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Rated 3.5 out of 5 by 227 reviewers.
Rated 5.0 out of 5.0 by nice place to rest This is a nice place to just rest. I stayed one night on a trip to el paso and it was perfect. Check in staff was excellent, helpful, and really pretty. I always appreciate when my platinum status does something. In this case a nice welcome package. I would stay again. The worst thing is that it is far from most places in Tucson, but that was OK with me. October 29, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great customer service this is my second time staying. Both times the beds were extremely cozy and plush. The staff is very accommodating, friendly and helpful It was a pleasurable stay. October 19, 2013
Rated 3.0 out of 5.0 by Decent Holiday Inn I only stay at IHG Hotels, and this one is decent. Guest services was excellent! They could improve the rooms by adding more outlets near the beds and making them easily accessible. When eating breakfast in the restaurant, the coffee mugs were all dirty (Bright Lip stick). The cleaning practices for utensils need to improve. Overall, this is a decent hotel, and I would stay again...Just minor improvements should be made October 17, 2013
Rated 4.0 out of 5.0 by Staff makes all the difference Front desk staff friendly and helpful, had ready restaurant suggestions and knew other destination requests. Wait staff at breakfast friendly and efficient. Room air conditioners awful; changed room because 1st one operated at an airplane roar, did not cool and did not shut off. 2nd room air conditioner cooled, but continually clicked on and off and again sounded like an airplane engine. Also blond bartendress was unfriendly almost to rudeness, knew nothing about the wine available and just not an asset to your otherwise excellent staff October 17, 2013
Rated 3.0 out of 5.0 by Excellent staff but not clean room The staff was incredible good and friendly, very helpful, but my complain is the odor in the room, despite it was an non smoking room, the odor of old building and smoke were overwhelming , also in bed sheets and bedspread the odor were like old and dirty clothes. Mattress was comfortable but can't say the same of pillows. October 17, 2013
Rated 4.0 out of 5.0 by quiet hotel I found the hotel very quiet even though they had a event going on. The checkin staff was very courteous and helpful, job well done. As for the bar staff, getting drinks and paying the bill took forever. It is an older hotel but overall the stay wasn't bad. October 16, 2013
Rated 5.0 out of 5.0 by A wonderful stay We went to Tucson for a wedding and the Holiday Inn was suggested as a great place to stay. All I can say is that we were overwhelmed by how nice the rooms were. The staff is the greatest, they are friendly, professional and there for your every need. It is one of the most comfortable hotels that we have stayed at and we have stayed at lot of them. October 10, 2013
Rated 3.0 out of 5.0 by convenient locaton old building, staff friendly. meals were adequate but meal service was on top of it trying to please. October 9, 2013
Rated 5.0 out of 5.0 by Great experience I was at this location for a gaming convention in early October 2013. The front desk staff was very courteous and professional. We had needs for an extra blanket and pillow and were offered a nice roll-away bed that was very comfortable for the individual using it. Though the hotel is getting older, they seem to be doing a decent job of maintaining it. I would have NO qualms about staying here again in the future. October 9, 2013
Rated 4.0 out of 5.0 by Favorite Tucson Location As a Platinum member i am almost always upgraded to a Suite without having to ask and the front desk is always friendly. They have a great bonus point program. Rooms are comfortable and clean but could be updated. The recent addtion of a new Chef is a welcome improvement. October 8, 2013
Rated 5.0 out of 5.0 by Wonderful Hotel! This was the second time we have stayed here and my family loves it! The only downfall this go around was the air conditioner in the two room suite (bedroom) was broken and ran the entire time! Other then that the room was clean and comfy! We always stay pool side and the pool area was wonderful! The inside restaurant always has wonderful food and staff! Thank you for being our preferred hotel chain! October 2, 2013
Rated 3.0 out of 5.0 by Water You really don't want me to answer this however when we were leaving I was checking under the bed and found unwrapped candy, toothpick, papers and etc. We were 2 days without a tissue box and went to the desk and picked one up for the room. The lamp by the bed was missing one light bulb and in 4 days it was not replaced. I know it is an old property however some of these things could have been taken care of. October 1, 2013
Rated 4.0 out of 5.0 by Okay for the price The hotel needs some updating. The in the wall AC/Heater is very loud and does not distribute the air evenly. Next time my organization has a function at this hotel I will be better prepared. I will remember to bring a multiprong extension cord as there was no extra outlet between the beds for my phone charger. October 1, 2013
Rated 5.0 out of 5.0 by Great property! Nice, clean and friendly! The food was excellent! I will stay again. September 30, 2013
Rated 3.0 out of 5.0 by TV and Radio Problems I was there two nights last week. After the first night I had to leave. Then I checked back in two days later. I was looking forward to watching the Arizona Diamondbacks games both nights, but the available station selection did not include Fox Sports-Arizona, the station the D'backs are shown on. One of those nights, too, the radio in my room did not work (Room 222) The alarm clock part worked, but not the radio. Otherwise, the hotel was fine. September 29, 2013
