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Rated 3.7 out of 5 by 105 reviewers.
Rated 2.0 out of 5.0 by Under massive construction I understand that the winter season is probably the time of year most hotel properties do annual upkeep. However, the main reason I picked this location because of the "workout/fitness" center that was described. There is no "center" just pieces of equipment out in the open at the pool area, and the equipment was not as described and the scale was horrible. I would never recommend this location because having a fitness center was very important to me. January 1, 2014
Rated 2.0 out of 5.0 by Sub Par Lodging Experience Poor customer service at front desk (Nobody present during checkout even after knocking on counter and yelling/speaking loudly for assistance, keys did not work until two tries by front deks staff to code properly during check in). Sparce appearance of hallways and room, loud room due to being adjacent to indoor swimming pool courtyard. November 28, 2013
Rated 5.0 out of 5.0 by The friendlest staff ever! The staff did everything possible to make this a pleasant stay. Our room was very quiet even though some sports teams were in house for the weekend. Restaurant had good food and efficient servers. We met one of the new owners and were pleased to know the complete facility will be going through renovations. Stay tuned. We will stay there next year as well. November 27, 2013
Rated 5.0 out of 5.0 by The best around! Everything was tremendous, as in my previous stays! The persons at the front desk, the restaurant and the housekeepers were all extremely helpful. The room was fine in every way. Most highly recommended. November 26, 2013
Rated 5.0 out of 5.0 by overall great experience The nicest Holiday Inn I ever stayed in. Staff were very pleasant. The room was clean and very large. The pool area beautiful. November 17, 2013
Rated 4.0 out of 5.0 by Treated me nice Housekeeping was great to work with. One housekeeping lady went out of her way to help me when I arrived even though it was not her service area. I requested the housekeeping manager assign this lady to take care of my room & she consented. Thank You! Mike PS. Great Breakfast November 13, 2013
Rated 5.0 out of 5.0 by Nice place Very nice at desk. Helpful when I arrived late. Nice room where cat show took place November 6, 2013
Rated 3.0 out of 5.0 by Cleanliness & Services... *The recent minor upgrades to this facility are not acceptable...the ROOMS have definitely NOT BEEN UPGRADED. *The floor was NOT vacuumed & bathroom floor was not cleaned the whole week that I was staying there... *The water would not drain out of the tub...for hours... * The WHOLE Toilet was lose when you sat on it... *There were NO luggage racks available...? Where are they ?? *No porters to help w/ the luggage... *Internet service failed...numerous times... November 6, 2013
Rated 4.0 out of 5.0 by Great service Wish the food and cleanliness were as good as the service. November 5, 2013
Rated 5.0 out of 5.0 by Quality of Food We have stayed at this property on several other occasions. We were very aware of the difference in the quality of the food in the restaurant.It was extremely better than in the past. November 5, 2013
Rated 2.0 out of 5.0 by Very poor restaurant Your restaurant was very disappointing. Any diner would have served a better meal. I'm a frequent Holiday customer. I have no reason to disparage your chain. I'm a platinum member. This is one property that needs improvement. November 5, 2013
Rated 4.0 out of 5.0 by Ok but a bit tired Staff were good and the IHG membership goodies were very good. We had a room on the ground floor and it was nice to be able to open the rear door and get fresh air and sunshine into the room. A large establishment that is a little isolated and we finished up eating at the hotel which was average food served in the bar area. Obviously chasing the conference market rather than the traveller. Shopping mall with Maceys and Walmart on the back boundary. Overall the place is need of a makeover to brighten it up. November 1, 2013
Rated 4.0 out of 5.0 by Love the pillows Got a great nights sleep here! The lobby is nice. Thanks for a great stay October 31, 2013
Rated 2.0 out of 5.0 by Needs refurbishing Good location but the hotel rooms need refurbishing. The bathroom has no fan, there was rust in the ceiling tiles and caulking on the wall corners. There is no fridge, no microwave in the rooms. The Keurig coffee maker is great but the coffee cups we had did not fit the model in the room. Had to call to get some. The desk chair in the room was too low, you were sitting on the floor almost. I called and the front desk said they sent someone but the chair was up as high as it would go -- they did not replace it with one that would rise so you could use your computer on the desk. Had to hold it in my lap onthe bed !!! Also during our scrapbooking event, the bathroom backed up sewage in the drain and stank badly. Then you had to walk along way to get to the other public washroom. The one lady staff in the bar was very rude when we ordered drinks. She barely put any vodka in the margaritas and then when we asked her how much she put in, she took both our glasses and dumped them back inthe blender, added a squirt more of vodka, reblended the mixture, poured it back into our glasses and served it back to us. Not too sanitized since we had taken a couple of drinks from the glasses before she took them away. The drink was still very weak! THe lunch we ate in the restaurant of beef and pasta was cold. Not a good experience. Last year we stayed here and was told they would be refurbishing things for this year -- however, there was nothing done. October 31, 2013
Rated 5.0 out of 5.0 by Quick Quotes Convention My niece and I enjoyed our stay at this property. We were treated extremely well by the staff. Your employees did everything they could to make us comfortable. Though comfortable and I am not really complaining but the carpets were a little outdate and could use some sprucing up. Otherwise we would definitely recommend this location to friends and family. Thank you! October 30, 2013
Rated 4.0 out of 5.0 by Refrigerators Every time I stay for the york train show because I have medicine I need to keep cold I request a refrigerator 6 months in advance and every time I check in they are not available. I stayed in other locations that are not as nice as holiday inn and they have refrigerators. WHY NOT HOLIDAY INN!!!!!!!!!!!! October 23, 2013
