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Rated 3.9 out of 5 by 186 reviewers.
Rated 5.0 out of 5.0 by 1st class 1st class room and services very pleased with my stay ***** February 26, 2014
Rated 4.0 out of 5.0 Nice Hotel The hotel was nice, clean, plenty of polite staff. I was disapointed with the room. I booked a king size bed only to find two single beds together with a quilt on each bed! This did take the shine off the weekend. February 18, 2014
Rated 1.0 out of 5.0 by Prefer only if your company pays it! I stayed almost one week,with 3 several booking. I will never forget the phrase of the receptionist the last day. Sir, you have to pay 12 more pounds because our trainee colleague 1 week before he made a mistake.So , we pay money for trainee accommodation(from the 1st booking). No internet for the half of the days,have to stay near to the room door. Breakfast very expensive. Beds very uncomfortable . Preferred , under consideration , only if someone else will pay. February 12, 2014
Rated 4.0 out of 5.0 by Standard Holiday Inn I've stayed at this property a few times in the last month. The service is perfectly ok, but the beds are really comfortable, some of the best sleep I've had in ages. One drawback however is that the underground carpark is expensive (but very secure# if you are just staying overnight and then moving on, my tip, try the public car park next door #same slip road as the hotel) it might save you £10 per night. January 23, 2014
Rated 4.0 out of 5.0 by Perfect Stay To find a proper hotel in a good price-range during NYE, is difficult in London. That's why we stayed in Woking, just 20minutes by train to London Waterloo. The stay was perfect, nice clean rooms and even if we left the room after lunch, we came back in a cleaned up room. Too bad there is no free wifi in the reception and you need to pay 8,50 pounds per day to get proper internet.... January 8, 2014
Rated 1.0 out of 5.0 by NOT A GOOD EXPERIENCE It was 2nd time to stay at this property. I was not very happy last time but decided to try here again because it was conveniently located to my work. After traveling many days, I wanted to work out at the gym. The staff recommended a gym nearby with extra money. It rained and I was soaked when I returned to the room after workout. Oh my! The heater did not work. Asked and explained the staff, but was told no maintenance after hours. They did not even try to provide alternative solution. I just had to suffer during that night! - WAS NOT A GOOD EXPERIENCE. Next day, I decided to try a mini gym on the property, but it was closed. Asked the key but the staff said it would be closed at 10:00 pm.. was not able to use it. I had a billing issue as well, but the staff won't try to help me either. This property really needs to be improved in service and staff training. January 4, 2014
Rated 5.0 out of 5.0 by Happy Very comfortable well appointed room, nice breakfast and pleasant staff: what more could you ask for? January 1, 2014
Rated 4.0 out of 5.0 by comfortable room and friendly staff. I had an enjoyable and comfortable three night stay at this centrally located hotel. check in was friendly,welcoming and efficient. i had no issues at all during my stay.wifi connection was good and reliable.the location is perfect for walking into the town centre. December 30, 2013
Rated 4.0 out of 5.0 Very comfortable Most comfortable beds, good value breakfast only bad side expensive parking. December 29, 2013
Rated 5.0 out of 5.0 by Totally recommended! Loved everything about my stay. From the minute I approached the reception to check in, to the time I checked out - The staff were so friendly. The room was up to date and clean. The bed was comfortable and there was no noise. A lovely bathroom with extras that I didn't expect. Wonderful experience! Thank you to all the staff. December 25, 2013
Rated 2.0 out of 5.0 by Cold shower No hot water in the morning resulting in a very cold shower before visiting clients. No apologies on check out or inquiry if I was happy or not. Hotel is generally booked so there is little care of guests. December 20, 2013
Rated 1.0 out of 5.0 by £15 parking and £10 for wifi I was very cross to be tol on arrival that my parking would cost £15! this turned my fairly priced £50 room into £65. The man on reception gave me directions to alternative parking that was only slightly cheaper but these were not correct and i spent an hour going round in circles before i gave in and returned to the hotels carpark. There was an xmas party on the night of our stay and the music kept us up until midnight so no chance of an early night for us. Then at gone 1am we were woken by idiots running down the hallway shouting and knocking everyones doors. This went on for sometime and when we called reception to tell them there was no answer. Also during our stay we had several problems with the tv. We also tried on several occasions to order room service but the phone was never answered. And last but not least.... £10 charge for wifi. What a joke!! Needless to say we wont be staying again. December 18, 2013
Rated 4.0 out of 5.0 by dinner/dance and overnight stay Very enjoyable evening - food good, dj very accommodating, room clean and tidy, pleasant breakfast - very restful as able to go to late breakfast!! December 18, 2013
Rated 1.0 out of 5.0 by Variable service Stayed over after an Xmas party. Had a great time until checked out the next morning and had a misunderstanding over a complimentary room, possibly due to misunderstanding by our company or miscommunication by Holiday Inn. The young girl trainee was completely charming and polite , as were other staff on checking in, but the tall blonde Eastern European lady who took over in the morning was incredibly rude and unhelpful. Whatever had caused the problem she never once apologised or tried to resolve it. We were just made to feel like troublemakers. Had a nice evening and a fair room, but spoilt by this woman's appalling attitude and party elsewhere next year. December 17, 2013
Rated 3.0 out of 5.0 by Not the best Holiday Inn I stayed here two nights with my wife and baby. The room was a bit cramped especially with the cot in there which was just placed by the bathroom door. Heating up baby food was a very awkward experience, with the restaurant staff not readily complying with my request and making me sign forms to remove liability. If that is such a big issue then I would recommend providing access to a microwave so I can heat it myself. Motorway services provide such a service so I can not see why a hotel chain like the Holiday Inn can not as well. Other than that, the room was not properly cleaned on the second day. Some positive points are that the beds are good and the location in the centre of Woking is really good with the shops and the museum close by.. December 3, 2013
