Rated 3.5 out of 5 by 171
Rated 4.0 out of 5.0 by jjgailha very nice accommadations
nice room accomadations. bathroom sink stopper needs attention.
August 15, 2013
Rated 3.0 out of 5.0 by Ashley0709 Was good but staff could improve
My husband and I stayed here on our way to Texas and the room was great and the bed was extremely comfortable but the staff was not the nicest. When I first checked on the lady was extremely rude to me and very short like she just hated her job and the fact it was the night shift I'm assuming. And then the day we were leaving we had the privacy please sign on the door and three times the maid service kept knocking even opened the door once. What good is the sign if they don't obide by it Then when I checked out one girl kept just looking at me not helping at all and then finally a young guy helped me and then answered the phone mid sentence and talked for like 20 mins which I understand, but never once got an apology for it and then the staff the night before had an ice pack for me and I asked him for it and he rolled his eyes at me and just got annoyed I needed it back. I wasn't very happy with the staff but the room was good. Probably wont be coming back
August 15, 2013
Rated 3.0 out of 5.0 by Chayng Would not go back
The restaurant was horrible. We sat there for at least 20mins before the server came to see what we wanted and another 20 to get the drinks and we left after and 20 min because he did not come back to find out what we wanted to eat. The hotel was alright, for some reason they did not check me in using the correct rate.
August 4, 2013
Rated 2.0 out of 5.0 by eclasse Needs Updating
Staff was very nice, but the hotel needs updating. The a/c in the room did not work well.
August 2, 2013
Rated 3.0 out of 5.0 by Falamosa Awesome staff!
This property has seen much better days... The carpet in the hallways is dated and so worn out it actually has holes... The towels in the bathroom are as small as postage stamps, as thin as cigarette paper and as scratchy as sandpaper...
Some of the bed pillows are reduced to a wad of poly-fiber.
The pool water was so unappealingly "cloudy" that I decided not to take a swim...
The location is good and the staff is absolutely great, 2 redeeming factors for this hotel.
Let's hope the above points get rectified SOON.
July 10, 2013
Rated 5.0 out of 5.0 by LT22 Good location and helpful staff
The hotel was convienent, comfortable, clean and an overall ejoyable stay. I would stay here again.
July 8, 2013
Rated 5.0 out of 5.0 by CcrlR Member of the day hotel
I ended up getting a upgrade to a suite because I was a Priority Club member and their member of the day. It's a great hotel with rooms next to the outdoor pool. Staff were knowledgeable and helped out whenever possible. The suite is wonderful and the bed was nice as well. I would recomend if you are going to be traveling to Tucson.
July 6, 2013
Rated 4.0 out of 5.0 by cacattle Very friendly service
Hotel had all the excellent customer service and cleanliness I have grown to expect from Holiday Inn. The beds are the best. My only problem with this one was the room got hot several times during the night and I do not normally experience that with your line
June 18, 2013
Rated 5.0 out of 5.0 by ORIENTALBOY THIS IS WHY I USE EVERYTIME
EVERY TIME COMFORTABLE FOR ME AND THIS IS WHY I USE THIS HOTEL. JALAPENO BURGER WAS NICE !!!
June 11, 2013
Rated 5.0 out of 5.0 by darling03 comfortable beds, quiet, great staff
my one suggestion is to have more than one coffee package
in the room. They have one regular and one unleaded(decaf).
I drink two to three cups by myself. The coffee pouch is only
good for one cup. So I made one cup and ran half a cup through
the machine again so my husband and I could each have a
little coffee. The one problem we did have is our key card would not open the gates so someone always had to help us.
other than that we had a great time.
June 4, 2013
Rated 2.0 out of 5.0 by Carlosdlg In need of a total restoration
Staff at the front desk was very kind and welcoming. They did recognize me for being a platinum member. I received an upgrade to a suit room, thank you, however the room smelled awful and did not make for a good experience. A/C was load and television was fuzzy. I had two rooms, and both smelled. It looks like the hotel has the staff trained well, but the rooms are just not worth it.
June 3, 2013
Rated 5.0 out of 5.0 by Venturerider Comfortable and friendly
We chose this hotel for it's proximity to I-40, as we we're planning to visit Tombstone, and the fact that we'd stayed here previously in 2007. We expected a decent place to bed down and were pleasantly surprised by how nice the property still is and if anything the staff had gotten even friendlier. We only planned to stay one night, however after falling ill we were forced to stay an additional night. The hotel staff were very understanding and went out of their way to make sure the entire group was taken care of. I truly appreciate the friendliness of the staff, especially the ladies working the front desk, as they made a difficult situation much more bearable. One of the nicest properties we stayed at during this trip and we will definitely stay here again.
