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Rated 3.9 out of 5 by 258 reviewers.
Rated 4.0 out of 5.0 by Looking forward to next visit Even though there were 5 parties in full flow, my partner and I were not kept waiting for drinks or food or felt over crowded at any time during our 2 night stay. Staff were very helpful - even apologising for a wait we never experienced. Room was large enough for 2 to be comfortable, but I did feel a spring or 2 in the bed - but it was big enough to move away from them! Pool and Jacuzzi smaller than anticipated from photo's on the website, but we did have over an hour in there so it couldn't have been that bad! The bar food was lovely and about the price you'd expect in a hotel. Overall a thoroughly good stay which will be repeated. Soon I hope! December 4, 2013
Rated 1.0 out of 5.0 by No heating & unable to watch TV Heating wasn't working in the room - wasn't offered an alternative room, eventually got an electric heater. Lights not working in main entrance of the bedroom, had to put up with the lamp shade. Unable to operate the T.V - buttons not working, requested for a remote control as there wasn't one in the room - got the remote 38mins later - kids had gone to bed by then. December 4, 2013
Rated 4.0 out of 5.0 by Stay to relax my wife after illness I found the rate on late rooms and was impressed with the price. My wife had collapsed at her place of work 2 days previously so I had arranged for our children to be looked after and had booked this to help her relax. I was very impressed with the room, and the standard of the hotel, but there were just a few points i'd like to make. The tv had a problem with Sky Sports 2 and Sky Sports 4. Both of those channels were actually tuned into the Sky Welcome channel. The morning we were due to check out, we went to the leisure area. I wanted to swim and take a sauna. My wife went in the gym and was impressed with the equipment. There was a problem with the sauna in that it wasn't switched on. I went to reception and the girl advised that she would get someone along shortly. That someone did come quickly with a set of keys to a padlocked box. She couldn't get any of the keys to unlock the padlock and said she would be back. 40 mins later I got fed up of waiting and went back to the room. The experience was great, but was just slightly let down by those couple of issues, and a large glass of wine that my wife bought at £7.75 a glass, which I find ridiculously expensive. December 4, 2013
Rated 3.0 out of 5.0 by Missing welcome bonus points for IHG Gold member Returned for the second time but booked an executive room with a separate lounge area. Like the last time, the room was equipped with a portable electric heater and so the room felt extremely cold when first entered. TV was missing at the lounge (just a hole in the wall) and the table was wobbly. Not impressed that I filled in the missing welcome bonus points online and the reply was that I should contact the hotel direct! After 2 weeks, still waiting for my bonus points to be credited to my account. December 3, 2013
Rated 4.0 out of 5.0 by Disappointed We booked the Holiday Inn at J10 M6 Walsall in preference to the nearby Premier Inn because it was a good price and you tend to think of Holiday Inn and quality. This was not the case for us. The room was clean, but dark and depressing. The bed was very comfortable but the pillows small , this for us made sleeping difficult. We stayed two nights, on the first morning the shower head fell off the wall. This was reported twice to reception but wasn't fixed. Ever tried to shower holding the shower head in one hand - not easy. Breakfast, was good, but not better than Premier Inn. Was hoping our shower problem would have been picked up at check out, but nothing mentioned,was hoping for a small discount. Will we return? Doubtful. Would only consider if the other hotels in the area are full or if our stay is in the summer, rooms have A/C!! December 2, 2013
Rated 5.0 out of 5.0 by Great Place to Stay I stay at this hotel quite a bit during the year whilst on business in the West Midlands. The location is excellent. Access can sometimes be difficult due to traffic (best to try and avoid rush hour). The staff are always polite, helpful and friendly. Food in bar and restaurant is usually very good. I'm always recognised as a rewards member. If an upgrade is available, they will make every effort - no need to ask. The exec rooms make working a lot easier. Very comfortable hotel to stay in and usually very reasonably priced. I always try to stay here rather than the Express nearby. November 28, 2013
Rated 3.0 out of 5.0 by Poor customer service Woken at 1pm by the heating system braking down very loudly. Resulting in a very poor nights sleep. I complained the next morning and asked for a response as a priority club member. The reception promised I would receive response but absolutely nothing! Very poor 2nd poor experience in a short period. Time to take my business elsewhere I think. November 27, 2013
Rated 3.0 out of 5.0 by Family room I booked a family room and it was a very very uncomfortable sofa bed. You could feel all the springs under you. We had two rooms booked, the other had problems with the heating. I've stayed at this hotel a number of times and not had any problems, this was booked esp due to that but I was very disappointed. I was also celebrating my birthday that weekend and this made it more so disappointing. November 27, 2013
