Rated 3.8 out of 5 by 349
Rated 4.0 out of 5.0 by grannie 2 Reception brilliant
Hotel reception manager Paul espcially is very good nothing too much trouble. Staff very courteous. Will not use bar again. One week I went and the next week same drink £1 different when I queried they had charged me £1 for shot of lemonade. I had had half shandy. So they charged for half pint of beer and £1 for for a shot of lemonade. Concluding I didn't have half of beer as the lemonade took up some of glass. I know you have to expect hotels to be more expensive but I think this is taking the Im not a miser but do expect fairness. Will be using hotel again but not the bar.
January 22, 2015
Rated 5.0 out of 5.0 by delta bravo 25 room 101
over all hotel was excellant apart from one or two little things,one night during evening meal one of the waitresses hovered waiting for plate to be finished, Reported cigarette holder outside was overflowing and butts over the floor.The power points are on one side of room none near the bed,but im being very picky, the staff were really freindly,and helpful.
January 19, 2015
Rated 3.0 out of 5.0 by Sumo Si Not to usual IHG standards
The staff didn't match the usual IHG standard and the hotel required a spruce up as it looked grubby away from the main lobby.
January 17, 2015
Rated 4.0 out of 5.0 by grannie 2 Staff very helpful
Had to move big chair to get to standard lamp switch and it hadn't been hovered for a long time as very dusty
January 14, 2015
Rated 3.0 out of 5.0 by Olympian An uneven stay
This Holiday Inn is ideally sited near Junction 10, but the directions from a difficult roundabout are not straightforward.
I booked five rooms for a weekend with my family with Reward Points. This process is made more complicated because only one room can be booked at a time, and, despite direct contact with the hotel, the rooms did not match the names provided and confirmed by email.
Service is uneven because front desk was understaffed, and the restaurant for breakfast was not really geared to the requirements of weekend guests at a relatively slack time of year.
Rooms were serviced well, but provision in bathrooms of towels and toiletries were below the standards set by Holiday Inns elsewhere.
All in all an unsatisfactory experience.
January 14, 2015
Rated 3.0 out of 5.0 by whydidibother Gown Downhill...
I stayed here on business 6 months ago in room 215 and so Decided to stay here again.. What a mistake.. (we had room 231 this time( We discovered that the "best flexible rate" was only for the day you booked, and therefore we were penalised for booking a day earlier. The room rate had dropped by £8 a night but we were charged £15 more for a 2 night stay. Others after us I am sure got it for cheaper so that was a bad start.
The rooms were okay with decent facilities. Apart from being able to hear the other guests "activities" my partner has been bitten several times so we can only assume the mattress was full of bugs. We have pictures of this and a complaint has gone in directly)
I booked us in there for the facilities. The IHG website showed all was good. But when we got there the Sauna and Jacuzzi were both broken and it seems have been for some time. The swimming pool was luke warm if best. The whole experience was under whelming and disappointing. We trading in the breakfast of the HIE for the above facilities and wish we hadn't
The internet this time was free (The website states £12.95 even though the receptionist said I was wrong and it didn't- It does!)
However it was also very very slow and we used our phones because we actually wanted to do something with our time.
So all in all a very disappointing experience and this hotel has shown us that booking early and staying loyal mean diddly. So we've vowed never to return to this hotel again.
January 11, 2015
Rated 5.0 out of 5.0 by AdoHo All good
My only issue was wondering which hotel on J10 this was (north bound side).
Big clean quiet rooms, nice bar, nice breaky.
January 9, 2015