May 30, 2013
Rated 4.0 out of 5.0 by Karen60 Great service. Imediate help in all matters from the staff.
With two women in a room it seemed that we needed all kinds of extra items for our room. The staff was always helpful and prompt. We had a table in the foyer for items that we were selling for our diabetes donation and everyone was extremely helpful in seeing that we had everything we needed for this project. The front desk was very polite and helpful as well. The servers in the restaurant were very accommodating. I would suggest that the restaurant hours were a little more expanded for the first couple of days that we attended this conference. Many had no transportation and there was no food service available until dinner time, also no gift shop for any kind of snacks. Our organization is returning to the hotel for our conference, in 2015 and I will be planning to attend again.
May 16, 2013
Rated 5.0 out of 5.0 by Cochise Mr
Staff were very friendly and very accomendating from the front desk to the resturant manager
May 11, 2013
Rated 5.0 out of 5.0 by AzCactusKid Excellent Service
Very helpful and willing to go the extra mile to accomidate. Friendly
May 10, 2013
Rated 5.0 out of 5.0 by Betina Pleasant stay
Stayed at this Holiday Inn twice and both times it was a very pleasant experience. Nice clean rooms and very quite relaxing grounds out by the pool/spa. The breakfast buffet was very good. Would recommend this Hotel to friends and others.
May 8, 2013
Rated 5.0 out of 5.0 by recentdriver Pet policy made the differrence
We are Priority Club members and stay at Holiday Inn properties most of the time. Everything at this property was great, but had they not accepted our little dog, we would not have chosen this property. We are currently researching a route to northern California from Texas that does not require driving through metro Los Angeles. We are looking at I-215 north from I-10, but no IHG property from the Palm Springs area north to CA 58 allows pets. We will not be staying at an IHG property when we stop in that area.
May 5, 2013
Rated 5.0 out of 5.0 by HWCinc Pretty darn good
We stayed for four nights this time and for five nights last month. Our room was not ready so the front desk upgraded us to a suite that was very nice. We ate every night in the bar/lounge and had good service. We ate breakfast one time from the buffet and it was good also. The hotel wagon got us to and from the airport with little fuss. All in all a very good experience. Thank you.
April 30, 2013
Rated 5.0 out of 5.0 by ORIENTALBOY GOOD FOR TRAVELERS
ONLY THING, DINNER TIME RESTAURANT IS NOT AVAILABLE BUT THE BAR. HOPE LITTLE MORE CHOICE WERE AVAILABLE WILL BE BETTER.
April 27, 2013
Rated 5.0 out of 5.0 by Joker18 Great service
Irma at the front desk check me in and she was very friendly and helpful with a smile the whole time. The pool was clean and we had a great time. It was quiet in the rooms and everything was clean. Thank you.
April 24, 2013
Rated 2.0 out of 5.0 by 1ScaleGuy Hotel Stay
Bad neighborhood (does not appear to be safe); bathrooms were not too clean (dirty behind the toilets); humming noise all night long from the exhaust vents perhaps on the top floor ceiling; mattress was old and worn out; furniture was ripped; curtains were very dusty, this hotel needs a renovation bad! Was VERY EXCITED to get back to the Holiday Inn in Yuma AZ knowing the comfort it has...
April 22, 2013
Rated 4.0 out of 5.0 by gonzales81 great weekend getaway from home
had great time, good price, everything clean loved the on site lounge the baretenders one reason me and my girlfreind are returning for my birthday .
only complaint is at check in i was told i could have a late check out at 2pm but no one told housekepping about it and they just walked in at 12 when i told them i had a late check she says its not on my list calls front desk and tells them im staying another night
up untill this i would say it was a perfect getaway housekepper was rude but front desk was great about about
April 19, 2013
Rated 1.0 out of 5.0 by Ryan93 Disappointing Stay
I reserved a room for a convention weekend three months in advance in which I requested a ground floor room. I arrived at the hotel around 3:00, which is check in time; however, I was told by the front desk that the room was not clean and they would give me a call when it was ready. They did not contact me about the room. I waited over an hour before getting a room, which I had to confront the front desk about. The staffs’ excuse for the delay was that I requested a “special room,” so it took longer for them to get it cleaned.
