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Rated 4.3 out of 5 by 223 reviewers.
Rated 4.0 out of 5.0 Decent Hotel Stayed on business with wife and 1 yo child. The staff provided a crib, with no sheets though. The front desk staff member seemed to be too busy to really help us. We had to contact her a number of times to get items. The condition of the hotel was alright, a bit aged, but not bad. October 6, 2015
Rated 5.0 out of 5.0 by Great for Business Travel In and out service, excellent choice. Good location. Close to dining, businesses and leisure activities. October 1, 2015
Rated 1.0 out of 5.0 by Bad customer service at the lobby I had a problem to get to the hotel and had a rough night full of bad experiences, so I got there late in the night, I just wanted to rest and forget the problems that I had. The automatic doors where closed and since I hadn't checked-in I couldn't use a card to open them. I saw a lady at the lobby so I knocked to request some help and she completely ignored me. So I was there alone with my bags and trying to get in, and the lady was attempting to leave me outside. Then I leave to get some help from someone outside but there was nobody so I went back and knocked harder, the lady saw me with a furious glance, and I screamed "Help me!!!", she screamed back furiously "The phone!!!! The phone!! The phone!!!" and pointing at the phone (I didn't know what it was for). Then she let me in and let me do the check-in, but continued being mean to me. I thought that Holiday Inn had a great customer service, but after this I don't know anymore... September 30, 2015
Rated 3.0 out of 5.0 by Great customer service but dated room The customer service was great but the room I stayed in was dated and there were signs that there must have been some sort roof damage because the framed prints on the wall had obviously been wet, the closet doors had some stains to the same extent. The room also is in need of fresh paint. While the room was clean, all these things made me feel otherwise. I'm not sure I would pick this Holiday Inn the next time I come to this area for work. September 27, 2015
Rated 5.0 out of 5.0 by My favourite place in Dallas Very nice, enough close to all my business places, and I love Holiday Inn Exress's cinnamon rolls. September 24, 2015
Rated 2.0 out of 5.0 by Sufficient for Purposes If you need to stay in Dallas for business purposes, this hotel will serve your needs. It is about a half hour from the areas in Dallas you are most likely to need to visit. I would not stay here for leisure. Not at all in the category of relaxing. September 20, 2015
Rated 4.0 out of 5.0 by Great stay This was a great place to stay. it was close to many eating places, the convention I was attending and the room was really good. Loved the facilities and especially the quiet time I had by the pool. I will definitely stay here again when in Addison. September 16, 2015
Rated 5.0 out of 5.0 by Overnight business stay Very nice location, many restaurant options near by. The staff was very friendly and accommodating. September 16, 2015
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