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Rated 4.4 out of 5 by 178 reviewers.
Rated 5.0 out of 5.0 by Staff As platinum reward members, we were treated royally. We were in the city to attend and celebrate our daughter's wedding. Amy, our check in clerk, was so impressed by the numbers of guests who were also staying at this Holiday Inn that she asked her manager if she could upgrade us to a suite. Hurray!!! She could!!! Even though it was on the smoking floor, they used an ionizer to eliminate the smell from the room with great success. We entertained before, during and after the event all due to the efforts of Amy and her co-workers. Thanks so much!! August 20, 2013
Rated 4.0 out of 5.0 by Kidsuite is excellent getaway Love the holidome&kidsuite. Was a great time for the kid and for us as well. Staff was excellent. August 16, 2013
Rated 5.0 out of 5.0 Nice experience Staff and front desk extremely helpful Thank U so much. August 15, 2013
Rated 5.0 out of 5.0 by Comfortable beds, great pillows! Awesome all day breakfast delivered via room service! Appreciate the smoking room. Great city view. Close to Polo Park shopping and Assiniboine Park/Zoo. August 15, 2013
Rated 4.0 out of 5.0 by Great family destination! This hotel is a very nice family oriented stay, with great value. My kids loved the indoor play structure and the child friendly pools. The kids were entertained for hours without staring at a screen. Great place and great value, we will definitely stay here again. August 10, 2013
Rated 5.0 out of 5.0 by Holiday Trip As we began our holiday trip with two of our grandchildren, we decided to stay at this location because of our earlier wonderful experiences. As before we were not disappointed and our stay was most enjoyable. The nine and ten-year olds made great use of the Pirate's Cove Playland as well as the pool. The breakfasts were done well and with the kids eating free, it also was economical. My wife and I have recommended this hotel to many others and it seems that they have enjoyed this hotel too. August 8, 2013
Rated 5.0 out of 5.0 Pleasant Staff Staff at this location are always very pleasant and helpful. I have never had a bad stay at this hotel and I highly recommend it. I would score it 5 Stars......Great place to stay August 6, 2013
Rated 5.0 out of 5.0 by Clean and comfortable We stayed 4 nights and found our rooms clean and quiet and in good repair. The only disappointment was a mix up when we booked - we were under the impression that it was an express hotel. The breakfast pricing was cost prohibitive for our group for the 4 days so we had to make other arrangements. That would be the only improvement - a small breakfast area more economical than the $20 per person restaurant breakfast. Staff polite and helpful and free parking and location was perfect for us. Would stay again August 6, 2013
Rated 5.0 out of 5.0 by Recent Stay Had a medical situation during my stay and the staff were very helpful. They even followed up with a get well card sent to my home. Thank you. August 2, 2013
Rated 5.0 out of 5.0 by Always Happy Going here for last couple of years and won't go anywhere else when visiting Winnipeg. The staff is always so friendly. Stayed there last week and Shirley in the restaurant was awesome ( as well as everyone else) Love the play structure and the refurbishing of the patio furniture. Enjoyed my stay, and would recommend anyone heading to Winnipeg with kids to stay there. August 1, 2013
Rated 3.0 out of 5.0 by Average Hotel, Terrible Service Hotel is in need of making furniture upgrades. Staff was not friendly upon check-in. Made a mistake and gave me the wrong room key and when I questioned the lady working the desk she was very rude. Eventually, things got sorted out but I did not receive an apology for the inconvience it caused (waited an additional 30 minutes to get the correct key) or for the way the employee spoke to me. There was also a wedding being held at the hotel and we were unable to park at the hotel parking lot or parkade because it was full. We had to park across the street at Boston Pizza and then walk across Portage Ave. with all of our luggage. A huge inconvience. When we asked the front desk if we would be able to move our vehicle to the hotel parking lot/parkade we were told that parking was offered on a first-come-first-serve basis and that it did not matter than many people attending the wedding were not overnight guests at the hotel. Great customer service, indeed. July 31, 2013
Rated 5.0 out of 5.0 by Great place for kids! We love it! Most of our stay while in Winnipeg are at this location, we love the pool it is nice and warm and the little water slide for kids. Also the Pirate play structure is also a hit! Kids eat free and this hotel is close to Assiniboine park! July 29, 2013
Rated 4.0 out of 5.0 by Great place This hotel is a great place to stay with your kids. The pool, play centre , craft centre is amazing! Room was clean and nice. Food was okay. Love the kids eat free. The only disappointment I had was the charge of $10.00 a night for me to have a microwave in my room. I needed the microwave to warm my babies food and milk. July 26, 2013
Rated 5.0 out of 5.0 by Enjoy the pool. Enjoy the service and the clean rooms. Like that after a few visits the staff remembers you. July 26, 2013
