Rated 4.2 out of 5 by 279
Rated 4.0 out of 5.0 by psycdoc Great location for families
Pros, Comfortable hotel, great location and friendly staff.
Cons, coffee sold at the kiosk in the atrium was very expensive.
March 21, 2013
Rated 1.0 out of 5.0 by Jackie2seven You get what you pay for...or not
Sad, sad, sad...greatly disappointed by management
March 11, 2013
Rated 5.0 out of 5.0 by SHEEBA Excellent facility
Excellent place to stay...directly across the road from the mall, not far to the downtown core...The hospitality room was a great idea and a nice way to reward hotel guests. Nice clean rooms, staff was wonderful....highly recommend this facility.
March 11, 2013
Rated 5.0 out of 5.0 by Paulame holiday Inn Yorkdale
Even though I just stayed the one night and came in around 6 pm and left early at 7 am, I truly enjoyed my stay at this Holiday Inn.
Upon arriving, I was welcomed by the front desk person with a nice smile and then she proceeded to register me for the room and gave me a care package which included a bottle of water, a snack bar and a bag of potato chips.
Also available was nice red apples for the taking which was in my view a nice approach to welcoming the customer.
My room was spacious, quiet and clean and I was placed on the Club Room floor which I truly appreciated.
I had a nice evening in my room doing some of my computer work and reading articles while being able to watch the TV.
All night the place was very quiet and I was able to have a great night sleep.
In the morning I proceeded to leave and check out where the service was again very helpful and they enquired how my night was.
I would certainly recommend to other people to plan on staying at this hotel in the future.
Thank you for the chance to respond on how my stay went.
March 9, 2013
Rated 2.0 out of 5.0 by ckylie Children 12 and under DON"T eat free anf if they do you will wait 1-2 hrs
The restaurant was rude and declined free kids meals. The elevators have been broken at all 3 visits that I have experienced at the hotel. I will not be returning nor will our basketball association since I do all of the bookings. All parents mentioned the slow service in the restaurant, but only if you were accompanied with your child.
Our adult parties had no problems.
March 3, 2013
Rated 5.0 out of 5.0 by 10thAnniversary Wonderful Kid-Friendly Hotel, Near Large Shopping Mall
My family and I were very pleased with our recent stay at the Holiday Inn - Yorkdale property in Toronto. We came to celebrate our 10th anniversary and brought the kids along. The staff was very professional and helpful (thanks, Crystal !!!) and the facilities were clean and well-maintained. The breakfast buffet was a bit pricey, but the freshness and selection of foods more than made up for it, especially after factoring in that the kids eat for free. We will certainly stop back for another stay at this vacationer-friendly hotel to enjoy the pool, hot tub, kids hut, ping-pong, and "indoor tennis." We spent some quality family time together here and had a very relaxing weekend. Thank you!
February 21, 2013
Rated 3.0 out of 5.0 by Hoops2013 Horrible Breakfast Experience
3 of 4 of my family members experienced food poisoning after having had breakfast at the hotel. We each missed time from work and are just finally getting over it after 7 days of misery.
February 19, 2013
Rated 3.0 out of 5.0 by Unhappy1a Hotel was OK. Terrible service in the restaurant
The Hotel overall was ok although overpriced for what they offer. We went down to the restaurant for dinner and had a terrible experience. They were very slow and if we wanted something we had to hunt down either the server or the useless manager... A very amateur business that was not cheap. Definitely made the experience less enjoyable.
February 15, 2013
Rated 5.0 out of 5.0 by Ron53 Convenient for a business traveller
I live in the Netherlands and am in Toronto frequently for business. I always stay at this Holiday Inn because it is right on highway 401 so I can move around easily. The hotel itself is not new, but the staff is great and the breakfast is one of the best in Toronto.
February 8, 2013
Rated 4.0 out of 5.0 by makatak Nice hotel
I stay here on business frequently. Always a nice experience, very convenient to have Yorkdale Mall across the street.