Rated 1.0 out of 5.0 by Pretty bad Heating didn't work. No remote for the TV so that didn't work either. Duty Manager did her best to help for 30 minutes or so and then gave up. I emailed the General Manager the morning after, never heard back from him. Never seen him in his office, either, although I have stayed there many times. Not sure he really exists. WiFi is the slowest in the world as well. November 25, 2013
Rated 5.0 out of 5.0 by Recommended hotel! I frequently stay at this Holiday Inn and will continue to do so due to the excellent service. The staff are always welcoming and nothing is too much bother. The restaurant offers a wide range of meals and will make different meals on request. Kirsty, Andrew and the team go out of their way to make sure that an enjoyable stay is had. The rooms are clean, comfortable and spacious, room service is efficient and just as enjoyable as the restaurant. I would recommend this hotel, and have done to colleagues. November 23, 2013
Rated 2.0 out of 5.0 by Extremely noisy for an otherwise good hotel Very thin walls. Outdated interiors. Lots of noise at night. Can hear every person walking outside. Not the best night sleep. Has a gym and swimming pool. Apparently the restaurant has been updated with new menu. Not tried it. Check in was efficient but robotic. At check out, we complained about thin walls and noises outside. It looked like he wanted to get away from the issue, so quickly apologized and asked if i needed an invoice. Won't be going back in a hurry. Not recommend it. There is a holiday inn express just across the road. Probably try that. If you don't mind a disturbed nights sleep but need a fitness center and a swimming pool. Then this is the hotel for you. Or else reconsider. November 22, 2013
Rated 2.0 out of 5.0 by Unfriendly staff The hotel was comfortable, clean and of a decent standard but the staff were not welcoming or hospitable. The chap on the front desk refused to check me in 25 minutes before 2pm did not check if a room was ready was ruder than a doorman on a night club and he could see I had luggage no offer to store it or anything. I was left highly disappointed and will not be staying at junction 10 again. I even mentioned I was IHG member and response was doesn't matter poor service. November 21, 2013
Rated 4.0 out of 5.0 by Busy but good experience Every room taken so very busy but check-in was quick. Ample car park spaces. Breakfast was fine. Only down points - clothes' hook#s# missing from inside of bathroom door and bed was quite firm. I have arthritic hip so should have brought my mattress topper! Overall, I'd definitely stay again. November 20, 2013
Rated 5.0 out of 5.0 by Great place to relax I was moved from HI M6 Junction 7 to M6 Junction 10, they were fully booked to but as to honour my stay i got a free update to exec room which was just FAB, as i was staying in West Midland for few days I booked myself in again at M6 Jun 10 of course exec room :) Staff Fab sorted me out :) Patel November 18, 2013
Rated 5.0 out of 5.0 by Great value This being our third stay at this hotel we would highly recommend. We didn't use the pool or spa but it looked very good as we passed by it. Location for us was excellent, straight of the motorway and close to Walsall and Wolverhampton were we visited family. Our room was a fair size and clean. The only drawback I find but only small is when entering the slip road on the island at junction ten you have to cross a busy road to get to the hotel, here you have to cross a lot of cars waitng at traffic lights who leave no room to cross, maybe the hotel could get on to Walsall council to put something here to help cross. November 17, 2013
Rated 5.0 out of 5.0 by Fantastic room, would book again! This was one of the best hotel rooms I have stayed in, well furnished, comfortable bed, really clean. Would recommend to anybody. Warm greeting on arrival from the helpful chap on reception, well done Holiday Inn, a credit to the chain. Ian from Cornwall. November 14, 2013
Rated 5.0 out of 5.0 by perfect for families Service in restuarant a little slow. if we'd known the children ate free we probably would have eaten there both nights. did the restaurant do breakfasts?Arrangement for sleeping with 2 young children in their own little area (exec suite) was perfect, they had their own tv too! swimming pool open long hours November 14, 2013
Rated 5.0 out of 5.0 by Great customer service! We had such an awful journey, with the motorway being shut and taking 2 hours to drive 3 miles. We rang the hotel who gave us directions, clear instructions and fantastic help. Extra pillows were given, heater on when we arrived and a fantastic breakfast :-D November 13, 2013
Rated 4.0 out of 5.0 by Great stay After an horrendous journey getting to the hotel all I wanted was good food, some wine and a goodnight sleep and I got it all. The carvery evening meal is the best value for money ever and I highly recommend this. Just one negative - the towels are incredibly small November 13, 2013
Rated 5.0 out of 5.0 by great package .excellent service. Yards away from the motorway at junction 10 walsall but you would never guess.its so quiet. The minute you walk in nothing seems too much trouble .check in was swift and I had assistance with my luggage.after a long journey we decided to dine in and so glad we did .the food was excellent and the staff very friendly.breakfast was very well presented and the staff where equally as pleasant .it was so nice to relax in friendly surroundings and so well looked after.i look forward to returning again. November 12, 2013
