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Rated 4.3 out of 5 by 119 reviewers.
Rated 4.0 out of 5.0 by noise this was a very loud hotel, the people above me I could hear them walking around. Also the maids beating up and down the halls at 7 am was very annoying. November 17, 2014
Rated 5.0 out of 5.0 by Wonderful at H I Express Addison, TX The place is GREAT!!!!!!!!!!!! The people are GREAT!!!!!!! The food is GREAT!!!!!!!!!!!! November 14, 2014
Rated 5.0 out of 5.0 by Great stay Very nice rooms, staff and overall. The staff is more than accommodating and friendly. everything was great. November 14, 2014
Rated 4.0 out of 5.0 by great service Great location and good service. The front desk staff is very familiar with the area. The rooms are in good shape and clean. The bathrooms are in good working order and was clean too. November 10, 2014
Rated 5.0 out of 5.0 by Great stay We arrived on Halloween. The "little Devil" at the desk was friendly as well as the other lady with her. They gave us directions to the liquor stores, which are close and plentiful. The refrigerator was cold and the microwave did well reheating our leftovers from the restaurants we had visited. The room was clean, comfortable, big and airy. The flat screen TV had plenty of channels to choose from. November 5, 2014
Rated 3.0 out of 5.0 by Customer service is dead Staff unwilling to help resolve issue at hotel. Multiple conversations with front desk staff were met with disinterest in resolving issue. Manager never available to discuss. October 29, 2014
Rated 5.0 out of 5.0 by Great stay Staff were friendly. Did get a call after my stay saying that my credit card had been over charged by 15,000. Staff offered to assist me in contacting my credit card source. I called CITI bank myself and alerted them to a mistake, so I was not liable for the mistake. Somebody added some zeros to my bill! Hotel was safe, quiet, and comfortable. A/C fan did have a rattle, but everything else was great! October 29, 2014
Rated 4.0 out of 5.0 by Comfortable, Clean and Quaint I always like the look and feel of HIE in Addison... It seems to be more relaxing and uniquely decorated and furnished compared to other HIE's where I've stayed. The staff varies, but overall, they are friendly and helpful. October 27, 2014
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