Rated 4.2 out of 5 by 216
Rated 5.0 out of 5.0 Great stay at the end of a long day
Second stay at this hotel.
Better experience this time due to way more friendly and accomodating staff.
Amanda at check in and the ladies at breakfast were really great.
February 25, 2015
Rated 5.0 out of 5.0 by 69daniel Hotel wonderful Bar disappointing
hotel all around great experience. the band and party and dancing was amazing,great job everyone. bar was a different story. the bar was not stocked by manager in charge for a party this size. the bar tender could not keep up by himself. she was no help and even walked past us several times. she even served people behind us and still would not serve us for an unknown reason. I actually went to the front desk and notified them of the problem. i then went to the room and returned with my own drinks. upon my return, the bar manager informed me i could not bring my own drinks to the bar area. i informed her that if she was not going to serve me and our group i would serve myself. i don"t know what her problem was with us and don" even care what her problem was. we were not there to be treated so badly.
February 22, 2015
Rated 5.0 out of 5.0 by KayCee333 Value, ease of location, great place to stay when shopping
After a long day of shopping at the Waterloo Outlets, it was just a short easy drive to the hotel. The hotel desk staff was very friendly and welcoming. Our room was comfortable and the beds were super comfy!!
We stopped for dinner in the restaurant, which happened to be Valentines day so the menu in the bar and restaurant was very limited. The meal from seating to bill took 2 hrs which was too long.
We watched the band in the bar Saturday night which was a great experience.
Overall the location fantastic, close to the Waterloo outlets, halfway between Eastview Mall and Destiny USA.
Can't wait to stay again!
February 20, 2015
Rated 5.0 out of 5.0 by happycustomeragain great place - near outlets
staff is always super accommodating, have been staying here for several years, always a welcoming experience
February 19, 2015
Rated 3.0 out of 5.0 by onlypatty Clean rooms.:poor service
The rooms were clean They were under staff for event on valentines. The only thing I really enjoy was the band. I had too wait for 20 mins. for a drink. The food was good. Although I waited 1 1/2 hour before I received my meal. Staff assured me I would received my desert in a timely matter. After 20 mins I left. No I did not get desert. The lounge had a small plate of peeled carrots ,cube cheese, and sliced green peppers. One small bowl of dip. I feel quilt so I took just a couple of pieces. The snack was not replaced. People did look for something to munch on. There was nothing. Their were a lot of complaint by many people the service was poor.I had 15 mins. for breakfast. I thought I could get a coffe and a muffin to go. I was told their was no more food. I had to go to a dinner to eat.
February 18, 2015
Rated 5.0 out of 5.0 by Snooze2 Comfy as your own slippers
We have stayed here several times and LOVE it. The rooms are very quiet and soothing ...and the scones at the desk wonderful : )
I hope the previous chef returns soon, he was TOTALLY amazing!
February 14, 2015
Rated 3.0 out of 5.0 by Unsatisified6 Downgraded reservation
I do not feel that my reservation should have been bumped for a rewards member with longer membership. Nor do I feel that my membership status should bump anyone elses already secured reservation.
February 12, 2015
Rated 5.0 out of 5.0 by ebo3596 Convention experience
Had a great time at this hotel, would highly recommend it.
February 12, 2015