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Rated 3.9 out of 5 by 45 reviewers.
Rated 5.0 out of 5.0 by Absolutely Love the Place This is a truly wonderful hotel. The room was great. Yes, an older hotel but that only gave it character. The place is well maintained and clean. The staff was extremely helpful. The sauna area is wonderful. The hot tub, wet sauna, and heated outside pool (even in the winter) were perfect after a long day of skiiing, and I won't forget to mention the shuttle service from the hotel to the Vail ski lodge (or anyplace else you care to venture in Vail). That was a real convenience! I truly loved the place. I can't wait to get back there. Thanks so much you guys for the great holiday!! January 10, 2014
Rated 5.0 out of 5.0 by Loved it We had a condo room. Very roomy. Loved the views. Would stay here again. January 8, 2014
Rated 5.0 out of 5.0 by Fun hotel, working vacation... I stayed almost 2 weeks, working while in Vail. The staff was very considerate of my oddball hours, and I had my dog with me, and that was a great comfort. Upon check-in for such a long stay, I realized I could really use a refrigerator. Diego at the front desk had one dropped in my room within the hour! All restaurants on property were fun AND delicious! Thanks so much, hope to be back again! January 7, 2014
Rated 3.0 out of 5.0 by Expensive and low quality I requested the government rate and the clerk gave me $5 off (about $125 to $120). Other Holiday Inns have a much better government rate (about $77). It took forever for the clerk to get me checked in which was super frustrating because it was incredibly late and I was very tired. They also had no gift package for Priority club members. I requested a comb the next morning and it took the same clerk about 5 minutes to find one. At one point he just told me they are out. Then he looked down and saw them. Clerk seemed very incompetent and the price was way to high for the low quality experience. December 14, 2013
Rated 5.0 out of 5.0 by Exceptional service I had knee surgery, and was staying at this venue during rehab. The staff were exceptionally warm, helpful, and friendly. They would drive me twice a day to hospital for my rehab, and sometimes outside their shift hours. They would help me with my medical equipment, topping it with ice each day. I love the hospitality in this place. Definitely recommend staying there. November 2, 2013
Rated 5.0 out of 5.0 by Holiday Inn, Vail I'll get right to the point! This is a great hotel! Excellent location, clean rooms, comfy beds and an awesome staff. We will definitely stay there again the next time we're in Vail. ( Oct. 2013) October 17, 2013
Rated 5.0 out of 5.0 by Resort at Bargain price Great property, great restaurants and committed staff. October 13, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable & Quiet What a nice retreat - - the room was spotless, the bed was comfortable, the amenities were numerous and there was even a nice little deck where the Vail scenery and fall weather could be enjoyed. Thank you for a pleasant stay! October 6, 2013
Rated 5.0 out of 5.0 by Very Comfortable and nice Thank you so very much. My stay was very enjoyable. October 5, 2013
Rated 5.0 out of 5.0 by Vail Recommended hotel great sushi restaurant. Clean rooms will stay again. September 29, 2013
Rated 2.0 out of 5.0 by Room 238 is horrible The noise level of a room near the exit door is horrible. The high traffic between 10:00PM-12:00AM is rediculous for guests that actually want to sleep. The same door became an issue again about 6:00AM. Finally, by 8:00AM, we just got out of bed. The entire goal was to sleep in for the first time in forever. Oh well. There was one fabric chair in the room and the oil stains on it were really creepy. With being IHG members, we would not stay at this hotel again due to our recent experience. September 26, 2013
Rated 5.0 out of 5.0 by HOLIDAY INN- VAIL I have been a patron of the Holiday Inn in Vail since 2004- Excellent property with great staff and several amenities for the guest. 3 good restaurants on site for the guests. September 20, 2013
Rated 4.0 out of 5.0 by Nice stay A very pleasant, Convenient and comfortable place to stay. I will definitely visit again. Thank you!! September 2, 2013
Rated 5.0 out of 5.0 by Lots of room For a family of six it was the perfect place for us to stay. We had one of the loft rooms which was very nice and spacious. The staff was very friendly. August 24, 2013
Rated 4.0 out of 5.0 by Fair Value Outside of building looks tired. Inside is better, it's been updated and they have a wonderful sitting area in the lobby.. Nice useable business center. Room: carpet is ok, linen and furnishings are updated. Very firm mattress but, slept fine. Enjoyed a wonderful, simple meal at the restaurant on property. Much better than a hotel dining room, they must have leased it out because the food was great. We would stay there again. August 19, 2013
Rated 1.0 out of 5.0 by Disappointing Soiled carpet, grounds are unkept as well as pool. Did not have a fridge in the room which was requested. Bath did not seem clean but worst of all the pillows were 12 x 12 inches and could not sleep the first nite - had to request full size pillows. Would not recommend at all. August 16, 2013
Rated 3.0 out of 5.0 Did not meet my expectations. I was in Vail for a Wedding and I made my reservation a month prior. The room they gave us was right by the laundry room which I had not noticed when we showed up at night. In the morning I could hear everything going on in the laundry room and the ladies chatting away. This room was the worse. The television did not work so I had to get up and go have breakfast which was not included with the stay. The worst I think was the laundry room I was not able to sleep IN. This really bothered me because I took the time to make the reservation and I got the worst room at the hotel..... August 7, 2013
Rated 3.0 out of 5.0 by need better mattresses to hard very uncomfortable. I would stay again but would want a room with a softer mattress. August 2, 2013
