Rated 3.6 out of 5 by 113
Rated 1.0 out of 5.0 by traveller1963 Nothing Special
I have been staying here on business for three days at a time, twice a year, for several years. There has been a decline in quality and service.
This is winter in Minnesota. Why are your sidewalks and parking lot not shoveled and clear of snow and ice. Make a wide path, not a narrow trail.
The Internet is very slow. I am told each time that it was just worked on this week and they will call the service tech back.
No free bottled water. You must go to the bar and purchase it. The desk clerks, on two separate days, gave me (1) drink coupons to go to the bar and get my own water. I guess they never heard of service and getting it for me when I am standing there with three bags on my shoulder.
They fill the coffee pot in my meeting room for my dozen students at 0700 -- when they don't arrive until 0830. This makes for cold coffee. No refills or warm-ups provided.
January 25, 2014
Rated 5.0 out of 5.0 by Lori C. Very nice rooms with comfortable beds
We scheduled a family get together in St. Cloud for my parents anniversary and we had a great time. We had 4 rooms,, unfortunately one of the rooms was on the opposite side of the hotel, but all in all, great accomodations and the staff was very friendly.
January 17, 2014
Rated 2.0 out of 5.0 by vernpm Save your money and stay somewhere else.
There are so many things wrong with this place, I don't know where to start. The price is the first obsticle. Way over priced for what you get. Big deal they have a few pools. The majority are hot tubs and kiddie pools. The only real pool is a max of 8 feet deep and they outlaw diving. In the hotel rooms, the walls are so thin you can easily hear a normal level conversation from the people in the next room. The folks next door to us had a whinny little brat that was up most of the night complaining and wanting this and that. Then she got up before dawn and was screaming some more. They finally took her out to the pool and we could then get some sleep. The drains in our bathroom were so slow that they're probably still not empty of water. Not just one drain, they all were backing up and very slow to drain water. The bathroom has a very poor ventilation system so unless you plan on leaving the bathroom door open while your shower, expect to have a very steamed-up mirror. If you want to plug something into an outlet, you might want to bring your own powerstrip. The power outlet behind the TV stand is designed so you can't really get to it easily and there no open outlets anyway. You get just one outlet on the desk lamp, so if you have to charge up your phone/s, iPad, or use your laptop, you'll need to move something to the exterior wall outlet, but then that only has one available outlet, too. Our main reason for staying at this hotel for two nights was so our kids could use the recreational activities. Maybe if we hadn't stayed there on a Friday & Saturday night, it wouldn't have been as busy as it was, but we could never use any of the volleyball or basketball courts because they were always full. No complimentary breakfast. Finally, the check-out time is 11:00. The earliest I've ever seen before and I've stayed at well over a hundred different hotels. This place is just not worth the price.
January 12, 2014
Rated 3.0 out of 5.0 by Kida Not my best experience
Needed two rooms, one with early check in which we did not get and did not get our second room until 8:00 pm. We were to be called when the rooms were ready but never received any call. I continually checked with the front desk for availability or I may still be sitting waiting. Had to get staff to open the patio door to the pool as it was jammed, that took 2 staff to get it operational. My phone would not call the front desk-static only. My coffee pot was non-functional. The two rooms I had were the worst location possible as the playground equipment was right out side my door and the noise up to 10:30 was unbearable. The staff should better inform of location while booking.
Pools and kid zone are great but can't one hot tub and pool be adult only?
January 10, 2014
Rated 5.0 out of 5.0 by Cheri55125 Great Time
We love spending New Years Eve at the Holidome~Holiday Inn in St Cloud. The staff does an amazing job. I'm always amazed when I wake up and see how clean the hotel is after the celebrations at midnight. Our family loves all the activities~basketball, volleyball, ping pong, swimming etc...I would recommend this property to any family that has small kids all the way to teenagers. I have teenagers and they have a blast with all the sports!
January 9, 2014
Rated 2.0 out of 5.0 by Kuma Better Days Behind this hotel
First off, the hotel is immense especially for St. Cloud, MN. There are 5 pools, indoor volleyball, a nice fitness center, and video arcade. I am sure during the summer this place is packed.
I was up there for work and it felt rather desolate. I was in a suite which is a fair walk from the front desk. On the walk, there was definite construction visible.
My issues with the hotel were three things.
