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Rated 3.6 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by Accomodating staff and comfy beds! We have stayed at this hotel at least once every year for the past 5 years. It's always comfortable and easy to get in and out. We were disappointed this year that the complimentary breakfast was discontinued, but everything else was wonderful, and the staff, especially Dennis, was very accommodating and helpful with everything we requested!! I do understand the pool and hot tub are 'use at your own risk', but there were many small children in the hot tub, making it hard for me to fit in it, let alone relax. That is not the hotel's fault, but I would recommend they periodically monitor it to be sure the over 18 only rule is followed. February 27, 2014
Rated 2.0 out of 5.0 by NEEDS A MAJOR REMODEL Did not care for this hotel at all.Wall[paper coming off wall. The sink in my room looked like it came from the 1970's plus it did not work. The whole hotel needs to be torn down and rebuilt. Carpets old and dirty looking. Also a very musty smell throughout. I would not recommend this hotel. I am a platinum member with over 500,000 points and did not get treated any better than a person just staying one night. February 27, 2014
Rated 3.0 out of 5.0 by Affordable Stay but Nothing Special The hotel is very dated and needs a significant update, but is in a convenient location. The price I paid was less than surrounding hotels. The snow plowing of the parking lot was horrible with many areas not even touched. The breakfast was okay, but didn't have a large selection. The value this hotel brings is how close it is to I-90 and the lower price compared to area hotels. The staff was friendly but certainly didn't go out of their way. February 16, 2014
Rated 3.0 out of 5.0 by Rooms and food For the price the rooms are old and outdated. Everything in the room was shabby and not the cleanest. The overpriced breakfast buffet was awful. January 8, 2014
Rated 5.0 out of 5.0 by great service GREAT TIME HAD BY ALL, SERVICE AND ALL PEOPLE WE WERE IN CONTACT WITH WERE VERY FREINDLY AND ACCOMODATING January 6, 2014
Rated 5.0 out of 5.0 by Comfortable Bed We thoroughly enjoyed our stay at the Holiday Inn Westlake. We stay there every year for New Year's Eve. This year, I was especially excited that the hotel staff closed the pool at 11. We have young children and stay in rooms poolside. This definitely enhanced our overnight experience. January 5, 2014
Rated 5.0 out of 5.0 by Thrilled to be able to find a quality hotel Arrived around 4:00 pm and had a quick check-in. Desk clerk knew her job but was not very friendly. Would give her a 3 star (average). The room was actually better than I expected. The bed was very comfortable. Had contact with 4 other employees while there and they were all very friendly and would give them a 4 star (excellent). The cost was very reasonable and the room, etc was worth the price. Would definitely stay there again and would highly recommend it. It looks to me like Holiday Inn Westlake cares about their product and their service. Thank You. January 3, 2014
Rated 5.0 out of 5.0 by Great Value and Location in West Cleveland Always attentive staff - good food - excellent room amenities January 2, 2014
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