Rated 3.5 out of 5 by 136
Rated 5.0 out of 5.0 by Drooo Very accomadating staff!
I pricelined my room but then had to check in very early (9am) due to my ride having to drive to LAX for a flight. The check-in staffer allowed me to get my room straightaway! Much appreciated as I was prepared to wait it out in the lobby with my computer.
October 29, 2012
Rated 1.0 out of 5.0 by Nothappy1 You get what you pay for!
We arrived at 3 pm for check in and there were absolutely NO rooms available; we were told it would be at least an hour before one would be available. We planned on resting a bit before having to get ready for a wedding; and were therefore unable to relax beforehand. The lobby was filled with people waiting for rooms and I needed to give my elderly mother her meds for cancer treatment, check her glucose level and give her an insulin shot which could not be done in a public bathroom for sanitary reasons; much less in the lobby in public view. Staff at front-desk and manager were not sympathetic and were not concerned for my mother's medical needs, as I was just told to check back later for availability. We did not find the beds comfortable; rooms smelled musty as did elevators; hotel rooms are run down; and the bar closed at 11 pm on a Saturday. Will NOT be returning ...spend your money elsewhere!
October 26, 2012
Rated 4.0 out of 5.0 by Jim3687 Morning breakfast buffet
Not the best buffet, the eggs were dry, hard and crusty on the bottom, and the breakfast potatos were also very dry. Should have ordered off the menu so it would be fresh. Have not had this at any other Holiday Inn or Holiday Inn Express.
The staff at the front desk was fantastic as well as in the bar at night.
October 26, 2012
Rated 1.0 out of 5.0 by zz123 To much noise
Stayed at this hotel 10-17 thru 10-19. Train noise at 3 to 5AM you won't need an alarm clock. Rooms facing the street are so bad from traffic noise all night the only way you will get sleep is to bring sleeping pills.
October 22, 2012
Rated 5.0 out of 5.0 by bahaga Smiles
We loved being able to leave our car in the parking lot knowing it would be safe while we were away for a week. The shuttle and rooms at both ends of our trip were a bonus. But most importantly, I have rarely had so much friendliness from everyone on the hotel staff, from the housekeepers, to drivers, to the front desk. We will definitely make a return visit.
October 21, 2012
Rated 4.0 out of 5.0 by Patticake overall stay
The rooms were comfortable and clean. The lobby is very nice and so were the people that checked me in. Was great that we had a shuttle take us to the Beefest and get us back. Went to the dining area. That needs improvement. The service was very slow. The beerfest was that weekend and a wedding was going on. With that info they should have planned ahead prepared for it. They were busy but it wasn't like overwhelming and we never got a drink nor a menu. The waitresses were rude and acted like we were bothering them. We had to go down the road to eat.
October 13, 2012
Rated 3.0 out of 5.0 by HopHeads Housekeeping staff needs some work
We stayed at this hotel over the weekend because it was one of the host hotels for the Great Tucson Beer Festival.
We called ahead the day of our arrival to find out if we could check in early and they said no problem as long as they had clean rooms available.. The front desk rep was very friendly and informed us about the shuttle options to the event.
The manager came up at that point to snap at the girl for giving us the wrong information about the shuttle (apparently it had changed that morning). She was very rude to the girl even after we tried to assure her that it was fine, no harm came of it. She ignored us and walked off. Very unprofessional to treat your staff like that, especially in front of customers.
The room itself was fine. Unlike the exterior of the hotel and lobby, the room didn't look dated. Everything worked fine.
The day after the beer festival, we were woken up at 8:57am by housekeeping knocking on our door and trying to open the door (we had it locked#. I called the front desk and asked them to please tell housekeeping to leave us alone since check-out wasn't until Noon and they woke us up. They said they would let them know. Well, 10:45am rolls around and they are back knocking at our door.
What is wrong with the housekeeping service? Before 9am is rude - people are still sleeping at 9am #especially after a beer festival the night before).
Besides the housekeeping staff issue and the manager's unprofessional treatment of the staff, it was a good stay.
October 12, 2012
Rated 4.0 out of 5.0 by GalavantingGal Tucson AZ
Hotel Staff was Great! They had a really Cute Priority Club welcome bag upon arrival. Manager left a special message on the phone to have a great stay. Only down side, dinner at the resturant was less than great. I would recommend using this hotel, however skip eating at the lounge resturant.
October 9, 2012