- My key card initially did not work. I did the long walk back to the desk and was told that the battery in the lock was probably dead and was moved to a different room.
- One of the beds was dirty. I wound up sleeping on the other. I did not want to do the walk again.
- Lastly, for a suite the shower is tiny. I am 6'3", 230 lbs. I could barely turn around in there, let alone soap myself.
I did try the car and the restaurant. The restaurant food was good and the service was great.
January 4, 2014
Rated 4.0 out of 5.0 by Florida gal Family Christmas
We stayed at the Holiday Inn for our family Christmas. The grand children enjoyed the pool, arcade, volleyball and basketball amenities. We totally enjoyed our stay and will surely plan our stay for next year.
January 3, 2014
Rated 1.0 out of 5.0 Not prepared for guests and poor quality overall.
We have stayed at this hotel many times before and always enjoyed our stay at The Holiday Inn. This visit was bad from the second we walked in the door at check in. We arrived hours after check in and the room we reserved was not ready for us. The staff put us in a loud and exposed pool side room. We ordered room service and received sub-par food with very low quality. The ceiling in the common area was leaking, a few video games were out of order and the pools were freezing. The best part of our visit was the friendly bartender at Legends. We will not visit again.
January 2, 2014
Rated 3.0 out of 5.0 by biz636zy Room problem
When we called to reserve pool side rooms we told the person that we needed a suite and an adjoining room for 2 nights, like we have done for the past 6 years because of small children. We have never had a problem. This year however when we arrived we were told that the first night we would not be able to have an adjoining room to the suite. We came from 60 miles away and were not happy to hear this. I specifically confirmed, twice, that we would have no problem with the rooms once we arrived. After much discussion with the hotel staff they were able to give us the suite with an adjoining room that was not poolside. Which was fine with us even though we had to pay the same price as a pool side room for 2 nights. What I did not understand was, why was the poolside room that adjoined the suite given out for the night we needed it (and they did not rent the suite along with it), because there were at least 3 other poolside, identical rooms, on this same floor.
The staff was excellent in helping us and I do apologize for being upset.
December 27, 2013
Rated 5.0 out of 5.0 by DisneyVisitor2013 Wonderful Family Gathering Place
I booked three rooms here so my entire family could enjoy the amenities the hotel had to offer. The service from Riley at check in was amazing! From providing us with extra room keys, giving us a map and telling us where the best place to park and access the elevators was, and as a rewards club member I got a drink voucher for each of the rooms to use at Legends bar and grill. His service was awesome.
The only issue we had at check in was that the bathroom trash in one of the rooms hadn't been emptied, but I called the front desk and they had that taken care of within 5 minutes.
This stay was perfect for the 7 Adults and my 4 and 6 year old nephews. They had a great time in the pools and massive play areas.
The morning before checkout we had breakfast in Legends Cafe and the service from Britney was very good. She did an wonderful job of accommodating our group.
Due to how well this place is set up for family gatherings it is probably not an ideal setting for travel weary or business travelers as you can expect lots of kids running around making noise, and lots of large groups gathering in the atriums. However, if you are looking to hosting a gathering for a group of people with any kids you won't find a better location.
December 27, 2013
Rated 5.0 out of 5.0 by Gilloza Great stay for the time I was there
Great stay the breakfast staff was great thank you very much.
December 23, 2013
Rated 4.0 out of 5.0 by linc5625 Large Hotel
I used to live in this area until about 26 years ago and at that time the Holiday Inn was much smaller. I was not aware that the hotel had increased in size! I would have liked to use the hot tub, but the water had a "yellow" look which was not appealing. My experience was OK, but I will not stay there again as I prefer a smaller venue and a free continental breakfast. The waitress that served us in the morning for breakfast was outstanding!!
December 3, 2013
Rated 5.0 out of 5.0 Clean and courteous
Wasn't there a whole lot(work). But when I was there, I found it to be clean and quite with a courteous staff.
November 25, 2013
Rated 4.0 out of 5.0 by 2013WearyTraveler Very poor front desk service.
We have never had a bad experience with staff at a Holiday Inn before staying here.
After driving 12 hours through terrible weather, we arrived at the hotel around 10:30 pm. My father-in-law reserved the room for us on his credit card and intended to pay the full amount. When my husband went in to get the room the person at the front desk, Sean (or maybe Shawn), told him they would not charge my father-in-law's card because he was not present with us and demanded that we pay it.
