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Rated 3.8 out of 5 by 164 reviewers.
Rated 4.0 out of 5.0 by Lovely room, wonderful people, but... The front desk folks were great, in spite of the line of people waiting. Got me a room near my friends with handicap bathroom. The room was lovely and roomy and I slept well. But they need to find a new laundry service. The sheets showed marks where things had been spilled or whatever. Not a great feeling to wake up under a sheet with droplets clearly visible in the morning light. yech. July 25, 2013
Rated 4.0 out of 5.0 by Breakfast Buffet The staff here was not very friendly or attentive. The food quality was not up to par, i.e. the biscuits were hard as a rock. I am used to better quality at other holiday inns. July 24, 2013
Rated 4.0 out of 5.0 by Visit for Conference I must say the hotel staff and rooms were excellent. I did enjoy my stay at this hotel. However, the hallways were extremely hot and I wondered if they even had air conditioning in the hallways. During the conference, I looked for a soda vending machine and could not find one. When I did find one, it was clear across the hotel. I would suggest making them a little closer to the front desk. I would definitely return for another trip. July 22, 2013
Rated 3.0 out of 5.0 by Disappointed only one elevator I never found The bartender staff great! very nice....however the layout of this hotel is is not handicap acccessible enough and found it frustrating to find my way was like a puzzle...rooms very clean. breakfast too high in price... should have breakfast cheaper... July 21, 2013
Rated 3.0 out of 5.0 by Good stay, but... Room was excellent and so was the pool. However, the breakfast at the resturant is terrible. I have stayed at many Holiday Inns with free breakfast that was better than the one we got for $9 each. Also, staff was friendly but made no effort to help out. July 12, 2013
Rated 5.0 out of 5.0 by Great Service Our waitress was outstanding and took care of our needs quickly. July 9, 2013
Rated 5.0 out of 5.0 by clean room and great service My stay at this Holiday Inn was very pleasurable. Ckeck in/out was very quick, staff was very helpful, room was very clean and spacious. I ate in the Connections Restaurant within this Holiday Inn and the steak was superb! My friend had a burger and said was delicious also. I would recommend this Holiday Inn and would not hesitate to stay here again. July 4, 2013
Rated 3.0 out of 5.0 by Charged Wrong Card for Room Nice enough of a hotel. Traveling using a Corporate Lodging Card, they charged my personal card instead. When I called they said they would credit my personal card, and bill the corporate card. Over a week later and still has not been done. July 2, 2013
Rated 4.0 out of 5.0 by Great Location I came to Columbus for my high school reunion and this was the closest hotel to the reunion site. It was clean and comfortable and the staff was very nice. Pool was out of service one day but back in service the next. Our bathroom light went out and they had it replaced immediately. Only issue I had was when a housekeeper walked into our room unannounced. This is the second time this has happened to us at a Holiday Inn. Overall nice place for the price and in a great location beside I-270. June 30, 2013
Rated 3.0 out of 5.0 by Comfortable, but some glitches This experience at the Holiday Inn Worthington wasn't as good as in the past. My issues: 1) Basically neglected at breakfast. Yes, they serve a buffet, but there should still be adequate service. I will say that, to her credit, the waitress didn't charge me for breakfast because of a mistake she'd made. 2) Printer in the business center was terrible and botched my boarding passes. Reported to the front desk (where I had asked about using the printer earlier) and was told, "Oh, yes, we've ordered a part for it." 3) My room wasn't serviced at all on a Sunday. The manager on duty made a call and assured me it would be, but also asked me when I was leaving and said, "We don't service rooms every day." I "borrowed" a styrofoam cup from the front desk. Later, a gruff man came by the room and ask for "towels." When I checked out, the desk clerk asked how my stay had been, and I mentioned these issues. He told me that they DO service rooms every day, and mine should have been done. Too late then. Bill paid. Less than satisfied. I can still recommend this property (with reservation) because of its location and facilities; hopefully, the service issues will be corrected. June 29, 2013
Rated 3.0 out of 5.0 by Good Zoo Package Overall our experience was pretty good for what we needed. We purchased the Zoo Package which we were pleased with. Check in time should be earlier. The housekeeper knocked on our door well before checkout time. June 29, 2013
