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Rated 3.7 out of 5 by 192 reviewers.
Rated 5.0 out of 5.0 by Friendly staff and amazing hotel! The staff at the hotel went above and beyond expectations. When I was getting ready for a wedding I realized I had forgotten my hairspray, Bonnie (manager) came around to the front desk and offered to let me borrow hers. I would never have expected such hospitality and friendliness, it was amazing! There are numerous pools, including shallow pools perfect for the little ones. The hot tub was great after a long day traveling! The arcade games are great for the kids, along with the complimentary ping pong tables, basketball court and volleyball areas (ALL INDOORS!!!!). My cousin had his wedding reception at the hotel (the reason for my stay) and it was phenomenal! The space was perfect and they let us celebrate until the wee hours of the morning! August 21, 2014
Rated 5.0 out of 5.0 by Great Pools! If you enjoy swimming, soaking and hot tubbing...this is your hotel. Great kids pool too, though I didn't use it. August 19, 2014
Rated 2.0 out of 5.0 by complete let down. I was away from home on a business trip and of course I needed internet access. The signal was so poor in my room that no pages would load. I moved to the pool area and still could not get a good signal. I then relied on my phones hot spot capability as I worked with several colleagues in that pool area but they shut the lights off at 10:30 without even seeing if anyone was in the area. We had to clean our work up in the dark. The food was less than good. They will not cook your burger to order so I had a well done burger and then I tried the boneless buffalo wings and found them very overcooked and floating in buffalo sauce. This was my second time there, second time with issues and I will not return. August 18, 2014
Rated 3.0 out of 5.0 by Great location next to a lot of shopping for the wife and good meeting rooms for me. August 18, 2014
Rated 4.0 out of 5.0 by Attentive Front Desk Staff This hotel needs to be more aggressive in marketing its "pluses", especially to visitors who wish to stay there for business purposes. For example not enough is advertised about the proximity - walking distance - to excellent shops including restaurants and grocery stores. Also there are abundant, free parking spaces. The Front Desk staff are courteous and responsive to the needs of guests. Many of the Housekeeping staff do an excellent job but sometimes they seemed overwhelmed and as a result they made some mistakes and/or omissions when cleaning my room. Overall the staff of the hotel always seemed to have a cheerful disposition. August 16, 2014
Rated 4.0 out of 5.0 by Comfortable and clean room. The room met my expectations for a clean, comfortable hotel room. My issue was with the speed of the internet. I was attending a training that required fast high-speed internet and the service provided was slow. I had to resort to using my cell phone hot spot to be able to do the required home work that was expected of me. August 15, 2014
Rated 5.0 out of 5.0 by comfortable bed and nice facilities I was staying at the hotel for a wedding reception. About the only thing that I would have liked to change would have been the time I could check in. August 14, 2014
Rated 5.0 out of 5.0 by Friendly, caring staff My daughter and two young grandsons stayed in this Holiday Inn 2 years ago and when a family visit was in order this summer, we had such a good experience the last time, we returned. The staff was wonderful.....we needed batteries and a screwdriver to fix a child's toy and they not only provided us with the batteries so we wouldn't have to go back out after a busy day but they also sent maintenance up with a screwdriver to open the battery compartment and install the batteries! The rooms are showing more 'wear-n-tear' since our visit 2 years ago, especially the bathroom but the room was comfortable and the front desk provided us with requested items like extra pillows and clean sheets over our 4 night stay. We enjoyed room service while we were there and my only real suggestion might be that they add a few more 'kid friendly' items like hot dogs or something that can be delivered to the room. Also, the tv listings were a 'bit lacking' for the 2 and 7 year old we had with us. Perhaps a choice of a Disney channel for those late nights of getting them settled in for the night would have been nice. All-in-all, we had a wonderful, satisfying 4 day stay! August 14, 2014
Rated 5.0 out of 5.0 by Great hotel I highly recommend this hotel. It was clean, comfortable and we had a great night's sleep. August 13, 2014
