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Rated 4.3 out of 5 by 190 reviewers.
Rated 5.0 out of 5.0 by One of the best HIs in the country We have stayed here many times since discovering it 18 months ago. They aim to please and do just that. IHG Rewards status always recognised. The welcome free wifi has some issues, it keeps disconnecting. I wish they would open the Sky bar at the top to the public again, at least in the summer! September 4, 2013
Rated 3.0 out of 5.0 by Service excellent but let down by poor lighting & breakfast Bedroom lighting needs to be upgraded if you want to read / work. Breakfast poor due to cooked items kept warm over steam bath - bacon grey & unappetising in appearance; Of 3 items taken 2 were tasteless! Toaster ineffective. Would have like some juices "not from concentrate" . Couldn't fault the staff / attitudes September 4, 2013
Rated 5.0 out of 5.0 by Just after surgery Hello, I was in need of a place to accommodate a disabled person and their carers. The booking was made very smoothly the check in helped with all our bags . The restaurant was in a great location , very pretty. The best of all the staff interaction was great. They where very courteous and attentive of our needs and very lively. The only thing that would be made better is the room cleaning service. But will certainly be back for more, a very unexpectedly smooth and luxurious trip in the outskirts of London . August 22, 2013
Rated 5.0 out of 5.0 by Great place to stay Only one night booked, as wedding on the Saturday..great value, friendly staff and a brilliant hotel ..especially for the price..would stay again..if niece divorces (!) hope not..and gets married again and has reception in a marquee in the Kingston College grounds..hotel very convenient for this venue! August 8, 2013
Rated 4.0 out of 5.0 by Great hotel, comfortable bed with excellent service Although it is a bit of a walk away from the centre of Surbiton and the railway station, the hotel itself is exceptional comfortable with good service offered by the staff. It is hard to find a good hotel in London at a good price. This is definitely a good find, and I will be booking it again on my next visit. August 6, 2013
Rated 4.0 out of 5.0 by Service Only stopped for one night. Nice Hotel,helpful and friendly staff, great breakfast. Unfortunately the TV in the room stopped working, room service did their best but were unable to fix it. July 26, 2013
Rated 3.0 out of 5.0 by Not good Nice looking building, shame about the staff and service. We took my parents in law for a weekend so that they could go to the flower show....we ask for a fruit bowl to be in the room on the day of arrival for them and us but that didn't happen and when it did we had to send it bar as it was very poor Breakfast we a mess each morning July 21, 2013
Rated 3.0 out of 5.0 by Staff Good, Rooms poorly designed Stayed whilst visiting Hampton Court Flower Show, for two nights. The room allocated, 323, is probably the pokiest hotel room I have stayed in. There was virtually no natural light and, coupled with the dark wood in the room, made it very dismal, in spite of the blazing sunshine. The bathroom had spotlights in it, which gave no light at all. It made wet-shaving a real shot in the dark. The shower had a seat for a disabled person - I don't know if that is standard. There is no written information in the room. Any information has to be accessed via the tv, which I'm not keen on. The staff were very efficient and pleasant. The breakfast was very good, included in the room rate. The food was replenished very quickly and service was good. The above has been posted on Trip Advisor. The room was allocated in spite of my membership of the Rewards Club. Typically, when I booked a room for my daughter at another London hotel, for Wimbledon, she received a room upgrade, not a cupboard. July 20, 2013
Rated 3.0 out of 5.0 by Holiday Inn Kingston and Hampton Court Flower Show Location was one a the reason we booked this hotel and also because of the Sky Bar (4th Floor) as we were going to watch the Fireworks at Hampton Court on the Premiere Night from there, to be told that the Bar now only opens for special events (nothing mentioned on the Website) - this could have been sold as a Special Event - Very Disappointed by this. I would have also thought that the hotel would have had lots of details with regard to parking for Hampton Court - this information was sketchy at best. I recommend parking at Kingston Grammar School (Ditton) for any future Hampton Court Flower Show visitors - £6.00 to park and catch a ferry directly to the Riverside Gates from The Albany Pub Bedroom was small - no space for 2 cases and a single wardrobe in which a long dress could not in hung up in & pillows very uncomfortable impossible to tell the difference between soft & firm pillows even though they were labelled! The fridge did not really keep anything cold and the bedroom was very dusting - showed up more as all grey and black decor. Staff were friendly and breakfast was great - shame about the sitting - very modern but not very practical. July 17, 2013
