Rated 3.4 out of 5 by 105
Rated 5.0 out of 5.0 by Lorraine1959 comfortable beds
I liked the Holiday Inn for most reasons. I had a problem with no electrical outlet near the bed. I have sleep apnea and I wasn't able to use my cpap machine, because of the lack of electriclty.
September 2, 2014
Rated 3.0 out of 5.0 by Hoss77 Breakfast is waste of time
The hotel is fine - a bit expensive for what it is.
Front desk people friendly and helpful.
The breakfast (you buy - not included) is absolute Garbage.
I waited over an hour for a breakfast burrito and it wasn't that good!!
Do yourself a favour and go to Denny's next door - its probably cheaper and you will be done WAY faster!!
August 29, 2014
Rated 3.0 out of 5.0 by virchile Disappointing!
Made a stop in Reno while in travel status. Always try to stay at an IHG property when available. This was the worst service by far!!!! No acknowledgement of being a rewards member, which has never happened. I rarely purchase only one room so there was plenty of time to acknowledge my loyalty to your brand. I was greeted by being asked if I would be getting multiple rooms and told that the system was running slow and she didn't want to do my rooms and she asked someone else to take care of me!!!! Very rude and unprofessional chat between she and her supervisor was uncomfortable. Ate breakfast the next morning and one of my group asked about the bill and was told that a gratuity was included for a group of only four!!!! The waitperson was not going to tell us!!! Travel with multiple trucks and no information of where parking was best for us. Very poor service and it was not busy at all. I will stay away from this property even though the proximity to the freeway is great,
August 29, 2014
Rated 4.0 out of 5.0 by irissd Comfortable bed, quiet location
Staffs are extremely friendly, nice and convenient location.
August 26, 2014
Rated 4.0 out of 5.0 by Guest1008 Easy and good service
The hotel is in the good location, easy access and provide good service.
The hotel should offer free cofee/tea and drinking water to guests.
August 26, 2014
Rated 3.0 out of 5.0 by chevfan4 Week of Aug.18th
Friendly staff and comfortable stay. Need to work on the elevator service.
August 25, 2014
Rated 5.0 out of 5.0 by sgPALTINUM NICE HOTEL AND HOSPITALITY
WE WERE THERE ON OUR ROAD TO S FRANCISCO.
IT IS A NICE HOTEL WITH FANTASTIC PEOPLE WORKING THERE.
CLEAN ROOMS AND GOOD SERVICE.
TKS FOR ALL
August 24, 2014
Rated 4.0 out of 5.0 by ncroci Good hotel
I stayed at Holiday Inn Reno-Sparks, that is overall good.
At check in I was very well recognized as a Gold by Ms. Brandl, who offered me the choice of drink or points.
The room was great, but unfortunately it was next to the laundry, while I asked a quiet room far from lift-washing-ice machines, and I also called the hotel prior my arrival.
Unfortunately one of the two lifts was broken and the room change kept me busy for more than half an hour.
However Ms. Brandl kept smiling, and this balanced the issue on the room.
August 23, 2014