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Rated 3.7 out of 5 by 186 reviewers.
Rated 5.0 out of 5.0 by No Suprise "The best surprise, is no surprise at all!" This tag line was used many years ago in Holiday Inn commercials. And it still applies today. From the front desk staff to the lounge, for a bite to eat at 11:00PM, all were as I have come to expect, but never get the complete package until I "come home to Holiday Inn". The Inn Keeper at the location has an exceptional staff. He/She should be proud of them. July 5, 2013
Rated 4.0 out of 5.0 by poor monitoring of pool area Overall the room, facilities, staff and friendliness were very good. However the pool area at our stay had a large group of children playing and throwing balls and other toys around the area. A ball from the pool hit my wife in the head. We were sitting the farthest you could sit from the pool. Please at least send a person periodically to the pool to control large groups of children! July 4, 2013
Rated 1.0 out of 5.0 by Air Conditioning We stayed at this hotel for two nights and where not very happy!!! Although the staff where very nice the hotels air conditioning system needs to be overhauled. We where on the sixth floor and the air is on sensors, when we arrived the room was so hot we had to wait most of the night for the room to cool down. When you leave the room the air goes off so every time you come back the room is hot again. Even the halls are hot as they do not have air either. I would not stay or recommend this hotel to anyone. Also in speaking to priorty club they do nothing to take care of this problem!!!!!!!!!!! July 3, 2013
Rated 1.0 out of 5.0 by Unclean and in disrepair This place is outdated, dilapidated and mostly in disrepair. The room and the bathroom smelled like antiseptic poured over stale urine. The coating on the tub was peeling off in several spots and parts of the ceiling were chipped and falling onto the floor. The door to the bathroom was swollen and would not close properly. I basically felt like I wanted to keep my shoes on the whole time that I stayed there and not touch anything. July 2, 2013
Rated 5.0 out of 5.0 by A nice time At check in we were upgraded to the Presidential Suite. A really nice thing to do as we had had along drive and were very tired. Ate at the bar off the lobby and the service and food was just what we needed. Thank you July 2, 2013
Rated 1.0 out of 5.0 by Unclean and in disrepair The bathroom hotel smelled of stale urine and antiseptic. There was a tiny curly hair (you can guess what that was!) on the tub. The bathroom door was swollen and would not shut properly and the paint/finish through the bathtub and walls were peeling off. NOT worth the money. This place meets the standards of hotels that charge $39-$59/night. The place needs a LOT of updating and cleaning up. I have stayed in a lot of hotels, including several Holiday Inns and this place was awful. July 2, 2013
Rated 3.0 out of 5.0 by OK for a one night stay The staff is what made this stay a good one. The facility needs some upgrading. A/C is slow in cooling and a bit on the noisy side. The rooms could use a fridge. The area is convenient for a good choice of restaurants. The rooms are clean and quiet and it's convenient to the toll road. June 29, 2013
Rated 2.0 out of 5.0 by Unclean and unfriendly Room had left over frito chips on floor from previous guest. Restaurant was extremely high priced and slower than any other restaurant we have visited. Totally uncalled for. This was a large convention and we feel the hotel was totally under-staffed for such a large event. June 25, 2013
Rated 3.0 out of 5.0 by A solid value Had the opportunity to stay at the hotel twice this year, and would recommend it as it is reasonable, and in close proximity to the Airport. I would gladly stay at the property for a business trip, but would not bring my wife here for a pleasure stay. While the hotel appears to have been updated in recent years,, attention to the small details such as cleanliness of the elevators, absence of fresh fixtures in the bathrooms, darkened public areas, desk chairs in the rooms that appear to be on their last leg give me the impression the hotel is close to the end of it's useful life, and is due for a substantial make over, if not tear-down to build something fresh.. The hotel is very large, and appears to be a left-over from the 1970"s.. The desk staff was fabulous and very efficient. June 24, 2013
Rated 5.0 out of 5.0 by Comfortable Stay From the moment of check-in, I received courteous, friendly and helpful service by all of the employees at the Holiday Inn. It was very easy to relax after a long day at work. The food at Vinny's was delicious and the atmosphere friendly. I will recommend to all of my co-workers to choose the Holiday Inn for their next visit. Great job! June 19, 2013
