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Rated 3.9 out of 5 by 270 reviewers.
Rated 5.0 out of 5.0 by Shocked at the negative reviews! In my qualified experience (circa 150 nights in away from home per annum in various hotels around the globe) this hotel deserves some massive credi!, it's by chance I happened to stay here as my usual Holiday inn M6 J7 was full, that turned out to be a blessing as this branch is miles better in every sense, The service was amazing from check in through to check out, from the restaurant staff to the pool and fitness centre staff, Check- in very slick and all staff very courteous. Lobby area and restaurant are of an extremely high standard. The rooms were spacious and clean,. The firm beds made for an excellent nights sleep. Breakfast very tasty, plentiful, good choice and relaxed atmosphere. Excellent location for all local attractions and amenities. Well done to the management and staff for the excellent running of the hotel! I look forward to staying again when in the area! July 24, 2014
Rated 3.0 out of 5.0 by Restaurant non starter Have stayed here on several occasions (company booked hotel). Have never had a decent evening meal. On this visit booked a table, on arrival told no meals being served for at least half an hour (waitress said they were busy with room service). We ate out. This is undoubtedly the worst Holiday Inn I have encountered July 22, 2014
Rated 5.0 out of 5.0 by Great hotel and staff Great value on the rooms, lovely hotel with friendly, caring staff. Food was of high quality as well. Will come back when in the area again. July 22, 2014
Rated 1.0 out of 5.0 by Worst Run Holiday Inn Ever Stayed here several weeks. Problem after problem with TV, Internet, Room Safe etc. not working. Reporting things to Hotel staff was pretty much a waste of time, complacency is their middle name. Also check your credit card/debit card payments carefully I'm now in dispute with them over an amount deducted from my card that I don't recognise. Quite simply the worst run Holiday Inn I've ever stayed in! July 22, 2014
Rated 1.0 out of 5.0 by Hospitality I have been living in holiday Inn for 7 years to date never Felt so alien, staff and service repelling, and argumentative There is a great disregard and shade of doubt in every conversation The staff have. It could be a local compulsion But I do not expect to bear the burnt of it. Simply to prove my point, I was expecting them to credit 400 points or a drinks voucher None was offered , i thought they are busy , but even on check out No response. I made my desicion I will lodge at a different hotel For next 5 months that I am there. Thanks and sorry for asking me a response July 21, 2014
Rated 5.0 out of 5.0 by Stayed 9th May - Outstanding Service On the way home from a business trip, we decided last minute to stay over and break up the journey. Booked 15 minutes before arriving so didn't expect much. Room was tired, bathroom mouldy from what appeared a leak from above. Heating in room didn't work. Overall it was still a higher standard than i'd expect at the nearest budget hotel which we had priced and was more expensive. Ordered room service, two burgers, they did inform us it would be about 45 minutes. After an hour, it arrived but only one burger. We informed the member of staff and the manager came back. What happened next was probably the best response and experience i've ever had with any Holiday Inn or IHG Group hotel. The manager was fantastic, sorted a replacement burger very fast, explained hotel was full and we had last room, organised a temporary heater. He couldn't have been more helpful and I just wish I had got his name to commend him here, hopefully someone at Holiday Inn which check staff rota for 9th May and sort that out?? July 20, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn I arrived to hear someone complaining about their room, which I ignored thinking that happens sometimes. My room was clean and everything looked nice but the tv would only stay on for a few minutes before turning itself off. I wasn't too worried because it was late and I thought I would just have a shower and go to bed. The shower didn't work either! After much messing about, I finally managed to get some water but it was only tepid. In the morning I mentioned the problems at reception and the response was a shrug and the comment that they would add it to the list! I will not be staying there again! July 16, 2014
Rated 5.0 out of 5.0 by Business or Leisure I have stayed here on business and leisure. A very professional and friendly staff who always make you so very welcome. I would like to mention 2 particular staff who always meet you with a smile and a genuine passion for great service Victoria and Nathan Thank you July 14, 2014
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