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Rated 4.3 out of 5 by 153 reviewers.
Rated 4.0 out of 5.0 by nice place clean, convenient location. many restaurants in walking distance. February 24, 2015
Rated 4.0 out of 5.0 by Clean and Comfortable Hotel was very clean and comfortable. Food was of average value - nice to have food choices without having to go out. Front desk staff were not very friendly nor helpful - the evening staff were almost rude. February 24, 2015
Rated 1.0 out of 5.0 by HORRIBLE SERVICE & unfriendly staff When my husband made this appointment, the staff was awesome on the phone. We stayed one night, when we arrived the staff was nice. However we got to our room & it was at 80. Of course we turned down the air & continued to our event we were in town for. When we came back, our room was hotter than before. My husband went down to the front desk & was told they basically couldn't help us because the hotel was sold out. We asked for someone to come fix our A/C & we were denied that. Finally we were told that we could change to a room that was SMOKING & not even what we paid for. I understand we get a military rate however do not over sell your hotel and not be able to have proper accommodations for your guests. Upon moving into a room that smelled horrible & was not as clean as our prior room, we did ask the lady at the front desk, "Madison" for extra bedding. She said she couldn't do that. This lady at the front desk was SO HORRIBLE, RUDE, you could even tell she hated her job and wouldn't even let other guest in the front door because they forgot their key. I work in customer service & I know if any of our employee's were to act this way, in the blink of an eye they would be terminated. My husband and I will never stay at this hotel ever again as long as she is employed there. February 23, 2015
Rated 5.0 out of 5.0 by clean comfortable accommodations I enjoy staying at the holiday inn express in addison. Love the location of the property. The room is very roomy and comfortable. Staff friendly and professional. I'll be back. February 23, 2015
Rated 5.0 out of 5.0 by Very Nice Stayed two nights, ended up needing to stay another night so I came right back to that hotel because it was great. February 20, 2015
Rated 3.0 out of 5.0 by Descent Stay but Outdated Rooms Great location for nightlife, convenient access to highways, shopping centers, and lots of restaurants. However, the hotel is outdated in the rooms and need updating. Overall stay was good, but could've been better. February 17, 2015
Rated 5.0 out of 5.0 by Great service & comfortable place to stay I stay at this hotel every time I come to Dallas. The staff is always friendly and Janine, the manager, is awesome. I highly recommend this hotel!! February 17, 2015
Rated 4.0 out of 5.0 by Nice stay The only negative comment about this stay - with the sole exception of the check-in clerk, the staff was not friendly. Now they weren't unfriendly, they wouldn't speak, look at you. It was like they were trained to look past you and not speak. It was the same with maids, breakfast room. Wasn't bad but it was noticeable. February 11, 2015
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