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Rated 4.1 out of 5 by 308 reviewers.
Rated 4.0 out of 5.0 by Location & Staff are excellent Best place to stay the night before your cruise. Conveniently located at the entrance of the cruise port (City Cruise Terminal). Hotel staff is friendly, welcoming and efficient, rooms are up to standard (not special but clean, comfortable and they offer all amenities you need for a 1 night stay), breakfast is very good and although very busy, staff was very friendly. Well done ! We stayed here on a Stay & Cruise package including 15 days parking and prices are totally acceptable compared to alternatives. City center, major shopping mall & restaurants are conveniently located within walking distance and although they offer a taxi transfer to and from the cruise terminal included in the package, we just walked from the ship to our car. We were on the road from exiting our State room on board in less than 20' !!! Whenever we cruise from Southampton again, we'll stay at Holiday-Inn ! August 23, 2014
Rated 5.0 out of 5.0 by Fantastic hotel Check in was quick and efficient. Staff were very friendly. Breakfast was great. The children really enjoyed the fresh pancakes. The swimming pool was lovely, quiet and clean. It was a lovely hotel. I would definitely recommend August 22, 2014
Rated 5.0 out of 5.0 by Lovely friendly staff Every one we encountered were so friendly and helpful, a definite must to stay there again. August 20, 2014
Rated 5.0 out of 5.0 by Excellent family room We booked a family room with car parking for an over night stay before joining our cruise ship. This hotel is clean, modern and well located. The car park was very full however we did find a space and left our car here for the duration of our holiday with no problems. The room was a good size with 1 king sized bed and 2 single beds. All the beds were comfortable and we all had a good nights sleep. We were advised by friends not to eat an evening meal at the hotel so we went into the town for food. This was a huge mistake and we wish we had eaten at the hotel. The breakfast in the morning was very good, my son was particularly impressed with the pancake machine. All staff were polite, friendly and helpful. We would use this hotel again. August 20, 2014
Rated 5.0 out of 5.0 by Hotel great, Staff excellent, some guests not so considerate. Overnight stay before cruise. Have used same Hotel several times and have always found this to be a pleasant experience. On this ocassion there were a group of males ( golfers I think) who wished to spend a noisy evening drinking in the Bar which took the shine off a pleasant stay. As always the Staff were excellent. August 19, 2014
Rated 4.0 out of 5.0 by Great place to stay if joining a cruise Stayed here for 1 night prior to joining a short cruise. Nice welcome from the staff, asked if we wanted a room that looked over to the cruise ships which was a nice touch. The room had everything you would want. Great location to walk into the town, just 10 minutes across the road to the shoppping centre. Paid to keep my car in their car park whilst I was on my cruise at the cost of £7 per day. Would stay here again. August 19, 2014
Rated 5.0 out of 5.0 by excellent stay We arrived on Monday 11th August 2014 until Wednesday 13th August and from the moment we arrived until the moment we left we were made welcome and felt totally at home. All staff were lovely, couldn't do enough, food was great and kids ate free, as long as one adult paid for a meal. Rooms were clean and comfortable, we had tickets to peppa pig world included in the price which was brilliant. We would definitely go back and would also recommend the hotel to anyone. August 18, 2014
Rated 5.0 out of 5.0 by Great all round stay Stayed overnight before our cruise and used the stay & park service. Had a great night in Southampton and the next morning picked up by taxi from the hotel and dropped off outside the ship. Got back two weeks later - got off the ship and within five minutes we were picked up by taxi and taken back to the hotel to start our journey home. The taxi both ways was also part of the cruise & stay package. Before we have parked in the cruise parking and stayed in the centre of town quite a few times but if you book early at the Holiday Inn the cost is very competative - we will definatly cruise and stay in the future. August 18, 2014
Rated 5.0 out of 5.0 by Excellent Excellent hotla in good location for the cruise terminals August 18, 2014
Rated 3.0 out of 5.0 by Southampton Too many children with poor behaviour with parents who had no control hotel staff dod nothing to intervene to ensure the usaula conditions of hotels were maintained. August 17, 2014
Rated 5.0 out of 5.0 by Lovely hotel Stayed for 2 night 6th August. Lovely hotel. Room was on 6th floor overlooking the water. Very comfortable and nice to have chairs to sit on instead of having to sit on bed. Had 2 meals in restaurant which were good. Breakfast was plentiful, lots of different choices of hot or cold buffet. Would definitely stay again. August 17, 2014
Rated 3.0 out of 5.0 by Rooms a little dated need facelift. Furniture shabby and outdated. View overlooked car park and waste bins. Executive suite ? I don't think so !! Hotel OK But not VFM. August 16, 2014
Rated 5.0 out of 5.0 by clean comfortable and relaxing We always try to use this hotel prior to cruising from Southampton ports, we then know we will get good service friendly staff and comfortable surroundings. August 16, 2014
Rated 5.0 out of 5.0 by Hamiltons Overall excellent service all round, would only say mattress not very comfortable and pillows average. Dining staff especially good. August 16, 2014
Rated 4.0 out of 5.0 by quiet room, GREAT breakfast Great location for cruise ships, Old town, restaurants and shopping. Service was excellent, friendly, helpful. August 14, 2014
Rated 4.0 out of 5.0 by Cruise park and stay Used as part of cruise park and stay option. Very good experience, delivered to cruise terminal by taxi and collected afterwards by taxi all arranged by hotel as part of package. Very efficient service and liked the fact we parked the car and kept the keys plus a comfortable room and good night's sleep. Will certainly use this package again. August 12, 2014
Rated 5.0 out of 5.0 by Worthwhile We have stayed at this hotel 3 times in the last 3 years whenever we fly from Southampton Airport or when Cruising. We have found it to be a clean and comfortable Hotel with facilities suitable for our needs. It is value for money and the food is varied and completely acceptable. Would recommend the Hotel to all who require a hotel in the Southampton area. August 11, 2014
