Rated 3.6 out of 5 by 121
Rated 4.0 out of 5.0 by chevfan4 Excellent staff a little trouble with housekeeping
Overall a good stay, housekeeping missed a couple of days during my 6 day stay. Front desk personnel were excellent as always.
October 12, 2014
Rated 4.0 out of 5.0 by whaler747 laundry room
I used the laundry, and my only complaint was about the detergent dispenser. It didn't deliver my purchased item.
The hotel staff remedied the problem, about at the end of a very long day, the extra 30 minutes to do laundry seemed k=like much longer.
October 12, 2014
Rated 4.0 out of 5.0 by Who cares at all TV
Could have a better channel selection.
If they are going to have flat screens in the rooms they could at least spring for HD. The picture was distorted and I was unable to adjust, as the screen seemed to be locked. When you stay for one night, who cares. When you are there on business for a week, it is annoying.
October 7, 2014
Rated 2.0 out of 5.0 so so stay
hotel needs to be more concerned with guest experience
October 4, 2014
Rated 5.0 out of 5.0 by Howie 82 room air
We like fresh air at night after it cools down, but the windows did not open.
September 19, 2014
Rated 5.0 out of 5.0 by Tony O Front Desk Friendly
Chuck at the front desk recognized me as a platinum member and apologized for my room not yet available at 4PM. He personally expedited the readying of my room. He also followed up several times during my stay.
Thanks CHUCK for making my stay a pleasure.
September 18, 2014
Rated 5.0 out of 5.0 by Tony O Front Desk - Greatest of any Hotel
When I recently checked in at 4 PM Chuck at the front desk informed me that my room was not yet ready. He recognized me as a Platinum member, apologized and made me got me water etc while I waited. He even went to check with the housekeeper at the room to insure it was made up QUICKLY. After I got in the room he personally came to check if everything was okay. During my several day stay he checked with me to see if I needed anything.
Chuck should be commended for his demonstration of caring for his customers, he is truly an asset to this hotel.
If every IHG has someone who interfaced with customers with such a caring attitude, IHG would be #! with no one even close at 2nd.
Thanks Chuck for turning what could have been an unpleasant experience into a great one. SEE YOU Again
September 16, 2014
Rated 3.0 out of 5.0 by dawniek Comfy bed
A nice pet friendly place to stay. Quiet and very comfy beds. Refer in the room is nice to have.
September 15, 2014