Rated 4.2 out of 5 by 81
Rated 4.0 out of 5.0 by JeffC Great Service..
Glad to see Terri still there and always a great property to stay when I;m in the Albany area
March 4, 2013
Rated 4.0 out of 5.0 by UpstateTraveler GRATEFUL for SHUTTLE!
Welcome desk Helpful and informative.Rooms were clean and well equipped. Heat was cool for temp indicated but was a cold evening. Location is convenient to downtown, train station and expressway but in a darkened metro area. Wish the breakfast or some elements and shuttle available earlier for early departures. Free shuttle was a perk. Now charge for parking. As a Priority Club member would have liked one of the many cookies at the registration desk but was not offered one...
February 17, 2013
Rated 5.0 out of 5.0 by seemelater great customer service n quiet room
Everything about the hotel was greAt! The staff, food, clean room n shuttle service.
February 9, 2013
Rated 5.0 out of 5.0 by MarkCfromPA Convenient, renovated, good value.
A great and "budget" alternative to other downtown hotels, this hotel may be a bit cheaper in price but has been noticably and nicely renovated since it changed to a Holiday Inn Express a few years ago. It has a gym, indoor pool/hot tub and the free downtown shuttle is nice, even though everything is walking distance including the Palace and Pepsi Arena and all bars and restaurants. Shuttle service helps bear the cold, which is was in late January. Check in employee (Britney) was extremely friendly, which is always nice, and the parking lot is lit up well. If you like fresh cookies, this is your hotel too, as they have complimentary ones in the lobby for check in as well as free breakfast with those tasty sticky buns.
February 2, 2013
Rated 5.0 out of 5.0 by rockygringo A great find
Staff were friendly and helpful. Close to restaurants, Hospitality van was reliable. Pool and exercise rom were wonderful. The room was clean and the bed was comfotable. I wsh the room had a keurig coffee maker.
January 29, 2013
Rated 3.0 out of 5.0 by wbump25 Just OK
Great location for our one night stay.
Room was fine.
WiFi was spotty at night, so slow that I couldn't receive e-mail most of the night. Next morning it was back to normal.
We had hot water for only one shower in the AM. My wife had luke warm for 1 minute and then cold! Bill was adjusted after complaining.
January 26, 2013
Rated 2.0 out of 5.0 by Navier Noisy!
When we checked in they had us signed a paper saying we will be quiet in the room; no partying. I first thought it was a new standard at holiday inn, I quickly realized it was specific that hotel, probably because of a recurrent issue... Young adults were preparing to go party next door when we enter our room. They came back at 2am; very load. When we call the front desk, it took a good 10 min before hearing any difference.
I guess they must have the situation often, that's why they have their customers signing a paper at check in.
So this hotel has regular holiday inn standards but you're taking the chance to be woken up in the middle of the night.
January 19, 2013
Rated 5.0 out of 5.0 by seemelater Comfort
Everything about this hotel was great! Staff, food, comfort and cleanliness of room. Very quiet room and location!
January 16, 2013
Rated 5.0 out of 5.0 by Najemi Welcomed like family
We were able to get a reservation for Thanksgiving Day on very short notice. When we arrived, the front desk staff greeted us as though we were family arriving home for the holiday. In fact, all of the staff we encountered during our stay were very nice and very welcoming. Our room, including the bathroom, was incredibly clean, spacious and comfortable.
November 28, 2012
Rated 5.0 out of 5.0 by Jack18 Excellent value - comfortable stay
I needed a place to stay, and this Holiday Inn was close to the mtg I needed to attend. The price was right. The room was very comfortable and quiet, and I got a great night of sleep.
It's not in the middle of everything, but it's not far. That's a plus as far as I'm concerned, when all I wanted was to sleep.
Would seek it out next time I'm in Albany.
November 19, 2012
Rated 5.0 out of 5.0 by Nicole LOVED this hotel! Would definately go there again if in Albany...
It is located in a bit of a odd area but easy to get back on the interstate. Room was great...very clean and modern. Internet was out for awhile that night but they had it up and running in a few hours. Great shower head...loved the pressure. Nice staff...even gave free parking slip to park across the road when our parking space filled up when we went to get something to eat. Pool was nice and hot tub...too much chlorine but that's too be expected at most hotels. Breakfast was AWESOME! Tons of food and good variety...LOVED it! Easy check in, easy check out...I would definately go there again. I was not impressed with Albany but I was VERY impressed with this hotel. Thank you for a great stay.
November 12, 2012
Rated 5.0 out of 5.0 by JimmieG A pleasurable stay
Easy, friendly check-in. Knowledgeable manager with great suggestions and directions. Clean room freshened up nicely daily. Management was intent on making our stay pleasant. Close to downtown, and government buildings.
November 8, 2012
Rated 5.0 out of 5.0 by djok49 Excellent Staff with superior service
We have never before stayed at a Holiday Inn Express prior and I must say the service was AWESOME. As we are planning a function at this location everyone went above and beyond acceptable service, and the event planning staff we could not say enough wonderful things about them. My wife also was impressed with the staff and was pleasantly surprised with the room. Kudos to all at this location.
October 11, 2012