Rated 5.0 out of 5.0 by Great service Had a wonderful stay! Staff was so friendly and accommodating. Had an issue with the air conditioner and it was taken care of immediately. June 17, 2013
Rated 1.0 out of 5.0 by Phone System The phone system at this hotel was experiencing a glitch of some kind. Starting at 12:30 am until 6:30 am the phone system auto dialed my room 6 times waking me up. I got practically no sleep at all. I had to cancel my morning appointment and drive 6 hrs. home on no sleep. June 14, 2013
Rated 5.0 out of 5.0 by Very Nice for the money This place was excellent, indoor pool was a huge plus has was all the nearby restaurants. June 12, 2013
Rated 4.0 out of 5.0 by Review The middle elevator didn't work and 1 treadmill was out of order. The Staff in excellent, perhaps the best I've ever seen in a hotel. June 11, 2013
Rated 5.0 out of 5.0 by Experience What I experienced was that the staff was very friendly, very helpful, and the rooms were very relaxing and clean. June 2, 2013
Rated 5.0 out of 5.0 by Nice Room......good aviance I was only there one night...enjoyed my stay....was there two years ago for the same meeting. Like the closeness to the airport and the shuttle service as well. May 25, 2013
Rated 2.0 out of 5.0 by Exterior poor / Interior great I stayed here on business and would say here again. I always check out the pool and hot tub. I noticed the hot tub had been filled in with mulch with a few stones placed on top This is a classic running joke with me and my wife. Days Inns do this, not Holiday Inns! I used the stairs in stairwell C instead of waiting and taking the elevator. The door knob had been removed on the first floor door. I had to go outside to get inside. Parking lot needs to be sealed and striped. Propane area fence is falling down. Back parking lot is completly dark at night. A light pole is missing near the back parking lot. My first night here looked like a TA Truck Stop. The sad thing is they spent a lot of money to update the inside, but did nothing to the exterior. However, I would stay here again. Price was great and a great location. May 23, 2013
Rated 3.0 out of 5.0 Poor reservation accuracy When I called the day of my reservation to see if I could add breakfast to our room, they had no reservation under my name. I gave them my confirmation number and they said that was under a different name. I spent over a half hour on the phone speaking to several different people to get this straightened out. There was a priority rewards number on my reservation, which I am not a member. I thought we had it fixed, but when I checked in, my confirmation number was still under a different name. The girl was less than friendly and seemed irritated with me for this mistake, which was clearly not my fault! I found our room to be comfortable and appreciated the complimentary breakfast, but don't think I'll stay here again. May 11, 2013
Rated 3.0 out of 5.0 by room The room was clean, but, not in great shape. Curtains were spotted and dirty. Bathroom was clean, but, not in very good condition. It needed updated. May 11, 2013
Rated 1.0 out of 5.0 by nice location it was perfect for my reason for being in Cleveland. April 29, 2013
Rated 5.0 out of 5.0 by First Time in Cleveland Nice room, Good People - Great Food! Good Location - Easy to Find April 22, 2013
Rated 5.0 out of 5.0 by Comfortable bed. Quiet room. Great shuttle service to/from airport. Fantastic breakfast. April 14, 2013
Rated 5.0 out of 5.0 by Always Exceeds Expectations! I stay at this hotel two weekends per year for an in-hotel convention, and the rooms are always clean, the front desk is always courteous, and the staff is always quick to clean up the mess we make at the convention. Couldn't be held any nicer place! I would recommend this hotel to anyone! April 13, 2013
Rated 3.0 out of 5.0 by Room and Gym I could not get the heater/air to a comfortable level or even in fact to go on. Also the gym equipment is extremely dated and in major need of repairs/upgrades. The staff is friendly and provides good service. April 12, 2013
Rated 1.0 out of 5.0 by Horrified by Horror Convention There was a horror movie convention held at the hotel the night we stayed. The attendees were drunk at all times of the day. There were pornographics flyers posted in the lobby. The hotel smelled of beer. The hotel restuarant's food was mediocre at best. My friend did not finish his meal. The staff was nice, the room was clean, and the AC worked. April 12, 2013
