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Rated 3.8 out of 5 by 254 reviewers.
Rated 4.0 out of 5.0 Good service and comfortable rooms I stayed only 1 night, but it was good enough for what I needed. I wish I had more time to check out the swimming pool that looked really nice. December 22, 2014
Rated 5.0 out of 5.0 by Very Nice and Comfortable stay This was my first time staying at this location. I typically stay at the Crowne Plaza. I must admit, this was very nice and will probably be my go to location from here on out. The lounge was very nice and the food was spectacular. December 22, 2014
Rated 2.0 out of 5.0 by Very Disappointed My three daughters and I have stayed here for the last 5-6 yrs while doing our Christmas shopping the first part of December. This will be our last year. The hotel is obviously under construction, which is very badly needed. We had no hot water the evening we were there, when reported to the desk he really seemed disinterested. The room was not clean, there was very "old" dirt behind the toilet. The hallway smelled horrible. The beds were comfortable and thankfully, clean. My concerns were made to the person at the desk when we left, she made no effort to even act concerned and was very rude to my daughter. I am disappointed that we will not be staying there again, I have enjoyed it in the past. December 19, 2014
Rated 5.0 out of 5.0 by Front desk staff above and beyond When I checked in and the staff saw how many points I have, they looked for an upgrade for me without me having to ask. I appreciated that. They treated me like a king. I travel every day of the week except weekends. I usually select some Holiday Inn brand. I was glad to have selected this particular hotel. When you're treated like I was when I arrived, you remember it. I will stay at this hotel again whenever I am in the area on a job again, which will happen. This is one of the better hotels I have stayed at. December 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Very good hotel! We have a wonderful night at this place. December 6, 2014
Rated 5.0 out of 5.0 by Staff is Excellent I had a few delays in my travel which didn't not allow me to check in early the next morning. The staff was great on helping me extend my stay. December 2, 2014
Rated 4.0 out of 5.0 by Decent Hotel close to everything We really did enjoy our stay at the Cleveland-Strongsville Holiday Inn...the only reason for not giving five stars is the pull-out bed not working...we did cal the staff to fix, and yes, they did not show up to fix and the children had to sleep on the floor...my only reason for not perusing the issue was because it was a holiday, and the hotel was quite booked, and we did not realize that the bed did not work until late....we couldn't stay up and wait to keep calling for maintenance staff...other then that little hiccup...all else was good. December 1, 2014
Rated 5.0 out of 5.0 by Excellent service Arrived at the hotel and the desk clerk gave me the best service I hadin a long time. I am a gold card member and she treated me like I was. I will be staying at this hotel again!!! November 27, 2014
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