Rated 3.9 out of 5 by 197
Rated 5.0 out of 5.0 by itsme53 Happy with stay
room is well apportioned, Love when I get a room with a fridge.
November 24, 2013
Rated 5.0 out of 5.0 by jaybyrd1127 Best room and Best Front Desk Award
I GIVE THE BEST Front Desk Awards to:
Audrey, Morgan and believe the gentleman's name was Jose.
Each and every employee made sure that I was pleased with my stay and worked above and beyond the call of duty,
Thanks to you all,
Happy Thanksgiving and Merry Christmas.
See ya'll next year!!!!!!
November 23, 2013
Rated 2.0 out of 5.0 by LemonHouse Avoid during Soccer Tournaments!
The room was nice and the hotel was centrally located to restaurants, shopping, etc. The hotel was easy to access with multiple entrances from the parking lot. The room was clean and neat. The pillows were absolutely horrible... The evening staff was not the brightest - friendly, but it took three of them to check us in for a package deal and I still had to return the next day when our room key didn't work. The worst part was staying at the hotel during a kids' soccer tournament. The soccer parents allowed their children to run up and down screaming in the hallways for nearly 3 hours. We called the front desk twice and they did manage to get the noise under control which we appreciated. However, it took away from our stay there.
November 6, 2013
Rated 5.0 out of 5.0 by Polly61 Comfortable room overall and very clean
This is the second time that my husband and I have stayed at this hotel and both times we were pleased with the cleanliness of the rooms. The bed was very comfortable as well. We would definitely stay at this hotel again.
October 31, 2013
Rated 4.0 out of 5.0 by Buckeyewoody Great Stay
I stay here often and have never had a bad experience.The Hotel is dated and needs an upgrade, but I like the Restaurant /Bar for the fact that I don't have to leave the property.
the rooms are always clean and the staff is great.
October 26, 2013
Rated 4.0 out of 5.0 by goodfriendsX8 Good Stay
As usual we were very comfortable in our rooms. It was quiet so we were able to rest comfortably every night. We will be back again.
October 21, 2013
Rated 3.0 out of 5.0 by Ms88885 Comfortable bed
The bed was very comfortable. The room was clean but during our stay the maids didn't clean good. Didn't clean the sink at all, missed giving us coffee and one day we were resting and we heard a knock and the maid was already in the room while we were resting! We decides to eat breakfast at their restaurant and there were no eggs or biscuits available. The waffle station was off because they didn't have any mix and it was on a truck? The noise in the room was crazy! We heard everything from the noise in the hallway. Otherwise once again the bed was amazing and that alone might make us stay there again! The manager of the place was also very friendly!
October 16, 2013
Rated 4.0 out of 5.0 by TomG66 Clean, comfortable room, great service
We were in town for a wedding. The other out of towners were in near by rooms, which was great.
Exercise room had all necessary features.
Have stayed in your rooms before, will use in the future too.
October 10, 2013
Rated 5.0 out of 5.0 by Barbara76 Very quiet hotel
Comfortable bed, great service. Very quiet hotel.
I was greeted in the restaurant with a "Welcome To Holiday Inn" by the server. Very courteous person.
October 10, 2013
Rated 5.0 out of 5.0 by Scarecrow Beautiful Facilities, Great Restaurant, Helpful Staff, Clean, Convenient to Highway and City Center
Comfortable bed and great service. What ...this is a minimum of sixteen characters?!
October 8, 2013
Rated 1.0 out of 5.0 by Oriordan Stupidest Layout I have Ever Seen
My wife and I recently attempted to attend a science fiction convention at this hotel. We didn't stay.
The front desk, function space, and restaurant are all located at the east end of the building. The rooms are in two long wings that stretch westward. The hotel has two elevators at the western end of the two wings, as far from everything as is possible.
I thought it odd that the front desk personnel stressed which stairs to use to get to our room when I checked in. The location of the elevators explained that.
My wife has mobility issues that makes it difficult for her to take the stairs. It also made it difficult to manage the long trek needed back and forth from room to function space via the elevator. For that reason, I cancelled the second night of the reservation, and we didn't attend the convention.
