Rated 3.3 out of 5 by 80
Rated 3.0 out of 5.0 by Hiker123 Better than Expected
After reading reviews, I was a bit worried. Property was quiet and really only complaint is the bathroom could use an update. Otherwise, a good stay.
July 16, 2014
Rated 5.0 out of 5.0 by wjsummer Room temperature
At the time of my stay the outside temperature was near 100 degrees F. The room air conditioner was not turned on when I entered the room and, thus was very warm. It took several hours for the room to cool down. In anticipation of a customer occupying a hotel room recommend that the AC be turned on prior to checking in.
July 14, 2014
Rated 5.0 out of 5.0 by ldo man nice and cool
the front desk staff were outstanding. extremely accommodating. great room and very clean and comfortable. the bar and restaurant were very good and reasonably priced.
Overall great experience.
July 14, 2014
Rated 1.0 out of 5.0 by Hobie Bad luck at this hotel
Elevators were broken, A loud party kept us awake, and the picture on the TV cut on and off so much it was worthless.
Will rethink where to stay in Reno on our next visit.
July 10, 2014
Rated 1.0 out of 5.0 by JWS57 Vacation stop
The bar and restaurant was limited in service and supplies. Bar tender was not a bar tender and was placed in a very difficult position by the management. More emphasis was given to a birthday party in the convention center than with nightly customers. The electricity went out and we had no lights and elevator service on the day we left. Being located on the seventh floor we used the stairs in order to leave in the AM. This facility is one of the worst Holiday Inns or Holiday Inn Express we have used.
July 9, 2014
Rated 3.0 out of 5.0 by Kgb123 Holiday inn express properties do it better
It's the little things that you notice. No ice bucket in room, no luggage carts at the front, staff giving out duplicate keys without checking ID. (Even if you recognize a guest it doesn't mean that they asked for the right room key or aren't a burglar.) I asked for late check out but left at 11am instead. I just wouldn't stay there again. Yes, it was a smoking room and I accepted that, but a good dose of Frebreze every day would help ( my daughter is a smoker so I know from experience). My stay in the Express property in Gilroy was far superior!
July 8, 2014
Rated 1.0 out of 5.0 by csl/montana unsatisfactory
this hotel did not meet the standards we expect from this chain.the air was stale,not fresh and relaxing , after a long day of travel disappointed.
June 30, 2014
Rated 4.0 out of 5.0 by r90beemer Breakfast Restaurant
While I had a great dinner there and was about the only one in the place at that time the next morning was unfortunate. There was only one waitress and she was turning groups away as she was overwhelmed. Several foursomes were turned away I suppose to go to Denny's next door. I got served promptly as I was by myself and the food was good.
June 25, 2014