Rated 2.0 out of 5.0 by Good location, nice rooms/ lobby - management dropped the ball Booked a block of rooms for my daughter's wedding. For 6+ months the communication with the staff was helpful and timely in responding to our inquires. The Monday before the wedding I received notice in an email that the hotel had booked a Horror Film Festival at the hotel (a yearly event that had been taking place there for several years). Over 90% of the hotel was booked for the festival - the only other guests would be our family and friends and flight attendants from the airport. We booked almost 50 rooms/nights for the weekend and they offered a few of our guests a free night for their oversite. The hotel lobby, parking lot, halls and bar were packed each night with costumed festival attendees and while some may have considered it entertaining, it certainly was not the atmosphere we wanted for friends and family coming in for a formal event. We could not change hotels given the short notice and I was not in a position just 4 days before the weekend to address this issue as I would have liked - we just had to roll with the situation. I feel the hotel management should have done much more to compensate all of our guests. We host a number of events and most family and friends traditionally stay at this hotel - I can't say that will be the case in the future. April 12, 2013
Rated 1.0 out of 5.0 by DO NOT STAY at this hotel! As a consultant, I travel a lot and stay a many hotels. Usually I have very good experiences with Holiday Inn. I decided to take my family away on vacation for this one. The staff at check-in was wonderful. After that it all went downhill. We checked in on Friday and stayed for the weekend. There was trash (leftover to go boxes) by the elevator that was there for the whole weekend (I kid you not!). We saw them on Friday when we checked in and they were there all day Saturday before being picked up on Sunday. The worst part of the hotel was the hotel service. Saturday 8:20AM we were woken up by the housekeeper loudly knocking on our door. She asked us if we wanted housekeeping on that day. No "Good morning" , "Sorry to disturb you"... just "Do you want housekeeping today?" YES 8:20AM on Saturday! Then the next morning at 10:50am there was another loud knock on our door. Also housekeeping but this time it was a guy in jeans in sweatshirt. Kind of like a casual maintenance guy. He wanted to know if we would be checking out on time today. We were almost done with packing up and could not wait to get out of there! Definitely the worst Holiday Inn and one of the worst hotels I have ever stayed at! Summary - give yourself a break... don't stay at this hotel. Housekeeping really ruins the vacation! April 2, 2013
Rated 1.0 out of 5.0 by HI Strongsville, OH This was just about the most unenjoyable HI stay I have had - and I stay at HI alot. I spent two nights there. The first day I checked in and when I asked about the restaurant and bar, I was told the food is great. When I came down to eat - the restaurant had a sign that said "closed" so I went into the bar. I do not mind eating at the bar, but before ordering food on the company my habit is to buy myself a cocktail. So I ordered up a Grey Goose Martini. The bartender said "Sure hon" and proceeded to make me a nice one - for $17.00! I almost fell off my stool. I am from NJ and travel a lot. I am used to paying a little more for call drinks. But $17.00 in Cleveland - that was highway robbery. I felt a little used so when the bartender came back to ask about food I just told her that I spent all my money and would have to go rob a bank if I wanted to stay there. I went out and had a fine dinner at a local restaurant. If you think that didn't go over well then you should have seen me the next day. After dining out again, I returned around 9:00 PM. For the next 6 hours, from 9:00 PM until 3:00 AM the next morning when I could finally get to sleep I had to listen to the sound of young children running up and down the hallway. It wasn't constant and it wasn't extrordinarily loud but it went on for a full 6 hours, on and off. I called the desk around 10:00 PM when I was done watching TV. After constantly hearing thumping and giggling, I called the desk again. It was around 2:30 AM and I used a little more colorful language to exprress my distress. Both times I was told that "I will send somebody up." Maybe they did. The next morning, judging from the activity in the lobby it appeared that some sort of young sporting team stayed at the hotel - obviously with incompetient adult supervision. Not a good stay at all. In some places #like Perrysville - French Corner# Priority Platinum gets a floor without children. I never really cared before but I will from now on. March 26, 2013
Rated 4.0 out of 5.0 by Decoy Show Weekend Friendly staff, room was clean, nicely remodeled. Nice touch that they give each room members two free snacks for the weekend. March 15, 2013
Rated 3.0 out of 5.0 by Not a clean feeling Bathroom very small. Clean towels hanging in shower bad idea. Overspray from previous guest likely contacted those towels (ugh!). March 5, 2013
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