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Rated 4.0 out of 5 by 243 reviewers.
Rated 2.0 out of 5.0 by Lacking up grades expected for a remodel in 2012 Disappointed. The room appeared to have been painted stucco and a new vanity with open shelves replaced in the bath that appeared to have not been cleaned in several weeks. I called the front desk for the bath room to be cleaned and more towels which they promptly sent someone up. Towels were set on the sink, the toilet flushed and that was it. She did not bring any cleaning supplies with her. I went to move the towels to the shelve under the sink and it was so dusty that I used a wash cloth was black...Yuk... The day we were ready to leave we lost a set of keys and checked in the cracks of chairs around the table you would not believe the stuff we pulled out. The beach view was nice and the pool area was clean, little confused why so many young children were in the hot tub. Customer service at the front desk was great and the front desk area was nice. July 9, 2013
Rated 4.0 out of 5.0 by But... First time in Surfside Beach. Waited late to book. Did get a room; was ocean side. Great view; was able to see oceans, pools. Front desk was mixed; the fellow when I checked in was unable to tell me if I could use points for breakfast; he gave me 2 coupons for supper. Elevator (1 of 2) was broken; was a pain when coming in. Tiki bar, pool and dj were nice; weather was not cooperative. Nice stay; may have been overpriced but was 4th of July. Housekeeping was excellent and conscientious. July 7, 2013
Rated 4.0 out of 5.0 by beds and service Double beds vs. Queen beds kinda small rooms. very clean. staff was all very friendly but one of the elevators was broken the whole week and it made it very difficult for the whole hotel to use one elevator. Beach was very nice and very relaxing. If you want to go out to eat you have to drive, there isn't anywhere close enough to walk that is a downfall. But beaches not too crowded because you are not in the middle of the Myrtle Beach. July 4, 2013
Rated 4.0 out of 5.0 by Good ocean front room Clean room, comfortable bed with extra pillows. Good TV. Great view and access to ocean. Nice breakfast in the ocean front dining room. Plenty of chairs and space around the pool, even though its peak season. Friendly staff at counter and service staff. Two negatives: 1) One of the two elevators was out of service for the 3 days we were there - led to crowded elevator rides and minor delays. 2) The A/C was very loud. July 4, 2013
Rated 5.0 out of 5.0 by Awesome service! This was a memorable stay for me. My Mom is sick and I wanted her to wake up by the ocean, but we were staying only 1 night. Our stay was during the "busy season" where other places required a long stay for a room like that. At this Holiday Inn they were more than accommodating in helping me fulfill this wish to my Mom. Once there they assisted with her medical equipment to the room. Our room was perfect....clean, beautifully decorated, adequately stocked with linens. In the morning we were able to have a ocean front breakfast buffet that was fresh, delicious and the staff again superseded our expectations! Thank you to you all who helped with this memorable experience for my Mom!! Highly recommend to others July 3, 2013
Rated 5.0 out of 5.0 Great view and relaxing This was our second time staying here. We ended up with the exact same room as last time. The view of the ocean from the balcony was amazing. The kids loved the outdoor pool too. We will definitely come back again. July 1, 2013
Rated 5.0 out of 5.0 by My weekend get away @ Holiday inn It you want a relaxed weekend, away from the hustle and bustle of everyday experiences; Holiday Inn @ Surf side Beach is the place to be. This hotel has a beautiful ocean view and calming waves for early morning risers. A walk on the beach at the wee hours of the morning is a connection with nature. Great weekend hideaway. June 29, 2013
Rated 3.0 out of 5.0 by Simple but wonderful oceanside location The hotel is smack dab on the beach. Couldn't be closer to the ocean, and that is exactly what we wanted. Nice pool and jacusi, poolside bar and snack (icecream/pizza) bar. The decor and other hotel amenities, including the restaurant, were basic but adequate. Hotel is away from the crowds and hustle/bustle of the tourist areas, which was to our liking. June 28, 2013
Rated 3.0 out of 5.0 by I have no title I thought the room was very nice, I had a leak of water in the bathroom, but for the most part it was good. I left my robe there, so I don't know what you do with left things June 28, 2013
