Rated 4.0 out of 5 by 316
Rated 1.0 out of 5.0 by wooksw88 Poor air-conditioning and poor working attitude
I checked in on 4th November, it was pleasant to know that I was upgraded to executive room 1005. When I go up to my room - it was miles away from the lift :-(.
I was back in my room after dinner about 8pm and noticed that the air-conditioner in the room does not provide heating. Call the front desk and immediately she apologized as if she knew the problem. She 'checked' and said that no other executive room available - the Hotel will provide "Heating Fan". I was not happy !
About 9pm the alarm went off ...it was extremely disturbing. I got upset and demanded to talk to the duty manager. She said it was a false alarm. I then complain about the air-conditioning problem. She said she will check if there are suites available. She found one 2081. My wife and I went to check it out. It is a very big and nice suite - just that has very odd configuration. The toilet and bath room is not within the room, it is more like outside in the hall. There are too many adjointing doors - my wife was not comfortable with the room. So we decided not to move.
Duty manager promised me that the air-conditioner shall be fixed the next day. Well it was fixed. When we got back to the room at 6pm. The air-conditioner was blasting - the room was hot like 30 degrees ! I turned it off to cool down the room. Afte 30 min I turned it on at 20 degrees and low - it was still providing very hot air and cause the room to be very hot. WE had no choice - but to off the air-conditioner and use the "heating fan"
Due to the in-consistent heating in the room for 2 nights. I caught a cold and turned to flu when I arrived at Windermere!
For the next 3 days I had to take FLU medication and my holiday was a disaster !
I am unhappy with the Hotel because
1. As it is winter already - there should be engineers on duty to fix the air-conditioner when I reported the problem at 8pm.
2. The 2nd day when the engineer fixed the air-conditioner - they should check the -thermostat ! make sure the temperature setting works !
How should a PLATINUM member be compensated for such a POOR experience at your hotel ?
1. Hand towel - only 1 during the first night, and it disappeared on the 2nd day. NO hand towel at all.
2. Water Glasses - 2 during the the first night, disappeared after house keeping clean up the room.
3. When request for house keeping to bring back the water glasses, she brought 2 wine glasses instead. :-(
This is the worst experience I have had with IHG. Not only the 2 nights were not comfortable, it ruined my holiday because of the FLU!
I wrote the above to the duty manager - unfortunately for the past few days there were no response.
November 9, 2013
Rated 5.0 out of 5.0 by Bazzerp ONCE AGAIN UP TO YOUR USUAL STANDARD
Always a pleasure to visit Stratford and to stay at the Holiday Inn.
As usual the stay was excellent thanks to ALL the staff who are so helpful and so cheerful.
Looking forward to our visit in December.
November 3, 2013
Rated 3.0 out of 5.0 by Grandpa70 Excellent service, poor admin
- Excellent situation, convenient to town and theatre.
- Comfortable, well-appointed public spaces.
- Rooms well furnished and comfortable.
- Restaurant service and food excellent.
- Reception said we had paid for breakfast, restaurant said we hadn't. Went and sorted this out, we thought, at reception, but the same thing happened the next day, and the next. Don't mind paying for breakfast, but don't like being messed around. Can't reception and restaurant communicate with each other? This left a sour taste and might have spoiled the stay.
- Wedding party on Saturday night made sleep pretty impossible throughout the hotel until the early hours. Is there a way of managing both?
November 2, 2013
Rated 4.0 out of 5.0 by Hazelmf Excellent breakfast and location
Brilliant for staying while visiting the theatre. Central and massive amounts of parking. Room a little tired but good quality bed and quiet. Breakfast superb.
November 2, 2013
Rated 5.0 out of 5.0 by FussyV All you need for a short break
We have stayed here quite a few times now and keep coming back, so that speaks for itself. This hotel is excellent value if you take advantage of special offers. It has the best central Stratford location with a lovely river frontage garden where you can relax to read the morning papers or take an evening drink. Rooms are spacious and well sound insulated given the proximity of nearby roads and have comfy beds, and there is plenty of parking.
The newly refurbished ground floor looks lovely and reflects the theatrical connection, although not too sure about the mask sculpture (wrong expressions) and the brightly coloured giant chairs outside. There is also some lovely new garden terrace furniture and lighting.
The staff, as ever, were pleasant, helpful and welcoming, and I am delighted to say that the restaurant breakfast coffee is now much improved, even though it comes from a machine!
October 30, 2013
Rated 4.0 out of 5.0 by LancashireLad Excellent, modern hotel in historic setting
Definitely a hotel we would visit again - from beginning to end a very enjoyable stay, and as IHG Rewards Club members we were very well treated.