Rated 4.0 out of 5.0 by comfortable beds excellent staff they did everything to make us feel like it was our home away from home! August 13, 2014
Rated 5.0 out of 5.0 by Good place to stay Exceeded expectations and an excellent staff. Pools were an added bonus as well as all of the amenities for kids. Bar service was excellent. August 12, 2014
Rated 5.0 out of 5.0 by Nice Stay We have stayed at this facility before and had a marvelous time. Rooms are clean. Pools are fabulous. This stay the internet wasn't working properly, intermittent connect however we have never had this problem before. Would definately stay here again. August 11, 2014
Rated 2.0 out of 5.0 by Old and in need of updates, smelly Don't let the exterior fool you, this hotel is in need of some new carpet, furniture, and fresh paint. Walls are pale yellow which just looks dirty, carpet feels sticky, furniture is old and has a film. Pillows are extra lumpy. Beds are fine unless you get a smoking room where the mattress smells like an ashtray. Smoking rooms smell like the windows have never been opened and have never seen even a hint of air freshener. All the furniture, blankets, pillows, curtains, etc smelled so bad it kept me awake most the night. The room smelled worse than any smoking restaurant, bar, or hotel I have ever been in. The staff informed me no non smoking rooms were available when I called to switch but what they meant was no queen bed rooms were available. Did not offer a different room type until I specifically asked the next day if there was ANYTHING available. Non-smoking room was also a let down but at least I wasn't sleeping with smoke smell in my face. OVERALL... GO SOMEWHERE ELSE! I would recommend a competitor, however, the guidelines of this review tell me not to... August 8, 2014
Rated 5.0 out of 5.0 by Comfortable Stay I had a long business week with extreme travel delays and this was just what I needed. I was block out all the lights to sleep in until 1pm to catch up on sleep as I had 2 hrs sleep in 2 days being struck in an airport and going straight to see my clients. I slept comfortably and sound. I felt very refreshed and was able to continue my work week without any impact at the customer level. This is a situation that coud ulmitalety go very bad when a hotel does not provide the OVERALL service and comfort. Thank you :) August 8, 2014
Rated 4.0 out of 5.0 by The Staff is Wonderful We were here for a hockey tournament; the staff at this hotel dealt with a couple of issues that rose with professional humor and put guest comfort first. August 7, 2014
Rated 5.0 out of 5.0 by Experience Where you are located was great,gave us easy access to restaurants,and to the lake,our room was very comfortable and we got the rest we needed,will be back year I hope! August 7, 2014
Rated 3.0 out of 5.0 by Comfy beds, great room service. We stayed in an Atrium Suite. The beds are wonderful and it was nice to have separate bedroom, kitchen and living area. However, the air conditioning unit is in the bedroom so the living area was quite warm. We also had some noise from the sports area in the atrium. Room service was efficient and staff were friendly. August 5, 2014
Rated 4.0 out of 5.0 by Will Be Back! Great stop for the family! Recommend a room off of the pools. Arcade, Basketball, Volleyball, and Pools, can't beat that fun for the kids! Pet friendly is very helpful too. Great value for your money. Have stayed here before and will stay again. August 4, 2014
Rated 1.0 out of 5.0 by Not a good experience We were there for a YOUTH baseball tournament adn had a block of rooms. After a long day of baseball we checked in around 4:00pm, when we got to our room it was a smoking room. Again we had a block of rooms for youth basbeball so I one was not aware there were still smoking rooms and I guess would assume we would be put in a non-smoking room being it was a youth tournament and two that smoking rooms would be a requested room. I called to the front desk and told them we needed to be changed as I have two kids with asthma, they were able to find a room but it would be an hour as they were not cleaned yet. I brought all of our stuff down to the front desk to store, waited an hour until our room was ready. We picked up our stuff and headed to our room. We got to the room and it was occupied, I called from my cell and they tried to put us in two additional rooms and they were both occupied. After another 45 minutes we finally got a room with non-working keys. Finally we did get working keys but was almost 3 hours that we got a room from time we checked in at 4:00pm. The hallways at 7:00pm were full up and down of bags with dirty laundry and trash. Some how my name ended up on every family on our teams rooms and bills. The staff was very friendly and sorry about all that had happened and the manager called the next day and was very accomodating but traveling with three children I would not pick this hotel again based on the problems and time we wasted. I ended up missing the team dinner as I spent most of my time trying to get a room. July 31, 2014
