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Rated 3.6 out of 5 by 209 reviewers.
Rated 3.0 out of 5.0 by Clean but paper thin walls The room was clean and staff was friendly but we could hear the ice machine, elevator, and parking lot noise all night long. Also our darkening shades had holes so they were pretty much useless. December 8, 2013
Rated 5.0 out of 5.0 by comfortable room, great service, professional and friendly staff! In this day and age, I found the customer service in your hotel to be far above and beyond the normal. Just to name a few. . . Ashley, Rachel, and Kimberly were very friendly, helpful and added to my comfort level. I found all the staff to be kind, friendly, and knowledgeable. I would not hesitate to stay at you establishment again in the future, as my grandson lives in Tucson, nor would I have any problem recommending your hotel to a friend. December 4, 2013
Rated 5.0 out of 5.0 by Suite Dreams My suite was well furnished, well located in the complex. In spite of proximity to busy streets and an Interstate, the room was a quiet place for rest and relaxation.. December 3, 2013
Rated 2.0 out of 5.0 by not a great experience check in was delayed due to computer problems and the elevators were not in working order, so we had to climb steps to the fifth floor. Additionally the vending machine on the floor was out of order as well. This hotel allows pets which a guest had on our floor located next to our room and was rather loud in the morning. However, the property grounds were well maintained. Bottom line-next trip to Tucson we will choose a different hotel. November 28, 2013
Rated 4.0 out of 5.0 by Great service All of the staff were very welcoming and attentive, particularly in the restaurant/bar. The grounds are very nice as is the lobby area. The bed was a bit hard for me, prefer pillow top. Suggest tea bags for the guest rooms along with the coffee. November 22, 2013
Rated 5.0 out of 5.0 by Great Hotel Staff! Wonderful facility! It was clean, comfortable and convenient! The Hotel personnel were all friendly and welcoming! I would stay at this hotel anytime I was in Tucson! This is probably the best Holiday Inn I have ever visited! November 21, 2013
Rated 1.0 out of 5.0 by Poor staff service We had awful service at check in time. The receptionist never check our reservation Info, never help us about our room location, when we asked him if The breakfast Was included, he Was bother and said that we check The menu at The room because our rate did not included breakfast. I never had such awful experience at any holiday Inn. November 19, 2013
Rated 3.0 out of 5.0 by My last review was wrong! We had traveled and stayed in so many HI hotels, that I thought this was for the San Antonio Holiday Express Airport Hotel. However, this particular hotel, is an older property nicely maintained, but they only had one elevator working. There also were no dinner type restaurants close by, unless you wanted to eat at the Holiday Inn Restaurant. November 19, 2013
Rated 4.0 out of 5.0 by This hotel has a beautiful landscape, with pool and hot tub. We always enjoy our stay at this Holiday Inn. The restaurant and bar are open until 11:00, making it easier for travelers. The landscape, with fruit trees, pool, hot tub and patio is so inviting, and clean, we are able to relax and enjoy. Room service and a friendly staff insures our stay is a pleasant experience. November 10, 2013
Rated 4.0 out of 5.0 by Stay Good But No Wash Here This was my first stay here, and I found the staff there to be very helpful and friendly, especially Lynette, who was attentive and courteous and recognizes customer service. I did find one washer & dryer for several floors of a hotel disappointing, as every time I visited the laundry area it was always occupied by someone's clothing. The room heater must be old because it was loud when you sleep, but overall, I would recommend this location if you are not a light sleeper. November 7, 2013
Rated 4.0 out of 5.0 by Did I bring my neighbors dog? Make sure you check to see what special event they are hosting. I stayed when there was a beagle show and I was woke up each morning at 5:30 by barking. I thought I was at home listening to my neighbors dog bark at nothing. But, it was a very nice place. November 4, 2013
Rated 2.0 out of 5.0 by stayed again stayed again, about four days after my previous stay. normally i would not write another review for a while, but this time i thought it should be known that there were a lot of dogs at the hotel this time. I love dogs, don't get me wrong. I think there was maybe some kind of dog show or contest or something. Anyway, unfortunately for me, I guess I was close by the dogs. They kept me up most of the night. I did not really get a chance to sleep well. I informed the person in the front (middle-aged lady) and she did not really appear to care a whole lot. I LOVED the staff from my previous stay. This time there was less concern, perhaps because i used points to stay and not actual money. November 3, 2013
Rated 5.0 out of 5.0 by nice place to rest This is a nice place to just rest. I stayed one night on a trip to el paso and it was perfect. Check in staff was excellent, helpful, and really pretty. I always appreciate when my platinum status does something. In this case a nice welcome package. I would stay again. The worst thing is that it is far from most places in Tucson, but that was OK with me. October 29, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great customer service this is my second time staying. Both times the beds were extremely cozy and plush. The staff is very accommodating, friendly and helpful It was a pleasurable stay. October 19, 2013
Rated 3.0 out of 5.0 by Decent Holiday Inn I only stay at IHG Hotels, and this one is decent. Guest services was excellent! They could improve the rooms by adding more outlets near the beds and making them easily accessible. When eating breakfast in the restaurant, the coffee mugs were all dirty (Bright Lip stick). The cleaning practices for utensils need to improve. Overall, this is a decent hotel, and I would stay again...Just minor improvements should be made October 17, 2013
