Rated 3.6 out of 5 by 113
Rated 3.0 out of 5.0 by TOM987 No Sleep
Lobby, front desk, bar all nice and great service. However the room was not so good. There was a large wet spot on the carpet right in front of the desk that you could not see so of course I stepped in it late at night with socks on. Then there was a huge party going on in the room next door until about 1:00 AM so NO sleep.
August 26, 2013
Rated 5.0 out of 5.0 by Moses1999 Excellent customer care
From arrival to leaving I felt very comfortable.... Great Hotel
August 21, 2013
Rated 2.0 out of 5.0 by TRFlorida There's better...
Rooms were tired and old. The air conditioner smelled and there was dust and dirt in the unit. The carpets were stained and the bathroom sink was TINY. The elevator closest to our room was out of order our entire stay. The coke machine on our floor was out of order for our entire stay. For two days, when we got off the elevator to the first floor, we were hit by carpet drying fans blowing the stench of wet carpet in our faces. This place was so below average for a Holiday Inn I will probably not stay there again. No safe, no refrigerator. They did not even bother to replenish the soaps or lotions when they made the rooms. Though it is close to were my family lives, there are much nicer accommodations in Middleburg near Baldwin Wallace. The staff at the restaurant, though very friendly, never came back to even refill water glasses. There is NOTHING special about this place except for it's proximity to the mall. However, it did appear to be clean and acceptable for a one night stay.
August 18, 2013
Rated 4.0 out of 5.0 by Joni30 friendly and clean
We have stayed at this hotel with our grandchildren to enjoy the pool and to have fun. . The staff is always very friendly. The room are comfortable and clean. I would recommend this hotel.
August 16, 2013
Rated 5.0 out of 5.0 by amygee Great Place
Simply put....this place is a very nice place. A little expensive for an Ohio hotel. A great nights sleep, comfortable beds and an updated bathroom. We will continue to stay here when in the area!
August 15, 2013
Rated 2.0 out of 5.0 by 2bize2complain Room had a bad odor, was uncomfortable to be in.
This was the only room they had, and it smeeled bad. I was not happy.
August 13, 2013
Rated 5.0 out of 5.0 by DaveSS Great place
Enjoyed our weekend with the Chevelle group. Will be coming back next year..
August 12, 2013
Rated 5.0 out of 5.0 by Timothypjr It's all about the staff
—particularly, Marian. I usually arrive in the dead of night. Her sile and attitude make me happy to arrive. The rest of the folks at the front desk are similarly friendly and able.
Also, the restaurant makes the best egg-white omelet I had eaten.
August 12, 2013
Rated 4.0 out of 5.0 by 64Chevelle great staff
Hotel staff kind and accommodating during car show. Price of room overlooking car show is Priceless.
August 10, 2013
Rated 3.0 out of 5.0 by WildBill Good location
Good location, variety of restaurants nearby, close to interstate, has airport shuttle, average rooms, hallway carpets dirty...need cleaning or replaced.
Sadly, ZERO recognition for Priority Club members (I'm Platinum)!! :(
August 9, 2013
Rated 3.0 out of 5.0 by HS29 Unclean but nice staff
I chose the hotel for the same reason we stayed a couple years previous- proximity to soccer fields. However there was a definite decline in cleanliness. The shower curtain smelled like mildew, caulking was bad around shower, hallways and elevators needed vacuuming both nights we were there. The ice machine was out of order, which is acceptable, but it had food in it that had never been cleaned. Pretty gross.
When I requested a refrigerator for medical reasons, the staff immediately brought one with a smile. Staff was courteous.
August 3, 2013
Rated 5.0 out of 5.0 by chriten34 Greeat place
Great room, kind staff, clean, great location. ONLY downfall was i thought we got a free breakfast but we got a 15$ credit towards breakfast or 2 items from snack wall, which we used. Two bottles of water were not equal to 15$, however we would have ended up spending quite a bit more than $15 on breakfast had we eaten there. I felt a bit mislead as it said breakfast was included when i booked. However the hotel was great!