October 30, 2013
Rated 5.0 out of 5.0 by Warrenda Could not fault anything.
The best Holiday Inn I have stayed in. Has just about everything and superb breakfast. Friendly staff.
October 29, 2013
Rated 2.0 out of 5.0 by Nanaof6 Don't be a fresh air lover!
Despite booking an executive room, we were amazed to discover that we couldn't open our windows but found out that neither could many of the other guests - they screw them shut! (if I wanted to jump, I wouldn't pay big bucks for a room, then leap out of the window!)
Also they want to charge you for Wi-Fi, when it's free in 'lesser' establishments.
Staffing levels are quite low, particularly in reception and they aren't very helpful when you've got to the front of the queue.
October 24, 2013
Rated 4.0 out of 5.0 by Montpellier Came up to expectations.
This is a convenient hotel which offers all that one needs for a comfortable weekend. All the staff I encountered were polite and helpful. The pool is a pleasant one. The location by the river is scenic. Parking is easy. What more can one say?
October 24, 2013
Rated 5.0 out of 5.0 by carbillvic14 Excellent stay
We only booked the night before our stay, hotel has had a revamp and we were so impressed with the new look. We were going to eat in town but weather stopped us going out, pleased it did special deal with glass of wine was fantastic. Food excellent. Will definitely be back. Only concern coffee by machine service not fast behind bar and breakfast.
October 23, 2013
Rated 5.0 out of 5.0 by SteveandZoe Great location, staff helpful and friendly
We stayed at Stratford as part of our honeymoon and found everything we needed at Holiday Inn. At the time of our stay the hotel was being renovated and therefore we had to go the long way round to access the leisure facilities etc., no big hardship though and the sweets in our room were a nice gesture. The only one thing that I would have raised as a negative was that the pool was also being renovated and there were missing and cracked tiles everywhere, however it was just unfortunate that we went at this time as I am sure that it will be perfect now.
The location of the hotel is first class and is right on the waterside for the River Avon. We took a short boat tour from the hotels own mooring which was excellent value for money. Just a few minutes stroll from the hotel is the centre of Stratford with some excellent restaurants as well as the Shakespeare attractions.
We had a slight problem with the electronic room key however the staff responded really well and couldn't have done any more. We had only just joined the IHG rewards programme and we were really impressed by the experience and this has given us a reason to choose IHG in the future, probably for life.
Overall a really enjoyable stay at the HI Stratford and we would highly recommend.
October 22, 2013
Rated 2.0 out of 5.0 by Grinner1000 Unimpressive Stay
Booked a room with a kingsize bed and got two single beds pushed together. Although I've bought a few beds in my time I'm no expert in beds but I don't ever recall going to a bed shop and seeing two single beds being peddled as a kingsize. The two outer ridges of the single beds were uncomfortable to lie on when in the central area of the two beds. In the end I used only one side of the bed to lie on which is disappointing as I could have booked a double room and not had this issue. Unfortunately for me I only realised the issue at the point of turning in for the evening so decided that the disruption of a move should one have been available was not worth the aggravation.
I was asked at check out if I had a pleasant stay, at which point I offered my view on the two single beds being used as a kingsize and was told that I was wrong and two singles make a king. Not in my book. It displeases me greatly to be asked questions like this and offer nothing other than a disingenuous "sorry" in return. I'd prefer not to be asked in the first place.
The ground floor public / bar areas appear very nice, well presented and modern, the room itself desperately needs updating, it didn't smell the freshest, maybe a bit damp coming from the aging low tech bathroom. My room was on the first floor and I did pick up most of the noise from an entrance/exit area below, but this was only occasional to be fair and pretty much stopped by 11pm. The in room heating unit offered no heat, only lots of noise and cold air despite being set to 30 degrees.
There was some recognition for my platinum status but less compared with other same branded hotels I've stayed in lately. Complimentary parking and a bonus points voucher was offered, no upgrade provided. In-room wi-fi wasn't great, the signal wasn't that strong, would have been disappointed to have paid for it.
I'll not rush to use this hotel again.
October 20, 2013
Rated 4.0 out of 5.0 by Brake Back to normal
Now that update is complete the level of service,food quality and staff friendliness has gone back to normal. That is to say to a high level.
October 18, 2013
Rated 5.0 out of 5.0 by Cheddy Great hotel
We loved this hotel. Modern, clean, helpful polite staff. Lovely food, great location, comfy beds. Will definatly stay here again. Only critisism is the lighting in the rooms a bit dim.