My last trip here I was in the East Tower, which appears to be older than the West Tower. I normally get the Club floor in the West Tower, but it is being remodeled.
Things that could be improved?
Vent fans in the bathrooms.
A small refrigerator and microwave in the room.
A way to make hot water for tea without the coffee taste.
February 7, 2013
Rated 2.0 out of 5.0 by Stevebiz Nice location
Great location, front check in staff awesome
Food and beverage not good value or service
Also had dirty cup in room when I checked in
February 6, 2013
Rated 4.0 out of 5.0 by RCM1984 Rooms are cozy
Over all good experience. However a few time during my stay the service at the restaurant was under par. Waitress was slow and a little rude. However, food was always exellent.
February 6, 2013
Rated 4.0 out of 5.0 by Joe135 Sign - in
front desk personnel was excellent. Very helpful, looked up Priority number and also signed other members of my team to Priority club.
February 5, 2013
Rated 5.0 out of 5.0 by GS55 "The extras"
We have stayed at the Yorkdale Holiday Inn on many occasions.
Our last visit at the end of December 2012 was also enjoyable and pleasant. Unfortunately we left a few small items in our room after checking out. We realized later that day and called the Holiday Inn. Indeed housekeeping had found the items and the hotel offered to send them to us. A couple of weeks later they arrived by Canada Post. We really appreciate the service and hospitality that is standard at this hotel.
February 2, 2013
Rated 5.0 out of 5.0 by DashTrash One of the best hotels!
Every time I stay at the Holiday Inn Yorkdale I have a wonderful experience. The staff is very helpful and attentive to my needs. The rooms are always spotless and the food is excellent. The location is ideal for shopping and dining given its location next to one of Toronto's largest shopping malls. One of the best!
January 29, 2013
Rated 4.0 out of 5.0 by Skyegirl Good value for money
Very comfortable for the two nights that we were there.
A little disappointed with the food. Room service was just OK. Would have expected more .
Would have liked wider choice on the menus for the restaurant as staying there for 2 nights. Overall, though, very good value for money. Friendly and helpful staff. Would stay there again!
January 29, 2013
Rated 3.0 out of 5.0 by Chaser very noisy because we were overlooking play pool area
there was a boys floor hockey tournament in town and at least 30 boys were haveing a blast until the lights went out at 10 Oclock. Boys will be boys and they were having fun. That is the bottom line. I understand.
We would like to come back agin for a quiter stay. We live in Kitchener and her hotel was a perfect location.
it was not the boys fault. They are kids.
January 25, 2013
Rated 5.0 out of 5.0 by Rocketman1 Overall Very Good
I have stayed here many times this year. Always greeted with a smile at the desk and the staff is always helpfull. You know you are a regular when the girls greet you with " Welcome home ! "
The only thing I would like to see changed is the breakfast buffet. I like to have a quick breakfast before work and there is always the same hot dishes. Maybe change it up a bit.
December 23, 2012
Rated 5.0 out of 5.0 by Thompson Mrs Thompson
Very Comfortable rooms, with a great pool area, indoor tennis, ping pong, and pool table. Excellent location, just across the road from the mall and the subway to get down town. Buffet breakfast was okay.....not worth 19.99.....The team that works at the Inn was extremely helpful and timely for registration.
November 30, 2012
Rated 5.0 out of 5.0 by Gigia excellent position
the Hotel Staff is very very kind, polite, and efficent, three things very difficult to find all together !!!!!
It is a pleasure to deal with smiling peolpe !
Thanks to all of you.
November 24, 2012
Rated 2.0 out of 5.0 by hindy was disappointed this time around
this is the only place we stay in toronto. a lot of things went wrong this time. poor soundproofing, got stuck in elevator, had to change rooms due to horrible smell, overcharged parking, rooms in east wing and hallways really need renovation, not recognized as priority club member at all, and am platinum.
very disappointed, have been here so many times and it was always great. we really love the location.
