Rated 3.6 out of 5 by 123
Rated 4.0 out of 5.0 by marshnewt Great staff, good accommodations
Everything you need under one roof, good accommodations well kept older hotel with great character, restaurant and lounge. Reasonably priced.
February 16, 2013
Rated 5.0 out of 5.0 by 24theroad stayed 14b day's
i stayed there 14 day's, two different times. as my wife was going to cleveland clinic. they were so nice and so helpfuff. i have stayed at holiday inn's for 35 or 40 years. and these people realy took it serious to make our stay as easy as possable. i agree it need's some upgrading,but the staff tried to make up for there lack of new facilities by being extra nice.
February 13, 2013
Rated 1.0 out of 5.0 by VP1234 Absolute worst experience I have ever had
Absolute worst experience I have ever had in all the years I have been traveling!
Fire Alarms sounded at 1:30am. most guest where in the cold parking lot for over an hour. Nobody from the staff at the hotel every told us what was going on. There was a party going on at the hotel (some club) they where loud and very drunk, some of them where standing at the front desk yelling out to the hotel guest to get out hurry the fire is coming!, I watched as many guest, kids to went running out the door, well the staff at the hotel desk said and did nothing! we all wondered if the party people set off the alarm! since none of them left the building. We found on the internet that back in 2004 a fire alarm was set off, I wonder if the same party group was there then! The next morning, at the front desk when I asked about what happened last night they didn't know what I was talking about! Never again will I stay at this hotel. Beware of the rooms too, we had 2 rooms in one the refrigerator froze all our pop! AC and Heat did not work. Door closed to quickly and would not close and latch, had to remember to pull it hard to get it closed. my hand got smashed in the door when rushing out to leaving for the fire alarm. Run the water in the bath tub and the drain stopper would close. There website shows nice tables and chairs between the bar area and the pool, sort of a sit and relax place, but no tables or chairs could be found, I asked a staff person he didn't know anything about it. Not one place for the 6 of us to sit. Beware if you stay at this hotel!
February 4, 2013
Rated 1.0 out of 5.0 by neveragain2013 Terrible place to stay
The staff at this place is very rude. The rooms are marginal in furnishings, kind of the run down old hotel type. The curtains in the rooms do not close completely so bring some pins to close them. The water is luke warm - there is no 'hot' water. The halls and common areas are extremely hot.....whereas the rooms #at least that I have been in# require someone from maintenance in order to get them to work properly. I went to breakfast and they have scaled back thier offerings and the food was really bad....cold and had been sitting out for a while.
February 1, 2013
Rated 5.0 out of 5.0 by beachgirl46 Kindness of staff
I had flown in on the red eye and arrived at 6am on a Tuesday. I was in because my sister had been moved to Hospice. She passed away that Thursday. The staff was amazing in their kindness and concern Lauren and Tracy and the young man on the night desk- Matt- were caring and compassionate. They say you can judge a company by the quality of the people that work there. No words can ever describe how wonderful the staff at the Westlake Holiday Inn is.
I know when we come back to visit, we will stay there.
January 31, 2013
Rated 5.0 out of 5.0 by tambearoo weekend getaway
Nice location friendly staff clean room fitness avilable lots of dining in the area and great gift shop where i got my cleveland browns jersey from a lady from west virgnia where i am from couldnt have been any better.
January 26, 2013
Rated 2.0 out of 5.0 by tukn30s terrible maintenance
It is a large hotel. The pool is centrally located so if you have a room looking in on the pool, be prepared to get some noise in your room. My room was on the 4th floor. First, my drain to my tub was completely broken off so if I wanted to take a bath I couldn't. Next I noticed a draft coming from the heating area. Upon further inspection, I found old carpet and socks stuffed under the heating unit used as insulation to stop drafts. Last the thermostat was located right above the heater, heat rises so the unit was shutting off prematurely. I informed the manager and was told she would credit me with 5000 points as a thanks for the heads up. I didn't get the points. I travel a lot and this is by far the worst hotel I stayed in...condition wise.
January 25, 2013
Rated 4.0 out of 5.0 by kwatters63 Decent
Stayed all week while in training down the road. Hotel is older and could use some updates but overall a good experience.
Staff was very friendly and courteous, couldn't ask for more there.
If you are planning on using the exercise room, not much to offer. At least one treadmill worked well and I didn't have any competition for it so that was good.
Close to the mall and food (probably not walking).
January 23, 2013
Rated 5.0 out of 5.0 by David174 Fun For the Grandchildren....& US
We live in Westlake ...and it was the weekend before the kids went back to school from Christmas vacation.
What a nice experience for all of us. The kids loved the pool... most of the time we were alone . We swam early and late. They loved to see themselves in the BIG windows at the top front of building. It was like a huge mirror.
Room was nice and the breakfast was great.
Staff was GREAT! Great time for Kids and Us.
January 16, 2013
Rated 4.0 out of 5.0 by flower08 Love the indoor pool
My son loved the pool. The room was pretty average although the free wifi is definitely a plus.
January 15, 2013
Rated 3.0 out of 5.0 by Justme5 Room
Room was clean and bed was very comfortable. Our curtains were broken and would not close all the way. We stayed two nights for a wedding and were very disappointed that we had no microwave or refrigerator in our room. Also, our room was never cleaned on the second day, however our cleaning person was in the hallway and did give us clean towels. She did apologize that she never got to our room. There is no continental breakfast, and the restaraunt ran out of waffle batter, however their service was satisfactory. One lamp in our room was burned out, and there was no exhaust fan in our bathroom.