We explained that we have stayed at many Holiday Inns before under his card and have never once had an issue (he insists on paying when we visit plus he likes to use his rewards account). He once again refused to run the card. After a few minutes of discussion, he finally said that there is way they can honor it, that we'd have to fax or email a form for my father-in-law to sign. By now it's nearly 11 pm and we are forced to call and wake a 70 year old man to check his email.
My husband called his father and explained the situation and things got started with the emailing back and forth. At 11:05 Shawn leaves saying his shift is over, even though we aren't finished with this form. He leaves and tells the other person behind the counter to take it over without explaining anything (I do not remember his name). This new person has no idea what is going on or how to do it so he keeps going in the back and asking someone there how to do it. That person refused to come out, instead shouting instructions to him and forcing him to go back and forth trying to figure things out.
Meanwhile, I and my children are still waiting in the car. They are overtired and crying by this time, begging to go in and sleep. I am also near tears, overwhelmed by exhaustion of the day. Finally at 11:30 my husband comes out with room keys.
I understand if this is a standing policy with Holiday Inn, but it needs to be clearly stated on the website and strictly enforced across the board. For years we have stayed at various HI under my father-in-law's card number that he booked online (we even have the same last name) and never once has any of them ever required a form or even questioned us. In addition, the behavior of Shawn was unprofessional, especially leaving in the middle of the transaction and making someone else do it that had no idea of the situation.
Other than this issue, as always, Holiday Inn provided us with a very comfortable bed, clean linens and a nice room. We were pleased in every other area of service.
November 19, 2013
Rated 4.0 out of 5.0 by LadyS72 Cleanliness
Before I checked in someone had moved the fridge. There was peanuts and other dirt there. It had not been vacuumed very well. I did not complain but notified the desk upon my checkout.
Otherwise my stay was great!
November 16, 2013
Rated 3.0 out of 5.0 by stilltired47 adequate accommodations, clean and comfortable
Unfortunately we were next to a room where the people decided to let their children scream and bang around the room until very late at night and with the TV on as well. They did turn the TV down later on, but it still disturbed us as we could hear it thru the thin walls.
October 23, 2013
Rated 4.0 out of 5.0 by Geocacher The toilet
The room was fine except for the toilet. The flapper in the toilet did not seal properly and allowed the water to slowly drain out, thus causing the toilet to start filling again every fifteen minutes or so when it reached a certain level. I mentioned it at the desk the next morning, but didn't really know is the young lady at the desk "knew" what I was talking about!
Other than that, we had a good time. Mike
October 23, 2013
Rated 3.0 out of 5.0 by Winnie88 Amazing Bed but Thin Walls
Our family stayed here recently since our daughter is attending college nearby, and we are from out of town. We felt the beds were very comfortable and the room was nice. However, we did not like the fact that we were kept awake due to the people in the next room talking. They were not even talking that loudly, but we could still hear what they were saying. Privacy is definitely an issue. Even though this hotel offers several pool choices, all but one was full, and one big hot tub did not work. Despite all this, we would recommend this hotel because of its location to shopping and the college, its beds, and its extra offerings (volleyball and basketball courts, ping pong tables, and other games).
October 21, 2013
Rated 4.0 out of 5.0 by Amanda45 Spacious suite, but improvements can be made to cleaning services
Toilet handle got stuck in the downward position, so the toilet would run for a long period of time. The cleaning service did not leave enough towels or toilet paper. The front desk staff was friendly and helpful, however.
October 17, 2013
Rated 3.0 out of 5.0 by Fletcher2 Good place overall
Your people were really nice.
But two things were at issue:
1. I was suprised that there was no breakfast.
2. The bed in our room (225) was shot. We both woke each morning needing to stretch out our backs.
October 16, 2013
Rated 3.0 out of 5.0 by Katieface52 Recent stay for our MNSWAP conf.
Firstly- St. Cloud H.I. is the best for any conference type of gathering - staff is on the ball making sure sound systems are appropriate, excellent food served - friendly servers/ clearers etc.