Rated 4.0 out of 5.0 by rooms I know that you are re-modeling the lobby & restaurant, but I feel that the rooms could stand some improvement. In our room one curtain was missing. 1 mattress was much higher the other. I'm glad to see you finally up-graded the TV's to flat screen. The WiFi was not good in our room. I told the desk clerk. They said something like the power needed to be turned up? We have been coming to this hotel twice a year for a long time. We stay 5 or 6 days each time. Overall we still like it and will continue going there. October 22, 2013
Rated 5.0 out of 5.0 by Good Stay at the TCA Convention in York York is a madhouse when the TCA train guys come in. I was pleasantly surprised to get a room. The room was excellent in all respects even though it contains much of the same furniture I saw years ago. The bathroom, also, could use some upgrading, but everything worked fine. It was very nice to get a free breakfast for my wife and myself. Hope I can get it next year. October 22, 2013
Rated 3.0 out of 5.0 by Weekend with Family & Freinds Beautiful Lobby, Pool area, Restaurant & Pub. Room was just ok. Bed was poor. There was a bedding issue but got little help. Staff could have been more caring. Air quality in room caused a breathing issue for me. October 16, 2013
Rated 3.0 out of 5.0 by Average Everything was average. I'm not sure it's actually worth the $$. Staff was great. Room was decent. October 11, 2013
Rated 1.0 out of 5.0 by A bad one I've travel extensively. Three times to get the key to work in room. No elevator. No WIFI accept in lobby, Bed had ridge and had to decide which side to sleep,,,near the edge of the bed or on my wife. AC would not go above 66. Person at desk tried to help and lowered my rate due to my experience. October 10, 2013
Rated 2.0 out of 5.0 by What a disappointment! No elevator, hallways that were extremely hot (and when I complained about it was told it would be taken care of; it wasn't),only one day's worth of complimentary breakfast, broken ice machines, etc. A very disappointing stay! October 9, 2013
Rated 2.0 out of 5.0 by Did not feel place was clean enough fir a Holiday Inn I was disappointed that the two story hotel had no elevator. Although I am not truly handicapped, carrying luggage up the stairs was taxing on my knees. Also the room needed new carpeting and could have been a lot cleaner. Because of these flaws I feel the room was overpriced October 9, 2013
Rated 3.0 out of 5.0 by Not so hot The hotel was nice but it seemed that the bathroom hadn't been cleaned in quite quite while. The room was dusty, there was a dead, flat bug on the bathroom floor the whole time I was there, used soap in the tub, faucet was not clean on the bottom, bathtub looked dirty, thermostat temperature control didn't work, wi-fi didn't work in the room (the desk people apologized and said they would have it rebooted - but someone who stays at the hotel for extended periods said it has been out for a month). The restaurant was nice, food was good and the wait staff was very good. The desk people were nice (except for lying about the wi-if). Most Holiday-Inn Express hotels I have stayed at were very nice and clean. This was a surprise. I don't plan to stay at this facility again. October 8, 2013
Rated 5.0 out of 5.0 by Thank you All staff members greeted with a smile and were very helpful. Room was clean and quite. Thank you for your service. Highly recmomend for any one to stay here if stopping in the area. October 7, 2013
Rated 2.0 out of 5.0 by It is time for a refresh I must say this was not the best experience I had... Actually the worst hotel I've stayed in for a long time... It is time to refresh the rooms... The shower had black spots and the room had a smell... Bed was fine, but not great. The service is what I liked worse... They have a piece of paper to put on your door for in-room breakfast. I used it the 1st night, but then when I came back from a long day of work, I did not have it for the 2nd day... Called the lobby, but they told me to come over to them... Never thought about sending someone over... On the 2nd day I came back and my breakfast tray was still on my desk... With some stale food which was left there since the morning... Also had the maid's dirty rag next to it... When checking out, I asked to get an invoice showing a 0 balance, but they did not know how to do it... Gave them my email, but it has been 4 days now since I came back, but I never got it... October 6, 2013
Rated 4.0 out of 5.0 by Small room Room was small but comfortable. Cable TV was terrible, most stations would continually drop out very frustrating to watch. Internet service was also spotty having to sign back in every so often. September 26, 2013
Rated 4.0 out of 5.0 by good beds, prompt help, and clean linens. The bathroom needs a better grab bar for exiting the tub/shower. The staff was very kind and things were clean. We had room service and it was very prompt and enjoyable. All things were nice. September 19, 2013
Rated 3.0 out of 5.0 by Stay at Holiday Inn York Labor Day weekend The staff are the best things about this hotel. The food is brought in on a truck and tastes like it so I rarely eat here. We are comped breakfast but I only eat it when it is freshly made, and I hear that that will soon be no more. Bathroom needs work...the towels smell bad. Please check for yourself. But there is no respect for paying guests when other guests are up until midnight + being loud. Offering to move me to another room at 11:42 pm puts me out so family reunions can have their way. They could have been asked to congregate in the dining or bar and close the doors. Signs in the halls about being quiet and respectful could have been posted. York has many great places to eat...this place is only for sleeping and ask to be at the rear of hotel and bring your own clean towels. September 4, 2013
Rated 4.0 out of 5.0 by phone only issue was that i called atleast 6 to 7 times to make sure that if i was a bit late checking in that there would be no problem. no answer any time I called.. went out of my way to check in and found out their phones were down. not anyone's fault... just annoying!!! September 4, 2013
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