I didn't raise this issue with the front desk staff when I cancelled because I didn't think there would be anyone available to address it. I would like to be reimbursed for Friday, September 27, 2013, which couldn't be cancelled because it was after the cut off time. We would have stayed and attended the convention if the stupid layout of the hotel didn't make that impossible.
October 5, 2013
Rated 5.0 out of 5.0 by mlc8018 great place to stay for buckeye games
We went to the buckeye game and didn't spend a lot of time at the hotel. I am not sure about the amenities, but the front desk staff was super friendly and the room was a very nice size and clean. We will definitely stay there again!
October 2, 2013
Rated 5.0 out of 5.0 by srl2 Very satisfied customers.
We stayed four nights. Very comfortable, beautiful room, very friendly staff, and excellent service. We highly recommend it.
October 1, 2013
Rated 4.0 out of 5.0 Very nice experience!
Perfect, private and pristine!
Thanks so much.
Our wait staff was exceptional and made the stay even nicer!
September 21, 2013
Rated 3.0 out of 5.0 by Costa61 Disappointed
I have stayed at Holiday Inns before and have had great experience, but I was very disappointed with this one.
It was late and we went to bed soon after grabbing dinner nearby.
The pillows were uncomfortable.
It appears that the linens were not changed after the last guest checked out. There were stains on the fitted sheets and lipstick on the sheets on one of the beds. I was looking for an outlet by the bed head and discovered that behind the beds had so much dust, it appears that portion of the room was not cleaned for months.
The staff at the front desk were very nice when we checked. A plus.
I left a note with front desk the next morning telling them about the housekeeping tardiness.
September 14, 2013
Rated 2.0 out of 5.0 by iflyrjs Always something else
My company pays for this hotel otherwise I would not pay or recommend this hotel. Each time I stay there it's always something else. This particular stay it started with the phones not working at took 25 minutes to get someone in my room. Which meant I had to walk from one end of the hotel just to get to the front desk to report the problem. Then after 20 minutes I ended up calling from my cell phone to find out when the technician would get there or just give me another room. Then I went to the crew room and the microwave wouldn't work. So that meant I'd have to order from the restaurant limited selection so I wouldn't recommend the restaurant either.
The next day the elevator didn't work which meant dragging my bags down the stairs.
As an elite Platinum member the hotel at least could've given me some points for the inconvenience's.
At this point Im going to forward this Review to our company. I know there are plenty of other hotels that would love our business when it comes time to renegotiate.
September 11, 2013
Rated 5.0 out of 5.0 by rg1234 exellent staff
I've stayed there many times and have never had any thing but a comfortable and relaxing visit
September 6, 2013
Rated 5.0 out of 5.0 by Kkathleen11 Awesome staff
The staff was great and even gave us free breakfast for my birthday. It was nice we had time to go swimming by ourselves but the wifi was down the whole time we were there. So I wouldn't stay here if you really needed the wifi.
September 5, 2013
Rated 5.0 out of 5.0 by brenda5 Excellent accomodations
I was able to relax and sleep from the very first night. The facility is very quiet, and comfortable. The room pricing was a little high, but was reasonable for the area.
The food was good, and reasonably priced.
September 3, 2013
Rated 1.0 out of 5.0 by Dave998877 No help with my stolen cell phone.
I will never stay at this property again, as a matter of fact I will never stay at a Holiday Inn again. When my cell phone went missing from my room, the weekend shift employees were absolutely useless concerning the matter. Upon checkout I spoke with the General Manager who assured me I would be taken care of. After leaving the hotel the General Manager would not return any of my emails or phone calls. I attempted to contact the franchise owner via email and phone without any reply. I spoke with customer service at IHG who assured me this matter would be closed in 48hrs. After a month they told me my claim was being processed by the property's insurance company. I tried to contact the insurance company and once again no reply. It has been over three months (May 19/13 to Aug 26/13) and still no reply. My loyalty to Holiday Inn has earned me Platinum status, and this is how I'm treated? Never again!