Rated 5.0 out of 5.0 by Friendly and comfortable I have never quite understood the premium price of London hotels but Holiday Inn certainly don't stretch the point too far with a pretty reasonable price for the locale. What makes this hotel stand out for me is the reception you get when you stay there. I had not been back for 12 months and yet was still greeted by a member of staff as if I had only been there a few weeks ago. The staff in general are friendly, helpful and you always feel as if you are the most important person staying there. Also, you tend to notice the number of the staff that are still there the next year - a rare thing in hotel staff generally. I find the beds a little firm for my liking but, this is purely a personal preference and they cannot cater for every taste. The restaurant has recently undergone some changes in the menu but has maintained the level of quality that I have had over the last three years. July 17, 2013
Rated 5.0 out of 5.0 by Friendly staff and a good position We stayed two nights whilst visiting Hampton Court Flower Show. The hotel was very convenient for a relaxing half hour walk to the river ferry which took us straight to Hampton Court, a most peaceful way to begin the day and return in the evening. The staff were both friendly and helpful. We only had breakfast in the hotel, it was self-service, there was a good selection and it was tasty and hot. The rooms were clean and functional and quiet. There was air-conditioning, much needed this time as we had a summer! I would recommend this hotel. July 15, 2013
Rated 3.0 out of 5.0 by Holiday Inn Kingston and Hampton Court Flower Show Lovely location on a fine stretch of The Thames. Staff uniformly delightful and helpful. BUT...... Not without glitches 1. Arrived Sat 6th July amidst major computer crash. Couldn't book in electronically. Waited 2.5hrs to check in (nicely placated with free drinks [which I neither needed nor particularly wanted but didn't turn down!]). Eventually checked-in manually, which meant that key didn't work the following day. 2. Location: quoted @1/3 mile from Hampton Court Palace. Hmmm..... clearly "as the crow flies". We were to go to gala premier of the flower showw; figured correctly, that it would mean traffic gridlock; intended to walk. It was after all, only 1/3 mile. Fortuitously we did a recce on foot during the day. It was 2-3 miles on foot (your staff did warn us). Ended up taking the car to the premiere, which rather defeated the object of booking this hotel. Whatever...... was a nice hotel, the Flower Show was sublime and the room was at a goof tarriff. July 14, 2013
Rated 5.0 out of 5.0 by Very Nice Hotel This is a great, modern hotel, the rooms are large and very clean. Staff are very helpful and polite. July 13, 2013
Rated 3.0 out of 5.0 by 2 out of 2 The second Holiday Inn we have stayed in this summer & the second to have problems Bed & pillows very uncomfortable impossible to tell the difference between soft & firm pillows even though they were labelled! Air con switched off once you left the room & during our stay the average temperature was 28c so the room was very uncomfortable when returning from a day / evening out The air con was also quite noisy making sleeping a problem we had a choice between quiet & unbearably hot or cool & noisy! Additionally the "FREE" internet was not working in our room throughout the stay July 13, 2013
Rated 3.0 out of 5.0 by Fair It is what it is...but if you don't like curry or fish find somewhere else to eat. Lovely staff providing poor quality fare. July 3, 2013
Rated 5.0 out of 5.0 by Great Staff . Good Hotel Stayed here on business and would return. Excellent staff.Great location, modern hotel. Highly recommended. July 2, 2013
Rated 4.0 out of 5.0 by Attentive staff, very cordial and helpful. Would return. Liked this hotel , beautiful view/location . caring staff. Comment : Safety reason, glass door very heavy. .Opens inside hence very little room, esp when 2 persons sharing. When on bed , toilet is in view whenever door opens. No privacy with glass door. When at sink and door is opened or one turns around you bump into door. needs some attention for safety reasons as well. I lost half my big toe nail while opening glass door. I would NOT like this comment to be published but passed on to relevant department so this could be addressed. Thank you. June 29, 2013
Rated 5.0 out of 5.0 by Fantastic Staff This hotel has the best staff. Always helpful. Even with my baby in my most recent stay, they were fantastic. Nothing has ever been too much trouble. Rooms are nice and functional even if not huge. Wish parking was easier, but always managed to park. June 25, 2013
Rated 4.0 out of 5.0 by Very comfortable room, annoying wifi, no Sky channels but rubbish parking My son and I stayed at the hotel for 2 nights. Saturday night was very busy and noisy with a wedding, Sunday's breakfast was noisy and very busy with hung-over wedding guests. Monday's breakfast was a much quieter affair with very attentive service. Overall the room itself was very comfortable and we slept well. The view over the river was delightful despite the noise of the busy road. There was very little storage for clothing etc. If we had been staying for any longer the lack of storage would have annoyed me. The shower was good even though the small glass screen was poorly fitted allowing water to run to the floor. The WiFi was annoying and didn't always connect. Every time you left the hotel you would have to go through the whole logging in process once again. The parking allocated to guests was inadequate. It is quite a walk from the small car park to the entrance of the hotel. As we arrived in a downpour this was not ideal. There weren't enough parking spaces. Guests ending up parking in spaces clearly allocated to the surrounding businesses. June 23, 2013