January 4, 2013
Rated 2.0 out of 5.0 by DisappointedinNY In need of TLC!!
We arrived two hours before check-in after a five hour drive and were told it would be a 12-15 minute wait until we could check in. We got into our room an hour and 25 minutes later! The room was uncomfortably hot from the moment we arrived to the minute we left. We requested a "suite" for extra room but the suites were very small. There was stained and ripped wallpaper in the lobby, halls and our room and bathroom. The carpet was rippling in our room. This hotel has potential. It could be very nice if they would just remodel. The only reason we stayed here was for the pool area. We were visiting family and thought the kids and their cousins would like to swim and didn't want the typical small hotel indoor swimming pool. The pool area was the only nice thing about this hotel. The free breakfast buffet was average at best. I got a discounted rate and still would not stay here again unless it was completely remodeled.
December 11, 2012
Rated 4.0 out of 5.0 by Rich18 Room Excellent, restaurant closed
What attracted me to this hotel was the fact it had a restaurant. Though when I checked in, it was closed for the day. Did have a bar, where you could order appetizers off menu. I like staying in hotels that offer in house restaurant. Don't have to worry about traveling in a strange town and can go at my leisure.
Room was clean, above what I expected. Staff was excellent. I would stay again, though will check to make sure eating is open.
December 10, 2012
Rated 3.0 out of 5.0 by Luella Review of Recent Stay
Room was nice size and nice view of pool. Issues with 3 out of the 5 workout equipment.
Pool and Hot Tub needed cleaning. Pool tasted salty from all the kids swimming in it. That area closed at 10 p.m. No adult pool time from 10 to 11 p.m. eventhough it was a Saturday night!
December 2, 2012
Rated 5.0 out of 5.0 by Metracop Great Stay at Another Holiday Inn
Warm, friendly, comfortable, quiet, restful! Great service. Great room service.
Couldn't ask for more. Hope I can come back again..
November 25, 2012
Rated 4.0 out of 5.0 by cheryl66 comfortable bed, halls were very hot, but okay.
The young man who assisted us at check in was wonderful and helpful. I enjoyed myself. I did have to stop at front desk for toilet tissue because :very: little was one either roll and no extra roll in bathroom. I found what looked like dog-food on floor but forgot to mention it to front desk (because it was no big deal).
Anyway don't care what anyone says Holiday Inn Still has the softest towels. Thank you.
November 17, 2012
Rated 5.0 out of 5.0 by SLG626 Great hotel!
We have stayed at this property many times and never had a complaint. The rooms are clean and mostly quiet. Staff is friendly and always willing to help. Highly recommend this hotel.
November 16, 2012
Rated 2.0 out of 5.0 by Lawrencely Friendlier staff?
I checked in this hotel on 11/03/2012 with more than a few adults and kids walking half naked from nearby swiming pool and lobby as well. Since my wife is Platnum member of Priority Club, so I just asked if there was any upgrade available during check in process. The one word answer I got from the staff was "NO." I thought may be a friendlier answer would make my stay better even there was no upgrade available. The matter made my stay even worse was that at about 2:00 o'clock in the morning there were couple of kids running and talking loudly in the hallway just outside my room. There goes my good night sleep!!!!
November 12, 2012
Rated 5.0 out of 5.0 by Parentsand2 Shelter from the storm
My family stayed here because we did not have electricity for 6 days due to Hurricane Sandy. 85% of our city lost power. Holiday Inn staff was very accomodating. They were at full capacity because of the storm but each and every staff member was friendly, polite and upbeat. Even the ones we just rode up in the elevator with... all very pleasant. Their attitudes were contagious. People were concerned about flooding in their homes, trees and wires down and the staff listened to each one.
November 10, 2012
Rated 3.0 out of 5.0 by snyds Great Front Desk Service
The lobby and main common area nice, but halls and rooms could use updating.
No coffee available on Sunday morning early @ 06.00 a.m.
November 5, 2012
Rated 4.0 out of 5.0 by JCJC Television Service
Overall I had a pretty good experience at this hotel. But the one thing I didn't like is that once you check out, you get charged a $20 dollar fee for the tv service which I thought was included. Mind you they don't tell you this when you check in. So BEWARE of that additional $20 dollar charge that will appear on your credit card once you check out.
October 25, 2012
Rated 4.0 out of 5.0 Holiday Inn-Westlake,Ohio
A comfortable property with adequate amenities and helpful staff. Rooms are a bit dated and the lack of an exhaust fan in the bathrooms detracted a bit from our overall enjoyment of the stay. The original fans were apparently abandoned and the electrical service to them used to power added flourescent light fixtures over the bathroom vanities.
October 21, 2012
Rated 5.0 out of 5.0 by romalynda Great room
We were having an event at the hotel. I reserved a king suite. The room was very nice and allowed us to host a small hospitality.
October 19, 2012
Rated 5.0 out of 5.0 by cozy Great for me.
This hotel was very convenient for my needs in the area for business. I didn't use the facility for meals or entertainment. Very nice staff.
October 17, 2012
Rated 5.0 out of 5.0 by Lee33 Excellent service, comfortable bed and value
We thoroughly enjoyed the restaurant and bar as we usually didn't get back to the motel until after 8:30pm. The people at the front desk were very knowledgable and helpful. The price was reasonable and the location easy to find.
October 11, 2012