Rated 5.0 out of 5.0 by Very accomadating We were in Vail for my daughters wedding and when the wedding party arrived early we were all able to check in!!! Front desk personnel was awesome! August 2, 2013
Rated 5.0 out of 5.0 by Great experience The staff was friendly and helpful, room was very comfortable and well furnished. The views were spectacular! July 29, 2013
Rated 4.0 out of 5.0 by Enjoyed my Condo Room I enjoyed my stay at the Holiday Inn Vail, Colorado. I am a Platinum Level IHG Rewards member and was offered an upgrade to one of the hotel's condo rooms on the fourth floor. What a wonderful surprise to open the door to my room and see that my room included a loft area upstairs with two beds. Enjoyed the view from the balcony too. I enjoyed a good breakfast in the Westside Café. Took a quick dip in the swimming pool. Would stay here again if I ever return to the area. July 24, 2013
Rated 3.0 out of 5.0 by Nice property - has 3 restaurants and a massage place attached Stayed here for work. Average property, nothing extraordinary except it was very convenient to have 3 restaurants attache and having the ability to get a massage so close was a very nice touch! Although I rated this as average, the property itself was very nice and should be rated (not able to above) as a 4 - above average!! They messed up my reservation though. I reserved Monday thru Friday, however they actually checked me out Monday. When I asked about why my key stopped working they said it was not because they checked me out. However, as I am trying to see my reservation on my IHG account, the last 4 days do not exist. They charged my personal account rather than my business credit card and did not credit me the reward points. Upon calling the hotel, so that I can get a copy of the receipt, they said they would email me them but informed me I have to call corporate to get the reward points straightened out. Other than trying to get this billing issue straightened out and trying to get receipt emailed to me it was a fine hotel. July 16, 2013
Rated 2.0 out of 5.0 by Worst Cable TV Ever What kind of hotel doesn't even get ESPN? Pathetic. July 15, 2013
Rated 4.0 out of 5.0 by We always choose this place When we drive to Las Vegas we always stay at this Holiday Inn which is older but kept up nicely. They have conveniences in walking distance. My only wish is for a late night menu in the motel otherwise we'll be back. June 5, 2013
Rated 5.0 out of 5.0 by room amenities We had a small, queen bed room.with a very nice balconey and gorgeous views..which was very comfortable...It would have been even better to have had a little refrigerator and microwave...the room was spacious enough to have accommodated it (room 426) ..It could have also accommodated a small rocker recliner in addition to the executive desk chair. I just pulled in a balconey chair so that my husband and I could both have a comfortable place to sit while watching TV. thanks.. April 1, 2013
Rated 4.0 out of 5.0 by Small condo We stayed in a 2 queen condo at Vail. The value at Vail was outstanding. The staff was very helpful and very responsive. The manager was extremely friendly and gave us a free upgrade. We certainly enjoyed daily maid service that is no typical in a condo. On the downside, the condo was drab (ALL brown), plastic flowers?, outdated furnishing,and a poorly poorly equipped kitchen. We had to buy a can opener :( and broiler pan. No crock pot . No hot pads, No large cooking pot. No scissors. Only 2 wine glasses. Basic kitchen items in a ski condo were missing. The walls were very very thin, the beds were hard. But plenty of hot water and very clean! The shuttle service to the slopes was very convenient with friendly and helpful drivers BUT NEED MORE RUNS between 8-9 and 3-4. Having to wait 25 minutes at 4 PM, sitting and watching other condo vans come 2 and 3Xs while waiting and waiting for Holiday Inn got really old. And when the van finally came, it was over crowded. Amenities; the hot tub was frequently too hot, the steam room was broken, the treadmill was broken, but the staff responded quickly to resolve the issues. Overall, seems like the staff was trying very hard to make up for a dated hotel. Seems like Holiday Inn needs to do some major renovations and this would be a top notch hotel February 7, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable and Convenient This is our 3rd year going to this hotel for a long ski weekend. We've found the rooms and common areas to be clean and spacious. Our room was nicely re-stocked every day. The ski shuttle was always on time every half hour. There were always clean towels in the jacuzzi and coffee in the lobby. A great cost effective balance between cost and uxury. January 29, 2013
Rated 2.0 out of 5.0 by Just OK I have stayed at the Vail Holiday Inn several times primarily because I'm an executive platinum member with Priority club and can use points to book rooms( Executive Platinum is the top level of loyalty). That being said, I have never been upgraded to a better room for my loyalty which actually happens often around the country. My last visit was MLK weekend 2013. We were supposed to have a king executive room which should include a pullout couch. Annoying that there was no couch. Also had several piles of dog doo on the balcony which speaks for itself(Room 402). The Sauna didn't work either due to no steam. The fitness room was subpar since most of the machines were broken or had issues. The best part of this hotel is the free shuttle to vail village and the neighboring bars. I heard this hotel is supposed to remodel at the end of the season so I'm looking forward to that. Definitely not worth the price of admission and wouldn't stay there if I wasn't staying for free with points. My suggestion, stay at the Frisco newly renovated Holiday inn if you want to stick with the brand. Of course if you are just looking for a bed then this Holiday inn is satisfactory since there were no bugs or anything. January 26, 2013
Rated 5.0 out of 5.0 by cable was not available Dina is an asset to your hotel and Bruce was efficient, friendly and helpful as shuttle driver January 23, 2013
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