AND PARK FOR OUR CRUISE. October 17, 2014
Rated 5.0 out of 5.0 by bed very hard pillows hard would have liked both to be softer the bed was very hard but some like it that way ,the service and staff were excellent would stay again because the staff were so good October 16, 2014
Rated 5.0 out of 5.0 by lovely stay What a lovely hotel and staff were really friendly and helpful Ruth in the resurant at breakfast was really good with my teenage son who has autism I would recommend this hotel to all my friends October 16, 2014
Rated 5.0 out of 5.0 by Very helpful staff Used hotel for cruise departure. Very convenient, very comfortable. Would stay there again. October 15, 2014
Rated 5.0 out of 5.0 by Cruise. A perfect way to start our holiday by staying here the night before we set sail on our cruise. Staff were friendly and helpful with a really good menu choice accompanied by a nice glass of wine. Parking was easy and safe and transfers to and from the port effortless. October 15, 2014
Rated 5.0 out of 5.0 by One night stand We had reports on another Holiday Inn and not very good. We booked this one (Holiday Inn® Southampton ) as it was convenient to the Cruise Terminal. What a pleasant surprise, clean reception with friendly staff who for a change knew what they were talking about. The room was spotless no musty smells covered up with freshner . Dinner was excellent with a good choice and was hot when served. Resturant staff helpful and nothing a problem. Breakfast good and plentiful Recommended. October 14, 2014
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