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Rated 3.6 out of 5 by 218 reviewers.
Rated 1.0 out of 5.0 by Never again!!!! This hotel was just nasty. The rooms were gloomy, dirty looking, and dingy. The tub was clogged and the smell was awful. I complained and they moved me to another, that room wasn't any better. You would have thought the hotel would have comp the room but they didn't so I didn't bother to fight. If you're looking to relax and have that nice feel of home, forget about it!!! October 15, 2014
Rated 3.0 out of 5.0 by under construction in process of remodeling the hotel. we woke up early every morning to pounding October 15, 2014
Rated 2.0 out of 5.0 by Noisey There was a problem with the noise in the parking lot at 2:30, and hallway most of the night 3:30-5:00. Loud banging on the door down the hall with screaming and swearing. Had to call security. The outlet and blow dryer in bathroom did not work. No microwave in room. October 15, 2014
Rated 2.0 out of 5.0 by Poor value for money The room are old and tired especially the ones on the pool room level . The bathrooms are old and antiquated and the general ambiance is gloomy. Not sure why I was given the handicapped room , when they were other rooms available as well and the hotel did not seem full. The only saving grave was a great bar man who was very pleasant and quick during my time at the bar. He was courteous and friendly. The general staff walking around was overall pleasant . The breakfast was poor and the coffee was terrible . No I would not go to this hotel though I would use other Holiday Inns and ICH hotels. October 13, 2014
Rated 5.0 out of 5.0 by Staff at Holiday Inn Cleveland West, Westlake The staff was friendly and polite. Very helpful. They always are at this hotel. October 13, 2014
Rated 5.0 out of 5.0 by Enjoyable Hotel I've stayed here on 2 occasions in the past 6 months and have been extremely happy each time. They are doing some remodeling but I didn't notice any noise from it. I love that it has a restaurant instead of the continental breakfast that so many hotels have. Very close to shopping and easy on/easy off the expressway. October 13, 2014
Rated 4.0 out of 5.0 by Good Experience They're in the middle of remodeling the entire hotel. Room we had was older and had a smokey odor to it but I'm sure when they're done it will be fantastic. Very nice pool set up and bar/lounge and breakfast buffet area more reminiscent of a full serve hotel and not that of an express hotel. October 13, 2014
Rated 5.0 out of 5.0 by Adjutant This was an excellent choice for our conference. We had an enjoyable time. The hotel was easy to find. October 11, 2014
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