My hour-long wait for the room was rather disappointing when I found popcorn and beer bottle caps littering the floor under the dresser. It would seem my wait was useless since my room wasn’t as clean as I was led to believe. Due to the poor quality of just about everything, I cut my weekend stay short. I will be taking my business elsewhere.
April 7, 2013
Rated 2.0 out of 5.0 by pkmitch48 bathroom
I got locked my bathroom in my room for about an hour last a night before came and opened the door . the lock was broken I don't I ll stay there again
April 6, 2013
Rated 4.0 out of 5.0 by Di1946 Very clean room, good value
Only thing I find in almost all hotel rooms is a lack of good lighting.
There is never enough light in the room to do anything but watch TV. I usually travel with embroidery, some type of handwork to do in the room, which is relaxing to me. NEVER enough light to see by,not electrical plug to plug in a small OTT light I carry with us to help with lack of lighting.
Bathroom would benefit from a Lighted Make-Up mirror also, it's really hard to apply make-up in the dark!
April 1, 2013
Rated 4.0 out of 5.0 by timandmary Great Service
My wife and I had a few problems with getting the room we requested at first. Because of that, the front desk was very apologetic and continued to make sure everything was good for us. They gave us conplementary drink coupons and also
comped our meal at their restaurant that evening. The meal
was great and we were very pleased with the whole experience.
We would recommend this hotel with confidence to others.
April 1, 2013
Rated 2.0 out of 5.0 by SARNOLD Broken Elevators
This is the second time my daughter and I have stayed there. Our room wasn't available at 3, after we drove 7 hours. We were told it wouldn't be available until maybe 6! Luckily, it was ready about 3:45. They put us on the sixth floor, and then promptly took turns shutting down the elevators. One working elevator with a convention staying at the hotel. I had to take the stairs numerous times because the line for the elevator was over 20 people, with a limit of 5 or 6 on the elevator. This also happened on our last visit.
The floor was wet in the room, the ironing board was broken and the coffee pot was missing a piece. They did find the piece for me, though.
The selection and availability of food is awful. I will give them one more chance, then I will be done.
The front desk acted as if I was a pain. I'm pretty sure I was paying them for a service.
March 30, 2013
Rated 3.0 out of 5.0 by Anisazi Fair for the event.
Lacked staff when checking in, had about ten people at the time of the event wanting to check in with only one person to do so at the time, made it move really slowly.
Got in when they said room was available.
Pool is really the saving point of the place.
Hotel needs upgrades, old elevators constantly breaking down, hotel cleaning staff enter even when we do not need service and have the card that says to not enter.
Had hotel misplace one of our keycards and had to replace it.
No real nearby eating spots either.
March 29, 2013
Rated 1.0 out of 5.0 by DH03 The worst Holiday Inn I have ever stayed at.....
You would think that you would be pretty safe by staying at a Holiday Inn....not in this case. I booked this particular Holiday Inn about a month and a half before I was to be there. I was staying for at least a week, if not more. My husband and I arrived a day early, so I asked to have the room changed from 2 double beds to a suite, which I asked for at the time I booked the room. They said they could accomodate us. We went to the room and it was filthy. The carpet had so many stains on it that we did not want to walk on it with bare feet or even with socks on. I went to the front desk and complained. The gal I spoke with acted like I was offending her by telling her that. She said she would make a note of it. There was no offer to us to change our room, which I would have thought should have been the first thing they should have done. WE NEVER HEARD ANOTHER THING ABOUT IT! A couple of nights later, I called the front desk asking why we were not able to get NBC on the television. The gal was very nice and said we should be able to and she said she would be happy to send someone up. WE NEVER HEARD ANOTHER THING ABOUT IT! We did stay from Thursday night until Thursday night of the next week. We were unable to find another room at a different hotel because there was baseball and softball games going on all week and the hotels in the area were booked. The pool area and outside area were nice, but I will never stay at this Hotel again. I did mention this to other people who obviously were staying at much nicer hotels, so they are aware of the customer service and the cleanliness of this hotel. The day we left, I asked if our Priority Club Membership had been recognized and that also was a problem. My membership number was unable to be put into your computers. A VERY DISAPPOINTING EXPERIENCE!!!!
March 25, 2013
Rated 5.0 out of 5.0 by GratefulRoy Love this property
When ever in the Tucson area, I always try and stay here. The staff is great and they have a 7 minute rule to respond to a request. And they adhere to it. Outdoor pool is very nice.
March 20, 2013