Rated 5.0 out of 5.0 by Great service Every need was met. Excellent front desk assistance. We asked for directions to a specific location and the desk clerk looked it up on line and printed us up the directions. We travel to Ohio annually and we will most definately stay with you again. June 28, 2013
Rated 2.0 out of 5.0 by Disconnect Stayed 2 nights. Pool not open both days (parts and routine maintenance). Clean and comfortable. Stayed with baseball organization, rate included breakfast buffet, vouchers given out at check in. Friday buffet was great, Saturday, hotel setup seperate room for baseball organizations. Seperate room buffet had about half the food/choices as resturant buffet. Treated baseball organizations like second class guests, back of the bus. June 27, 2013
Rated 2.0 out of 5.0 by Horrible Cleaning Staff After our 1st night we left our room till 3:45pm, came back to find our room had not been cleaned. They took the towels but left us with none, trash not emptied, beds not made, floor not vaccumed. I had to call the front desk to get our room cleaned. The next day a liittle better. This time not enough towels left. Only Holiday Inn where as a piority member you recieved nothing. Breakfast was ok, but you had a fee for it, not something I am used to with Holiday Inn. The walls in this hotel are very thin could hear everything going on in the hallways. Rooms/ pool/ breakfast area not easy to find. June 25, 2013
Rated 2.0 out of 5.0 by Not Happy I booked this hotel because it had a indoor pool. When we got ready to go to the pool There was a sign on the door that said it was closed. When we asked the front desk why they just said because they wasn't going to open it that day. There was no reason why they couldn't they just didn't feel like it. They offered for me to drive down the road to there other hotel to swim. This was to inconvenient for my family and my 16 month old son. I was not very happy that I paid so much to stay some where with a indoor pool and they couldn't even give me a good reason as to why it was not open. June 24, 2013
Rated 4.0 out of 5.0 by Location a plus! Good location right off of the highways if you are staying in the Worthington/Columbus area. Very clean and comfortable. June 21, 2013
Rated 5.0 out of 5.0 by HBO The ONLY downside to our stay was the reception on the HBO movie was poor. June 21, 2013
Rated 5.0 out of 5.0 by Spent a wonderful 40th wedding anniversary From beginning to end we had a quality experience. Jason was helpful in planning our event. Michelle and Carl made sure everything ran smoothly. Our guests enjoyed their overnight stay and we enjoyed the buffet breakfast in the cafe. Can't remember the name of our server but she was wonderful! Thanks so much for making our special event go seamlessly. June 21, 2013
Rated 5.0 out of 5.0 by Visits We always enjoy our time at the Holiday Inn while we are in the area visiting family. June 20, 2013
Rated 5.0 out of 5.0 by Worthington Holiday Inn We always enjoy our stay at the Worthington Holiday Inn June 18, 2013
Rated 5.0 out of 5.0 by Home away from home... I have stayed at this particular site for extended amounts of time on multiple occasions during the last 2 years for business reasons. It's an older building, but has nice amenities. I have nothing but good things to say about the staff that I encounter, from the front desk to the restaurant/bar. Always friendly, helpful, etc. and is one of the strengths of this site. The rooms are basic, but comfortable. Typical rooms for this type of hotel/price range. The sound between walls can be lacking at times, but never too bad. The restaurant has very good food, but the breakfast bar never changes and could use more variety for those staying for more than a few days. In the rear of the property is a nice, covered patio with tables and chairs to enjoy warm nights alone or with friends. June 14, 2013
Rated 5.0 out of 5.0 by Excellent hotel First time taking outside of our usual chain of Hotels and was pleasantly surprised. Great room, nice location and friendly staff. June 9, 2013
Rated 2.0 out of 5.0 by Broken ice machines, poor seevice Poor service room smelt, no ice bucket, no breakfast, no cookies at check in, no rewards water May 30, 2013
Rated 2.0 out of 5.0 by poor service room was not what was booked and no attempt to give booked recoginition as priority member or priority gold member..told me i had booked online, when I had called the hotel personal and spoke with someone had the hotel. who said what type of room i would have and where it would be...ended up miles it seemed from meeting room..when for breakfast one morning. over 1hr and 15mins to bring the breakfast...waiter dropped plates of food on the floor no attempt to pick it bill brought to table--had to hunt someone down so could pay the food bill and even then that person had to call fro someone to operate the cash register..have stayed at this hotel now at least 3 times to attend meetings, supposed to go next year, but each year hotel has detoriated in this point serious considering not attending the meeting next year...hotel not met holiday inn standards of other holdiay inns i have stayed at May 30, 2013