Rated 4.0 out of 5.0 by Hotel This hotel is at the peak of the bell curve. The staff was excellent, but overall the stay was very average. July 31, 2014
Rated 5.0 out of 5.0 by confortable and convient WE were in St. Cloud to visit relatives and friends. This hotel was convient to all concerned, as it was in the center of the city. July 30, 2014
Rated 4.0 out of 5.0 by Everything Perfect except bed I loved the reception from staff in the clean, well lit lobby. The hotel common areas and hallways were clean and tidy. The room was everything I expected from Holiday Inn. Except the bed was too saggy and the pillow too plushy. I understand that these are personal preferences, and not all preferences for bed types can be met. July 28, 2014
Rated 5.0 out of 5.0 by Excellent stay. Very well appointed Holiday Inn facility. Very comfortable rooms. The housekeeping staff works very hard and it shows by how clean the room and the entire hotel was. Front desk personnel are very professional, courteous and helpful. I truly recommend this hotel if traveling with your kids. It has two indoor swimming pools, a large indoor gym with volleyball court and many arcade games throughout. As an IHG rewards member, I was upgraded to a large suite. Living room, kitchen and bedroom. Very nice! As in most H. Inns, the pillows were exceptionally comfortable. The only cons are that the A/C unit, although worked well, was outdated and it was difficult to set to the perfect temperature. And the hotel, while very clean, is showing its age. Those things did not affect my stay, though. I highly recommend this hotel and I I'll most definitely be staying here again when in The St. Cloud area. July 25, 2014
Rated 5.0 out of 5.0 by Better then expected overall very good, a few minor hiccups for the most part got covered. July 24, 2014
Rated 5.0 out of 5.0 by Wow! As a current manager of a hotel, I have high expectations. I'm happy to say I left very pleased with my stay at this location. The desk staff was friendly, the room was clean, and the breakfast was wonderful. Thank you! July 15, 2014
Rated 4.0 out of 5.0 by Stay here quite often This is my 13th stay... 3rd time this year. Having food and drinks in the convenience of the same building allows me to relax and not have to worry driving from another place. If a problem arises... management will bend backwards to fix the problem. I had an issue on a couple of my stays and management appreciates the feedback. The room was adequate for what I needed.... a quiet place to relax and fall asleep. I will be back again. July 11, 2014
Rated 5.0 out of 5.0 by Nice room Comfortable bed nice helpful staff did not have much time to enjoy pool or hot tub but would stay again and longer to enjoy the pool July 11, 2014
Rated 3.0 out of 5.0 by CHARGED DOUBLE!! We held our room with our debit card, because it is on our IHG account. At the time of check it, my husband gave the front desk clerk our credit card to charge the room to. Somehow, both our debit card & our credit card were charged for the same night & fee. When I called to have them fix it, after 10 minutes of explaining their error and voicing my frustration, not only did the accounting clerk (Melinda) not even apologize for their error, but told me that it was going to take up to 10 business days for the credit to appear in our account that was incorrectly charged. THAT IS RIDICULOUS! Funny how the charge goes through instantaneously, but the credit takes up to 2 weeks. TOTAL INCONVENIENCE, and ZERO empathy from the hotel, or even the ability to accept responsibility in their error. Needless to say, NOT HAPPY!! July 9, 2014
Rated 4.0 out of 5.0 by Pretty nice The amount of amenities this hotel has to offer would be prefect for a family on vacation. Nice and friendly staff. July 7, 2014
Rated 5.0 out of 5.0 by Great place to stay Huge activity area for kids or adults including two volleyball courts and two basketball hoops, two or three pools with that many hot tubs. Nice relaxing area with tables and chairs around pool and by poolside rooms. Arcades, ping pong, pool, foosball etc. Fitness room. Rooms were comfortable. Food was average. July 4, 2014
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