Rated 4.0 out of 5 by 163
Rated 4.0 out of 5.0 by DeCatalyst Good customer service and facilities.
I booked this hotel as I had some business to take care of in Birmingham. Reception and booking in was fine, however the room was a little cold and the air co/fan unit was not working; they had placed a little heater in the room instead.
I raised this with the hotel reception staff, and they were very helpful in offering me a different room. However, they were struggling to find an alternative room, and we were upgraded to an executive suite.
This room was very nice and was spacious and very modern.
The broadband service worked well particularly later on in the evening and in the earlier part of the morning.
Staff seemed helpful and friendly, although we did not ask much of them or have contact with them while we were there.
We did not eat in or use any other facilities, but overall we were satisfied with our stay.
Finally, the location is good if you are driving, it is relatively easy to find, just off the M6. If you are not driving it might not be the best option.
July 15, 2013
Rated 5.0 out of 5.0 by Rachers Excellent Customer Service ... Again !
A lovely stay with a particular mention to John on reception who always remembers my name, always has a smile on his face and makes me laugh on occasions too :)
July 10, 2013
Rated 1.0 out of 5.0 by dissapointed54 Wedding Reception
I am the Grooms Mother and disgusted at the value for money my son and his new wife have received from yourselves. First thing - Bride and Bridesmaids had to have cold showers as the boiler was not working fully and all hot water had run out by 6.30am.
They were told the room held 200 people - to find that you only put out 90 seats the other 90 guests had to sit in foyer or outside luckily the weather was brilliant. Bucks fizz and canopies on arrival cost £350.00 Canopies and Bucks Fizz. - this consisted of 3 trays of soggy canopies which were stale and disgusting. Bucks fizz (orange juice no trace of champagne) was put on bar for all residents of the hotel to help themselves and they made sure they did as several members of the wedding party did not get any - one was myself I asked at the bar if there was any more Reply from a very miserable looking barmaid "No it has all gone" putting the champagne and orange juice back in the fridge, carried on serving someone else. The main wedding meal was excellent and the master of ceremonies was a credit to the hotel, I wish I could say that about all the rest of the miserable staff we met. The evening so called Hog roast was just pre-packed pork slices on plastic cobs served with a few chips and sweet corn. Were another wedding party were helping themselves as it was put out in the foyer. Bar staff made up prices as they went along the usher was told that 2 pints of lager came to £15 at one point - to which he just said you are joking - staff replied I don't really know how much they are. Beers and lagers tasted off in the wedding room so everyone went to main bar in reception. Breakfast was a farce - wedding party were meant to eat altogether in Garden room - I was never asked if I was with wedding party and told to sit down on nearest seat - But that did not matter as you did not do anything special for the wedding party anyway. I asked the waitress for some milk which she replied " you have to fetch your own from the buffet and turned away" her hair was hanging all over the place and I found a long black hair in my breakfast which put me off eating it.
It is a good job my daughter in law was so organised as this would have been a right shambles if left to your staff - Who employs a 'wedding planner ' who does not work on a Saturday it is a joke.
Room comfortable quiet but large stains on the floor and no air conditioning - I really feel sorry for my son and his wife at the hard work they have done to pay for this wedding reception and everything you had to do was a shambles. I look forward to hearing from you shortly.
July 9, 2013
Rated 5.0 out of 5.0 by diamondsandsapphires1 One night stay
Reception was in an excellent position. Very easy to access and for a disabled room, very easy to walk too.
A very pleasant stay for one night.
July 5, 2013
Rated 1.0 out of 5.0 by Moby79 Spoilt my bad Customer Service
I arrived in the eve time to find the hotel set in pleasant open grounds.
I checked in and was greeted by a friendly member of staff.
As a priority club member Check in time could be improved as was a bit slow and no priority check in as such.
No complimentary water or chocolates provided as a Paltinum member.
Confirmed late check out as pre-arranged and recieved my upgrade to the executive room.
Upon entering it is nice to the eye especially the seperate lounge.
Do not think the room was used in a while as cetain areas dusty and few hairs found.
Can tell some wear and dirty marks on the walls...not exactly what you expect in an executive room.
Lack of tea and coffee and no water bottles in room.
Bathrobe provided but worn so not so good feel.
Carpet was clean but very dated.
Bed was comfortable and not too much noise as room situated in a good spot.
in the morning I was called by the reception manager to state that I needed to vacate the room as no late check out is allowed today and no apology just an abrupt voice on the other end as if to imply I had over stayed.
I had to rush around to gather my belongings and get ready in a panic which did not make this an enjoyable visit.
At the check out the sour faced reception manager took my key and not once asked how my stay was..I bought up the concern as to why pre-agreed upon booking and check in and no mention that there is no late check out, and was advised the receptionist made an error.