July 29, 2013
Rated 5.0 out of 5.0 by TheQuestion22 Worth Staying for the money
Had a 5 star experience from the moment I was greeted by the front desk attendant when I checked in. Had a great overall stay, quiet, clean room, staff seemed to care about guests. The bathrooms are on the small side and could be updated a bit but it wouldn't stop me from staying again.
July 19, 2013
Rated 1.0 out of 5.0 by JLeckrone Not so good of stay this time around
I always choose this particular hotel because of the close proximity to the Cleveland Clinic. But this particular stay was not so good.
I contracted a rash from the room I was staying in and had to go to the dr. to get a antibiotic and additional treatments. I had called the hotel several times and was promised a return call twice. I ended up calling back a 3rd time and finally got to speak with someone. Very disappointed in how this situation was handled. I was also told by the first person I spoke with on Saturday that I would not be charged for my stay. But I was charged for BOTH nights as well.
July 16, 2013
Rated 2.0 out of 5.0 by MIKEPFLA ROOM NOT CLEAN AND VERY NOISY
THE HOTEL WAS BUSY WITH A LOT OF FAMILIES IN TOWN FOR SOME KIND OF SPORTING EVENT.i WENT TO MY ROOM AND IT HAD BEEN USED BEFORE ME. THE BED AND PILLOWS HAD BEEN MOVED.i WENT IN THE RESTROOM AND THERE WAS A TOWEL ON THE SINK AREA AND THE SOAP HAD BEEN OPENED AND THERE WAS SOFT DRINK CAN AND SNACK WRAPPERS IN THE TRASH.I CALLED THE FRONT DESK AND TOLD THEM ABOUT THIS AND THEY SAID THEY WOULD HAVE HOUSE KEEPING BRING MORE SOAP. THEY SAID SOME TIMES THEY GIVE A ROOM TO SOMEONE AND THEY GO TO IT AND CHANGE THERE MIND AND GET A DIFFERENT ROOM.I WOULD THINK HOUSE KEEPING SHOULD RE-CHECK THE ROOMS IF THIS HAPPENS.PLUS KIDS RAN THE HALL TILL AFTER 2:00AM.
NOT A GOOD VISIT,MAYBE NEXT TIME WILL BE BETTER.
July 12, 2013
Rated 2.0 out of 5.0 by Vizsla08 Disappointed
Needs complete makeover. Carpets old, bathrooms have no vanity room. Dark and old.
July 7, 2013
Rated 5.0 out of 5.0 by SKMF The Girls at the desk were very helpful. found us a texi and helped when needed. Thanks to all of you.
The Girls at the desk were very helpful. found us a texi and helped when needed. Thanks
July 5, 2013
Rated 5.0 out of 5.0 by rjr1234 No Suprise
"The best surprise, is no surprise at all!" This tag line was used many years ago in Holiday Inn commercials. And it still applies today.
From the front desk staff to the lounge, for a bite to eat at 11:00PM, all were as I have come to expect, but never get the complete package until I "come home to Holiday Inn".
The Inn Keeper at the location has an exceptional staff. He/She should be proud of them.
July 5, 2013
Rated 4.0 out of 5.0 by Ralph48 poor monitoring of pool area
Overall the room, facilities, staff and friendliness were very good. However the pool area at our stay had a large group of children playing and throwing balls and other toys around the area. A ball from the pool hit my wife in the head. We were sitting the farthest you could sit from the pool. Please at least send a person periodically to the pool to control large groups of children!
July 4, 2013
Rated 1.0 out of 5.0 by tootserone Air Conditioning
We stayed at this hotel for two nights and where not very happy!!! Although the staff where very nice the hotels air conditioning system needs to be overhauled. We where on the sixth floor and the air is on sensors, when we arrived the room was so hot we had to wait most of the night for the room to cool down. When you leave the room the air goes off so every time you come back the room is hot again. Even the halls are hot as they do not have air either. I would not stay or recommend this hotel to anyone. Also in speaking to priorty club they do nothing to take care of this problem!!!!!!!!!!!