Rated 5.0 out of 5.0 by Experience exceeded my expectation Holiday Inn seems to have stepped up their game in the years it has been seen I have stayed at one. We needed a last minute accomodation and it was pretty much my only choice. I was favorably surprised. The room was clean and comfortable. The service was prompt and the staff was very friendly and accomodating. I felt the price was high, but for a summer vacation beach town, it was probably not out of line. I will recommend it, and I would stay there again. June 28, 2013
Rated 5.0 out of 5.0 by Amazing Hotel After reading some comments online I was a little worried but when I arrived I knew I made a great choice. The room was perfect and clean. The staff was great. Especially the night shift manager Cody. He really seemed to love his job and took pride in what he does. June 27, 2013
Rated 3.0 out of 5.0 by great view ocean side room with great view but noise from the pool and very expensive and no complimentary breakfast June 24, 2013
Rated 5.0 out of 5.0 by great beds, new TV, great service This is one of my favorite hotels. Area is great. I always stay here when i,m in town. Staff is always friendly and does a great job representing Holiday Inn and most important is the cleanlyness. June 23, 2013
Rated 4.0 out of 5.0 by Good price for last minute reservation. Good night stay, wish check in was at 2 instead of 4 p.m. House keeping too loud too early in morning. June 20, 2013
Rated 5.0 out of 5.0 by Great Stay We stayed there the week of Memorial day and had a great stay. The staff was very friendly and helpful in finding various places to eat. They even helped us find the closest Wal Mart. I would recommend this to my friends. June 17, 2013
Rated 5.0 out of 5.0 by awesome we took our son there for his high school graduation gift. We had an outstanding experience. The staff was enjoyyable and engaging and very helpful. View couldn't be beat and had plenty to do without being in the messy traffic down the coast a little further. Beach and pool area was kept immaculate. Front desk staff rocks! June 15, 2013
Rated 4.0 out of 5.0 by Great staff, comfortable stay - We try to stay at a Holiday Inn whenever we travel, and this location resulted in a pleasant experience. The staff we interacted with were fantastic, especially the Housekeeping staff. One drawback is that the Tikki Bar did not have many options of adult beverage, so we chose to swim for a while, hang on the beach and go to another locale for dinner and drinks. Nice location in the Garden City / Surfside area. June 14, 2013
Rated 5.0 out of 5.0 by Beautiful View and Great Staff I would recommend Holiday Inn Surfside Beach to everyone, My experience was wonderful. My son and his new bride had their wedding on the beach and reception in the Dining Hall. The food was very good and the service was amazing. My room was immaculate and the view breath taking. I am looking forward to another stay in the near future. June 10, 2013
Rated 5.0 out of 5.0 by Great long weekend experience Enjoyable weekend, the pool area is great for kids, easy beach access, room is nice, and the location is convenient to many kids activities in Myrtle Beach. June 9, 2013
Rated 5.0 out of 5.0 by my stay My stay was awesome...will definately come back again. June 8, 2013
Rated 5.0 out of 5.0 by Stay This was a great place to stay for 2 nights. Good restaurant to eat in also. June 7, 2013
Rated 5.0 out of 5.0 by Everything was great My daughter and I enjoyed ourself s so much,it was our first time seeing the ocean up close like that. Thanks again for everything oh yes one thing you need to get a better wifi service it does not work well on the floors that are higher up. June 6, 2013
Rated 2.0 out of 5.0 by Never again during bike week We booked this room months ago, not knowing it was bike week. We booked a oceanfront room with priority awards but when we got there it was not a oceanfront room. We went back down to the desk & the girl said it was priority clubs fault that they didn't book it oceanfront. She got her supervisor Cody. He is awesome! He took care of it right then & put us in a oceanfront room. We go up to that room but, the key would not work, so my husband went back down to the desk & they sent someone up to fix it. He had to change the whole key card pad on the door. The room was clean and the bed was nice. Very comfortable. I guess our biggest problem was that it seemed that the bikers just over run everything and NOTHING was done about it. They were in the parking lot partying, reving up their bikes, yelling and everything. They were smoking on the balconys all around us. We couldn't even leave our balcony door