Rated 4.0 out of 5 by 157
Rated 3.0 out of 5.0 by KCKCKC Missing welcome bonus points for IHG Gold member
Returned for the second time but booked an executive room with a separate lounge area. Like the last time, the room was equipped with a portable electric heater and so the room felt extremely cold when first entered. TV was missing at the lounge (just a hole in the wall) and the table was wobbly. Not impressed that I filled in the missing welcome bonus points online and the reply was that I should contact the hotel direct! After 2 weeks, still waiting for my bonus points to be credited to my account.
December 3, 2013
Rated 4.0 out of 5.0 by EX39Baggie Disappointed
We booked the Holiday Inn at J10 M6 Walsall in preference to the nearby Premier Inn because it was a good price and you tend to think of Holiday Inn and quality.
This was not the case for us.
The room was clean, but dark and depressing.
The bed was very comfortable but the pillows small , this for us made sleeping difficult.
We stayed two nights, on the first morning the shower head fell off the wall. This was reported twice to reception but wasn't fixed. Ever tried to shower holding the shower head in one hand - not easy.
Breakfast, was good, but not better than Premier Inn.
Was hoping our shower problem would have been picked up at check out, but nothing mentioned,was hoping for a small discount.
Will we return? Doubtful. Would only consider if the other hotels in the area are full or if our stay is in the summer, rooms have A/C!!
December 2, 2013
Rated 5.0 out of 5.0 by OSSM Great Place to Stay
I stay at this hotel quite a bit during the year whilst on business in the West Midlands. The location is excellent. Access can sometimes be difficult due to traffic (best to try and avoid rush hour).
The staff are always polite, helpful and friendly. Food in bar and restaurant is usually very good.
I'm always recognised as a rewards member. If an upgrade is available, they will make every effort - no need to ask. The exec rooms make working a lot easier.
Very comfortable hotel to stay in and usually very reasonably priced. I always try to stay here rather than the Express nearby.
November 28, 2013
Rated 3.0 out of 5.0 by Bramwec Poor customer service
Woken at 1pm by the heating system braking down very loudly. Resulting in a very poor nights sleep. I complained the next morning and asked for a response as a priority club member. The reception promised I would receive response but absolutely nothing! Very poor 2nd poor experience in a short period. Time to take my business elsewhere I think.
November 27, 2013
Rated 3.0 out of 5.0 by SR84 Family room
I booked a family room and it was a very very uncomfortable sofa bed. You could feel all the springs under you. We had two rooms booked, the other had problems with the heating. I've stayed at this hotel a number of times and not had any problems, this was booked esp due to that but I was very disappointed. I was also celebrating my birthday that weekend and this made it more so disappointing.
November 27, 2013
Rated 1.0 out of 5.0 by NevilleBadger Pretty bad
Heating didn't work. No remote for the TV so that didn't work either. Duty Manager did her best to help for 30 minutes or so and then gave up.
I emailed the General Manager the morning after, never heard back from him. Never seen him in his office, either, although I have stayed there many times. Not sure he really exists.
WiFi is the slowest in the world as well.
November 25, 2013
Rated 5.0 out of 5.0 by ClaireLou Recommended hotel!
I frequently stay at this Holiday Inn and will continue to do so due to the excellent service. The staff are always welcoming and nothing is too much bother.
The restaurant offers a wide range of meals and will make different meals on request. Kirsty, Andrew and the team go out of their way to make sure that an enjoyable stay is had.
The rooms are clean, comfortable and spacious, room service is efficient and just as enjoyable as the restaurant.
I would recommend this hotel, and have done to colleagues.
November 23, 2013
Rated 2.0 out of 5.0 by varun Extremely noisy for an otherwise good hotel
Very thin walls. Outdated interiors. Lots of noise at night. Can hear every person walking outside. Not the best night sleep.
Has a gym and swimming pool. Apparently the restaurant has been updated with new menu. Not tried it. Check in was efficient but robotic. At check out, we complained about thin walls and noises outside. It looked like he wanted to get away from the issue, so quickly apologized and asked if i needed an invoice.
Won't be going back in a hurry. Not recommend it. There is a holiday inn express just across the road. Probably try that.
If you don't mind a disturbed nights sleep but need a fitness center and a swimming pool. Then this is the hotel for you. Or else reconsider.
November 22, 2013