Rated 4.1 out of 5 by 303
Rated 5.0 out of 5.0 by Shiplover Excellent Service & Friendly Staff
Second stop over within six months before joining our cruise ship - only short walk to the terminal. Excellent hotel for this purpose. Meal and breakfast 1st class, also able to visit West Quays Shopping Centre 5 minute walk nearby.
June 12, 2014
Rated 5.0 out of 5.0 by American Brit Excellent experience
Stayed overnight on May 25th. Overall had an outstanding experience.
June 10, 2014
Rated 4.0 out of 5.0 staff shortfalls
Pre cruise stay.Busy but pleasant and relaxing.EXCEPT the morning breakfast service was terrible.Food good,but short of staff and those that were there let you know it.Person in charge out panicked Basil Faulty at his best.Nothing done to alleviate the problems and when the supervisor was asked why my sunny side up eggs were in fact scrambled I was informed "We are busy sir",my reposte "Not my eggs problem" was not appreciated and I was duly told so.Perhaps the high light was a committed member of the team asked (from 10 yards away)two sets of couples "will you share" proceeded to seat the four of them at a "cosy" table meant for four!
June 9, 2014
Rated 5.0 out of 5.0 by she devil excellent stay
We stayed on a stay and park offer before we took the British Isles cruise out of Southampton Really lovely stay fab. room. very close to the port. Transfers included. Would definitely stay again.
June 8, 2014
Rated 5.0 out of 5.0 by Thomasthecat Ideal stay for port
Excellent service. Comfortable and quiet room. Left car. Pick-up and return to and from port could not have been better. Gets your criuse off to a good start.
June 8, 2014
Rated 4.0 out of 5.0 by OldTopcat Good value, excellent service
I booked a dinner, bed and breakfast package for 1 night and was amazed that I was entitled to a 3 course dinner for the price I had paid. The dinner was excellent (I only managed 2 courses!) and the buffet breakfast was equally good (and hot which is not always the case with buffets). The service was excellent and the staff were attentive and energetic. My room on the 8th floor was clean and bright. The only criticism of the accommodation is that the furniture is getting a bit elderly and there is a fixed shower (no removable head) - hence the 4 rather than 5 stars. I would certainly recommend this hotel to friends and would stay again if in the area. I used my phone network to retrieve email as I felt the wireless charge was excessive.
June 8, 2014
Rated 3.0 out of 5.0 by mac2212 Great view, terrible food
All rooms have a fantastic view over the harbours and docks and I could spend hours just watching out.
Room service food disgusting this time
June 7, 2014
Rated 5.0 out of 5.0 by OLS1 Overnight Stay
Excellent reception and helpful staff, Excellent evening dinner and breakfast both food and service, Quiet and comfortable room.
June 7, 2014
Rated 5.0 out of 5.0 by MJPSOUTHERN Cruise pre stay
Very ggo hotel for anyone cruising from southampton
June 6, 2014
Rated 4.0 out of 5.0 by DWP1 Cruise and Stay
Parking, taxi's all included, good value for money. Shame about the no smoking bedroom policy
June 6, 2014
Rated 4.0 out of 5.0 Great clean rooms
We had great clean rooms the sofa bed was was hard and mattress didn't fit well but we just put mattress on floor and solved all problems great food in restaurant would deffantly stay again breakfast was amazing and service.
June 5, 2014
Rated 4.0 out of 5.0 by cfd36 Worth staying for the breakfast!
I have mixed feelings about this hotel - it used to be really good and the views are super, but it doesn't seem to compare so well with its competitors nowadays. Each time we've stayed recently there has been a problem with noise, either not being able to get to sleep because of a wedding disco blaring away, or this time being woken at 6am by a delivery man clattering up and down a metal tailgate outside our hotel window.
However, I have to say that the breakfast is excellent and the service even better! Ruth who runs the dining room is a real asset to this hotel - I hope they appreciate her! She is so friendly and efficient she makes the whole thing run really smoothly. After being woken so early I wasn't all that happy but the lovely warm reception and the quality of the food soon cheered me up.
June 5, 2014
Rated 5.0 out of 5.0 by sandraelsie1 clean and comfortable
rooms could do with a makeover but very clean and comfortable, breakfast very good. the hotel is in a good position for docks and the town.
June 4, 2014
Rated 4.0 out of 5.0 by GillM Convenient for the Cruise terminals
Good hotel. Good Food. Good stay/park package for cruisers. Service in restaurant was slow due to there not being enough staff.
June 3, 2014
Rated 1.0 out of 5.0 by madison11 very poor service
Price for package very expensive.
evening meal very poor
put in a corner where we were forgot about
morning staff rude
We had stayed at the Holiday Inn in Winchester and had such fantastic service we thought this would be the same.
What a difference between the two.
June 2, 2014
Rated 4.0 out of 5.0 by norfolktravellers Cruise stay
We stayed here overnight before our Cruise - we have stayed here before and enjoy the view of the harbour. The staff are always efficient and friendly - the food is good, particularly the breakfast. The rooms are large and bright. We would stay here again.
June 1, 2014
Rated 5.0 out of 5.0 by Steve159 Great Location
We booked this hotel as it was near to the cruise terminal. It was certainly that. We found a good deal on the internet. We also parked the car at the hotel as it was cheaper than car parks.
The hotel and staff were great. We would certainly use this hotel again.
May 30, 2014
Rated 5.0 out of 5.0 by jam01 Experiencing Holiday inn at Southampton Quay
Following an unfortuately situation with a cruise ship, my 7 year old granddaughter and myself transferred to the holiday Inn where we stayed for 2 days. the staff were very helpful, and l received a reduction in price for second night because of situation l found myself in. the facilities were good, Food was of a very good standard and children ate for free. The swimming pool was a bonus which my granddaughter found particularly enjoyable. One staff member even offered me the use of his own personal car which l thought was beyond the call of duty.