I aired my concerns to how dis satisifed I was to the way i have been treated and no customer service to which I recieved a blank look.
This is not acceptable and a manager should have gone through some training I would assume and with hotel managment experience myself it is astonishing how she has managed to obtain a position as a hotel manager.
As a Platinum member Im disgusted.
July 5, 2013
Rated 5.0 out of 5.0 by Rachers First class service !!
Another comfortable stay at The Holiday Inn Walsall.
I was particularly impressed when I turned up for breakfast the morning after an end of contract party. I was a few minutes late ! Jessie said "No problem Mr Rachwal, take a seat, have a cup of tea, and then brought me the most wonderful Full English breakfast. It would have been so easy for her to say that I was too late. Excellent, excellent customer service !
Thank you Jessie for getting me through the day :)
June 21, 2013
Rated 4.0 out of 5.0 by Sussexguy44 Business 1 night stay
Nice place East of Wolverhampton. Small Gym, pool area and facilities need a re-furbish. Didnt pick up my Platinum Priority club status prior to arrival but recognised it once discussed. Good bar area and big rooms.
Handy, good value hotel.
June 10, 2013
Rated 5.0 out of 5.0 by Brian111 Excellent Stay
Value for money. really enjoyed our stay. Staff is very nice. They do care for you. Especially Night Manager Karan was very polite and helpful. Solved our air conditioning issues quickly. Definitely we will visit again.
June 9, 2013
Rated 5.0 out of 5.0 by Rachers Wonderful Room Service
I took advantage of the room service a couple of nights as I had a heavy cold. It arrived 20 minutes later, hot and absolutely delicious. The staff here are first class ! Recommended :)
June 7, 2013
Rated 5.0 out of 5.0 by mears lovely room
first time experience stayin in the holiday inn,lovely kingsize bed, very clean and well presented, the only bed experience was the sofa bed it was very uncomfortable not recommend if you suffer with bad back problems like my partner has, but overall a lovely place to stay and very kind and helpful staff.
June 1, 2013
Rated 5.0 out of 5.0 by Jilly52 Fantastic value
The welcome & room were first class, we enjoyed a very comfortable stay in exceptional surroundings. The best motorway stay we have ever experienced.
May 30, 2013
Rated 5.0 out of 5.0 by Rachers Friendly and comfortable stay as always :)
Home from home ! A really comfortable room, great food and wonderful staff. All so helpful and friendly. A particular mention for Katie on the bar who is first class at customer service. Also Rachel, Laura, Michelle1, Michelle 2, Dave, Saira, Alison, Andrew and anyone else whose name I can't recall. They all looked after me so well :)
May 30, 2013
Rated 4.0 out of 5.0 by novotny11 As usual, I am Ok
As I was staying in Holiday Inn worldwide I am still satysfied and will keep this as my prefered option for staying there during my further business trips.
May 26, 2013
Rated 3.0 out of 5.0 by DidntFreeze Heat Optional!
I have stayed at this hotel many times in the past. As a Priority Club member I would think my room (or all rooms) would have a working heater. Not true at this establishment.
My room did not contain a working heater, but rather a working space heater.
I guess I can't complain really; I guess that was better than freezing.
Should I have a higher standard than "not freezing"?
May 24, 2013
Rated 5.0 out of 5.0 by Concensio Executive Room Excellence
Having spent a year at the Holiday Inn Express close by, the client I am working for changed our Hotel to this Holiday Inn. The difference is incredible. This feels like a true hotel, especially when in one of the executive rooms that has a lounge as well as a bedroom. THe food is of a much higher quality and the staff very helpful.
May 20, 2013
Rated 5.0 out of 5.0 by michellejackw great place
had a great stay,could not fault anything.staff friendly and helpful.enjoyed the stay and would stay there again.
May 12, 2013
Rated 5.0 out of 5.0 by APP1 Fantastic Stay
Yet again another great stay, staff always very accomodating, Rachael the staff member for the bar was very attentive and made the stay more relaxing.
May 12, 2013
Rated 5.0 out of 5.0 by APP1 Fantastic stay
I am a frequent user of the hotel and always treated with a professional welcome upon arrival, staff identify me as a priority club member. The staff are fantasic and always welcoming. John the Night manager has been most helpful on numerous stays, long may it continue.
May 12, 2013
Rated 4.0 out of 5.0 by Chickaboo22 Excellent value
Excellent value. Beds really comfortable. Family room nice and spacious. Would def stay here again!