Rated 4.0 out of 5.0 by Friendly Staff & Good Food We decided to stay here overnight with the kids as a treat, the room was spacious and clean, however there were a few bits left on the floor after I'd budged the sofa bed over abit towards the window. I have a toddler so he was bound to find bits left on the floor but probably wouldn't of noticed otherwise. I picked them up myself an put them in the bin. The travel cot didn't have a mattress so was rock hard an the sofa bed mattress was so thin but neither children complained an they both slept all night. We went into the swimming pool and the kids had a great time learning to swim, sauna an jacuzzi was a nice treat for me. Breakfast was lovely an the kids ate free, good selection an the staff were really friendly. Would definitely stay here again. November 12, 2013
Rated 4.0 out of 5.0 A treat for the kids Took the kids to Caburys world & then surprised them with an overnight stay. The half term deal was fantastic value for money. Check in was quick & easy, the room was nice as well. The hotel was very quiet as it was a Sunday night & the kids had the swimming pool to themselves which they thought was great. Lovely breakfast in the morning. All the staff we dealt with were friendly & efficent. Only bad points were there was a couple of bits of rubbish under the bed & the ceiling in the bathroom was abit grotty- a lick of paint would sort this but these were only minor things & having worked in the hotel trade, we didn't make a fuss. Anyway, great hotel, great price & really convienent just off the M6 November 6, 2013
Rated 3.0 out of 5.0 by Cold Room They did'nt tell us that there was no heating in the room, we had to call reception, who then said there had been a problem with the heating, we had to settle for a plug in wall heater, not ideal?? No compensation either, no alternative room, check first before you pay? November 5, 2013
Rated 5.0 out of 5.0 by Great room for a family with older children. We travelled with our teenagers and this room was perfect they had their own area whilst still in the same room as us. we would certainly book this type of room again. November 2, 2013
Rated 3.0 out of 5.0 by Slow internet and even slower service I had an executive room for 3 weeks. Air conditioning did not work. Room was freezing cold and the only heater supplied was so bright when it was on that no lighting was required. I asked for and was promised a convector heater which could be left on over night but it never arrived. The internet was so slow it took almost 5 minutes just to log on. The only thing slower than the internet was the bar drinks and food service. Many nights there were 6 or more people waiting for drinks service with one staff behind the bar trying to take drink and food orders. Occassionally had to wait 1 hour after ordering for food to be delivered. November 1, 2013
Rated 3.0 out of 5.0 by sleepless in Walsall Arrival and check in is easy and simple. Hotel is well presented and clean. Rooms meet the usual expectations for these hotels and have all you require for a night or two. Restaurant was pleasant but did have to wait a long time between courses which looking at everyone was finding the same issue. Then it all goes a bit wrong. Trying to sleep in this hotel is a nightmare. No pun intended. Every footstep or in our case kids running up and down corridors can be heard and up to 0430 am people crashing and banging in rooms above was a joke. Complained in morning and was told if happened again to call reception who could deal. Did happen again but about 0130am but not for long which was good as only about 2 hours sleep previous night did not have strength to lift the receiver. Really busy hotel so think this would be an issue hence why would not recommend. If we had not got engaged while staying at hotel I would have returned home. October 30, 2013
Rated 4.0 out of 5.0 by Comfy and handy for the M6 Good value, very comfy suite (executive). I was pleased I had requested a cot (no extra cost) and one was waiting in my room on arrival, but I had assumed all Holiday Inn's would have lifts - this one didn't, so it was a pain carting baby and kit up the stairs. I then thought I'd pay the extra to get room service to avoid the baby hassle, but I rang twice and no one answered. I guess all the staff were busy - the restaurant was also full, but far food was reasonably priced. I couldn't find the wired internet connection in the room - the website says it's free, and reception always seemed too busy to ask, even when I was checking out. Cleanliness was almost perfect, but breakfast let that down, with food from the night before still on the carpet, and tables slow to be cleared. Overall, worth the stay, but check the fine print and book the restaurant ahead of time. October 23, 2013
Rated 5.0 out of 5.0 by Great stay here. We had a lovely stay in this hotel. Great staff and friendly attitude. We will definitely stay there again. October 23, 2013
Rated 5.0 out of 5.0 by Welcoming team The staff make you feel welcome without being overbearing Great bunch October 23, 2013
Rated 3.0 out of 5.0 by Overall okay experience After booking this hotel on a regular basis, it has come to my attention the lack of support received by staff. As always booking a double room and sometimes being given a twin room where I am told nothing can be done to fix this nor is any money refunded to compensate! Very annoying! October 23, 2013
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