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Rated 4.8 out of 5 by 376 reviewers.
Rated 5.0 out of 5.0 Exceptional Service I can not say enough good things about this hotel and its amazing staff. We decided to stay here based on other online reviews - they all seemed so good so we booked. It was better than I hoped it would be - all the reviews were correct! Marena and Lori were both amazing. They made a big deal about our stay (it was for our anniversary/shopping trip). Our room was amazing and they upgraded us without us even asking. They also went out of their way to order us special goodies to have in our room. The customer service here is above and beyond! Our room was warm and comfortable upon our arrival. It was also spotlessly clean - and I am really OCD about it - so I looked. The bed was fluffy and welcoming and they had labeled the pillows so we would know which was soft and which were hard (which is important because I like soft and my hubby likes hard!). The only thing missing was a wine opener! At first I thought, "holiday inn - I don't think so, I want something more fancy - but after reading the reviews and staying here, I will surely give them more credit! Do your research and then book here!! December 17, 2014
Rated 5.0 out of 5.0 by Great Stay My stay at this motel exceeded my expectations. Professional and friendly staff were ideal. The breakfest quality and choices could not be beat. If a clean, quiet room is all you need, you will get that and much more. I am convinced that their people make a huge difference. Next time I'm in Albany, I plan to stay here again. December 16, 2014
Rated 4.0 out of 5.0 attending wedding Very good accommodations. Comfortable, clean, My wife and god-daughter liked it a lot. I wish we had brought bathing suits. December 15, 2014
Rated 5.0 out of 5.0 by Friendly front-desk staff I was impressed by the friendliness of the front-desk staff. They gave me an excellent recommendation for takeout pizza first night. The room was clean and the WIFI was excellent. The breakfast was great for me. There were plenty of healthy choices, which I appreciate. The weather was not good while I was there so I spent a lot of extra time in the hotel and enjoyed the exercise room and pool as well. The checkout process was very easy. I definitely recommend this location to anyone traveling to Albany. December 15, 2014
Rated 5.0 out of 5.0 by Great Staff I found the staff at this facility extremely professional. They made my stay comfortable with their special attention to my business travel needs. Their restaurant recommendations for evening meals were spot on. December 14, 2014
Rated 5.0 out of 5.0 by Great staff and comfy accommodations The staff was great and so willing to give me advice and directions. They checked in on me to see if I needed anything. The room was spacious, comfortable and I really enjoyed my stay. December 11, 2014
Rated 5.0 out of 5.0 by TH Long Island third time and each time is just as good as the last stay December 10, 2014
Rated 5.0 out of 5.0 by Friendly staff and comfortable room Very pleasurable time from check-in to check-out. The staff is accomodating, the rooms are great and the breakfast was satisfying. December 8, 2014
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