Rated 4.0 out of 5 by 155
Rated 5.0 out of 5.0 by OSSM Great Place to Stay
I stay at this hotel quite a bit during the year whilst on business in the West Midlands. The location is excellent. Access can sometimes be difficult due to traffic (best to try and avoid rush hour).
The staff are always polite, helpful and friendly. Food in bar and restaurant is usually very good.
I'm always recognised as a rewards member. If an upgrade is available, they will make every effort - no need to ask. The exec rooms make working a lot easier.
Very comfortable hotel to stay in and usually very reasonably priced. I always try to stay here rather than the Express nearby.
November 28, 2013
Rated 3.0 out of 5.0 by Bramwec Poor customer service
Woken at 1pm by the heating system braking down very loudly. Resulting in a very poor nights sleep. I complained the next morning and asked for a response as a priority club member. The reception promised I would receive response but absolutely nothing! Very poor 2nd poor experience in a short period. Time to take my business elsewhere I think.
November 27, 2013
Rated 3.0 out of 5.0 by SR84 Family room
I booked a family room and it was a very very uncomfortable sofa bed. You could feel all the springs under you. We had two rooms booked, the other had problems with the heating. I've stayed at this hotel a number of times and not had any problems, this was booked esp due to that but I was very disappointed. I was also celebrating my birthday that weekend and this made it more so disappointing.
November 27, 2013
Rated 1.0 out of 5.0 by NevilleBadger Pretty bad
Heating didn't work. No remote for the TV so that didn't work either. Duty Manager did her best to help for 30 minutes or so and then gave up.
I emailed the General Manager the morning after, never heard back from him. Never seen him in his office, either, although I have stayed there many times. Not sure he really exists.
WiFi is the slowest in the world as well.
November 25, 2013
Rated 5.0 out of 5.0 by ClaireLou Recommended hotel!
I frequently stay at this Holiday Inn and will continue to do so due to the excellent service. The staff are always welcoming and nothing is too much bother.
The restaurant offers a wide range of meals and will make different meals on request. Kirsty, Andrew and the team go out of their way to make sure that an enjoyable stay is had.
The rooms are clean, comfortable and spacious, room service is efficient and just as enjoyable as the restaurant.
I would recommend this hotel, and have done to colleagues.
November 23, 2013
Rated 2.0 out of 5.0 by varun Extremely noisy for an otherwise good hotel
Very thin walls. Outdated interiors. Lots of noise at night. Can hear every person walking outside. Not the best night sleep.
Has a gym and swimming pool. Apparently the restaurant has been updated with new menu. Not tried it. Check in was efficient but robotic. At check out, we complained about thin walls and noises outside. It looked like he wanted to get away from the issue, so quickly apologized and asked if i needed an invoice.
Won't be going back in a hurry. Not recommend it. There is a holiday inn express just across the road. Probably try that.
If you don't mind a disturbed nights sleep but need a fitness center and a swimming pool. Then this is the hotel for you. Or else reconsider.
November 22, 2013
Rated 2.0 out of 5.0 by Sami10 Unfriendly staff
The hotel was comfortable, clean and of a decent standard but the staff were not welcoming or hospitable. The chap on the front desk refused to check me in 25 minutes before 2pm did not check if a room was ready was ruder than a doorman on a night club and he could see I had luggage no offer to store it or anything. I was left highly disappointed and will not be staying at junction 10 again. I even mentioned I was IHG member and response was doesn't matter poor service.
November 21, 2013
Rated 4.0 out of 5.0 by RayCH Busy but good experience
Every room taken so very busy but check-in was quick. Ample car park spaces. Breakfast was fine. Only down points - clothes' hook#s# missing from inside of bathroom door and bed was quite firm. I have arthritic hip so should have brought my mattress topper!
Overall, I'd definitely stay again.
November 20, 2013