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Rated 3.9 out of 5 by 252 reviewers.
Rated 2.0 out of 5.0 by Good positioning for a vist to Stratford Upon Avon.But!! First time for us to stay at this hotel.Foyer area new and inviting.Very stern young lady on reception,almost smiled.Rooms clean in all areas nice comfy bed.More later on that subject. Pool area small and overcrowded,sauna not working neither was the jacuzzi .The whole area requires a "smart up".It would be very hard to relax in the leisure facilities, as they are now. Dined in the hotel, overall a mark ,average. Frozen chips?.We know that the public expects more these days. Breakfast on the other hand was good with plenty of choice.100% better than dinner.The staff in the restaurant were helpful and carried out their duties with a smile.Which is always appreciated by customers/guests. Awoken several times by a baby.Not babies fault,perhaps hotel should have better sound insulation.If you state that you sell rooms to sleep in, one would expect serious consideration be given to that one fact.When I spoke to reception at 0800hrs the lady kept repeating "OK" over and over in a very disinterested fashion.I pointed out this was not "OK" and they had a responsibility to provide what they sell.She stated that my comments would be passed on to the duty manager.Nothing has been heard from this person since then. This hotel could do so much more, and better in all the departments I've pointed out and provide a good service with sleep attached!!. Perhaps a" tickling stick" for some of the reception staff would be a good place to start.It costs nothing to smile.This hotel is in a great location in Stratford upon Avon.That, at present, is its only saving grace. I'd love to go back in 12months and see if there are any improvements.If there were, then a review with a different tone can be written. Lets hope. February 28, 2014
Rated 4.0 out of 5.0 by Quick Break in Stratford I booked this as a last minute whim as we were meeting my Family for Lunch the next day In Stratford. This Hotel has changed over the years and has been freshened up to make it a modern Hotel only a short walk from the RSC and all the amenities in the Town. As I booked late it cost more than I wanted to pay and I would recommend booking further in advance to get a better rate. The food and the staff were excellent but the price of the wine was a tad high. The Barman was extremely helpful and nothing was too much. I am sorry that I did not get his name as he deserved a pat on the back for all his hard work. The Hotel was busy so ask for a High Number for the bedroom as the higher number bedrooms are closer to the lift. Breakfast was great and again the staff were very courteous and helpful. Would definitely stay again! February 26, 2014
Rated 5.0 out of 5.0 by Great all round Excellent customer service from arrival to check out. February 14, 2014
Rated 1.0 out of 5.0 by Poor Experiance We returned to this hotel for our wedding anniversary, after unpacking we decided to for a meal and for some drinks, we asked the staff what time the Bar opens to witch we where informed that it was not open that evening because there were other functions on, so we then went into Stratford and spent our money there, this is very poor as there where people stopping there that where not there for the corporate functions. Although I agree it was a windy evening the room we were allocated obviously had external cladding that was loose witch kept us awake most of the night, on our check out we explained this to the receptionist to witch the reply was ' Yes it was a bit windy', alsoi feel paying for parking as a guest is not acceptable as this should be part of the reservation. February 14, 2014
Rated 3.0 out of 5.0 by Poor Room Disapointed with the room. This was an adjoining room with locked door and the insulation was atrocious. You could hear almost every word spoken in the next room and when the ocupents were talking until almost three in the morning I was seriously thinking off calling the management to complain. The quality of the room fittings could also be improved particualy the bathroom. However the refurbishment of the lounge bar area is a vast improvment. February 13, 2014
Rated 4.0 out of 5.0 by disappointing for holiday inn whilst the refurbishment on ground floor was pleasing, the hotel room was looking tired. Bed wasn't particularly comfortable - pillows lumpy - and finger marks on bathroom door could have easily been removed with a cloth and soapy water. Stains on carpet February 12, 2014
Rated 3.0 out of 5.0 by AIR CONDITIONING FAILED WE VISITED FOR ONE NIGHT AND SADLY WOKEN IN MIDDLE OF NIGHT SWEATING HOT NOT REALISING AIR CON HAD FAILED SO DESPITE TURNING DOWN THERMOSTAT TO LOWEST POSITION IT WAS FOUND IN MORNING TO BE BLOWING OUT HOT AIR ALL NIGHT CAUSING MOUTH AND NOSE TO BE DRY. SMALL REFUND OFFERED. DID NOT REALLY COMPONSATE FOR OUR FIRST WEEKEND AWAY FOR A LONG TIME AS I AM CARER FOR PARENTS. WINDOW NEVER OPENED ENOUGH TO BE EFFECTIVE. THIS IS WHY ROOM COMFORT SCORED LOW ON THIS OCCASSION. OTHERWISE ITS A NICE HOTEL. BIT OVERPRICED I THOUGHT. BUT WOULD RECCOMEND AS ITS NEAR TOWN AND RIVER February 12, 2014
Rated 4.0 out of 5.0 by New Public Areas, Room quite dated The hotels Lobby, Bar and Restaurant are very stylish, but unfortunately not the bedrooms - they are quite dated, old furniture and old bathroom. Excellent Restaurant and very friendly staff. No Room-upgrade for IHG Platinum Members February 8, 2014
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