October 18, 2013
Rated 5.0 out of 5.0 by KatK A lovely home from home
Excellent stay as always. Thanks!
Lovely rooms. Great facilities. Fantastic location.
Large car park makes for an easy visit to Stratford Upon Avon.
Beautiful riverside bar.
October 16, 2013
Rated 4.0 out of 5.0 by AnfieldRap Fantastic service but a few annoyances
Staff always friendly and helpful, Good quality hotel, particularly after a refurbishment of parts of the building. Rooms could do with a refurbishment also, but are of a reasonable quality, fairly comfortable, and usually clean, but occasionally they could be cleaned more thoroughly or carefully to ensure no 'hairs' are left!
would be good if there were more and healthier vegetarian options on your menu.
WiFi is annoying as it cuts off at 8:00am on the dot every morning if the 12 hour package is selected, even if you purchase at 10:00pm the previous night! therefore you do not get the full 12 hours! Now that it's free for me it's not so much of an issue, but would be if I was still paying!
Another annoying issue is that the 'crown' package is given on the first night stay and not always / consistently on a 2nd nights stay - I do not mind but make a decision and be consistent
October 15, 2013
Rated 4.0 out of 5.0 by Zebadee Good quality,nicely presented Hotel in middle of town.
Easily accessible hotel in town. Good staff and nice rooms. Wi-Fi very problematic and very expensive and having to pay for a car park clearly excessive.
October 10, 2013
Rated 5.0 out of 5.0 by Misschatterbox Perfect weekend
8 of my extended family stayed here to celebrate a family birthday. The hotel is at a great location and we were able to walk into town and we did a river trip from the hotel jetty . We also used the hotel pool which the children loved and celebrated with dinner at the hotel in the evening and the food was delicious, they catered well for the vegetarians in the family. Family rooms spacious as were the standard rooms. We sat on the lovely riverside terrace for afternoon tea. We all said we would definitely return. Ages of party were 10 to 80.
October 9, 2013
Rated 4.0 out of 5.0 by pinkshoes mixed stay
Poor room to start with but change sorted quickly with helpful staff.
Breakfast good first morning but poorer choices and long queues second morning.
October 5, 2013
Rated 2.0 out of 5.0 Noisey nights
I suspect that most people use the Hotel for a night after visiting the theatre. It is a shame that a good nights sleep is spoiled by various extractor fans and other constant background noises.
September 29, 2013
Rated 4.0 out of 5.0 by jl21 well located
Well located hotel, immaculate reception and facilities, but rooms looking a little tired, with burns on wooden furniture. Alarmingly expensive restaurant with only average food and service, and poor choice, left me wondering if I've been overcharged. Reception staff efficient and courteous.
September 28, 2013
Rated 4.0 out of 5.0 by BevNL husbands birthday weekend
we stayed for two nights for my husbands birthday. The room was very comfortable and my daughter liked the fact that the sofa bed was in a seperate alcove (like a seperate room). The pool is nice and warm and the patio area is really nice to sit and have a drink by the river. Cannot comment on the food quality as the prices were too expensive for us to eat there but the carvery certainly looked very nice. Overall we had a very nice weekend in one of our favourite places and had a nice comfortable room to stay in.
September 27, 2013
Rated 3.0 out of 5.0 by Birdstrike Our experience....
Whilst the public areas downstairs ie reception,toilets, bar, waiting areas were 4* the bedroom we had was most definately not!!
There was no room safe as one would expect in a 4*, one light was not working, the tissue box in the bathroom remained empty until our last day, the lighting was poor for reading. Our room overlooked the restaurant roof and there was considerable noise from extractor units.Wi-fi was £5 per hour - free in most pubs / restaurants in Stratford, Parking was £5 per day. Having said all that the beds were comfortable but overall we would not use the hotel in future.
September 27, 2013
Rated 1.0 out of 5.0 by jacko10 Poor cleanliness
Sorry yu wouldn't want my review have sent in a complaint....apart from lovely man on reception
September 25, 2013
Rated 5.0 out of 5.0 by Glenchy Bank Holiday Weekend
Warm friendly reception. Arrived early able to leave car whilst went exploring. Nice comfortable room with facility to request extra items(pillows, toothbrush) if required. Breakfast excellent, wide variety of choice and vegetarian sausages on request.
All in all a great weekend.
September 24, 2013
Rated 4.0 out of 5.0 by Graeme29 Nice Hotel but.....
My wife and I spent three days at this hotel and had a lovely time.