August 26, 2013
Rated 3.0 out of 5.0 by maddog9669 Internet
Traveling for business it is important to have great internet connection, you didn't. I had to sit in the lobby for 2.5 hours to do business and then it wasn't any better later in the evening. Questionable I'll return now that I'll be in the area 1-2 nights a month.
August 24, 2013
Rated 3.0 out of 5.0 by Jen1229 Nice rooms
The room was very nice for the value was disappointed that the pool was very small and there was no internet and when calling the front desk they could not give me a time when it would be up was only told they did not have enough cords to run the "box".
August 24, 2013
Rated 5.0 out of 5.0 by raspberrykid Great Experience!
Everyone was kind and caring. The building floor was a bit inconvenient, but we adjusted easily.
August 22, 2013
Rated 2.0 out of 5.0 by lljjcc Not up to last year
We arrived around noon and we were told we were too early to check in and to come back around 4. The person at the desk was rather abrupt and not very friendly. We were told there was a large group that checked out that morning.
We came back at 4 and were told it would be another 40 minutes before we could check in! When I inquired about that being the only room available, I was told we could get one in "the basement" but they didn't recommend it. 40 minutes later "they were just finishing up the room" and we finally were able to get in.
The next day others from the convention could not check in until after 4 because "there was a large group that checked out that morning". We stayed there the same night as "the large group" and the hotel was mostly empty - the number of cars in the lot, stark... I do not know what large group they had had the night before. This hotel is HUGE and was far from full - I do not understand why check in was so late on either day. It was nearly five hours after arrival when we could get in. The same for others who arrived a day later.
We did not get coffee packets the second day, nor did others on their second morning. Clean towels were not brought up until well after 4 the second day, as we checked through out the afternoon. The beds were barely made - sheets hanging below the comforter.
Last year the staff and service was outstanding, and the room rate lower. I wish I could say the same this year.
August 22, 2013
Rated 1.0 out of 5.0 by columbus2013 Hotel shut off hot water
The morning after checking in, the hotel shut off the hot water for approximately 5 hours. When I called to inquire, the front desk did not seem to know about it and sent maintenance. Maintenance said it was only for the part of the hotel I was in (implying other parts of the hotel had hot water). When I called the front desk back (asking for a room with hot water to take a shower), they told me the entire hotel had no hot water.
August 22, 2013
Rated 1.0 out of 5.0 by badgelady Sorry, but
I can't give you a good review this time. I asked for a room with a microwave when I made the reservation. I asked again when I checked in. I asked a third time when my room was changed (loud party on patio). NO MICROWAVE WAS OFFERED AT ANY TIME. JUST A LOT OF I'M SORRIES. YET MOST OF THE PEOPLE IN MY GROUP HAD A MICROWAVE IN THEIR ROOMS. IS THIS DISCRIMINATION?
August 22, 2013
Rated 4.0 out of 5.0 by HappySad Great except for room service
Everyone at the hotel was super friendly and helpful! The room was great and taken care of.
One big problem for me...
Room service moved my bag from between a wall and bed and left the bag flat on the floor where it was either stepped or rolled on. I had a special drawing board inside the bag and it got crushed.
My one suggestion - don't have room service come in to straighten up if you're there for a couple or more days.
August 21, 2013
Rated 5.0 out of 5.0 by NHS58 clean and 'homey feeling'
close to interstate...handy to north Columbus and Worthington...
August 10, 2013
Rated 5.0 out of 5.0 by mary1203 clean and comfortable
Stayed here only one night. The room was clean and I slept comfortably. Located conveniently near major highway. I recommend this hotel to anyone.
August 8, 2013
Rated 4.0 out of 5.0 by Dennis61 Nice Hotel
Checked in around 9pm very fast and efficient. The staff went out of there way to make sure we got more oatmeal raisin cookies. Pool a little cold for us old people(61) but even my 3 yr old grand daughter thought is was cold all so. Towels were well keep in pool area thanks too housekeeping. Breakfast buffet a little high at $9.95, should be included for priority members. beds were comfortable, shower/tub clean and hotel fairly quite for a main floor room. Fast and easy check out. I have read where this hotel is hard to navigate, we did not find that to be true. All in all a very nicely operated Holiday Inn
August 7, 2013