Rated 5.0 out of 5.0 by Excellent Experience Awesome experience, definitely recommended. Hotel well situated and easy to find, check in was fast and extremely friendly. Hotel pool facility is great, parking was very good. July 22, 2013
Rated 4.0 out of 5.0 by Nice Hotel Upon arrival we were happy to see that there was ample parking for Hotel guests. We were greeted assigned to our room in a friendly manner. Our reason for staying was to attend a wedding on the premises. It was very convenient to enjoy the evening and not have to drive home. There is a 24 drug store across the street. The room was comfortable and fairly clean. The table & dresser needed extra wiping as there were some spills that were missed. Fairly minor. The bed was clean and comfortable. In the morning, we went down for breakfast but noticed they were having major staffing issues and could not handle the breakfast crowd. We left and went else where for breakfast. Overall, our stay was comfortable and convenient. We would stay again in the future. July 19, 2013
Rated 5.0 out of 5.0 by Friendly staff, awesome service, and comfortable bed keep us coming back We stay here every time we're in Winnipeg, and have always received the best service from every staff member we've dealt with. From desk clerks, to housekeepers, doormen, and restaurant staff, they all are super friendly yet highly professional and definitely will go out of their way to meet your every need or request. We always recommend this hotel to friends and family and most have taken our advice and also become repeat guests. July 14, 2013
Rated 5.0 out of 5.0 The Only place we stay at while in Winnipeg everything is great while staying here from clean and comfortable rooms to a front desk staff that looks after what ever your needs maybe. The only place we stay when we come to Winnipeg. July 6, 2013
Rated 3.0 out of 5.0 by Overall Experience The value of the room we received was awesome. We rented it as a family get-away for our son (who just turned 7) as this was his choice of place to stay as he really likes the pool/play structure area. We previously stayed at the Holiday Inn & Suites in Regina, SK, where we had an unbelieve experience. There was anything we asked for that we didn't get. I don't know if it is because we had such an awesome experience the weekend before this one that we are over critical about or not. Anyways, here goes: We checked in with 3 adults and 3 children. There were only towels in the room for 3 people. We immediately asked the front desk for more and they never came up with them. We also thought being a suite they might have dish detergent for the sink (as they did in Regina# and maybe a dish towel. Our room was supposed to be a non-smoking, which we had to sign a waiver for that if we smoked in it we would be charged. In the early evening we could smell cigarette smoke in the hallways and the room so we complained about it to the front desk as well as ordering towels again. We never did hear back from anyone for towels or regarding the smoke smell issues. I complained when we checked out in the morning and the person checking us out wrote down our concerns. Her excuse for the smoke was the 10 floor is a smoking floor #we were on the 11th floor# and the smell was probably coming through the ventilation system. That was not a good enough excuse for me as we had a sign a waiver to not smoke in our roon. It wouldn't have made a different because the smell in our room would be as if we had smoked in it. I would greatly appreciate a response email regarding this problem as we are scheduled to stay at the Holiday Inn in Edmonton at the end of this month #approximately July 29th, 2013 July 5, 2013
Rated 5.0 out of 5.0 by My favourite hotel whenever I come to Winnipeg Excellent hotel, convenient location, would definitely recommend to anyone! Staff is wonderful as always, and I'm always very comfortable staying at Holiday Inn on Portage Ave. What more can I say? I love it! I also love the fact that there are still some smoking rooms. That is generally my deciding factor as to which hotel to stay at. June 22, 2013
Rated 5.0 out of 5.0 by Wonderful visit Very comfortable room with sink & large vanity both inside and next to the washroom. Bar fridge tucked under the sink was handy. Good sized flat screen TV (but no on screen or print TV guide available). Beds were comfortable and 2 sizes of pillows available but both were too plump for some of our tastes. Pool and play area great for young ones and those who enjoy seeing little ones happily engaged. Pool was not large (7 strokes end to end) but OK for a little exercise - pool temperature was in the "0- body shock" range so pleasant for entering. Staff were very helpful and pro-active. Location was great with ample parking, parks, large drugstore and several restaurants within a very short walk. Also easy access to the south side of the river with the Moray bridge close by June 15, 2013
Rated 5.0 out of 5.0 by Quiet room / excellent food My girlfriend and I have been going for a weekend shopping trip for the past 23 years and for certain we have been at this Holiday Inn for the past 10 years. We ate all of our meals in the hotel restaurant and would highly recommend it. Excellent variety, excellent service. It's nice to recognize staff from year to year. It says a lot for a company that can retain their staff. We were given a corner room which was a bit roomier and quiet. Thanks for another great weekend. June 14, 2013