Rated 4.0 out of 5.0 by Good Experience I stayed at this hotel for a Tango Festival in September 2013. The hotel personnel were very friendly and responsive and my reservation was handled very well. The room was clean overall but there was a stain on the bed cover. My room had no refrigerator or microwave and the Coke machine in the hall on my floor was sold out for the 4 nights I was there. There are no stores or restaurants within an easy walk to pick up snacks or have dinner and no hotel store on premises. The bar was open daily but I don't think the restaurant was open after breakfast. The breakfast buffet was very good but the eggs seemed overdone. I would recommend this property as a good value and would stay there again. September 27, 2013
Rated 4.0 out of 5.0 by A Nice Stay The service was very good. The gentleman at the front desk was able to accommodate us. Rooms were clean and comfortable. Breakfast was a great deal. I would definitely stay here again. September 24, 2013
Rated 5.0 out of 5.0 by Good Value This was an older property but the room was very nice. Room was large and the bed comfortable with an assortment of pillows. Bathroom was also nice. Room was on 1st floor but was very quiet. Only negative would be that I wish the shower head would have been higher. This Holiday Inn met all my needs for a great weekend stay at a great value. September 6, 2013
Rated 2.0 out of 5.0 by Had better stays I've loved my stays there in the past. This time was not as great! :( I didn't like that the pool closed at 10. There w a awful smell in the building, especially in the elevator. While taking a shower I had to hurry because the tub was clogged. I didn't realize the clock was wrong and I was late to a meeting! I hope this was the only bad experience, because I plan to continue to rent rooms there in the future! September 5, 2013
Rated 3.0 out of 5.0 by A very nice pool area The hotel upgraded us to a suite near the pool. Although I did not swim in the pool (too busy of schedule) it did look VERY inviting! On the negative side the facility was dated, but I would return due to the value. September 4, 2013
Rated 3.0 out of 5.0 by Marginal Room was comfortable for the most part. Toilet was perpetually flushing. Otherwise pretty quiet. One of the elevators stank horribly and overall it seemed dirty. Still haven't received my IHG points after 10 days. I'd stay here again but will certainly be checking into other options. September 2, 2013
Rated 4.0 out of 5.0 by Second try I was very happy to see the overall improvement in this property. Based on my previous stay I had decided that I would not stay there again. However, I chose to give it another try and was very happy with the vast improvements in your hotel. Good job. I will stay there again... Keep up the good work. September 2, 2013
Rated 3.0 out of 5.0 by Tucson Weekend The hotel was in a location that was easy to commute to down town for a wonderful day trip or hit the highway to check out the old west. The facilities were nice and clean. The staff was very courteous and attentive to our needs. August 29, 2013
Rated 5.0 out of 5.0 by Beyond expectation! Service by the staff was personal, always smiling, courteous and warm. These days one cannot find this kind of personal experience for this price. Even spending more money in other hotels, did not give me this service, hospitality is not the size and dollar value of the hotel, but how the staff, right from the shuttle driver to the receptionist, treat the guests. Keep up the good work Paulo Verde staff. I look forward to future visits to your location. August 22, 2013
Rated 5.0 out of 5.0 by Staff was very helpful and friendly We needed extra bed and we were offered rm upgrade at no charge. Every morning staff greeted us with smiles and hellos. August 16, 2013
Rated 5.0 out of 5.0 by Great place to stay! The hotel is near the airport with free shuttle services in the area. Good clean pool, great exercise facilities, everything nice and clean, and a staff that is unbelievably friendly and helpful. Will stay there anytime I am in Tuscon. August 16, 2013
Rated 4.0 out of 5.0 by very nice accommadations nice room accomadations. bathroom sink stopper needs attention. August 15, 2013
Rated 3.0 out of 5.0 by Was good but staff could improve My husband and I stayed here on our way to Texas and the room was great and the bed was extremely comfortable but the staff was not the nicest. When I first checked on the lady was extremely rude to me and very short like she just hated her job and the fact it was the night shift I'm assuming. And then the day we were leaving we had the privacy please sign on the door and three times the maid service kept knocking even opened the door once. What good is the sign if they don't obide by it Then when I checked out one girl kept just looking at me not helping at all and then finally a young guy helped me and then answered the phone mid sentence and talked for like 20 mins which I understand, but never once got an apology for it and then the staff the night before had an ice pack for me and I asked him for it and he rolled his eyes at me and just got annoyed I needed it back. I wasn't very happy with the staff but the room was good. Probably wont be coming back August 15, 2013
Rated 3.0 out of 5.0 by Would not go back The restaurant was horrible. We sat there for at least 20mins before the server came to see what we wanted and another 20 to get the drinks and we left after and 20 min because he did not come back to find out what we wanted to eat. The hotel was alright, for some reason they did not check me in using the correct rate. August 4, 2013
Rated 2.0 out of 5.0 by Needs Updating Staff was very nice, but the hotel needs updating. The a/c in the room did not work well. August 2, 2013
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