July 3, 2013
Rated 1.0 out of 5.0 by devikasingh99 Unclean and in disrepair
This place is outdated, dilapidated and mostly in disrepair. The room and the bathroom smelled like antiseptic poured over stale urine. The coating on the tub was peeling off in several spots and parts of the ceiling were chipped and falling onto the floor. The door to the bathroom was swollen and would not close properly.
I basically felt like I wanted to keep my shoes on the whole time that I stayed there and not touch anything.
July 2, 2013
Rated 5.0 out of 5.0 by Benita A nice time
At check in we were upgraded to the Presidential Suite. A really nice thing to do as we had had along drive and were very tired. Ate at the bar off the lobby and the service and food was just what we needed. Thank you
July 2, 2013
Rated 1.0 out of 5.0 by devikasingh99 Unclean and in disrepair
The bathroom hotel smelled of stale urine and antiseptic. There was a tiny curly hair (you can guess what that was!) on the tub. The bathroom door was swollen and would not shut properly and the paint/finish through the bathtub and walls were peeling off.
NOT worth the money.
This place meets the standards of hotels that charge $39-$59/night.
The place needs a LOT of updating and cleaning up.
I have stayed in a lot of hotels, including several Holiday Inns and this place was awful.
July 2, 2013
Rated 3.0 out of 5.0 by Spook5 OK for a one night stay
The staff is what made this stay a good one. The facility needs some upgrading. A/C is slow in cooling and a bit on the noisy side. The rooms could use a fridge. The area is convenient for a good choice of restaurants. The rooms are clean and quiet and it's convenient to the toll road.
June 29, 2013
Rated 2.0 out of 5.0 by krissy46 Unclean and unfriendly
Room had left over frito chips on floor from previous guest.
Restaurant was extremely high priced and slower than any other restaurant we have visited. Totally uncalled for.
This was a large convention and we feel the hotel was totally under-staffed for such a large event.
June 25, 2013
Rated 3.0 out of 5.0 by Wisconsultant A solid value
Had the opportunity to stay at the hotel twice this year, and would recommend it as it is reasonable, and in close proximity to the Airport. I would gladly stay at the property for a business trip, but would not bring my wife here for a pleasure stay.
While the hotel appears to have been updated in recent years,, attention to the small details such as cleanliness of the elevators, absence of fresh fixtures in the bathrooms, darkened public areas, desk chairs in the rooms that appear to be on their last leg give me the impression the hotel is close to the end of it's useful life, and is due for a substantial make over, if not tear-down to build something fresh..
The hotel is very large, and appears to be a left-over from the 1970"s..
The desk staff was fabulous and very efficient.
June 24, 2013
Rated 5.0 out of 5.0 by JC3172 Comfortable Stay
From the moment of check-in, I received courteous, friendly and helpful service by all of the employees at the Holiday Inn. It was very easy to relax after a long day at work. The food at Vinny's was delicious and the atmosphere friendly. I will recommend to all of my co-workers to choose the Holiday Inn for their next visit. Great job!
June 19, 2013
Rated 5.0 out of 5.0 by Sissy26 Great service
Had a wonderful stay! Staff was so friendly and accommodating. Had an issue with the air conditioner and it was taken care of immediately.
June 17, 2013
Rated 1.0 out of 5.0 by Phil88 Phone System
The phone system at this hotel was experiencing a glitch of some kind. Starting at 12:30 am until 6:30 am the phone system auto dialed my room 6 times waking me up. I got practically no sleep at all. I had to cancel my morning appointment and drive 6 hrs. home on no sleep.
June 14, 2013
Rated 5.0 out of 5.0 by edenstanger Very Nice for the money
This place was excellent, indoor pool was a huge plus has was all the nearby restaurants.
June 12, 2013