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Rated 4.8 out of 5 by 399 reviewers.
Rated 4.0 out of 5.0 by Had issues but promptly corrected Stayed the night at this hotel recently for a family gathering celebrating birthdays of mine and my daughters. The room I had did not have a working heater and being January, the room turned cold quickly. The staff were prompt with the response and asked if we wanted to change rooms. I declined because I had an adjoining room with my kids, should something go wrong. The onsite service personnel quickly replaced the unit and the room returned to a comfortable temperature. Kudos to the staff of this hotel because they quickly and efficiently repaired the temperature control unit for the room, and this was VERY Busy day for them with all the Hockey teams in town. January 27, 2015
Rated 5.0 out of 5.0 by Nice hotel Great hotel. Very clean and close to the University of Albany. January 22, 2015
Rated 5.0 out of 5.0 by Compliment If is like my second home, comfortable and welcoming. The staff is outstanding. January 22, 2015
Rated 5.0 out of 5.0 by Great Staff! I stayed two nights and thought it was one of the best HIE's I've stayed at. The staff were friendly and helpful! The fitness center was immaculate and had well maintained equipment with the proper amount of each piece to accommodate a lot of guests at once. Coffee and coffee area was fresh at all hours of the day and night! Loved that! January 20, 2015
Rated 3.0 out of 5.0 by meh... I've stayed here 3 times in the last 18 months. This last time was less than stellar. The heating unit in my room needed to be replaced because it was blowing out cold air on a 15° night. The shower had low pressure and basically dribbled out. The courtesy coffee in the lobby was always empty and the non dairy creamer pods had solidified. Worst experience of the 3. The staff however was always friendly and helpful. A very average hotel, but not as nice as the pictures make it out to be January 14, 2015
Rated 4.0 out of 5.0 by Wireless Internet as said before, only disappointment with this stay was the unavailability to use internet in my room. January 10, 2015
Rated 4.0 out of 5.0 by Good value for the price A comfortable, relaxed atmosphere. Our room was a bit small for 4 people and could use a bit of small repairs to the paint and wallpaper but overall, a good experience. January 9, 2015
Rated 5.0 out of 5.0 by Excellent Service Staff was extremely friendly, kind, and helpful. Entire hotel was neat, clean and everything easy to locate in the hotel. Great time for a great price. January 7, 2015
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