However my stay was a bit different - I meant to stop in and chat about my room but got wraped up in the conference and let it go. ANYWAY I was in Room 238 - have someone check it out!!! It does not cool off and is rather stuffy. As I wasn't in the room except to sleep - usually late in the PM I never notifed the desk. You really need to look at replacing the beds, rather soft and sagging - great for a back ache.
October 14, 2013
Rated 1.0 out of 5.0 by Kim1471 Very dissapointed
We had a filthy room which was a suite with a hot tub on 3rd level. Right outside our room were ugly tarps hung up for kids to play volleyball ect... The noise level was unreal and the walls were so paper thin that you could hear conversations clear as a bell. We had issues with staff as well. Our fist experience there was a cleaning cart and bags of linens blocking our way to our room and when the house keeper saw us struggling to get by with our bags she just ignored us and didn't bother to move her things. When we were leaving to check out two other hotel cleaning staff were in the elevator and commented on how they would leave if they stayed here if they could! When your own staff is putting the hotel down then you know they have major issues!! When we checked out the front desk Manager was kind enough to comp our weekend. I let them know that we would not be back again!!
October 10, 2013
Rated 1.0 out of 5.0 by jnevins2 terrible supervision
My friend and I were in town for the Granite Games for the weekend. Saturday after our competition we wanted to relax for the Sunday morning workouts and finals. We went to pool area to sit in hot tub. There were 30-35 pre teens unsupervised by parents and uncontrolled by staff. They were all over each pool and hot tubs. It states that they need to be 16 if unsupervised. Then at 3 am a tennis ball hit my door from pool area. There were still about 15 kidsout racing around. Terrible job by staff to control.
October 9, 2013
Rated 5.0 out of 5.0 by JohnShaun re-visiting an old friend
haven't been back to the St. Cloud Holiday Inn for a wile because 3 of my kids are grown. However, my youngest(she's 17) wanted to go there for her birthday an bring three of her friends. Went last week-end and everyone had a ball. The kids loved the pools, hot tubs and indoor courts and we parents just loved watching them have fun and relaxing in the pool and hot tub. Also, was nice to have a nice dinner right there and then relax with a cocktail at the comfortable bar. The rooms were perfect, clean, comfortable and accommodating for our group. For many years as our kids were young and growing it was a great fun destination for us but now my wife and I are thinking we don't need the kids to have fun and relax there so maybe we''ll sneak away for our anniversary!
October 3, 2013
Rated 4.0 out of 5.0 by Lotsa Great for Families
Loved all the kids entertainment!! Will definately come back with the kids again. Could use some improvement in the housekeeping department. The rooms carpet could use a deep cleaning/shampooing...there was THICK dust in the corners of the carpet and along the walls.
October 3, 2013
Rated 5.0 out of 5.0 by JoJo21 I would go back
We stayed in a suite and it was very spacious and neat. The staff that we saw was very friendly and helpful. Breakfast was delicious as well.
October 3, 2013
Rated 1.0 out of 5.0 by Pat5002 Bad experience
I was very disappointed with my stay at this location. I spent two night in the hotel. I left for the day only to return to my room in the evening to find the room had never been cleaned and no linens changed. I had even left a request hanging on the door. Very disappointing and unacceptable for a hotel like this.
October 2, 2013
Rated 2.0 out of 5.0 by Greenhottubyuck warn tub turned green
i understand that it is a family environment but the hot tub was disgusting... water was warm not hot, no jets, overcrowded and parents with babies (I witnessed washing out the swim diapers) turned the water green. not to mention the pre teens playing with balls and other pool toys in the hot tub. not worth complaining about at the time because I was not staying in that slime. clean it up and have a hot tub for adults only.
September 26, 2013
Rated 5.0 out of 5.0 by DaKentHa everything you could ask for was there.
My wife and I wee able to relax, even though it was a business trip.
Both of us would stay again, and recommend this hotel to others.
September 22, 2013
Rated 4.0 out of 5.0 by jazzsinger10 service and room temperature
Had a room reserved for only one day but changed my mind and arrived a day early. They were out of singles however, the front desk was superb! They got me a double room and did not charge me more. The next day of course, I moved to a single room, without a hitch. Great customer service!!! The only improvement this Holiday Inn could make: improve the air conditioners...the temp. could not be lowered-and it wasn't cool enough for me to sleep as comfortably as I wished. That is why I rated it "good", not "excellent"
September 12, 2013