Rated 3.0 out of 5.0 by Very good restaurant food - nice staff A somewhat bi-polar hotel. On one hand very nice staff and good food - on the other hand the furniture and equipment is worn. In room AC/Heaters are troublesome. Wifi is awful. Could use some TLC. December 2, 2013
Rated 1.0 out of 5.0 by Polite night staff and good breakfast but that is about it I booked the room on the web and pre paid. The cost was to be expected in the South East of England. However, the heating did not work and I arrived very late and the night staff kindly provided another heater but I was offered no refund in total or part which was shabby. I will not be staying here at the Holiday Inn Woking again and not at any other Holiday Inn if I can avoid it. This factory type of impersonal accommodation should be avoided. There is also a hefty car park charge as well which I don't like. In summary: a shabby hotel and poorly maintained. December 1, 2013
Rated 5.0 out of 5.0 by Difficult to get room heat correct? Very nice staff. Lovely room, beautifully laid out. Shower was fine, unlike many Holiday Inns, where the thermostats are all u/s!! November 19, 2013
Rated 5.0 out of 5.0 by wouldn't choose any other hotel in woking!! every time i stay in woking i stay in here. excellent value for money. if there are a few of you travelling you can have more than 2 adults in one room, you just get charged an extra £20 per extra person in the room which saves you so much money instead of buying an extra room for an extra person! room ready when we checked in early, staff are great really friendly. i can only comment on the reception staff really as i did not use the bar... housekeeping excellent room was spotless our entire stay, well stocked room. i have worked in housekeeping in a hotel before so this department is often overlooked but one of the most essential so thank you for the great job!! parking available at an extra fee but that's like everywhere in woking. i visit there often to see family and we always stay here, can't wait to return. perfect location right in the town centre also with plenty of shops and places to eat and drink just a minutes walk away. November 13, 2013
Rated 4.0 out of 5.0 by Platimun member recognition I have been a Platinum member of IHG for a while. They did not recognise me. No upgrade, nothing. As a member of IHG I only received 500 point woucher. That is all. I know this hotel mainly for business reason only, so I understand I should not pick up this one for leasure reson, because I can not expect more for my Platimum membership November 12, 2013
Rated 5.0 out of 5.0 by great weekend break one of the best holiday inns i have stayed in helpfull staff and very freindly clean rooms couldnt find a fault .Overall very very good well done November 1, 2013
Rated 4.0 out of 5.0 by Nice Hotel I found the hotel very comfortable and relaxing. All the staff I encountered were polite, friendly and appeared very knowledgeable. The only hiccup was the operation of the lights, which are a very good idea, but unless you know about the door card was used to turn on the power, it meant a trip down to reception. I would recommend this hotel. October 29, 2013
Rated 1.0 out of 5.0 by An Excellent Experience I recently stayed at the Holiday Inn at Woking for 19 days over the past 5 weeks and highly recommend the hotel in terms of the total experience. In particular the staff were very helpful, friendly and competent for all aspects of our stay. The facilities are excellent, well maintained and staff are always willing to help with any issues. October 26, 2013
Rated 2.0 out of 5.0 by general overall experience the disposition of some the front desk staff did not make my stay a pleasant one, some had a very poor manner for those engaged in a hospitaly / service sector, the internet price charged to my son was in my opinion too high and mobile phone coverage was very poor, in fairness the hotel was clean,the rooms were comfortable and housekeeping staff do a good job,breakfast itself was ok, but at circa £ 10-50 was expensive. October 21, 2013
Rated 3.0 out of 5.0 by Poor ironing facilities Strange that hotel, based on people on business trips has poor ironing facilities. Tried to iron my shirt , but it didnt do the job. Must have top qualities on iron, if not, start using iron room instead October 18, 2013
Rated 4.0 out of 5.0 by Good value and service The property was a reasonably quick walk from the Woking train and bus station. Located near restaurants and nightlife as well. Staff was extremely accommodating and friendly. Room was modern and updated, comfortable and a decent size. Love the extra large bath towels! Received verbal acknowledgement of my Platinum status upon check-in, as well as in a welcome letter. My stay was a quick overnight and I didn't eat on-site, so cannot rate F&B or other amenities. Overall, I thought the room was a good value for the rate. October 6, 2013
Rated 2.0 out of 5.0 by Expensive to use facilities The Car Park is a whopping £15 per day when the Council Car Park almost next door was less than half that. Breakfast was greatly overpriced at £16 pp and even a discount to £13.50 pp left it very poor value especially when there are many Restaurants close by. The Room was fine and the staff very helpful. September 13, 2013
Rated 4.0 out of 5.0 by Very nice room and good breakfast Got to the hotel around 6.30 pm, parked in the car park under the hotel. Parking a little tight, not suitable for larger cars. Staff friendly and welcoming and our room was larger than expected as we appeared to have been upgraded to an executive room. Very comfortable bed and we slept well that night. Up early for breakfast before moving on, full english, fried eggs looked a bit dry so chose scrabbled eggs which was very well prepared, so all forgiven. Blocked in by other guests careless parking, had about 6 inches front and 6 inches behind but managed to get out after a while. Will definitely stay again next year when we visit Woking again, would be more careful choosing my parking space though. September 11, 2013
Rated 4.0 out of 5.0 by Good, basic place to stay Nice clean hotel with friendly and helpful staff. Good restaurant. But the internet and wifi are very poor quality. September 10, 2013
Rated 4.0 out of 5.0 by Lovely room, poor bar area We were very happy with our room, comfortable beds, very clean and excellent bathroom facilities. The only downside for us was the bar area which was not conducive to a relaxed evening. It was more like a cafe. Having said that the breakfast was excellent. September 9, 2013
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