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Rated 3.7 out of 5 by 334 reviewers.
Rated 1.0 out of 5.0 by Many issues with no promised compensation Stayed at this site July 23. Construction going on, but not a problem. I understood that the sewage smell did not come from the hotel, but the smell did seep in. The elevators worked part time, had to use the stairs from the 4th floor a number of times, dim lighting in the bathroom, no clock radio, pool was dirty/closed, plastic was over the windows. These were the issues. I expressed that I was unsatisfied with the property and our stay and the price paid for the night. I did not ask for a refund, but I did ask for 10,000 points added to my rewards account. The desk attendant (manager?) agreed, but to this day (July 31) none have been posted. July 31, 2015
Rated 3.0 out of 5.0 by High Priced hotel For the nightly room charge this is not a value. The rooms have been remodeled but they apparently skimped in some areas. The toilet seat is very cheap plastic. It is almost impossible to shave in the bathroom because of only dim lit lighting around the mirror, that is the only light in the bathroom. The air conditioner appears to be over ten years old and is noisy. The curtains in the room barely cover the windows. The staff is friendly and courteous but the room rates are too high for the accommodations. Realizing that the hotel is being renovated, it is still discomforting seeing construction workers gathering in the evening drinking out in the parking lot. July 29, 2015
Rated 3.0 out of 5.0 by comjforable bed front desk staff friendly Room smelled very bad and nothing was done to make it better July 28, 2015
Rated 5.0 out of 5.0 by Soccer Mom We stayed for three nights with a HS soccer team, and experienced exceptional customer service by front desk and housekeeping staff. Great buffet breakfast in the morning. Rooms were updated and clean. Staff did an exceptional job despite one area of hotel being under renovation (this did not impact our stay negatively in any way). July 24, 2015
Rated 4.0 out of 5.0 by Nice location and good staff Good hotel, nice staff, just wish it were a Holiday Inn Express because I enjoy the breakfast. July 22, 2015
Rated 1.0 out of 5.0 by Strongsville Holiday Inn Stay It was a terrible expereince, dirty rooms, below average food, etc. I would not recommend staying there July 21, 2015
Rated 3.0 out of 5.0 by Poor Experince Poor AC service Human hair found in Bed Hotel under complete construction July 21, 2015
Rated 5.0 out of 5.0 by Great Hotel & Staff We really enjoyed our stay, yeah the renovations are a pain but the results are worth it, the staff, from the front desk to House Keeping were truly great, we will always stay with you when in the area July 20, 2015
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