Rated 5.0 out of 5.0 by A Place for Kids During our recent stay with six grandchildren, this hotel provided the utmost in activities in the pool and Pirates' Cove area. The theme room was a hit for four of them as they had their night's sleep in a double-bunk bed set, with a TV and games, at their full disposal. The parents had their own section in the standard sized room, with their queen bed and a TV for themselves too. It definitely is a place for kids. June 7, 2013
Rated 5.0 out of 5.0 by Comfortable room Nice and quiet. Comfortable bed. Appreciate the upgrade. The only thing I noticed that would make the room better would be if there was a curved shower curtain rod. The style of shower/tub with the shower rod inside makes the shower so small there isn't enough room to shower without constantly rubbing up against the curtain. Despite the cleaning staff doing a good job it doesn't feel nice to rub up against someone elses shower curtain. June 4, 2013
Rated 5.0 out of 5.0 by Fantastic, As Always Our regular place to stay for a night in Winnipeg. Always clean, comfortable beds, and comfortable room. Late checkout for Priority members is great. Pool is shallow for kids, and the play area is great for kids. May 30, 2013
Rated 2.0 out of 5.0 by Sadly disappointing This was our first stay with your hotel Chain. Normally we stay with another LARGE chain. We decided that with your hotels kid friendly approach we would try. I am sad to say we're not impressed. We arrived around 5:30pm. Upon arrival, I had questioned the fact that we weren't able to book "kids theme rooms" online, and wanted to know if there was any. We were told yes, and it would be an addition $20/day charge. That was fine with us as this was our kids "vacation". Upon arrival of our "suite", we returned downstairs to ask for a manager. We found SEVERAL issues. The suite had NOT been cleaned at all. There was things that appeared to be dirt, food,bugs. I brought the items down with me as well took pictures. The manager came and stated they would go clean the room while we had dinner. Upsetting but at least it was being clean. The restaurant was awful. It was empty, yet took 25 minutes to obtain a beverage for our son. We decided to order food from outside the hotel for the rest of our stay. Upon arriving back to our suite, nothing had been down but vacuuming. We decided we would go and enjoy the pool and play land. The play land is amazing. My children spent most of their time playing on it. The pool, we did a quick 20 minutes but the water was so salted, and dirty(floating clumps of hair, bandaids, paper cup) that we left. Our floor was very busy as I'm sure all the families were located on this floor. Saturday, upon calling front desk for towels, we had to ask 4 times to have our suite cleaned up and fresh towels brought. We also had to call and finally approach a maintenance person for a garbage bag to clean the room ourselves. The towels, was a joke. Upon receiving our new towels, we were told to leave the old wet towels on the bathroom floor till we checked out. Sunday morning was our original check out day. We went to front desk around 8:30am, and inquired about staying an additional night. The front desk lady informed us that we would need to check out and re-return at 3pm? So we decided to pack up early and leave your hotel. For a company that has been long standing and has always been geared to families and customer service I can say I'm truly disappointed. Between the lack of cleaning, and upkeep to the restaurant service we will not likely be returning. For the amount spent, we will take our business to other chains. May 26, 2013
Rated 5.0 out of 5.0 by Very Comfortable bed, great pool, and a great view Had a great stay at the hotel, we checked in fairly late and the pool was closed, but the manager let us go for a late night swim and just call the front desk when we were finished so he could lock up. Also had a great view from the balcony out onto to portage ave as it was a very warm night. May 19, 2013
Rated 2.0 out of 5.0 by toilet plugged Our Toilet was plugged and my husband called to front desk and they said they would send someone to unplug it and no one showed up. It was late we put the kids to bed and went to bed ourselves. The room got so hot that we could barely sleep. We were all sweating and very upset. My husband had to leave the room and go outside to cool off at 5 am. The fan was running all night in the room so we thought that it was working. When my husband came back he called the front desk to see why no one came to unplug the toilet and tell them how hot the room was. A maintnance man came and unpluged the toilet and fixed the air conditioning but by that time we were ready to leave. May 11, 2013
Rated 4.0 out of 5.0 Holliday Inn Airport West I stay at the Holliday Inn Airport West at least 6 times per year for both business and pleasure. The staff are excellant and our stays are always worry free. Underground parking and airport shuttle service is a bonus. May 8, 2013
Rated 5.0 out of 5.0 by Amazing pool!!! Love the temperature of the pool!!! And pirates cove is awesome May 7, 2013
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