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Rated 3.6 out of 5 by 221 reviewers.
Rated 1.0 out of 5.0 by Wasn't able to relax Had horrible stay there at the hotel they were over my head in a room drilling beating and fixing on something it was so loud that I couldn't not even hear the TV I had to turn it up as loud as it would go...I called to the front desk and all the would do is say sorry for the inconveince..I thought that was bad because I paid my money to get some quite time and relax and it just was terrible. October 17, 2014
Rated 1.0 out of 5.0 by Bad Choice Not worth the money. The rooms were small and boring. The noise of construction upstairs was horrendous. For the money it cost, I could have stayed at a cheaper hotel for three days . Disappointing. October 17, 2014
Rated 1.0 out of 5.0 by Terrible Place. Stay somewhere else. Not clean. Did not feel safe. Wireless internet is unreliable. Jacuzzi was disgusting. Renovations took place prior to stated time (0750 on a Saturday morning). Maintenance set off the fire alarm. Did not get the impression that the hotel management was competent. October 16, 2014
Rated 1.0 out of 5.0 by Never again!!!! This hotel was just nasty. The rooms were gloomy, dirty looking, and dingy. The tub was clogged and the smell was awful. I complained and they moved me to another, that room wasn't any better. You would have thought the hotel would have comp the room but they didn't so I didn't bother to fight. If you're looking to relax and have that nice feel of home, forget about it!!! October 15, 2014
Rated 3.0 out of 5.0 by under construction in process of remodeling the hotel. we woke up early every morning to pounding October 15, 2014
Rated 2.0 out of 5.0 by Noisey There was a problem with the noise in the parking lot at 2:30, and hallway most of the night 3:30-5:00. Loud banging on the door down the hall with screaming and swearing. Had to call security. The outlet and blow dryer in bathroom did not work. No microwave in room. October 15, 2014
Rated 2.0 out of 5.0 by Poor value for money The room are old and tired especially the ones on the pool room level . The bathrooms are old and antiquated and the general ambiance is gloomy. Not sure why I was given the handicapped room , when they were other rooms available as well and the hotel did not seem full. The only saving grave was a great bar man who was very pleasant and quick during my time at the bar. He was courteous and friendly. The general staff walking around was overall pleasant . The breakfast was poor and the coffee was terrible . No I would not go to this hotel though I would use other Holiday Inns and ICH hotels. October 13, 2014
Rated 5.0 out of 5.0 by Staff at Holiday Inn Cleveland West, Westlake The staff was friendly and polite. Very helpful. They always are at this hotel. October 13, 2014
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