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Rated 3.9 out of 5 by 143 reviewers.
Rated 3.0 out of 5.0 by Very Tired & Old Property This property needs urgent makeover. Not worth 4 Star December 9, 2013
Rated 4.0 out of 5.0 by Mr & Mrs Moore, Norfolk. As always the staff are very helpful, pleasant and welcoming and we would always recomend Swindon to anyone. December 6, 2013
Rated 5.0 out of 5.0 by great food friendly staff We booked this holiday inn on the way to Gloucester for a hockey match. After a very bust week we just wanted to relax and have a swim and nice meal. I booked the dinner bed and breakfast package. We have stayed at many Holiday Inns and I can honestly say that as far as staff and food goes, this was far and away the best. The hotel is a little tired looking and the pool small, but all was clean. Our room was quite a way from the reception but it was very quiet. ALL staff were extremely helpful and friendly. Normally with the dinner package, the food items included are nice but limited, not so here. The menu and choice were extensive and we were told that we only had to pay a little extra if we wanted the steaks. The food was absolutely delicious, beautifully cooked and very flavoursome. A fantastic stay. we will definitely be returning. December 4, 2013
Rated 5.0 out of 5.0 by Fantastic venue I stayed in Swindon delivering an induction course for two weeks. So as well as sleep I delivered the course from the hotel conference rooms too. Normally when we do this we stay in the holiday express chains up and down the country. Which to be honest are tolerable. Each venue has it's faults whether it be the food was a let down, there was no leisure facilities etc. This holiday inn was fantastic. The food was amazing and I mean all of it. Breakfast lunch and evening meals were amazing. I was informed there is a new chef who has earned a Michelin star and it shown. The room was large and clean. Pool, gym, jecuzzi and sauna. Sky sports in bar and pool table. But the staff as a room guest and conference room guest were unbeatable. Thank you so much. Definitely recommend this venue. December 3, 2013
Rated 5.0 out of 5.0 by Great customer service Every single member of staff i spoke to was friendly, cheerful and clearly enjoying their job. They made us feel welcome and we will definitely go back when we are next in the area. November 29, 2013
Rated 4.0 out of 5.0 by Great Staff It is always nice to feel welcomed. The young lady on reception was delightful with a lovely smile and great attitude. It set the tone for the stay. I really did enjoy it. It was such a pleasure to be somewhere you actually felt the staff took care of you. Well done Holiday Inn Swindon! November 25, 2013
Rated 5.0 out of 5.0 by Stay made special by excellent service by friendly staff The hotel was of the good standard that you would expect from the Holiday Inn brand. The room was comfortable and clean, there were good gym and pool facilities and breakfast was a good standard (a little expensive but was balanced by the relatively cheap price of the room). The part that made the stay special was the excellent service provided by the staff - they went out of their way to ensure that our weekend in Swindon was fulfilled - helpful with directions, advice about restaurants and places to visit, arranging taxi services - nothing was any trouble whatsoever - all done with a smile! They are a great asset to the hotel! November 6, 2013
Rated 5.0 out of 5.0 by Fab Welsh Hospitality Great value for money, especially for families. Very clean and extremely friendly Welsh staff. The restaurant was a bit slow but we were kept well informed. Breakfirst was basic but perfectly alright. November 4, 2013
Rated 4.0 out of 5.0 by holiday inn swindon Stay here several times per year. Good food & drink. Clean. Gym & pool an added bonus. November 1, 2013
Rated 5.0 out of 5.0 by Wonderful time Stayed two nights for a short break with husband and fourteen month old son. Had a wonderful stay and could not fault the hotel. Staff very friendly and helpful, especially with our son, regards high chair and helping with his food at meal times. Breakfast lovely, would definately pay for it again. Not a sound to be heard in our room at night, our son slept right through on both nights. Have no worries about staying there again for a short break, in fact already thinking about it again for the spring. Thank you for a wonderful time. October 29, 2013
Rated 4.0 out of 5.0 by Upgrade Finally! Would have been full marks but couldn't get complementary WIFi October 26, 2013
Rated 4.0 out of 5.0 by enjoyable stay Enjoyable stay nice quiet room no traffic noise or other. Good quality blackout curtains. Mattress not very comfortable but the room and bathroom very clean and tidy. Staff friendly and very helpfull. Good pool small but with lane only part no children allowed into bonus when u just want to swim. Even tell u how many lengths equates to how far you've swum bonus. And a machine in changing room that dries your swim suit! ! Good pub food in walking distance excellent tesco short distance away. Well worth a stay. October 25, 2013
