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Rated 4.2 out of 5 by 98 reviewers.
Rated 5.0 out of 5.0 by Good Hotel; Staff was Terrific!! Stayed overnight on Saturday, February 22nd for an on-premise event. Hotel and room were clean and well kept. Bed was very comfortable although the room was a little dated (still very clean) and the flat-screen TV was a little small (none of which really effected the quality of our stay). Nice modern fitness facility (with adjacent locker room and shower) with an indoor hot tub and sauna (which were also clean and well maintained). Didn't eat there so I can't comment on the food. Hotel is right next to a Super-(the store from Arkansas) and near lots of fast food places, which was very convenient. The staff was extraordinarily pleasant, professional and accommodating. I'm an early riser and the coffee dispenser in the lobby (complimentary and actually pretty good) was out of coffee. I informed the front desk guy, who promptly called housekeeping to have it refilled. I thanked him, grabbed a complimentary paper and sat down in the lobby to wait (again, it was early and I wasn't in any great hurry). Without being asked, the front desk guy came out from behind the counter, asked for my empty cup (which I had grabbed from the coffee dispenser area) and went back into what I presume was the hotel kitchen or staff room and rustled me up a fresh cup so I wouldn't have to wait. A small gesture I know but those are the ones we tend to remember; lots of hotel staff members wouldn't have bothered and, in point of fact, I wouldn't have known any better if he just let me wait. Very well done, Sir! The staff and bartenders at the event were also all very professional, pleasant and gracious. Kudos to all! Would definitely stay there again! February 26, 2014
Rated 4.0 out of 5.0 by Food The service was great as always. The food was not good very disappointed. The ball room we used the room was very cold. The room I slept in was very dry February 5, 2014
Rated 5.0 out of 5.0 by As comfortable as I could be. Everyone here goes out of their way to make your stay as comfortable as possible. I definitely recommend this Holiday Inn to everyone. I enjoyed it so much, I plan to return. January 18, 2014
Rated 5.0 out of 5.0 by Great service and a wonderful banquet room Had a great time at a banquet, and a nice clean room. January 16, 2014
Rated 5.0 out of 5.0 by Second visit - not dissappointed We had stayed at this hotel in June and wanted to return to the area in December; so Holiday Inn was our first choice. We remembered how much we enjoyed our meals at their Heritage Inn restaurant in the hotel and again enjoyed an excellent breakfast each morning. We had come to town for the celebration of "It's a Wonderful Life" and had an amazing time in town. There was quite a bit of snowy weather that week, but the parking lot was always kept clear. So, we look forward to returning to the area in 2014 and Holiday Inn will be our only choice! January 6, 2014
Rated 4.0 out of 5.0 by Quiet and comfortable Very restful and close to local stores. Staff very helpful December 4, 2013
Rated 5.0 out of 5.0 by great week end Just came back from our yearly visit to the Waterloo Outlets for the Black Friday sales. The Holiday Inn has been our go to place for the past 5 years. We found this year was great the restaurant was open the food was good We even enjoyed a few cocktails before dinner in the lounge. All in all a great time. December 3, 2013
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