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Rated 4.2 out of 5 by 141 reviewers.
Rated 4.0 out of 5.0 by Nice place to base our Finger Lakes Vacation The Holiday Inn in Waterloo was a nice place to stay for a quick Finger Lakes getaway for my wife and I. The hotel is between the towns of Waterloo and Seneca Lake and is about a mile or two from each of those locations. The hotel was very clean and the courtyard was well taken care of. The swimming pool was a nice place to take a dip after hiking in some of the Finger Lakes parks. The staff here were very attentive to a few requests that we had made and made for a nice experience. My only complaint and reason for 4 stars instead of 5 is that the air conditioning units in the room are rather loud. I don't mind a little droning noise in the background while sleeping, but the AC in both of the rooms that we stayed in were very noisy. August 27, 2014
Rated 4.0 out of 5.0 by Comfortable Stay We were very pleased with the hotel as you can see from the answers to the survey questions. Although, I felt the price of the room for each night was a bit high. I will shop around next time. August 27, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Smelled fresh and clean First thing we noticed was the clean , fresh smell has we entered the Hotel. Very refreshing. Receptionist were smiling and friendly eventhough it was late at night. Would definetely recommend this hotel. August 27, 2014
Rated 3.0 out of 5.0 by Just okay This Holiday Inn is nothing special. Priority Club visitors are not recognized or made feel special. I would not choose this location again August 26, 2014
Rated 5.0 out of 5.0 by Great service The Holiday Inn at Waterloo/Seneca Falls is one of our favorite places. All staff members go out of their way to make your stay a better one. We are there twice a year (at the start of the summer and towards the end) and enjoy all oyr visits. One minor issue--the air conditioning units need to be updated---a bit too noisy. August 23, 2014
Rated 4.0 out of 5.0 by Seneca Falls The hotel is in a great location and really has everything you need. The reason for rating the bed comfort low is that they offer 2 full size beds instead of queen size and they were really soft mattresses. The pool really could have been cleaner as well. It would be nice if it was cleaned a couple of times a day and if it was heated. August 22, 2014
Rated 5.0 out of 5.0 by Bad check in, good hotel We were staying at the Waterloo Holiday Inn for a wedding; I had booked the room months before, and the reservation in my email confirmation said 1 king-size bed. My husband checked in and they had the reservation completely wrong-when he looked in the room he saw two queen beds. He went back and someone else fixed it, but the first lady he dealt with had terrible customer service skills. Other than that, the room we finally had was great, the hotel was quiet, breakfast buffet was delicious and checkout was a breeze. August 20, 2014
Rated 5.0 out of 5.0 by Easy Access Access to hotel was easy from the Thruway. Close to area attractions August 20, 2014
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