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Rated 4.1 out of 5 by 119 reviewers.
Rated 5.0 out of 5.0 by Excellent stay I would like to thank the staff and management team of this hotel for making my stay as a memorable one. Even though the weather was very cold but the stay was very warm. Very clean room, smiling staff at the reception was always willing to help. Keep up the good work. February 9, 2014
Rated 5.0 out of 5.0 by Keep going back. Even though it is an older hotel, it is maintained well and kept clean. Comfortable bed, friendly staff, good grub and nice pub. What more do you need. February 3, 2014
Rated 5.0 out of 5.0 by Perfect stay The room was excellent nice and quiet and the food was great January 29, 2014
Rated 5.0 out of 5.0 by Safe Haven We were affected with the province wide power outages and blizzard and glad to find a warm place to stay with Holiday Inn St. John's. The few staff that were on hand, we're amazing and took care of everyone. Thank you January 10, 2014
Rated 2.0 out of 5.0 by Old Hotel This is an old and tired property, definitely in need of major updating and renovations. The rooms are small with very little closet space. The bathrooms are tiny, with the sink outside. The shower was actually pretty good. The in-room wired internet worked pretty good, the wireless was not so good (our room was the last one on a very long corridor, so likely out of range). The wind howls through the old windows and the little window HVAC units are noisy and have very little affect. There is a useless small balcony which is just a waste of space (old Holiday Inn design) and adds an exterior cold door. There is no indoor pool. You will get charged for out-going calls from your room phone. The hotel staff seem friendly enough, but seem to be hand-cuffed by what they have to work with. Seemed to have limited options for upgrades for IHG Rewards members. The restaurant (East Side Mario's) is fine if you want a large meal, but has limited offerings for anyone looking for a light dinner at a reasonable price. Didn't try them for breakfast or lunch. There are better hotels in better locations. This hotel is close to the airport and confederation building, but that's about it. We usually stay down-town, but chose this Holiday Inn to redeem some points. Not a good choice for us. I suggest that the owners tear down this old hulk and build a modern hotel. The property appears to be in a valuable location, but the building itself is out dated. December 27, 2013
Rated 5.0 out of 5.0 by excellent excellent. close to stores ,airport and hospital,always stay there when we visit or medical reasons and also work purposes December 21, 2013
Rated 5.0 out of 5.0 by Comfortable bed and friendly, helpful service A great visit! Room was lovely, bed comfy, staff friendly and helpful. Just right! December 19, 2013
Rated 3.0 out of 5.0 by Working on the Rock again Have been staying here a lot last couple of years. It is an average hotel. Not a bad choice for business. The perks of being a gold or platinum member in this hotel doesn't stack up to hotels in the same chain. December 2, 2013
Rated 5.0 out of 5.0 by Excellent Service All staff very friendly, helpful, and efficient. Clean room and comfortable bed. Quiet surroundings. November 14, 2013
Rated 1.0 out of 5.0 by Soon to be "End of an era 11" After 2 attempts over a period of time there has been no change to my concerns. On my last visit this place: -dirty remote control -3 hangers in my room -noisy heater unit -loud party going on over many spots in the hotel (you would think knowing there was an event going on the hotel would have put all those people on 1 floor on at least have them all in the same part of the hotel -had to ask for a bed sheet change after 4 days -after making a complaint several months ago and told I would receive a survey to fill out I have not received one since. I find this very ironic as I travel a lot and typically stay in HI's and receive surveys from the other hotels -as a platinum member I most always never get an upgrade and have to ask if I can be. Most of the time they are not able to upgrade me November 13, 2013
Rated 4.0 out of 5.0 by comfortable bed, clean rooms clean room, comfy bed, has an east side mario restaurant downstairs which does deliver room service. October 31, 2013
Rated 5.0 out of 5.0 by Great location and quality sleep had Always stay here when I come to St. John's on business October 14, 2013
Rated 2.0 out of 5.0 by Bed uncomfortable I have been staying at your hotel for years, but recently things don't seem to be as good as they were. October 6, 2013
Rated 2.0 out of 5.0 by Noisy, a but stuffy rooms. Not well situated No breakfast included and the local restaurant is ESM. Average, fast food. Tv channels take forever to change. Noisy rooms. I stayed there for the points but next time i will try amother place? Vending machines give it a motel feel. October 2, 2013
Rated 4.0 out of 5.0 by Trouble free and convenient stay My most recent 4 night stay was quite comfortable with ease of check in, good room location. Room service and housekeeping and maintenance staff were very helpful, efficient and professional. The room facilities are quite adequate. I enjoyed my stay very much. September 30, 2013
Rated 2.0 out of 5.0 by rm 238 this room is on the ground floor just out side were every one goes to smoke and shoot the breezes,if you like lots of second hand smoke stay there if you like to hear people talk stay there. the furniture in the room is well used and old. the food at the adjoining restaurant (East Side Marios) is over priced luke warm when you get it. I have stayed in other Holidays Inn express and in my mine a bigger bang for your buck,I will not be back. September 27, 2013
Rated 4.0 out of 5.0 by Holiday Inn St John's Newfoundland Nice accomodation & Food , only issue we had is that our vehicle was broken into whilst parked in the Hotel car Park September 24, 2013
