Rated 1.0 out of 5.0 by BighornCowboy THINK TWICE ABOUT STAYING AT THIS HOLIDAY INN!!!
Restaurant does not really close at 9pm???? My granddaughter arrived at restaurant at 5 minutes before closing. We were told the restaurant was CLOSED! There was a man at the bar and the waitress so the restaurant was not overworked with customers. Customary industry practice would have been to acknowledge our custom and at least tell us what menu items were no longer available? No, we got the Sparks double-speak.
Even after I pleaded with the waitress explaining we had just traveled many miles and being tired just wanted something to eat before going to bed. She said flatly: "We're closed." So there was a man at the bar who intervened and told us about a Dennys on the corner that was open all might. (THE FACT IS THAT IT WAS MORE THAN FIVE MINUTES LEFT TILL CLOSING TIME OF 9PM). NOT VERY CUSTOMER FOCUSED!
The hotel is in need of an update and makeover to rise to normal Holiday Inn standards. There's not much to brag about either in the restaurant, nor the hotel. Not good value for the money.
Given the long hours traveled, combined with bad weather, we decided to stay at Sparks instead of going on to Elko. We regret not going to one of the other hotels in Sparks.
REMEMBER THIS: The Holiday Inn Express in Elko, NV is 3000% all around better service, comfort and value!
IHG should know that priority club membership and patronage was not acknowledged.
The front desk clerk was very friendly and did a fairly good job.
Management needs to get involved with the restaurant process. The focus of effort the next morning seemed to be catering to a group that was at the hotel. The waitress in the morning was much more customer focused.. If your staff is going to close the restaurant at 8:50pm, then thats the time that should be used.
April 15, 2013
Rated 3.0 out of 5.0 by kieta Dated building
This is an old hotel and the architecture is dated.
The lobby area and downstairs hallways are clean and new looking.
The rooms and the upstairs hallways are in need of some 'sprucing up'. Time for a 'make-over. If I wasn't tied to Holiday Inn for the Priority Points, I'd be looking for a newer htoel in the future.
March 18, 2013
Rated 3.0 out of 5.0 by FSS369 Heatting
The heating in the room made the air extreamly dry, I had to turn off the air to babable to sleep. Also the pillows where not comfortable
March 13, 2013
Rated 5.0 out of 5.0 by rnkdink Outstanding Staff
The staff was outstanding. I moved to the area recently and had to have outpatient surgery. The management provided a shuttle to the surgery clinic and then picked me back up and brought me back to the motel. Awesome place to stay!!
February 24, 2013
Rated 3.0 out of 5.0 by Rc10gt A good night for a one night stay Maybe
i have been staying at this location for two years now
the lighting in the rooms is ok could be better.
but the real problum that i have is the MENU
yes its very basic .some places i go have an excelent menu and beer... they only 3 tap beers come on really
the people are nice thats the only reason I keep going back
February 15, 2013
Rated 4.0 out of 5.0 by Ccccv sparks HI
We are used to having a simple breakfast at the other chain hotels we have stayed in. We got a coupon for $1 off breakfast or $2 off dinner. We went to Dennys next door and saved much more. Even the Crown Plaza that has a restaurant gave away the buffet for free. This may be because we are Platinum members of the club.
February 4, 2013
Rated 2.0 out of 5.0 by shadow186 poor lighting and unacceptable internet
The room was wierd! A kingsize bed and a desk, but no reading chair and reading light. The only lighting was the desk light and the lights at the side of the bed, which made the room very dim.
The wireless internet was unbelievably slow. I could not get any work done because the connectivity was too poor.
February 2, 2013
Rated 5.0 out of 5.0 by Tahoe2012 Excellent Service
December 2012. We needed a very early shuttle to the airport and they were right on time and very courteous. Room was clean and comfortable. The restaurant was not up to par because the waitress was intent on serving the bar customers in the evening hours.
January 6, 2013