open because the smoke from our neighbors was coming right in our room. The people next to us was blaring music. We went down to the pool and their was a family down there that had a kid in the pool with a diaper on, and the dad was in the handicap seat swinging around in it. We just got out. The whole reason for this trip was a getaway with my husband with no kids just to relax, but we spent the whole time gone because we just couldn't relax. I wasn't disappointed in the hotel in general, it's just that we had just as much right to be there as the bikers, but they were allowed to do whatever, whenever and it didn't seem to matter about the other guest. I'm going to say I would recommend this hotel, just don't go during bike week. The housekeeper on the 4th floor was very nice! She made our bed nicely and we had clean towels everyday. May 28, 2013
Rated 5.0 out of 5.0 by right on the beach, great breakfast The hotel staff were really friendly and provided good information on restaurants and nearby activites. Our ocean front hotel room was just what was shown on the internet. Our balcony had a great view of the beach. We had easy beach access. The breakfast buffet was really good, and the menu had plenty to choose from, also. We'd recommend this hotel to our friends and family, and are looking forward to returning next year. May 27, 2013
Rated 4.0 out of 5.0 by Enjoyable Stay but could have been better. The bed was made daily. Only had coffee in room the first day. Bathroom was not cleaned very well during any of our stay and had to ask for towels. The staff was very friendly and the Manager went the extra mile in helping us find a parking space for our trailer. May 24, 2013
Rated 5.0 out of 5.0 by Great Stay A group of friends and I reserved three rooms for a beach weekend. The location is outside of Myrtle Beach, but still close to dining and attractions. We were very pleased with our ocean front rooms and having the pool and beach at our fingertips. May 23, 2013
Rated 4.0 out of 5.0 by Great Customer Service & Southern Hospitality I was hoping to get the chance to thank you publicly for dealing with an uncomfortable situation in such a professional manner. My family brought our dog with us for a wedding event that lasted 5 days. The customer next to us was very nasty to both the front desk personnel and myself about my dog barking in the room. The staff was courteous to her while trying to calm me down in the process. They went out of their way to find another room for us - which actually ended up being an upgrade to Ocean side - and then volunteered to move our things for us while we attended the wedding and the reception! Every employee never failed to greet us or provide us with anything we needed the entire time we were there. The bar staff was exceptional as well. My family and I were genuinely amazed at how friendly everyone was. I would highly recommend staying here for anyone and especially those traveling with four-legged furry children. May 20, 2013
Rated 4.0 out of 5.0 by Beautiful view of the ocean The staff at this hotel were very friendly and helpful. The room was nice and the balcony and view of the ocean were fantastic. I only have one complaint. The people in the room next to you can look directly into your room from the balcony. There is a space about two feet wide that gives you a great view of the ocean from your balcony. However, if someone in the next room is on their balcony and looks around the corner, they are looking directly at you in your room. This happened to me when I was sitting at the little table having a snack. My neighbor looked around the partition and we had a nice conversation. He was a really nice guy, but it made me a little nervous that people could look right into my room. Other than that the hotel was great and I will stay there again. May 17, 2013
Rated 4.0 out of 5.0 by Great location The location on the beach in a quiet neighborhood was great for relaxing. I really appreciated the hotel's non-smoking policy (including no smoking on the balconies) so that I could enjoy the wonderful views. The bed was good, and the room was clean. Nice to have coffee in the room. May 17, 2013
Rated 5.0 out of 5.0 by Friendly staff, cozy room with a beautiful view of the ocean. The look of the hotel was really nice from the moment we pulled in the parking lot and it continued through out the hotel to our room. The staff was courteous, and very helpful. The bartender named Jeff was an excellent server. He was friendly, pleasant, and a great help in ordering our meals. Our overall stay was AWESOME! May 7, 2013
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