Rated 4.0 out of 5 by 160
Rated 4.0 out of 5.0 by HalcyonDays Looking forward to next visit
Even though there were 5 parties in full flow, my partner and I were not kept waiting for drinks or food or felt over crowded at any time during our 2 night stay. Staff were very helpful - even apologising for a wait we never experienced.
Room was large enough for 2 to be comfortable, but I did feel a spring or 2 in the bed - but it was big enough to move away from them!
Pool and Jacuzzi smaller than anticipated from photo's on the website, but we did have over an hour in there so it couldn't have been that bad!
The bar food was lovely and about the price you'd expect in a hotel.
Overall a thoroughly good stay which will be repeated. Soon I hope!
December 4, 2013
Rated 1.0 out of 5.0 by Hafz No heating & unable to watch TV
Heating wasn't working in the room - wasn't offered an alternative room, eventually got an electric heater.
Lights not working in main entrance of the bedroom, had to put up with the lamp shade.
Unable to operate the T.V - buttons not working, requested for a remote control as there wasn't one in the room - got the remote 38mins later - kids had gone to bed by then.
December 4, 2013
Rated 4.0 out of 5.0 by Simeon41 Stay to relax my wife after illness
I found the rate on late rooms and was impressed with the price. My wife had collapsed at her place of work 2 days previously so I had arranged for our children to be looked after and had booked this to help her relax.
I was very impressed with the room, and the standard of the hotel, but there were just a few points i'd like to make.
The tv had a problem with Sky Sports 2 and Sky Sports 4. Both of those channels were actually tuned into the Sky Welcome channel.
The morning we were due to check out, we went to the leisure area. I wanted to swim and take a sauna. My wife went in the gym and was impressed with the equipment. There was a problem with the sauna in that it wasn't switched on. I went to reception and the girl advised that she would get someone along shortly. That someone did come quickly with a set of keys to a padlocked box. She couldn't get any of the keys to unlock the padlock and said she would be back. 40 mins later I got fed up of waiting and went back to the room.
The experience was great, but was just slightly let down by those couple of issues, and a large glass of wine that my wife bought at £7.75 a glass, which I find ridiculously expensive.
December 4, 2013
Rated 3.0 out of 5.0 by KCKCKC Missing welcome bonus points for IHG Gold member
Returned for the second time but booked an executive room with a separate lounge area. Like the last time, the room was equipped with a portable electric heater and so the room felt extremely cold when first entered. TV was missing at the lounge (just a hole in the wall) and the table was wobbly. Not impressed that I filled in the missing welcome bonus points online and the reply was that I should contact the hotel direct! After 2 weeks, still waiting for my bonus points to be credited to my account.
December 3, 2013
Rated 4.0 out of 5.0 by EX39Baggie Disappointed
We booked the Holiday Inn at J10 M6 Walsall in preference to the nearby Premier Inn because it was a good price and you tend to think of Holiday Inn and quality.
This was not the case for us.
The room was clean, but dark and depressing.
The bed was very comfortable but the pillows small , this for us made sleeping difficult.
We stayed two nights, on the first morning the shower head fell off the wall. This was reported twice to reception but wasn't fixed. Ever tried to shower holding the shower head in one hand - not easy.
Breakfast, was good, but not better than Premier Inn.
Was hoping our shower problem would have been picked up at check out, but nothing mentioned,was hoping for a small discount.
Will we return? Doubtful. Would only consider if the other hotels in the area are full or if our stay is in the summer, rooms have A/C!!
December 2, 2013
Rated 5.0 out of 5.0 by OSSM Great Place to Stay
I stay at this hotel quite a bit during the year whilst on business in the West Midlands. The location is excellent. Access can sometimes be difficult due to traffic (best to try and avoid rush hour).
The staff are always polite, helpful and friendly. Food in bar and restaurant is usually very good.
I'm always recognised as a rewards member. If an upgrade is available, they will make every effort - no need to ask. The exec rooms make working a lot easier.
Very comfortable hotel to stay in and usually very reasonably priced. I always try to stay here rather than the Express nearby.
November 28, 2013
Rated 3.0 out of 5.0 by Bramwec Poor customer service
Woken at 1pm by the heating system braking down very loudly. Resulting in a very poor nights sleep. I complained the next morning and asked for a response as a priority club member. The reception promised I would receive response but absolutely nothing! Very poor 2nd poor experience in a short period. Time to take my business elsewhere I think.
November 27, 2013
Rated 3.0 out of 5.0 by SR84 Family room
I booked a family room and it was a very very uncomfortable sofa bed. You could feel all the springs under you. We had two rooms booked, the other had problems with the heating. I've stayed at this hotel a number of times and not had any problems, this was booked esp due to that but I was very disappointed. I was also celebrating my birthday that weekend and this made it more so disappointing.
November 27, 2013