The hotel has recently undergone a refurbishment and the ground floor is really smart and welcoming.
On arriving at the reception at 1.00pm we were told that our rooms would not be ready until 3.00pm and that the receptionist could not see our booking on the computer until then. This wasn't a problem as it gave us time to explore the surrounding area. The hotel is situated very close to the town centre, the riverside/canalside and a host of bars and restaurants so you dont have to travel far to sample the delights of the town.
The room was very comfortable and modern with everything you need except for one thing. Free internet access. I am amazed that this is not available in all rooms in this modern age. The majority of the other hotels around offer this as a free service. Cafes, bars and even buses have free WIFI access so why dont one of the biggest chains of hotels provide this. I feel that because of the high cost of drinks and meals and the lack of free WIFI then a number of guest will go to local establishments. We did, as did a number of the guests that we saw at the hotel. The hotel should take
There is also a nice touch in that the pillows have a band that tells you the firmness of the pillow and if you want to swap then they will provide you with a different type.
We only had breakfast at the hotel so cannot comment on the lunch and dinner. The staff and the food at breakfast were first class. The slection of food covered everything you need and the staff were so pleasant and attentive. Well done.
After the first sleepless night with firm pillows we did ask reception to replace them with softer pillows. They did make a note at reception but failed to make the change.
September 22, 2013
Rated 4.0 out of 5.0 by grub277 Good spot, friendly staff
Hotel is in an ideal position in Stratford, easy to get to to, central, by the river, the pub, the market etc. Parking is easy and free for us - I assume for all.
Hotel is spacious, not at all pokey, and reception a lovely area. Didn't try the food - we were elsewhere.
Lovely people very friendly
September 21, 2013
Rated 4.0 out of 5.0 by geeky2562 Lots of changes not all good
I stay in this hotel a lot on business and on the whole i am satisfied with it , as it is in the middle of Stratford upon Avon and walking distance (10 Mins ) to town as well as Shakespare theatre and the boat basin .I have never used the gym so cannot comment but pool is very small .The rooms have had a slight upgrade with a flat screen television ,but furniture has not been upgraded at all and looking very worn .They have spent a lot of money on reception (lot of white marble tiles) / bar area (looks like trendy london bar ) and a sort of library meeting area (which is a bit strange ) , the restaurant has also had a total make over .On one night as it was raining i decided to use the restaurant , what a let down .Firstly it was a buffet only with small area for starters /Sweets and two chefs on duty to carve the meat ,but the price was very steep £25.00 for one , which for a family would be extortionate .The staff although polite were hovering all the time and i felt that i couldnt be get out of restaurant quick enough, will not visit it again unless they start offering a proper menu , also for breakfast which is standard fare , some bright spark has put the coffee machines in the same walkway as the staff use for entry / exit from the kitchens its only time before a cup of coffee goes flying , a health and safety officer would have a problem .The bar prices also seemed to have been raised in line with decoration £4.30 for a pint of lager was very steep .So a lot of money spent but not much improvement in hotel above the ground floor ,pity as they could have done a lot with the money .
September 17, 2013
Rated 2.0 out of 5.0 by geffen Bad Public Relations
On arrival,found that major renovation taking place.Unable to use riverside terrace or leisure centre.Basic public relations in this hotel non-existant.I was NOT told in advance of these works..WHY NOT? Also,whose brilliant idea was it to carry out these works in the Summer when the terrace would be in full use.Why not do these works later in year? I despair of common sense sometimes.
September 16, 2013
Rated 5.0 out of 5.0 by Delvino What a fab place to stay! :-)
We stayed at this Holiday Inn on a Saturday night, when visiting family. First impressions were great. The reception area was stunning and the staff were so friendly and helpful.
We were travelling with our 1 year old daughter and we were straight away offered a travel cot for our stay. We didn't actually require one as we had taken our own, but it was nice to be asked.
We were also asked if we needed help with our luggage, etc - something that many hotels fail to do these days. A great touch!
We stayed in one of the Executive Suites, which certainly lived up to the name. The room was bright and airy and it had absolutely everything we needed and more! The toiletries were in abundance and the bath robes were clean and soft; things like this really made a difference.
We settled in and then went for a quick drink in the bar - what amazing views! As our little one wanted to explore a bit too much, we decided to eat up in the room, so we ordered room service. The burgers were fantastic and we couldn't fault a thing...the wine was great too! :-)
Overall - an absolutely fab stay. Great location, great staff, great place! Shame we didn't get time to have a dip in the pool!!!
We'll be back. :-)
September 15, 2013