May 11, 2013
Rated 4.0 out of 5.0 by Mrschudz Walsall J6
Clean and comfortable. Excellent value for money with friendly helpful staff - overall v good
May 7, 2013
Rated 4.0 out of 5.0 by Susan29 Nice, quiet, comfortable. Value for money breakfast
Stayed for one night with 10 year old daughter, as she had to attend a talent camp that weekend.
Bed was comfortable, and we did not have any trouble with noise from other guests. Air conditioning did not appear to be working though we were provided with a portable heater, so it did not matter. Spa bath was not working in swimming pool, which was a shame as daughter was really looking forward to using it, as she had used it on a previous visit, but assume it was just a temporary thing.
Breakfast was extremely good value - buffet at weekend £6.95, plus children under 12 eat free. Would stay again as very convenient for the M6, but is still quiet.
Not keen on soap and shampoo provided, bring your own!
May 3, 2013
Rated 5.0 out of 5.0 conference facilities
We have been using hotel for some sales training for a couple of weeks and the customer service has been exceptional. The representative, Stuart has catered for all our requests and more. He really has gone the extra mile. We have also had very friendly service from the restaurant staff and the food is better than the average hotel chain. We are a large group of 18 delegates and they have made us very welcome with their personal service. Regarding the hotel itself, it is very much the same as most large hotel chains but the people make it worthy of a recommendation.
May 2, 2013
Rated 5.0 out of 5.0 by isiah53 good service
i have been staying here for several weeks mon to fri.
they have had a significant problem with the electrical supply for quite a few days.
happily that is now sorted.
through it all the staff remained as cheerful and as professional as ever.
they are the real plus for this hotel.
the rooms are comfy the foo d is very good.
i will miss the girls when my contract comes to an end
April 19, 2013
Rated 2.0 out of 5.0 by Sweet29 Once is enough
A phone call had been made letting us know the leisure centre had been closed...but no explanation about why.
Friendly male at reception dressed immaculatly let us know the leisure centre had been re-opened.
The bathroom was not clean...which was dissapointing.
When returning from our evening meal there didn't seem to be any security measures in place and felt that anyone could just walk straight through, a female on reception wasn't worried about looking up to see.
During the night and morning there were doors being banged shut
In the morning someone a cleaner perhaps was trying the door...after phoning reception a male apologised. I would have thought they would wait for a key to be handed in first before trying to get in the room.
Won't be returning
April 16, 2013
Rated 2.0 out of 5.0 by Sweet29 Once is enough
Not the best stay we've experienced. Won't be returning.
April 15, 2013
Rated 4.0 out of 5.0 by Wrightaway Family rooms ...Value for money
Emjoyed a 2 day break at this hotel with all our family....only one critisism...there were no drawers in the room to unpack our clothes into...other than that everything else was great...nice touch having a pool table to play on....
April 14, 2013
Rated 1.0 out of 5.0 by yorkssteve Poor Holiday Inn
I use the Holiday Inns regularly for business trips and they are invariably of a high standard. This is the first HI that has not been relaxing and comfortable.
Firstly the Gym was closed on the Monday because of technical issues which happends from time to time. However it remained closed all week which, for a major hotel chain, is very disappointing that it wasnt sorted at least within 2 days. The availability of the gym was the main reason that I chose this HI rather than the close by express or the Village. The room air conditioning was completely unresponsive so the room was subject to the current spring like weather. I ended up covering the duvet with my coat to keep warm. The corridors all had the fire doors closed which meant the first person along the corridor to leave their room woke everyone else up along it as the doors closed with a massive clatter- usually around 6am.
The only redeeming feature was the staff which were as normal for the HI; very helpful (and apologetic for the gym failure).
I would not recommend this HI if you can find any alternative.
April 10, 2013
Rated 5.0 out of 5.0 by MarkB2 High standard Holiday Inn
I have stayed here several times now, and plan to continue, due to the consistent high standards.
The hotel has a great 'new feel' and the rooms are comfortable and stylish.
The staff are really friendly which gives a very welcome feel, when staying on your own for business.
The gym is excellent as the equipment is all new and very clean.
Dinner menu has been completely changed and the food is excellent.
April 3, 2013
Rated 5.0 out of 5.0 by mishmash excellent
we could not fault a thing, food was excellent and very good standards and would defiantly recommend this place to anyone for leisure or for business purposes all staff were friendly and attentive.
March 31, 2013
Rated 4.0 out of 5.0 by Oddaejn Hearthwarming and accomodating
I had long stays in this hotel on several occasions and have never been served with so much dedication of some of the staff. The conference rooms, and service within, are most generous and accomodating; the pastries served at coffee breaks taste as been made by a Belgian master baker. Well done and keep building on this!
K., van Domburg
For comparisson: my previous expiriences include Radisson, Golden Crown, Hilton, Golden Tulip...
March 28, 2013