Rated 3.0 out of 5.0 by Standard stay Pool was a nice surprise but disappointing the WiFi wasn't included as standard October 22, 2013
Rated 3.0 out of 5.0 by Excellent staff Although the staff were extremely helpful & professional, the hotel did not offer value for money. The food was not of a good standard ( the pub across the road was the chosen option for 4 of the 5 evenings during the stay) and ridiculously over priced for what appeared to be food served from freezer to microwave, to table. It was only the hotel's locality for the purpose of business that the booking was made. Out of choice another booking will not be made at this hotel. October 11, 2013
Rated 3.0 out of 5.0 by Fair hotel for business purposes Hotel is comfortable, but over priced for what it provides (as work pays for it, that's fine for me. Wouldn't spend this sum at a hotel this outdated myself). Rooms are large and clean, but have seen better days. Complimentary use of gym is a nice plus. However, gym itself in need of renovation, equipment badly outdated, etc. Breakfast is nice and generous, with great welcoming staff. Biggest tip - avoid dinner at all costs. I ate at the restaurant several times, and they somehow manage to ruin just about everything. Not sure how. Given food level, prices are extortionate. October 8, 2013
Rated 1.0 out of 5.0 by Pretty dire Due to all three of my preferred hotels being full, this hotel was booked for me, so I had no choice. From the off, the whole experience was very poor. It is a squat two storey building with no lift and the decor is mid-1980s. the furniture in the rooms is chipped and very poorly maintained. There is no fridge, and the trouser press was broken. The iron was not a steam one, thereby giving the whole view of cheap and nasty. Little things like biscuits were also missing. As I was there for business, I needed internet access for my devices. I have a computer, two phones and a tablet, and the access to the wireless was limited to two devices which could not be changed. Unlike the Marriot which gives you 6 devices. When the internet was connected, it was slow and even using Skype there was significant breaking up. As I am in the computer industry, this was a serious climb down from what I am used to. The food was mediocre. For breakfast, poached eggs were offered, and every time I ordered them, I had to ask whether they would be coming any time soon as the delay was interminable. The food in the hot display wasn't rotated, so by the time I came down for breakfast at 845, the tomatoes were shrivelled, there was never any black pudding (even though its advertised in the literature). For dinner, the service was adequate, however, on one occasion, I was first in the restaurant when it opened, I ordered my food, only to be told that what I had ordered had run out, as there was no chicken made up! How can a hotel that is full of business people run out of chicken? Especially as a coach party had been booked later on in the evening. The hotel had the audacity to add 10% "discretionary" charge to every bill and you had to take it off to prevent paying it. Not a good example of a Holiday Inn, and I would rather travel 3 hours a day than stay here again. October 8, 2013
Rated 5.0 out of 5.0 by Swindon on business Excellent service and friendly staff. Although not PC great to have option of a smoking room. October 4, 2013
Rated 4.0 out of 5.0 Great location and Courteous staff Recently stayed at this hotel with a superbreak offer which had breakfast and one evening meal included. Could not fault Reception staff who were very helpful and attentive. Waiting staff and the cleaners were also extremely polite and did a good job. We went to the desk in the evening that we arrived to find a coach party had just arrived and the reception was obviously very busy. So we went back to our room to wait until things had quietened down. Five minutes after we had got back to our room the receptionist rung through to us to ask if she could be of assistance. Very impressive as we didn't think she had even seen us. This hotel is in an excellent central location and this means there is always somewhere to visit in easy reach. The hotel is situated on a large plot in a rural location which makes for a restful stay and also plenty of parking when compared to the more urban Holiday Inn Express. Only criticism was that we were wrongly charged in the restaurant as though we were not on the superbreak offer and similarly when we checked out we were again presented with a bill which we had to point out was incorrect as our rate was all inclusive. Also remember that Saturdays can be booked for wedding receptions. This really had no effect on us, but we did hear a drunken guest banging on bedroom doors at around 1AM. October 2, 2013
Rated 5.0 out of 5.0 by My Stay Overall we had a good stay and enjoyed ourselves. BUT I did say we were disabled and we had a long walk to the room. We had a double bed when we expected single beds. It was very clean and the whites were dazzling. apart from the walk (which probably did us good) I hope. it was a great experience October 2, 2013
Rated 5.0 out of 5.0 by comfortable I found everything to be of a high standard, The breakfasts were some of the best I have ever had.The staff polite and very helpful September 27, 2013
