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Rated 4.2 out of 5 by 470 reviewers.
Rated 4.0 out of 5.0 by Excellent customer service. The facilities seem a little dated, and a little dirty. However the customer service was outstanding. Thank you, Corrine! January 26, 2015
Rated 4.0 out of 5.0 by Great service We had a great stay in Georgetown. The best part of the experience was definitely the service, especially at breakfast. TG was an awesome server, we loved her! January 22, 2015
Rated 4.0 out of 5.0 by Great stay! I had a great stay at this hotel. The staff were professional, and the services quite convenient. One complaint, though, was that the guest handbook stated that the front desk could cash checks for up to $50, while the front desk itself said that they don't have that service any longer. The restaurant dinner menu was disappointing in the amount of choice, although the staff were very helpful. January 21, 2015
Rated 5.0 out of 5.0 by Very Friendly Staff Was knocked out by the attentiveness by your front desk and bell staff. All went out of their way to make my visit very enjoyable. Please forgive me if I have the name wrong, but Corrine (sp?) gave me the only Platinum "applause" I've ever had! Great job. January 19, 2015
Rated 1.0 out of 5.0 by Sleepless nights because of no climate control This hotel has dummy thermostats in its rooms. All rooms are on precontrolled climate control, and you have to badger them to send up a technician to give you control over the temperature in the room. I slept poorly and very hot for 8 nights before I could get anyone to pay attention. The outlets are hidden. The television did not work. The room and bathroom were shabby. Noise from the next room was a problem. There were no coffee pods to use with the Keurig machine. And staff was condescending and nonresponsive to all these issues. Could not get a call from the manager, and of course they would not even consider adjusting the bill. No guest should have to go through this. January 15, 2015
Rated 5.0 out of 5.0 by The hotel associates Each and every member of the hotel staff greeted me with a smile and a helpful attitude, which made the whole stay a cheerful experience. I especially appreciated the attentiveness I received from the maintenance staff who brought me water bottles despite my very late arrival, and the hostess and Bethlehem of the breakfast staff who made breakfast sunny ! January 11, 2015
Rated 5.0 out of 5.0 by Spectacular Location for tourism. Great location of the touring of the White House, and monument area. Great restaurants and shops in minutes of this hotel. Staff and conditions of this hotel are top notch. Five stars. January 4, 2015
Rated 1.0 out of 5.0 by Comfortable bed and great service but unclean! The first room given to me was dirty!!! The 'throw' on the bed had stains on it and the bathroom was disgusting!!! I called down to the front desk and let Karen know and she immediately told me to pack my things so that she could move me to another room. She came up and took me to an 'upgraded' room; and at first glance it appeared nice. However, upon thorough investigation - the bathroom was filthy on this one as well! Hair was on the counter; stains on the counter and toilet and footprints were in the tub; the floor needed sweeping and moping! I knew that this was a 'cleaning' issue because I wiped most of it down with Clorox wipes that I carry and it came off!!! Out of the entire experience Karen was extremely pleasant; helpful; apologetic and willing to go above and beyond. January 2, 2015
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