Rated 2.0 out of 5.0 by unrenovated room, unpleasant experience Being a reward member, we always stay at Holiday Inn. Our experience thus far has been excellent....until we stayed at the St. John's Gov't Center. This hotel has obviously not undergone any renovations like many of your other hotels. The first sign of this, was the fact that our toilet and sink were in different rooms. I found this very odd and awkward. Using the washroom and then having to cross the hallway to wash your hands is strange to me. The other issue we had was, we asked for a cot to be in our room when we booked the reservation(months prior), when we arrived, there was no cot. We called down and they said it would be brought up. We left for a few hours to sight-see, when we returned, the "cot" was in our room. This "cot" was about the size of a double bed. The mattress was attached to a large wooden board. The cot was standing up straight in the room because it was much to big to lay flat....basically, there was absolutely no where to fit it in the room. The person who brought it in, left it standing straight up for that reason. We called down and said that we couldn't use it because it didn't fit, so they took it away. My son ended up sleeping on two chairs pushed together. The price for this nights stay was the most we have ever paid at a Holiday Inn and unfortunately, it was our worst experience. I still have a lot of confidence in Holiday Inn and will continue to stay there, I just hope our experience is better next time. August 30, 2013
Rated 5.0 out of 5.0 by Clean and Quiet A very busy place, so call ahead. The staff still have time for you and are very helpful. the heated pool is nice, but needs a little touch up; the view over Kelly's pond is very relaxing and the restaurant is busy and service was excellent and the you can't beat the food. All in all one of the best places I've stayed on business, across the country. August 25, 2013
Rated 2.0 out of 5.0 by drafty windows and air conditioner I was in a room on 3rd floor. It was a windy day in St. John's and all night the wind whistled through the air conditioner to the point that it kept waking me up through the night. August 19, 2013
Rated 5.0 out of 5.0 by Great Time Fantastic experience and typical of all Holiday Inn locations I have stayed at. Check-in was flawless and timely with staff helpful. Restaurant staff were very professional with food selction of wide range and delicious quality. I will definetly stay again. August 5, 2013
Rated 5.0 out of 5.0 by St Johns, NL Breakfast and Eveing meal at restaurant was superior to other restaurants experienced in St Johns. Staff very helpful and supportive of requests asked for information. In my view Holiday Inn is continually the benchmark all others aspire to and will continue to be primary accomadation for me internationally and locally. August 2, 2013
Rated 4.0 out of 5.0 by Comfortable & accomodating ! Attached restaurant was downfall. We stayed three nights at this hotel and it was comfortable and very accommodating considering it was fully booked. The only downfall to our stay was the attached restaurant...East Side Mario's. Poor service and high prices in the restaurant. Would have been nice even to have continental breakfast option in hotel as we were on motorcycles but braved the rain rather than go in to Mario's. Good thing because some waited over two hours for their breakfast. Again hotel was fine... but plan to eat offsite. July 26, 2013
Rated 4.0 out of 5.0 by overall good Not first time staying here and have to say was nice, even if short, visit. Would recommend this hotel without question. July 20, 2013
Rated 4.0 out of 5.0 by Good Experience It was a good experience, will do it again in 2 years. :) The ceiling in Salon Room F is too low, not good for pictures, etc. The pie that was picked for dessert was a disappointment. It was soggy and the filling was lumpy. June 27, 2013
Rated 3.0 out of 5.0 by My thoughts I believe your hotel is extremely overpriced for the age of the hotel and the luxury you have to offer. I have stayed in much nicer hotels for a lot lower price. I don't believe I would recommend your facility because of this. June 24, 2013
Rated 5.0 out of 5.0 by very nice accomodations Our stay was very good. The rooms were very clean and the staff were very accommodating. June 17, 2013
Rated 5.0 out of 5.0 by Business Traveler Overall, I would recommend this location. The check-in process was easy and fast. The staff was very friendly and helpful. The only things that I was not impressed with was the restaurant that is attached and the washrooms. The attached restaurant is EAST SIDE MARIO'S and the food is not really my style. We were there on business and did not rent a car so we were limited to the restaurant when we had to fend for our own meals. The meals that Holiday Prepared for our meeting purposes were great. The washrooms in the standard room are small. The sink and mirror on on one side of the room with a small closet behind it and the tub and toilet are on the other side of the room and it is a very tight space. Overall, the experience was good. I especially like that they have two types of pillow ( soft and hard) for you to choose from on each bed. June 16, 2013
Rated 1.0 out of 5.0 by Worst Holiday Inn i have stayed in As a platium member i exspect at least resonable service. I booked a specific room and was confirmed with a confirmation number. When i arrived they down graded my room to a micky mouse bed / conference room. I was told they were sold out and that the last room i had booked was booked over a week ago. ( i had booked several week in advance). They just plain and simple sold my confirmed room and down graded me. I contacted the front desk, that i was not satisfied with the room but told there were no other rooms available. Also they had rent the room across from me as a hospitallity room for a party. I left in the morning for the day and when i returned they had made my bed, provided a clean towel and left everything else. The coffee maker still on, no coffee replacement, Garbage bins not empty , dirty coffee cup on the desk. I have to go back for another week and will definatly not stay at this hotel. There is a new (other Brand ) 5 minutes away. June 5, 2013
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