Rated 3.8 out of 5 by 390
Rated 1.0 out of 5.0 by HotelInnSpector Stay at Holiday Inn Walsall J10
Have used this hotel on many previous occasions but am unlikely to return.
Was disappointed in the extreme by the staff in the lounge/bar area, and lack of internet connection that re minded me of dial-up speeds.
April 28, 2015
Rated 3.0 out of 5.0 by keijay Convienient location
Hotel rooms are looking very tired unless you opt for an upgrade to executive rooms. Stayed here several times as its convenient but not sure why I do as twice before I have had my room changed from the allocated due to problems. This time simple things like no toilet seat lid, no towel hook which is annoying to where you hang wet bath towels as no towel rail. Staff are always very courteous and helpful but I will defiantly check my room before I accept it if I stay here again.
April 19, 2015
Rated 1.0 out of 5.0 by Maharaja Shabby hotel and poor quality of TV channel
Unable to provide sports channel in the room, when specifically requested at time of making the reservation!
April 18, 2015
Rated 4.0 out of 5.0 by Bing1 Friendly Staff
Stayed here for 5 nights due to work commitments. On arrival and check in the staff were excellent. The food on the whole is ok (Dont have Battered Fish and Chips). When checking out the receptionist could have had a friendlier approach with a smile. Would stay here again.
April 18, 2015
Rated 4.0 out of 5.0 by CornishMike Let down by the bathroom
I stayed at the Holiday Inn Walsall M6 J10. Very good hotel, friendly staff and good service.
The only thing that let it down was the bathroom. Mould on the ceiling and shower curtain, paint missing from the walls and ceiling and when I pulled the pug after a shave the water did not drain properly and the smell was disgusting.
Apart from this the room was very clean and tidy.
April 13, 2015
Rated 5.0 out of 5.0 by sheridan308 excellent stay
good standard hotel for cost. Although just off motorway very quiet good nights sleep.
April 13, 2015
Rated 1.0 out of 5.0 by gavmo13 Standards are slipping at this once great Holiday Inn - Walsall
Stayed here over the Easter Weekend, booked 3 rooms on a Bed Breakfast and Dinner Rate, 4 Adults - 2 Children and as a member of the IHG Elite Platinum Level got the complimentary upgrades. Previous visits this hotel exceeded my expectations in many fields but sadly something has gone drastically wrong.
Upon check-in the process was not very efficient as previous, we had issues with each room, one room the fridge was not working and broken tv in living area, glasses missing and faulty safe in another, and in our room basic essentials like toilet paper were missing. All reported to reception and rectified. We all decided to spend the afternoon in the unmanned swimming pool, but were surprised to see the reception area unmanned also, once in the pool we had adults jumping in, splashing, ball throwing and all we wanted to do was a lane swim including our children but it got so bad my wife was hit in the face twice by a high speed ball and she left the pool in tears, I explained all this to reception whom reply was it's unmanned and signage does say no jumping or splashing but she did not prevent it happening. The 3 course meal was from a set menu, unchanged both nights, limited choice, we got offered 2nd night to eat off main menu but advised that it has a max £18.00 per person, considering the cost of each course you would not be able to enjoy 3 courses only 2. All in all a very disappointing experience and wont be returning until standards have improved, it's a shame really as this was once a great hotel.
April 12, 2015
Rated 5.0 out of 5.0 by Ace422 Excellent hotel with exceptional customer service
Had a great stay. Room was very nice and comfortable. Customer service was excellent, Laura at the reception dealt with us at checkin and checkout and was very good, and very helpful. This is my second visit and would definitely be going back. One of the best holiday inn's I've stayed in. Thank you
April 10, 2015