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Rated 3.8 out of 5 by 303 reviewers.
Rated 2.0 out of 5.0 by Disappointing Staff were fairly friendly, but the hotel was shabby and dirty. Furniture in my room was broken and the bathroom had mould and smaller strongly of dampness. Room service was not of a good standard. October 19, 2014
Rated 1.0 out of 5.0 by Holiday Inn Walsall M6 J10 I stay at IHG hotels on a regular basis and can honestly say this is the worst one I've ever stayed in. There are too many issues to list here, but in summary I had issues with heating in my room, mould under windows, cold food served by room service and an exceptionally rude receptionist. I will never stay here again and and will strongly advise others not to do so either. This place needs to raise standards or risk damaging the IHG brand October 18, 2014
Rated 1.0 out of 5.0 by Walsall Holiday In Food in edible Would not recommend this Hotel to anybody October 17, 2014
Rated 3.0 out of 5.0 by Poor room quality? Booked two rooms, One had Mould on the walls, net curtains and the window surround. Mould in the corner of the room from top to bottom! So this room had issues with ventilation and cleanliness! Room next door perfect? So....Over-site of cleaning staff and maintenance in this room. Reported to reception on checkout. October 16, 2014
Rated 3.0 out of 5.0 by Restaurant organisation The restaurant food and service is good, however serving times are too long. We booked dinner b&b, but menu didn't show this option, so caused confusion. New manager in, who acknowledged problem, resolved and was told he was working through it. As always, not good after long journeys! October 15, 2014
Rated 4.0 out of 5.0 by Poor Resturant and Bar offerings. See previous notes about bar and restaurant. A promise to restore may encourage me to return, otherwise I will use another local hotel for future visits. October 13, 2014
Rated 2.0 out of 5.0 by J10 Having stayed here many times with various levels of quality this time was rather disappointing In the room a sweet wrapper and hairgrip were lying on the floor, In the bathroom the silver cover on the shower hose was broken and hanging loose. The air conditioning unit would only blow cold air. At the pool the Jacuzzi did not have any water in it. The final straw was on the Sunday morning the fire alarm went off twice, this just made the fact that the room cost a bit more than usual somewhat annoying. October 9, 2014
Rated 1.0 out of 5.0 by Stay away or beware We booked this hotel for a relaxing break. The reason why we choose this hotel was mainly due to the leisure facilities including pool and Jacuzzi. On arrival we were greeted by two young staff member on reception who appeared to have only just left school, and had a disinterested and dismissive attitude to match. I find it difficult to believe that they were complying with any kind of corporate dress policy as one at least wold have looked more at home at some kind of pop concert. We were very glad to be away from this area once we got through the rigmarole of booking in. the room was spacious and mostly clean. The one exception being what appeared to be a recently installed air con unit that had left a dirty bare patch of wall behind it with drill hols showing. Unfortunately our disappointment of this hotel continued when we went to the leisure facilities only to find that the Jacuzzi was not working. Given this was the main reason we booked this hotel it really spoiled things for us, especially that neither on the web site at booking, or while booking in, did anyone mention this fact. I will say on a positive note that the bed was very comfy and we both enjoyed a good night sleep, even if we were woken up very early by children running up and down the corridor (id have expected the hotel staff to monitor this and manage issues like this). Breakfast was very over priced in my opinion at £14.95 each. Given there are hotels within half a mile with better facilities, same price, more professional and polite staff, cheaper food & drink and these have weekend entertainment I would strongly advise other travellers to avoid this hotel and opt for a better alternative. October 9, 2014
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