Rated 5.0 out of 5.0 by Great hotel Stayed for 2 nights. Room really clean and comfortable and facilities first class June 19, 2013
Rated 4.0 out of 5.0 by Great short break The hotel is in a great location, leave your car in the car park and use the local bus which stops opposite. We found the hotel very comfortable and quiet, very comfortable beds and good rooms. Our only niggles were that I had to stand up to dry my hair as the mirror above the desk was too high and the side mirrors freaked us out every time we came out of the bathroom....only small niggles I know. June 14, 2013
Rated 5.0 out of 5.0 by Relaxing in Kingston We have stayed at this hotel on two occasions now whilst visiting family. From the warm welcoming smiles of the receptionists on arrival to the friendly efficient staff and lovely food, we have thoroughly enjoyed both visits. The rooms are well appointed and comfortable and the views of the river from the balcony make for a very relaxing stay. May 29, 2013
Rated 5.0 out of 5.0 by Great service made the stay memorable This Holiday Inn stands out from the crowd. The attention to detail is evident - right from check-in - through the bar and restaurant staff - to the seamless check-out experience. The food is a better standard than almost all Holiday Inns that I have stayed in (and that's a lot!#. The Indian menu is superb! Negatives - the car park is around 150 mtrs behind the hotel #unless you can bag the few spaces at the front) Positives- Staff atitude, range of beers, quality of food, standard of rooms. The position of the hotel - just outside Kingson - and facing the river Thames, I was upgraded to a room with balcony and looking out across the river on a sunny evening was superb! May 27, 2013
Rated 5.0 out of 5.0 by Another excellent night's sleep Comfortable, practical and easy to get to! Only used it for sleeping but still it was very good! May 24, 2013
Rated 1.0 out of 5.0 by Lousy Hotel AVOID Rooms are about as big as a broom closet. Bed uncomfortable and the wardrobe is so concealed that it is almost impossible to find, but when you do find it, don't plan on hanging up many things - it's the size of a cigar box!!! Bathroom lighting is poor not helped by the dark decor. Found large clumps of dark hair on the bedroom floor - definitely not mine!!!! Poor dinner menu choice in the restaurant, unless you are big fan of Indian curry. All the specials were curry. At least breakfast wasn't curry! The only redeeming feature of this otherwise awful hotel. May 18, 2013
Rated 5.0 out of 5.0 Enjoyable stay Very enjoyable stay. We had a very clean and comfortable room. The staff was very friendly and helpful. We would highly recommend this hotel and will surely stay there again on our future visits to the UK. May 13, 2013
Rated 5.0 out of 5.0 by Fabulous room, great service I was lucky - I was made 'guest of the day', upgraded to an executive suite with free mini bar, fruit bowl and restaurant discount. A great idea, and a sign of the way the hotel works extra hard and thinks of innovative ways to make each guest welcome. May 12, 2013
Rated 1.0 out of 5.0 by Very uncomfortable bed Nicely appointed in all aspects bar the most important - the bed! Felt like sleeping on a cheap and worn out mattress. Not much enjoyment from a hotel stay if you don't get a decent night's sleep. A real shame because it's a nice location, with a great view over the Thames. Staff are pleasant and efficient. May 9, 2013
Rated 5.0 out of 5.0 by Fantastic The best Holiday Inn I've stayed in. This was my second time staying here and I wasn't disappointed. The staff are great, the amenities good. Free Parking a huge bonus! The rooms are modern, clean and comfortable. Cant' fault it! May 3, 2013
Rated 4.0 out of 5.0 by holiday Kingston south Stayed here as a base for a visit to London for the theatre and a meal out to celebrate wedding anniversary Location v good for visit to london if using public transport - left car and hotel and walked to Surbiton station - pleasant walk about 10 mins in total - train to london v quick Returned in evening and had pleasant drink in bar Room fine - hotel is situated in a small business park so overlooks another building so no lovely views but this not a problem - only complaint room too hot at night even with window open - this is a problem I have found elsewhere - air conditioning on too noisy off room too hot Breakfast next morning was brilliant - if wanting vegetarian food do suggest that you request this night before as vegetarian sausages were not available on sunday( we did ask saturday night) but this not a problem. Did like the fact the breakfast staff informed us as service was ending but said no rush to finish and leave will go back again April 26, 2013
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