Rated 4.0 out of 5.0 by Connection Cafe Was great experience & service at the cafe during morning breakfast . May 29, 2013
Rated 2.0 out of 5.0 by The pool was broken? We had a group of families stay there during a recent lacrosse tournament. Reserving these rooms myself, I explained the fact that we were only staying there for the pool. We promised our kids that they could swim. Of course, when we arrived, the pool was "broken." Why wouldn't they send an email to their guests or call the ones that specified the value of the pool? Additionally, they passed us off with a "those things happen" excuse. The pool looked perfectly fine to me when I saw it. Thankfully one of the parents simply wouldn't take no for an answer and forced their hand. They bussed us over to another hotel for an hour to swim there. While I appreciate that effort, this disrupted our entire trip, fragmented our group and ruined a birthday party we had planned for one of the kids. It should never take people being completely steadfast in their convictions to get a hotel to find a solution. They should have offered us a solution. Also the bathrooms were a little suspect as far as cleanliness goes. May 25, 2013
Rated 3.0 out of 5.0 by toilet problems/computer printer I have stayed here before with no problems, however, this time, I along with others in my group, had toilet that leaked to the room below, broken toilet handle, toilet in room we were eventually moved to because the leak could not be repaired, had to have handle held down until flushing finished. Printer would not work in business center and front desk refused to print for me. Service in restuarant was extremely slow. Only one elevator, which of course was at the opposite end of the hall from our room, so we had to traverse its length twice. May 24, 2013
Rated 3.0 out of 5.0 by Would stay again We have stayed here several times and it has always been a nice place. Reasonable and close to family and shopping. Our last visit wasn't the greatest - there was no tissue paper in the bathroom, light bub was burned out in desk lamp and our reservation indicated a sleep number bed which turned out to be a basic king size bed. The room was clean and service was very nice. We will stay again, but felt the items listed above needed attention. May 16, 2013
Rated 3.0 out of 5.0 by Staff not helpful Convienient location but the staff was not very helpful with anything that was asked for. I'll find a different hotel next time I need to stay in the area May 16, 2013
Rated 3.0 out of 5.0 by Not what we expected We were part of a wedding party that had a block of rooms available. However, the "special wedding rate" that we were given was $20 more than that online rate for the same non-smoking, one king, sleep number bed room. We cancelled the "special wedding rate" reservation and booked online for the cheaper rate. When we arrived at the hotel, there was only one employee at the front desk, and he was helping another very needy customer who apparently had not made a reservation. He was doing a great job of thoroughly describing each room to this customer, who couldn't decide which room to book. Great customer service, but when I was pressed for time and just wanted to check in, it was a huge waste of time. Upon entering our room, it had previously been a smoking room and smelled like it. We weren't thrilled as we have an asthmatic toddler. However, we were pressed for time to change and go to the rehearsal for the wedding so we did not have time to complain or ask for another room. We were grateful we had brought an air cleaner with us. It didn't really help much with the smell, but the toddler did not have an asthma attack. After we got back to the room after the rehearsal dinner, the toddler was sleepy and cranky, so we decided just to go to bed and at that point discovered we were not given the sleep number bed we were supposed to have. The bed we had was rather firm and uncomfortable. We did use the hotel restaurant for breakfast one morning of our stay. I wasn't feeling well and ordered oatmeal. It was extremely watery and flavorless. I added about 4 sugar packets but still couldn't eat it. All in all, it was a rather disappointing visit. I don't think we'd use another Holiday Inn after this one. We have stayed at many other competitor chains that are in the same price/star range and given what we had ordered. Is that too much to ask? May 12, 2013
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