Rated 3.9 out of 5 by 272
Rated 3.0 out of 5.0 by Raggie Standards going downhill
I use this hotel frequently however this last stay as made me think about looking elsewhere. The room air conditioning was dreadful it cooled ok but it sounded like a waterfall in your room. The bathroom was covered in mould on the roof and on the curtain, no soap in the shower dispenser so I took off the one at the sink and left it in the bath, next day still no soap in the shower and the dispenser back on the one at the sink....... No iron or ironing board in the room used to be standard? I asked for one they said it would be sent up I am stil waiting . The restaurant has also went downhill the breakfast quality was really poor they must have cut back on quality as the items were not very good. At dinner they forgot o order our starters and arrived after about 30 minutes with our mains , some said that we had ordered starters , they apologised then we just had the main, went to pay the bill and they wanted to charge for the starters that we never had...........Bar prices have went up considerably as well , will think again about staying here in future .
July 26, 2014
Rated 2.0 out of 5.0 by Shet01 Check if there is a large function on before booking
This was a great location to stop off, rooms are nice and beds fine.
No hot food was available , tv didn't work and staff couldn't even swap a remote control to correct this, there was a wedding reception on so the bar area was very busy and noisy as no separation between the two. The staff were doing there best but clearly understaffed and struggling.
I am sure this would be a satisfactory hotel if there was no function on or there was sufficient staff to cope.
July 25, 2014
Rated 5.0 out of 5.0 by Kdoggydog Shocked at the negative reviews!
In my qualified experience (circa 150 nights in away from home per annum in various hotels around the globe) this hotel deserves some massive credi!, it's by chance I happened to stay here as my usual Holiday inn M6 J7 was full, that turned out to be a blessing as this branch is miles better in every sense, The service was amazing from check in through to check out, from the restaurant staff to the pool and fitness centre staff, Check- in very slick and all staff very courteous. Lobby area and restaurant are of an extremely high standard. The rooms were spacious and clean,. The firm beds made for an excellent nights sleep. Breakfast very tasty, plentiful, good choice and relaxed atmosphere. Excellent location for all local attractions and amenities. Well done to the management and staff for the excellent running of the hotel! I look forward to staying again when in the area!
July 24, 2014
Rated 3.0 out of 5.0 by 1234H Restaurant non starter
Have stayed here on several occasions (company booked hotel). Have never had a decent evening meal. On this visit booked a table, on arrival told no meals being served for at least half an hour (waitress said they were busy with room service). We ate out. This is undoubtedly the worst Holiday Inn I have encountered
July 22, 2014
Rated 5.0 out of 5.0 by bg2212 Great hotel and staff
Great value on the rooms, lovely hotel with friendly, caring staff. Food was of high quality as well.
Will come back when in the area again.
July 22, 2014
Rated 1.0 out of 5.0 by gkb13 Worst Run Holiday Inn Ever
Stayed here several weeks. Problem after problem with TV, Internet, Room Safe etc. not working.
Reporting things to Hotel staff was pretty much a waste of time, complacency is their middle name.
Also check your credit card/debit card payments carefully I'm now in dispute with them over an amount deducted from my card that I don't recognise.
Quite simply the worst run Holiday Inn I've ever stayed in!
July 22, 2014
Rated 1.0 out of 5.0 by Patankar Hospitality
I have been living in holiday Inn for 7 years to date never
Felt so alien, staff and service repelling, and argumentative
There is a great disregard and shade of doubt in every conversation
The staff have. It could be a local compulsion
But I do not expect to bear the burnt of it. Simply to prove my point, I was expecting them to credit 400 points or a drinks voucher
None was offered , i thought they are busy , but even on check out
I made my desicion I will lodge at a different hotel
For next 5 months that I am there.
Thanks and sorry for asking me a response
July 21, 2014
Rated 5.0 out of 5.0 by weex35 Stayed 9th May - Outstanding Service
On the way home from a business trip, we decided last minute to stay over and break up the journey. Booked 15 minutes before arriving so didn't expect much.
Room was tired, bathroom mouldy from what appeared a leak from above. Heating in room didn't work. Overall it was still a higher standard than i'd expect at the nearest budget hotel which we had priced and was more expensive.
Ordered room service, two burgers, they did inform us it would be about 45 minutes. After an hour, it arrived but only one burger. We informed the member of staff and the manager came back.
What happened next was probably the best response and experience i've ever had with any Holiday Inn or IHG Group hotel.
The manager was fantastic, sorted a replacement burger very fast, explained hotel was full and we had last room, organised a temporary heater. He couldn't have been more helpful and I just wish I had got his name to commend him here, hopefully someone at Holiday Inn which check staff rota for 9th May and sort that out??
July 20, 2014