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Rated 3.6 out of 5 by 126 reviewers.
Rated 3.0 out of 5.0 by Great service with staff who truly care to make your stay comfortable The staff here truly stood out to me compared to the other Holiday Inns. The restaurant was clearly under staffed the morning after our stay and we dropped in right before the breakfast hours ended. Our waitress and server never once lost patience with us and apologized endlessly for the wait, which we understood. After we got our food to go, it became apparent that the server was covering two jobs, he was also the shuttle van driver. But they went out of their way to make us feel attended to even when they were probably overwhelmed by what's going on. Our room, on the other hand, was not so pleasant. Because of our late arrival, we got the room at the end of the hall. The furniture and decorations can use some update. October 17, 2014
Rated 4.0 out of 5.0 by great service, BUT Very good service and clean room, but when I asked if they had a shuttle to the Nugget casino, less than a mile away, I was told yes, but it would cost$12 I find that outrageous that a Holiday Inn would do that. The desk manager was concerned enough about me walking without a side walk that he lent me his flashlight. October 17, 2014
Rated 5.0 out of 5.0 by Convenient location The staff was friendly. Having the restaurant/bar in the hotel was nice. October 17, 2014
Rated 3.0 out of 5.0 by UNCOMFORTABLE bed, staff was great We stay at a lot of Holiday Inn Expresses, and the beds are usually very comfortable... not here. It was too hard. October 16, 2014
Rated 4.0 out of 5.0 by Good location with easy access to freeway! Overall our stay at this hotel was fine. There was some mix up and our room was not cleaned which left us short of towels and coffee. However, the room was clean, the floors were clean, and the beds were both clean and comfortable. Chuck at the front desk was very helpful and supplied us with a online map to get to the convention center. He took the time to pull up two different routes. The room was fairly quiet considering it is close to the freeway and the airport. There were no Kleenex tissues anywhere to be found in the room and the amenities were a little sparse. Towels are decent but I can not figure out why they want you to conserve but offer no towel racks where you can hang your towels to dry. The only one we had was actually at the back of the shower and would not accommodate the three of us. October 16, 2014
Rated 4.0 out of 5.0 by Excellent staff a little trouble with housekeeping Overall a good stay, housekeeping missed a couple of days during my 6 day stay. Front desk personnel were excellent as always. October 12, 2014
Rated 4.0 out of 5.0 by laundry room I used the laundry, and my only complaint was about the detergent dispenser. It didn't deliver my purchased item. The hotel staff remedied the problem, about at the end of a very long day, the extra 30 minutes to do laundry seemed k=like much longer. October 12, 2014
Rated 4.0 out of 5.0 by TV Could have a better channel selection. If they are going to have flat screens in the rooms they could at least spring for HD. The picture was distorted and I was unable to adjust, as the screen seemed to be locked. When you stay for one night, who cares. When you are there on business for a week, it is annoying. October 7, 2014
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