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Rated 4.8 out of 5 by 242 reviewers.
Rated 5.0 out of 5.0 by Comfortable Can't go wrong with Holiday Inn Express ... rooms were clean, staff friendly and breakfast was good. July 19, 2014
Rated 5.0 out of 5.0 by Nice place to stay with family We were in town for our daughter's wedding and got a discounted rate as part of her wedding block. We liked the room decor - the clean, modern feel, and the sparkling bathroom. The people at the front desk were very friendly and accommodating. The gathering area for breakfast and the outdoor patio area were great for connecting with other family members who were staying at the hotel. The easy checkout system was fantastic! Overall, we were very impressed. July 17, 2014
Rated 5.0 out of 5.0 by Great staff, great value, great hotel We stay at this hotel when we are in town because the staff is friendly and courteous, the location is convenient, the place is clean, the continental breakfast is outstanding ( not a banana and a granola bar - delicious, hot, varying choices), the rooms are comfortable, and we can never find anyhting wrong! We highly recommend this hotel to others who are visiting the area. July 17, 2014
Rated 5.0 out of 5.0 by Thoughtful Service for First Time Parents Traveling with Infant The staff was very attentive to my wife and I as we were on our first trip with our infant. We arrived early for check-in but the staff did not mind, in fact they already had the room ready for us! We were pleased they carried cribs so we did not have to bring a pack and play. The crib was setup in our room when we entered and our son slept very well in it. Thanks for the great service! July 16, 2014
Rated 4.0 out of 5.0 by Clean and comfortable I was happy with the room. The air conditioner was very loud. I would have appreciated a list of restaurants in the area since there was not one in the hotel and I was not familiar with the area. July 14, 2014
Rated 5.0 out of 5.0 by Good room, service, food, and location It was the perfect place for us to stay for our needs. July 14, 2014
Rated 5.0 out of 5.0 by Easy early check-in, clean and comfy The directions on the website were perfect. We were greeted by Jafar with a big smile. He was able to give us an early check-in which was very helpful. He warned us that it was next to the elevator but nobody had ever complained about the noise. We took it anyway and he was right. It was very quiet and the room was comfortable and very clean. The fridge and microwave came in very handy and hubby enjoyed the coffeemaker. The lobby breakfast area was larger than I expected and was also kept very clean. Kathy kept everything stocked and even though she had to refill or fix the pancake machine a few times she never lost her smile. She even took the time to chat with a very young inquisitive little boy. The food choices were more than adequate. In fact there may have been too many choices and I may have over indulged a bit. You HAVE to have the cinnamon rolls!! We didn't stay long enough to try out the pool but maybe next time. I would highly recommend staying here and I look forward to returning the next time I visit Albany. July 11, 2014
Rated 4.0 out of 5.0 by Bad value Just advised by hotel of a policy requiring a minimum of 2-night stays following our request for a room for a single night - this inappropriate policy means that we will take our regular business with this hotel or any other IHG hotel elsewhere. July 9, 2014
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