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Rated 4.1 out of 5 by 318 reviewers.
Rated 5.0 out of 5.0 by Handy location Hotel is handy for shops and also the ferry terminus August 31, 2014
Rated 3.0 out of 5.0 by Chosen due to close proximity to QM2 dock terminal. We had requested a wheelchair accessible room butv ended up with a standard 2 bed room. Hard to get around in it with the wheelchair. It is a nice convenient location to the docks. I was not thrilled when I tried to use my "Free Drink" coupons as a Gold Elite member and could only get a SODA or a HOUSE wine. Very little value in being a Priority Club member. August 30, 2014
Rated 5.0 out of 5.0 by Friendly staff This is the first time that we have stayed in this hotel . The staff on reception were very welcoming and extremely friendly. As we're the whole staff and would come up and talk to you and make you feel very relaxed. I will definetly be coming back when we return to Southampton. August 29, 2014
Rated 5.0 out of 5.0 by Made very Welcome Stayed here the evening before our holiday. A fantastic way to start, relax and enjoy the great welcome by all staff. In particular, Ruth in the breakfast was amazing! My only, very small, criticism is that the food and drinks seemed expensive. August 29, 2014
Rated 5.0 out of 5.0 by Good location ideally suited to those overnighting before a cruise ship holiday August 28, 2014
Rated 1.0 out of 5.0 by Problems with bill We were offered vouchers for dinner to cover the cost and then had to pay £80 and as there was no itemised bill I am still unsure what this was for. We were nearly charged for two cars when we only had one. August 26, 2014
Rated 5.0 out of 5.0 by Great Experience From the time we were greeted at reception to the moment we left we were treated with courtesy and kindness which added immensely to our stay. Great location, good food, lovely room. WONDERFUL!! August 26, 2014
Rated 5.0 out of 5.0 by Overall experience Having not stayed in a Holiday Inn before we didn't know what to expect. The staff on reception were extremely polite and helpful. When we arrived at our room it was clean and inviting, the view from the window was fantastic as we could see the ships coming into the docks which my 3 year old enjoyed watching. We all had a decent nights sleep. Breakfast was outstanding and the staff were very warming and made you feel welcome. Our overall experience was outstanding and we enjoyed the hospitality of the staff. Would highly recommend friends/family to stay there. August 24, 2014
Rated 5.0 out of 5.0 by Gret Service Good Hotel very convenient for crusing parking could be better August 24, 2014
Rated 5.0 out of 5.0 by Excellent place to stay pre cruise Stayed on cruise and park deal. Excellent value for money. Staff were extremely helpful and friendly made you feel welcome nothing was too much trouble. Room was spacious and had a good view No noise from road and good position to access the main shops and facilities of Southampton. Breakfast was excellent and the evening meal was equally as good. Would definitely stay again August 24, 2014
Rated 4.0 out of 5.0 by Location & Staff are excellent Best place to stay the night before your cruise. Conveniently located at the entrance of the cruise port (City Cruise Terminal). Hotel staff is friendly, welcoming and efficient, rooms are up to standard (not special but clean, comfortable and they offer all amenities you need for a 1 night stay), breakfast is very good and although very busy, staff was very friendly. Well done ! We stayed here on a Stay & Cruise package including 15 days parking and prices are totally acceptable compared to alternatives. City center, major shopping mall & restaurants are conveniently located within walking distance and although they offer a taxi transfer to and from the cruise terminal included in the package, we just walked from the ship to our car. We were on the road from exiting our State room on board in less than 20' !!! Whenever we cruise from Southampton again, we'll stay at Holiday-Inn ! August 23, 2014
Rated 5.0 out of 5.0 by Fantastic hotel Check in was quick and efficient. Staff were very friendly. Breakfast was great. The children really enjoyed the fresh pancakes. The swimming pool was lovely, quiet and clean. It was a lovely hotel. I would definitely recommend August 22, 2014
Rated 5.0 out of 5.0 by Lovely friendly staff Every one we encountered were so friendly and helpful, a definite must to stay there again. August 20, 2014
Rated 5.0 out of 5.0 by Excellent family room We booked a family room with car parking for an over night stay before joining our cruise ship. This hotel is clean, modern and well located. The car park was very full however we did find a space and left our car here for the duration of our holiday with no problems. The room was a good size with 1 king sized bed and 2 single beds. All the beds were comfortable and we all had a good nights sleep. We were advised by friends not to eat an evening meal at the hotel so we went into the town for food. This was a huge mistake and we wish we had eaten at the hotel. The breakfast in the morning was very good, my son was particularly impressed with the pancake machine. All staff were polite, friendly and helpful. We would use this hotel again. August 20, 2014
Rated 5.0 out of 5.0 by Hotel great, Staff excellent, some guests not so considerate. Overnight stay before cruise. Have used same Hotel several times and have always found this to be a pleasant experience. On this ocassion there were a group of males ( golfers I think) who wished to spend a noisy evening drinking in the Bar which took the shine off a pleasant stay. As always the Staff were excellent. August 19, 2014