Rated 4.0 out of 5.0 by Much improved since last we visited, Used to visity ofrften but stopped about 18 montsh ago as things at that time had taken a turn for the worse. Hotel now MUCH IMPROVED. but still hard beds -or it is me?. Food and drink good quality but quite expensive as cost now includes a service charge that is shared between all staff (and possibly taxed). Water presure in our room very good, previously it was abismal. Lounge used to be out of use when weddings on site, but good initiatve from hotel allows use of another room on ground floor for guests if wedding. Swimming pool excellent as usual - staff always very helpful and attentive, September 26, 2013
Rated 4.0 out of 5.0 by comfy bed nice and clean but small bathroom Not up to normal standards of rooms for holiday inn, bed was comfy and room was clean but bathroom was tiny for 2 plus people. Also no bedding was left for the put you up bed as requested on booking. Breakfast made up for this as this was excellent, apart from not being able to help yourself to tea, coffee etc. Our drinks were cold because they were brought to us as soon as we sat down. We wanted to drink them after we had eaten. We are used to getting our own drink either from jugs/flasks or from drinks machine. Staff were polite and cheerful and it is good value for money. Good as there is a swimming pool which is open at good times. September 23, 2013
Rated 4.0 out of 5.0 Excellent service Stayed with my husband and 2 small children in the family room, we arrived at 9pm and greeted by a lovely friendly receptionist. The room was clean tidy just what we needed. In the morning at breakfast the serving staff where friendly and the food was lovely. Top marks to all the staff. Thank you for making our weekend extra special September 23, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Really nice hotel good valve for money swimming pool nice and warm. September 20, 2013
Rated 4.0 out of 5.0 Ok for a budget traveller I stayed in this hotel for one night. I needed a budget hotel in the Swindon area. The room was clean and well appointed. The TV received a selection of Freeview channels and the bed was comfortable. Disappointing the hotel does not offer free wifi, only a paid service which I chose not to use. I did however have decent 3G reception in the area this hotel is located. I used the hot tub and sauna but not the pool as there were a lot of children using it the evening of my stay. Hot tub and sauna were both fine. Lots of onsite parking, tea/coffee making facilities and a hair dryer in the room. I did not use the restaurant. Would be happy to stay here again if I got a budget rate, would not have paid more than I did. Pleased with the slightly later than usual 12pm check out time. September 11, 2013
Rated 4.0 out of 5.0 by Hotel generally needs a refurbishment Rooms and bedding dated, but clean. Bathroom needs attention, ie proper deep clean, bath mat was not acceptable. Most uncomfortable lounge chairs in TV room Excellent food and very nice staff. September 6, 2013
Rated 3.0 out of 5.0 by Room poor quality/Requires a thorough freshen up!!! We stayed over 31/08/2013 for a car show at Littlecote. Well this is the most dissapointed we have been staying in a Holiday Inn. The building itself is very dated looking (Yes I know there is little can be done about that!) but it looks grubby. The reception area was clean and fresh looking though.We were then checked in by an over the top receptionist trying too much to deliver great customer service with a shrilling voice which cut through you. We then travelled down what appeared to be a never ending corridor which actually got grubbier the further along you walked to a room which I can only say looked as though it had not been decorated in an extremely long time. On the plus side the breakfast was fresh and there was ample choice-waiting staff were very helpful and friendly. Would I recommend or go back.....Not to this particular Holiday Inn.Sorry :-( September 5, 2013
Rated 4.0 out of 5.0 by great service and excellent food We attended a wedding, which had good service and food. The room was good, clean and tidy. Mattress was too hard and rolled to the middle. Breakfast was excellent and the serving staff were well attentive. August 28, 2013
Rated 5.0 out of 5.0 by Friendly, helpful staff, great food, good room My stay at this hotel was great. I need somewhere to unwind for a couple of days and this was the ideal place and will return to this hotel. The desk reception were really helpful and took time to talk to as a person and not just as a paying guest. The leisure centre was great and again the staff were very helpful. I would have like a sunbed by the pool to relax and read but apart from that it was great. Easily accessible from motorway and very quiet and comfortable. Thanks for a lovely stay. August 28, 2013
Rated 4.0 out of 5.0 by Comfortable with very frendly and helpful staff We would stay here again, the staff did everything they could to accommodate us. The food was good the rooms need a little update but overall a very good time had by all. August 27, 2013
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