I would recommend this hotel to eveyone it is outstanding and very welcoming
May 30, 2014
Rated 4.0 out of 5.0 by 3carfan nice hotel , good location to cruise dock
Got there early after all night flight. Room ready and able to check in recognized as platiumn member
May 29, 2014
Rated 4.0 out of 5.0 by Welltravelled23 Well located hotel
Stayed here on business, good hotel close to the town centre. Room clean and comfortable. Breakfast good and staff helpful.
May 26, 2014
Rated 1.0 out of 5.0 by WorthingtonHui Bathroom needs a major overhaul yesterday
We stayed at this Hotel for four nights after getting off a cruiseship at the Port of Southampton. Many people from the cruiseship headed straight to London, but we decided to stay in Southampton so that we could explore the surrounding areas, such as Bath, Salisbury and Portsmouth. We should have done the same thing too instead of staying at this Southampton Holiday Inn.
To get ready for a shower, I hung my shirt onto the only hanger behind the bathroom door. The hanger fell and hit my right foot. The hanger was left on the counter for the next three days and we had nowhere to hang our clothes during showers.
The bottom of the bathroom door was showing signs of rotting. Paint was lifting.
There is a hole covered by the garbage can in the bathroom floor, looked like it was drilled recently for a water pipe.
The gap underneath the bathtub was half-sealed. A screw was sticking out where a trim was to be installed. The trim was missing.
The sink was so low that it worked best for someone on wheelchair. For me, I had to bend all the way down to get to the sink to wash my face. I think the Hotel must have thought that I was a wheel-chaired person, but they never asked to confirm.
As a Gold Elite IHG member, I was extremely disappointed. My advice to you: if you could find another hotel nearby, do so.
May 25, 2014
Rated 2.0 out of 5.0 by blacklabmom5 No queen beds and freezing cold
My husband and I recently stayed at the Holiday Inn Southampton prior to a cruise. Although the room had a high floor and a great view of the water, we were dismayed by the fact that the room did NOT have a queen bed, or even two double beds. Only one small double bed for the two of us. At these prices, there should have been a queen. Also, NO dresser drawers. "Coffee in room" consists of a teakettle and packets of instant coffee! Not the same as a coffeemaker! Worst of all, our room on the 9th floor was absolutely freezing cold, so much so that we asked for (and were supplied) with extra blankets. All staff would say was that yes, there was a problem with lack of heat on the 9th (top) floor, but did not give any further explanation, offer to reduce our room rate, etc. Nothing. Would not stay there again, despite convenient location.
May 24, 2014
Rated 5.0 out of 5.0 by occasional traveler1066 Great location for people doing a cruise
Location is near the cruise terminals. Suggest you spend the L5 to hire a taxi rather than walk. We toured the city walls and had dinner at a nice pub.Lots of stuff within walking distance. Did not use hotel food service but nice to have it available. Room was standard H I quality level. Nice view from upper floors. Staff was very good. Answered our questions and arraigned the taxi to the dock.
May 24, 2014
Rated 4.0 out of 5.0 by Tet27 Fantastic view and really welcoming staff
I couldn't fault the staff at this hotel. A genuinely warm welcome at reception and very attentive staff at breakfast made our short break a pleasure. From our room on the 7th floor we could watch the ships as the sun set...
It's a pity that all the beds in this hotel are standard doubles though with no king size option, especially if you are used to a bigger bed.
I really enjoyed my stay here and will definitely be coming back.
May 17, 2014
Rated 1.0 out of 5.0 by Cordina Very poor service in bar and restaurant
Having stayed in the hotel many times although not for a number of years I was very disappointed with the service we received in the bar and restaurant. We had a 15 minute wait for a menu in the bar and a long wait for food and drinks. We thought that was bad until breakfast. A queue formed for a table. There were a number of tables empty but needed clearing. It seemed one woman was trying to do everything. It appeared the restaurant was very under staffed. At one point one of the guests helped to clear some tables. Not a good experience at all! Next time in Southampton we will be in a different hotel.
May 15, 2014
Rated 5.0 out of 5.0 by Croesawdy Service and facilities excellent
Firt Class break, Happy and friendly staff working in a well run hotel. Have no reason to complain about anything.
May 14, 2014
Rated 4.0 out of 5.0 by Tilly the hun Nice room, helpful reception staff
Pre-booked dinner, bed and breakfast for an overnight stay prior to sailing. Excellent cleanliness over the whole hotel and room was comfortable and fairly large. Advertised sea-view was only from the extreme corner of the window. Dinner service was very slow, half-hour between starter and main although staff were very friendly. Breakfast was good, lots to choose from and full English was hot. Reception staff very helpful and efficient. Would use again.
May 12, 2014
Rated 5.0 out of 5.0 by Sueterry Pre cruise stay
Stayed for a night pre cruise, cannot fault the service and friendliness of the staff, ate in the restaurant for evening meal and breakfast both times were excellent really enjoyed the evening meal. Will certainly use again when in southampton
May 8, 2014
Rated 5.0 out of 5.0 by mutorcs Great Value For Money
Staff here are a real credit to the organisation. Friendly, cheerful, helpful and always attentive.
May 5, 2014
Rated 5.0 out of 5.0 by Paula0909 Great night
Spent the night there with my 2 daughters and 2 grandchildren and the whole experience was excellent. The children were superbly catered for which meant us adults had a very relaxing stay.
April 20, 2014