Rated 4.0 out of 5.0 by Great place to stay if joining a cruise Stayed here for 1 night prior to joining a short cruise. Nice welcome from the staff, asked if we wanted a room that looked over to the cruise ships which was a nice touch. The room had everything you would want. Great location to walk into the town, just 10 minutes across the road to the shoppping centre. Paid to keep my car in their car park whilst I was on my cruise at the cost of £7 per day. Would stay here again. August 19, 2014
Rated 5.0 out of 5.0 by excellent stay We arrived on Monday 11th August 2014 until Wednesday 13th August and from the moment we arrived until the moment we left we were made welcome and felt totally at home. All staff were lovely, couldn't do enough, food was great and kids ate free, as long as one adult paid for a meal. Rooms were clean and comfortable, we had tickets to peppa pig world included in the price which was brilliant. We would definitely go back and would also recommend the hotel to anyone. August 18, 2014
Rated 5.0 out of 5.0 by Great all round stay Stayed overnight before our cruise and used the stay & park service. Had a great night in Southampton and the next morning picked up by taxi from the hotel and dropped off outside the ship. Got back two weeks later - got off the ship and within five minutes we were picked up by taxi and taken back to the hotel to start our journey home. The taxi both ways was also part of the cruise & stay package. Before we have parked in the cruise parking and stayed in the centre of town quite a few times but if you book early at the Holiday Inn the cost is very competative - we will definatly cruise and stay in the future. August 18, 2014
Rated 5.0 out of 5.0 by Excellent Excellent hotla in good location for the cruise terminals August 18, 2014
Rated 3.0 out of 5.0 by Southampton Too many children with poor behaviour with parents who had no control hotel staff dod nothing to intervene to ensure the usaula conditions of hotels were maintained. August 17, 2014
Rated 5.0 out of 5.0 by Lovely hotel Stayed for 2 night 6th August. Lovely hotel. Room was on 6th floor overlooking the water. Very comfortable and nice to have chairs to sit on instead of having to sit on bed. Had 2 meals in restaurant which were good. Breakfast was plentiful, lots of different choices of hot or cold buffet. Would definitely stay again. August 17, 2014
Rated 3.0 out of 5.0 by Rooms a little dated need facelift. Furniture shabby and outdated. View overlooked car park and waste bins. Executive suite ? I don't think so !! Hotel OK But not VFM. August 16, 2014
Rated 5.0 out of 5.0 by clean comfortable and relaxing We always try to use this hotel prior to cruising from Southampton ports, we then know we will get good service friendly staff and comfortable surroundings. August 16, 2014
Rated 5.0 out of 5.0 by Hamiltons Overall excellent service all round, would only say mattress not very comfortable and pillows average. Dining staff especially good. August 16, 2014
Rated 4.0 out of 5.0 by quiet room, GREAT breakfast Great location for cruise ships, Old town, restaurants and shopping. Service was excellent, friendly, helpful. August 14, 2014
Rated 4.0 out of 5.0 by Cruise park and stay Used as part of cruise park and stay option. Very good experience, delivered to cruise terminal by taxi and collected afterwards by taxi all arranged by hotel as part of package. Very efficient service and liked the fact we parked the car and kept the keys plus a comfortable room and good night's sleep. Will certainly use this package again. August 12, 2014
Rated 5.0 out of 5.0 by Worthwhile We have stayed at this hotel 3 times in the last 3 years whenever we fly from Southampton Airport or when Cruising. We have found it to be a clean and comfortable Hotel with facilities suitable for our needs. It is value for money and the food is varied and completely acceptable. Would recommend the Hotel to all who require a hotel in the Southampton area. August 11, 2014
Rated 5.0 out of 5.0 by Always pleasant stay - great facilities all round We've used this hotel's Cruise/Stay package many times, and have always been more that satisfied with every aspect. Very convenient location and excellent accommodation and food. Staff most helpful. Wouldn't think of using any other hotel. August 11, 2014
Rated 5.0 out of 5.0 by All good! One night stop over en-route to France for family holiday. Usual very high Holiday Inn standards in terms of arrival, check in, room, staff and food. Great room with views towards the docks - made a very ship mad 9 year old very happy!! Everywhere very clean but in need of updating. Simple things like rusty shower gel holders in the leisure club showers are easy to change and don't give a good impression. IHG really need to spend some money on the hotel to bring all elements up to speed. It really didn't detract from the stay but couldn't help feel that some financial investment would make a real difference. The staff were excellent and nothing was too much trouble. Will definitely stay again when in the area. August 11, 2014
Rated 5.0 out of 5.0 by Sothampton West Good location for trip to Isle of Wight, interesting walks and lots to watch, Hotel was very good and easy to find. Would stay here again. August 11, 2014
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