November 23, 2012
Rated 4.0 out of 5.0 by GeoffB Comfortable rooms and good food
I enjoyed my stay at Yorkdale for 8 days whilst working at Flight Safety at nearby Downsview airport.Room was very comfortable and breakfast was great.
November 14, 2012
Rated 5.0 out of 5.0 by Av8tor Great customer service
One of the few places that recognizes repeat customers and make you feel appreciated and not just like a number...
Food is decent but would be nice to have a dinner buffet.
Would definitely recommend this for business or pleasure very friendly staff also have a great pool/work out area.
November 12, 2012
Rated 4.0 out of 5.0 by Windy Enjoyed our stay
We stayed at the hotel for a week and while we were not there much during the day it was very nice to come back to in the evening.
The bed was very comfy and our room was quiet so we slept very well. Enjoyed the great breakfast every morning. Our waitress,(Vesna) was excellent. The fellow from the maintenance dept who tried to start our suv was really most helpful.
Also the pizza is really good. We would definetly recommed this hotel and would stay again.
November 9, 2012
Rated 4.0 out of 5.0 by gatsby Room
This was the first time that I was given a room in the east tower. I must say that it wasn't as quiet and relaxing as when I have stayed in the West Tower. I will definitely request the the West Tower from this point on. I was surprised to be given an East Tower room as I thought that Priority Club members were given West Tower Rooms. The Yorkdale Holiday inn is definitely my preferred Toronto Hotel, but this most recent visit was just not up to the excellent standard that I have been use to.
October 24, 2012
Rated 5.0 out of 5.0 by nailpolish Great service and fitness area location
Love the open fitness are - feels very safe for a female working out in there. I never use the ones in the basement of a hotel or a locked room.
Incredible service from staff all the time. The warm welcome back is so nice when on the road constantly for work.
October 22, 2012
Rated 5.0 out of 5.0 by paulzx Excellent service
Couldnt have asked for better accomodations. Will come back for certain.
October 20, 2012
Rated 2.0 out of 5.0 by farouks Service deterioration
Having stayed at this hotel numerous times over the years, I was sadly disappointed this time. We left a wake-up call for 7 AM & did not get it until after 8AM. The quality of food at the buffet was not like it was in the past. Elevator service, which used to be almost instantaneous, was quite slow.Finally, the general appearance indicated that the hotel was showing its age.
October 20, 2012
Rated 4.0 out of 5.0 by kacohowl great place bad billing!!!
so we really enjoyed our stay there, but we got billed for a pending transaction as well as the cost of the room, PLUS someone else's breakfasts!!!! firstly we have never booked a room before where we had both the pending and the actual transaction held against us.
when i spoke to management they explained to me the room is placed under a pending transaction then when check out happens it gets closed and the bill processed..that being said to me it looks like they didnt close the pending transaction and did it as a new transaction. so the story...from them its visa's fault...visa placed a hold on the pending transaction...Visa's story..why would we hold your money? and the hotel should have closed the pending transaction.
so not oonly did we get billed for breakfasts we werent even there for we now have this pending charge on my low limit visa..which has it sitting over the edge......
basically we had a wonderful counter person try to help us to be transferred to management to get a polite "sorry this has happened to you"
will we go back????????????????? highly unlikely!!! i was about to write on the Scotia Waterfront Run page about the great stay we had, and next year how maybe one of the over 20,000 people attending may consider this hotel as it wasnt too far a drive to the run, but not after these billing issues.
we have stayed at other hotels and NEVER had this kind of an issue, so why would i go back somewhere that caused a headache??? andif i didnt take the time to look at my visa bill versus the receipt the hotel issued me i would never have noticed, makes me wonder how ofter the billing to wrong rooms take place.
October 20, 2012
Rated 4.0 out of 5.0 by ABC12 Great location, comfortable, clean room, good service
Good location overall, would stay again. Good customer service, Priority Club rewards gift bag enjoyed.
October 17, 2012