Rated 4.0 out of 5.0 by Staff makes all the difference Front desk staff friendly and helpful, had ready restaurant suggestions and knew other destination requests. Wait staff at breakfast friendly and efficient. Room air conditioners awful; changed room because 1st one operated at an airplane roar, did not cool and did not shut off. 2nd room air conditioner cooled, but continually clicked on and off and again sounded like an airplane engine. Also blond bartendress was unfriendly almost to rudeness, knew nothing about the wine available and just not an asset to your otherwise excellent staff October 17, 2013
Rated 3.0 out of 5.0 by Excellent staff but not clean room The staff was incredible good and friendly, very helpful, but my complain is the odor in the room, despite it was an non smoking room, the odor of old building and smoke were overwhelming , also in bed sheets and bedspread the odor were like old and dirty clothes. Mattress was comfortable but can't say the same of pillows. October 17, 2013
Rated 4.0 out of 5.0 by quiet hotel I found the hotel very quiet even though they had a event going on. The checkin staff was very courteous and helpful, job well done. As for the bar staff, getting drinks and paying the bill took forever. It is an older hotel but overall the stay wasn't bad. October 16, 2013
Rated 5.0 out of 5.0 by A wonderful stay We went to Tucson for a wedding and the Holiday Inn was suggested as a great place to stay. All I can say is that we were overwhelmed by how nice the rooms were. The staff is the greatest, they are friendly, professional and there for your every need. It is one of the most comfortable hotels that we have stayed at and we have stayed at lot of them. October 10, 2013
Rated 3.0 out of 5.0 by convenient locaton old building, staff friendly. meals were adequate but meal service was on top of it trying to please. October 9, 2013
Rated 5.0 out of 5.0 by Great experience I was at this location for a gaming convention in early October 2013. The front desk staff was very courteous and professional. We had needs for an extra blanket and pillow and were offered a nice roll-away bed that was very comfortable for the individual using it. Though the hotel is getting older, they seem to be doing a decent job of maintaining it. I would have NO qualms about staying here again in the future. October 9, 2013
Rated 4.0 out of 5.0 by Favorite Tucson Location As a Platinum member i am almost always upgraded to a Suite without having to ask and the front desk is always friendly. They have a great bonus point program. Rooms are comfortable and clean but could be updated. The recent addtion of a new Chef is a welcome improvement. October 8, 2013
Rated 5.0 out of 5.0 by Wonderful Hotel! This was the second time we have stayed here and my family loves it! The only downfall this go around was the air conditioner in the two room suite (bedroom) was broken and ran the entire time! Other then that the room was clean and comfy! We always stay pool side and the pool area was wonderful! The inside restaurant always has wonderful food and staff! Thank you for being our preferred hotel chain! October 2, 2013
Rated 3.0 out of 5.0 by Water You really don't want me to answer this however when we were leaving I was checking under the bed and found unwrapped candy, toothpick, papers and etc. We were 2 days without a tissue box and went to the desk and picked one up for the room. The lamp by the bed was missing one light bulb and in 4 days it was not replaced. I know it is an old property however some of these things could have been taken care of. October 1, 2013
Rated 4.0 out of 5.0 by Okay for the price The hotel needs some updating. The in the wall AC/Heater is very loud and does not distribute the air evenly. Next time my organization has a function at this hotel I will be better prepared. I will remember to bring a multiprong extension cord as there was no extra outlet between the beds for my phone charger. October 1, 2013
Rated 5.0 out of 5.0 by Great property! Nice, clean and friendly! The food was excellent! I will stay again. September 30, 2013
Rated 3.0 out of 5.0 by TV and Radio Problems I was there two nights last week. After the first night I had to leave. Then I checked back in two days later. I was looking forward to watching the Arizona Diamondbacks games both nights, but the available station selection did not include Fox Sports-Arizona, the station the D'backs are shown on. One of those nights, too, the radio in my room did not work (Room 222) The alarm clock part worked, but not the radio. Otherwise, the hotel was fine. September 29, 2013
Rated 4.0 out of 5.0 by Good Experience I stayed at this hotel for a Tango Festival in September 2013. The hotel personnel were very friendly and responsive and my reservation was handled very well. The room was clean overall but there was a stain on the bed cover. My room had no refrigerator or microwave and the Coke machine in the hall on my floor was sold out for the 4 nights I was there. There are no stores or restaurants within an easy walk to pick up snacks or have dinner and no hotel store on premises. The bar was open daily but I don't think the restaurant was open after breakfast. The breakfast buffet was very good but the eggs seemed overdone. I would recommend this property as a good value and would stay there again. September 27, 2013
Rated 4.0 out of 5.0 by A Nice Stay The service was very good. The gentleman at the front desk was able to accommodate us. Rooms were clean and comfortable. Breakfast was a great deal. I would definitely stay here again. September 24, 2013
Rated 5.0 out of 5.0 by Good Value This was an older property but the room was very nice. Room was large and the bed comfortable with an assortment of pillows. Bathroom was also nice. Room was on 1st floor but was very quiet. Only negative would be that I wish the shower head would have been higher. This Holiday Inn met all my needs for a great weekend stay at a great value. September 6, 2013
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