Rated 5.0 out of 5.0 by Always pleasant stay - great facilities all round We've used this hotel's Cruise/Stay package many times, and have always been more that satisfied with every aspect. Very convenient location and excellent accommodation and food. Staff most helpful. Wouldn't think of using any other hotel. August 11, 2014
Rated 5.0 out of 5.0 by All good! One night stop over en-route to France for family holiday. Usual very high Holiday Inn standards in terms of arrival, check in, room, staff and food. Great room with views towards the docks - made a very ship mad 9 year old very happy!! Everywhere very clean but in need of updating. Simple things like rusty shower gel holders in the leisure club showers are easy to change and don't give a good impression. IHG really need to spend some money on the hotel to bring all elements up to speed. It really didn't detract from the stay but couldn't help feel that some financial investment would make a real difference. The staff were excellent and nothing was too much trouble. Will definitely stay again when in the area. August 11, 2014
Rated 5.0 out of 5.0 by Sothampton West Good location for trip to Isle of Wight, interesting walks and lots to watch, Hotel was very good and easy to find. Would stay here again. August 11, 2014
Rated 5.0 out of 5.0 by Fabulous experience Very welcoming and helpful staff who were very knowledgeable. Myself and my 2 daughters enjoyed the 'stay and play' package and had a very exciting time. The hotel is very family friendly and accommodated our requirements. August 10, 2014
Rated 5.0 out of 5.0 by Post Cruise Stay Hotel was very clean, was most impressed by the overall attitude of all staff at this hotel. Appeared that they enjoyed interaction with all guests. Hotel was busy but they never looked rushed. God size rooms with air con which I have not found in any other similar priced rooms in Southampton. Very convenient for Port , shopping and night time entertainment. Will use this hotel on future visits to Southampton. August 9, 2014
Rated 4.0 out of 5.0 by Parking becoming a problem. We have stayed at your Hotel many times and have always enjoyed the hotel and find your staff very polite and professional. We found the parking was a problem this visit with so many cruise passengers having left a car for many days at a time and taking up the bulk of the spaces in the rear car park . It is easy to check which vehicles are left by cruise passengers from the windscreen tickets.If you loose room residents the simple mathematics show that the income from the parking of the non residents is vastly lower than the day to day room revenue . Many people had to park on the lawns , this would not have been an option in wet and therefore muddy conditions. You need a formula based on anticipated room occupancy which should limit the number of spaces available to cruise parkers. August 8, 2014
Rated 4.0 out of 5.0 by A good break in Southampton This was our first time at this HI hotel and we were not disappointed. The reception staff were friendly and efficient and we were checked in extremely quickly. The room was great with huge windows overlooking the water. The only fault we had was that the room could have benefitted from a black blind for the window. Breakfast, lunch and dinner were all excellent with great service from the team including the bar staff. All in all we would go back. August 7, 2014
Rated 4.0 out of 5.0 by Great location for cruise ship passengers Good price and excellent location for anyone going on a cruise. August 7, 2014
Rated 5.0 out of 5.0 by Staying at Holiday Inn Southampton with my daughter My daughter and I stayed one night and loved it. The staff were fantastic really helpful and friendly. Holly on reception organised a DVD player for my daughter so we could watch Frozen (again) before bedtime. Dinner in the restaurant was excellent value and delicious - Courtney and the team made a special effort with my daughter to keep her entertained at the table. Really impressed with the staff and facilities, swimming pool was great too! Will definitely recommend to friends to stay here when visiting Peppa Pig World which is, of course, a must! August 4, 2014
Rated 4.0 out of 5.0 by Great Service, Beautiful View We booked a room for me, my daughter and my mother based on two sharing a double bed and one on the sofa bed. The sofa bed was a bit springy and fairly uncomfortable. We stayed on the 7th floor and had a beautiful view of Southampton docks and enjoyed watching the ferries coming and going. The options for breakfast are brilliant and caters for all and the serving staff are lovely too. One lady even helped my 5 year old choose something to eat when she couldn't decide. Overall the hotel is an ideal stay for families with children and they offer good deals if you are planning on visiting the nearby Paultons Theme park. August 4, 2014
Rated 5.0 out of 5.0 by Lardy review Great welcome from holly at reception who remembers you from previous visits and gives you outstanding service. August 3, 2014
Rated 5.0 out of 5.0 by Cruise Holiday We stayed here the night before our cruise holiday. We had a very warm welcome, the room was comfortable and the breakfast was also good. All the staff were very nice. The location is perfect if you are needing to be near the cruise / ferry port and there are also shops and bars nearby. We also had hotel parking for the duration of our holiday. The taxi turned up on time to take us to the cruise port and it was also very simple to arrange for the taxi to pick us up on our return to Southampton. We would definitely stay here again. July 29, 2014
Rated 4.0 out of 5.0 by Nice room, great view We had a spectacular view over the docks (although not all rooms would have this of course). The hotel is certainly popular, but that did make the car park rather over-full one day when there was a business conference and the lifts were struggling to keep up with demand once or twice. It's nice to have aircon in hot weather of course, but it was set a bit too high in the lobby and bar for me and I found myself fetching a jacket from my room. These are small niggles - overall it was a very enjoyable stay with excellent staff. The breakfasts are good and at last you get free wifi in Holiday Inns! July 29, 2014
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