Rated 3.4 out of 5 by 55
Rated 5.0 out of 5.0 by Brendabiz Great Property Excellent Service
Extremely comfortable and convenient. Restaurant food was good service was excellent Hotel Staff were friendly went the extra mile to be helpful and accommodating!
Thanks for a wonderful stay!
February 27, 2014
Rated 4.0 out of 5.0 by CST101780 Mr
Everyting was perfect, except that there are no power outlet for working on a laptop or to charge devices!
February 15, 2014
Rated 2.0 out of 5.0 by GJ112 Too Hot To Sleep
The room was clean and nice. The staff was helpful and nice. However, the room so hot and stuffy we slept very poorly. There are no windows to open. There was a heater/cooler appliance in the room but I could not get it to work. I would not stay there again without assurance that this has been corrected.
February 11, 2014
Rated 3.0 out of 5.0 by WalkaboutPat The lights went out in Sparks
The overall stay was good. However, the lights went out the night I was there at 9:30 p.m. and didn't come back on until after 3 a.m. It was horrendous. No compensation for the inconvenience. And the desk lamp had several settings so though I tried to turn off all lights I was still woken up just after 3 a.m. Yikes!!
The staff was very nice. You would imagine you'd get a free breakfast or something for the inconvenience. I'm not sure the management staff is engaged in the room quality. I was never acknowledged by the general manager though he saw me twice.
I travel to Reno occasionally but will likely not stay here again!!!
February 2, 2014
Rated 5.0 out of 5.0 by JoeT14 No Complaints
I've stayed at this hotel several times with no complaints or issues. Rooms have always been clean and comfortable, and all staff members are friendly and professional. Will stay there again without hesitation.
January 21, 2014
Rated 5.0 out of 5.0 by Kim1978 Hassle free freedom
I was able to book this hotel the day before New Year's Eve, I was extremely excited to have have found a double occupancy in this city in such short time with such a great rate. I will most defiantly recommend this location and return quite often myself. Reservation, check-in and comfortableness was as easy as 1-2-3!
January 7, 2014
Rated 2.0 out of 5.0 by hs1979 vacuum outside the room at 8:11 am
Holes in the sheets an no services in room just an im sorry, Did not recognize platinum member. Vacuuming hall ouside of the room at 8:11 am.toilet is lower tham any i have ever seen . Just one shampoo. A lotion and one soap no shower cap. Horrible stay. No service in room for second day.
January 2, 2014
Rated 5.0 out of 5.0 by Glad2bhelpfull 2 cents worth
Overall a great place to stay. I have been using this hotel on business trips for years,and recently the shower mats have been removed.I was told that the hotel chain standards do not call for shower mats.Also room windows do not open as to let in fresh air.I have recently discovered that some functions (church services/seminars ect.)conducted on the 1st floor tend to get rather loud and find it hard to sleep.And the shuttle van charges you to take you anywhere,but i am sure that is due to fuel costs.That said,it is still a great hotel,staff is very helpful and courteous.I would highly recommend this hotel as one of the best hotels in sparks.I hope this review was helpful.
December 15, 2013