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Rated 4.2 out of 5 by 137 reviewers.
Rated 5.0 out of 5.0 by Great service The Holiday Inn at Waterloo/Seneca Falls is one of our favorite places. All staff members go out of their way to make your stay a better one. We are there twice a year (at the start of the summer and towards the end) and enjoy all oyr visits. One minor issue--the air conditioning units need to be updated---a bit too noisy. August 23, 2014
Rated 4.0 out of 5.0 by Seneca Falls The hotel is in a great location and really has everything you need. The reason for rating the bed comfort low is that they offer 2 full size beds instead of queen size and they were really soft mattresses. The pool really could have been cleaner as well. It would be nice if it was cleaned a couple of times a day and if it was heated. August 22, 2014
Rated 5.0 out of 5.0 by Bad check in, good hotel We were staying at the Waterloo Holiday Inn for a wedding; I had booked the room months before, and the reservation in my email confirmation said 1 king-size bed. My husband checked in and they had the reservation completely wrong-when he looked in the room he saw two queen beds. He went back and someone else fixed it, but the first lady he dealt with had terrible customer service skills. Other than that, the room we finally had was great, the hotel was quiet, breakfast buffet was delicious and checkout was a breeze. August 20, 2014
Rated 5.0 out of 5.0 by Easy Access Access to hotel was easy from the Thruway. Close to area attractions August 20, 2014
Rated 5.0 out of 5.0 by Hit the mark This facility is all that I expected from Holiday Inn. thanks August 19, 2014
Rated 4.0 out of 5.0 by comfortable bed, good food like the location. easy to get to from airport, bed was comfortable, August 15, 2014
Rated 1.0 out of 5.0 by No Water Pressure Possible Just be aware of problems when you first arrive so maybe you will have time to get them corrected or move to another room. I did not have the time to work with the staff but I am confident they would have helped me to the best of their ability. Dirty Bathrooms but they have WONDERFUL STAFF!!! August 15, 2014
Rated 3.0 out of 5.0 by Needs to be cleaned We have stayed at this hotel before, we found the room and hallways dirty. There was a cigarette odor from the air conditioner, perhaps from staff and guests smoking by the adjacent door The pool had insects floating in it. August 14, 2014
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