Rated 3.8 out of 5 by 362
Rated 5.0 out of 5.0 by Janie20Jayne Excellent stay
The staff were very welcoming and helpful. The room was very comfortable and clean. We enjoyed a good nights sleep with excellent food and conference facilities for our meeting.
February 23, 2015
Rated 5.0 out of 5.0 by andy.evans good place to stay
the overall experience was very good, just the cleanliness of the bathroom let it down, the staff could not do enough for us and were very friendly and approachable.
February 22, 2015
Rated 1.0 out of 5.0 by DougH2015 Disappointing
I have stayed here twice before and could only rank my experience as indifferent. However, the location was handy for my planned 3 nights per week over the next 6 months and I therefore persevered. My last visit convinced me to move on. As I opened the door to the room, it was like walking into a cold store. The heating wasn't working. The small fan heater on the floor was a clue. The phone call to reception yielded a " give it a few minutes, it will warm up". In the meantime a quick review of the room showed serious and extensive mould growth on the external wall. Clearly there was a long term problem here.
The subsequent visit from someone else, not sure if this was the duty manager, provided the helpful suggestion of another fan heater. In response to my request for another room, he disappeared and said he'd see what he could do. I was eventually moved to an alternate twin bedded room, not ideal, but preferable to finding another hotel so late in the evening.
I was a Platinum member for a decade and have stayed in a great many IHG hotels around the world and always found Holiday Inns to be good value for money and staffed by people who made you feel welcome, they were dynamic, energised, yet calming. Here I felt as though I was a nuisance and support was given reluctantly. This is not somewhere I will be returning to.
February 17, 2015
Rated 5.0 out of 5.0 by MMahesh Excellent facilities and good service
Have been staying regularly with Holiday Inn at M6 J10 for the past few months and found it very comfortable and pleasant. Will definitely recommend to others
February 16, 2015
Rated 5.0 out of 5.0 by bumpydog Lovely stay!
Stayed here for 2 nights. Lovely welcoming staff who were very helpful. As a woman travelling on my own I was made to feel safe and nothing was too much trouble. Room was bright and comfortable and bathroom lovely with good shower.
Food in the bar area was really good!
Thanks! Highly recommended!
February 16, 2015
Rated 1.0 out of 5.0 by Hogweed Not the best few nights in a Holiday Inn
Up until now I have never fell disappointed by a holiday Inn. I did not feel welcome by the staff, I fid not feel that the service of quality of stay was up to the normal standards I have grown accustom to with IHG hotels. Indeed, I voted with my feet on this occasion. I had a second period book for in this hotel, which on checkout I cancelled.
"School Report Card" would read. Could do a lot better C-
February 16, 2015
Rated 5.0 out of 5.0 by Lucky Lancer great stay
Comfortable, value for money, great simple check in.
February 11, 2015
Rated 2.0 out of 5.0 by Plod 9795 Poor Service from catering and bar staff
The hotel was incapable of handling the number of people staying and the conferences on-site during our stay in the restaurant and bar for food. No warnings were given and no honest explanations were provided of the delays to service when food was ordered. We waited 1.5 hours for bar food in the evening and some was cold and an hour at lunch.
February 9, 2015