Rated 4.0 out of 5 by 355
Rated 5.0 out of 5.0 by kenwood69 attentive staff
great service in restaurant also the staff very alert to customer needs
November 24, 2015
Rated 2.0 out of 5.0 by BaseballFan14 How about a thermostat?
When I checked into my room, it was ice cold. There was no thermostat to keep the room at the right temperature before I arrived. I had to crank the heater all night, which never caught up. Then when I had to leave for the day, I had to leave the heater on ALL DAY so the room would be warm when I got back. But with no thermostat, the heat never shut off -- so it was boiling when I returned. And it wasted a ton of energy, which Holiday Inn now has to pay for. It seems to me the cost of installing thermostats to regulate the heat/AC would more than pay for itself in energy savings -- and in not alienating your guests so that they might return. That's why I moved to the Holiday Inn Express for my third night in Reno. So not only are you wasting heat, myself (and likely others who have not written a review) will never stay in your hotel again. A total waste of energy, money and customer good will.
November 24, 2015
Rated 2.0 out of 5.0 by snuffe1437 one elevator?
I am not one to post many reviews but this hotel needs a bad one. For starters the hotel was at (I would guess) 80%+ capacity. During the stay there was only one working elevator, so wait tike could be up to 10+ minutes. This was due to the massive amounts of teenagers running wild in the hotel, playing floor ping pong on the one elevator. Hotel staff did nothing to tame the issue. Also teenagers were left hanging out in hallways and laundry rooms. Walls in this hotel are paper thin, as you can hear everything in the next room. So don't plan on resting the day away. Desk staff really seemed uncaring and didn't convey any professionalism.
Note: I have stayed in hundreds of IHG hotels and this is only the 2nd review I have every posted. I would never stay at this location again.
November 16, 2015
Rated 5.0 out of 5.0 good hotel
no plugs for power nice hotel but not a lot of piugs
November 15, 2015
Rated 2.0 out of 5.0 by dlmjrm Very disappointing
I do not generally write reviews. I'm making an exception for this stay. I have stayed at several Holiday Inns and generally like them. This was by far my worst experience. There was no notice on the hotel site when booking the room, that the hot tub would not be available. (pool and spa are outside and had been closed for the season). No free breakfast. Welcome gift bag very dis-sappointing and we were not offered option of additional points. Heavily chlorinated, tap water made undrinkable tea and caused bathroom to smell like a pool when running shower. Bath tub needed maintenance - stopper had been removed by previous guest and tub/tile sealant was coming loose. Slow internet connection. Room was cold when we entered and it took a couple of hours to warm it up to more comfortable temperature. Our window was covered with plastic sheeting so exterior could be painted the whole 2nd day and night of our stay. Hotel is located in industrial area, no sidewalks. Very firm mattress - good for my husband, bad for me.
November 13, 2015
Rated 3.0 out of 5.0 by tailes Hotel was quite comfortable
We thought the hotel was quite comfortable, a standard HI although the elevator was excruciatingly slow. I was glad there was no casino and that it is smoke free environment and there was plenty of parking. The lobby is not very inviting nor was the receptionist but traveling on points I can accept that.
Unfortunately the restaurant was closed, no real reason given, and the suggestion to go to Denny’s was a poor substitute. The outdoor pool looked nice but it was very windy. No captivating view, unless warehousing is of interest to you, but you are probably not going to Sparks for the view anyway.
November 2, 2015
Rated 3.0 out of 5.0 by richard54 GOOD
9 nights and you call it a NON QUALIFIYING STAY ??? WILL BE STAYING AT........FOR ALL MY TRAVELS FOR NOW ON , THEY WILL HONOR YOUR MEMBERSHIP.
October 29, 2015
Rated 5.0 out of 5.0 by wlindsay Family Viisit
We have made staying at Reno-Sparks a habit. This trip was better because Sierra made us so welcome. She is new at the facility but she was charming and professional in getting us into the room.
October 29, 2015