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Rated 3.9 out of 5 by 216 reviewers.
Rated 1.0 out of 5.0 by Not worth the money Room was filthy. Huge stain on carpet in front of television. Garbage all over the sidewalk and parking lot. old tshirt was on top of our air conditioner. Parking lot was too small for hotel. We had to park on opposite side. There was a lot of noise and door banging. Charged us twice for the room and refused to correct mistake. Staff was surly and rude. August 19, 2013
Rated 5.0 out of 5.0 by Great staff and comfortable room The staff provided excellent service, they were very welcoming and helpful. The room was in a convenient location, very clean and was comfortable. August 18, 2013
Rated 5.0 out of 5.0 by What a gem of a hotel This isn't your normal looking hotel, but it is one of the nicest and cleanest ones. I love the fact that you added and elevator. Best thing you've done. It has been about a year since I've been here and I like all the upgrades. Nice business center, lobby looks contemporary to rival the new ones. Thank you to the staff for fast & friendly service. Keep up the good work and see you on our next visit to the Duke City. August 12, 2013
Rated 3.0 out of 5.0 by Refurbished Could immedaitely tell that the hotel and rooms were refurbished. The rooms still had that old motel room look. The indoor pool area was very small and looked dirty. August 8, 2013
Rated 5.0 out of 5.0 by Loved it Will stay here again. Great room,service and price. Convenient location. August 5, 2013
Rated 5.0 out of 5.0 by Wedding ring returned Driving from Arizona to Texas we stayed over night in Albuquerque. I was in Texas before I realized I had left my wedding ring on the nightstand. I called the hotel they located my ring. I was told I needed to call federal express and arrange for a pick up. I called Fed Ex several times and could not get the help I needed. Out of frustration I called the hotel and talked to the Hotel G.M. he personally took my ring to fed Ex and had it shipped to my business. I returned to Arizona a few days later and my ring was at my office as expected. Because of the hotels kindness I was able to relax and enjoy the rest of my trip! August 3, 2013
Rated 2.0 out of 5.0 by Staircase Motel This facility is in the 50's,60's 70's style. Sprawling with one add on elevator on the backside to serve a sprawling building. Parking is jamed up and looks to be in a locked in space. Would stay here only as a last resort. August 2, 2013
Rated 4.0 out of 5.0 by Vehicle parking Parking was less than desirable because several large vehicles and one with a trailer parked taking up several parking slots. July 30, 2013
Rated 3.0 out of 5.0 by So so This location lacks parking because I was told it shares a lot. After driving around the a few times, an employee told me to park in the handicapped. I felt that was unacceptable. Luckily, the next door hotel allowed me to park in theirs. This location has what other HIE hotels have like the fridge and breakfast, but it was a bit older. The walls are thin and I could hear the neighbors. It also seems to lack some of the care other locations have. Shower was dated (no tub), clock was not plugged in and then made noise, bathroom wallpaper was starting to come off and the a/c was noisy. But the place was clean and I like staying with the brand I know and about what to expect. Overall, wasn't great and wasn't terrible. July 29, 2013
Rated 4.0 out of 5.0 by Bummer Rooms are very small and furniture is dated. AC loud. Kids in hot tub right outside of room window were very loud. Below average HIE as I've stayed in many. Reservations were in error but after long discussions with desk staff, eventually straightened out. There was confusion about redeeming points or partial stay. Phone reservations had them correct. The desk staff could not understand what had happened at first. It appeared we would not have a room at first and they were saying there was a problem. All of the sudden there wasn't! Not very satisfied with the way that was handled. July 27, 2013
Rated 4.0 out of 5.0 by Decent hotel I am not usually a fan of "motel" style hotels, with the doors on the exterior and I almost didn't stay because of this. There is a difference between what I am used to in other Holiday Inn Expresses and this one. Other than a comfortable bed, it felt like a lesser experience than I am used to. One thing that might be a benefit to some. They have some rooms that open up to the poor area. If you are planning a stay and have children and want to spend significant time in the pool, you might inquire into one of these rooms. July 14, 2013
Rated 5.0 out of 5.0 by Comfortable stay in every way! All of the staff (from the management to the front desk to the housekeeping to the dining attendants to the security) were wonderful, kind and attentive. My room was spotless. The breakfasts were superb and delicious. The exercise equipment was top-notch. All of this added to the enjoyable time I had in beautiful Albuquerque, NM. Thank you very much """HIEX, Albuquerque (I-40 Eubank)""". You Are The Greatest! July 13, 2013
Rated 5.0 out of 5.0 by Staff The staff was very nice and helpfull, great location July 12, 2013
Rated 2.0 out of 5.0 by Would not return We checked into our old, shabby pet friendly room with a warning that there would be a fine of $250 if we went out to dinner leaving the dog in the room. We brought dinner in (not a problem) but no way to eat except one person sitting on the bed. The the room seriously needed updating -- wallpaper falling off the wall - dirty looking. The pillows were old and worn out. The front desk called upon arrival to see if we needed anything and was told that yes, they have more pillows, but to come pick them up!! Would NEVER return. July 5, 2013
Rated 4.0 out of 5.0 by great service very nice person at the desk bathroom too small great location July 4, 2013
Rated 5.0 out of 5.0 by love it I will came back, the service is really good, i will came back June 30, 2013
Rated 1.0 out of 5.0 by sad little place we have been staying in HIE on our travels cross country. This one was one of the properties we will never stay at again. Very old and run down. I was not greeted as a priority member and our room had a common window to the inside pool area covered only by a thin window covering. The staff and property felt run down and old. HIE either needs to have them do a renoveation or consider selling this property. The rooms also had the outside car to room, no interior doors. Breakfast was something you would find in an Econolodge. June 26, 2013
Rated 3.0 out of 5.0 by Mike H Old syle hotel with room doors on outside. A lot of noise during the night. Old style bathroom with sink and vanity in bed area and tube and comode in another very small room. June 21, 2013
Rated 4.0 out of 5.0 by Good, but not quite the typical Holiday Inn Express Unlike the other Holiday Inn Express facilities we’ve been to, this one is clearly an older facility. Still it has been reasonably well maintained. All access is via exterior corridors. This makes unloading and loading luggage convenient for those ground floor rooms that face the outside of the complex. But half of the ground floor rooms face a small grass courtyard with trees and a gazebo. There is an elevator to provide easier access to the second floor rooms. But it is not centrally located, so it can require a somewhat lengthy walk for rooms on the opposite side of the facility. As an older facility, our room was somewhat small, with a shower but no tub. We chose this Holiday Inn Express because its location allowed us to avoid morning rush hour traffic when we departed. June 19, 2013
Rated 5.0 out of 5.0 by Great place to stay Once again, a very courteous and professional staff, clean and comfortable room and a good breakfast. That's why we stay June 17, 2013
Rated 5.0 out of 5.0 by We have stayed at this hotel 3 time now and enjoy staying here. We appreciated the warm welcome as Priority members. The room was nice and we enjoyed the fact that the staff moved us to a 1st floor room without any hassle! After six weeks on the road the sameness of the breakfasts was getting a bit old, though. (:>) June 11, 2013
Rated 5.0 out of 5.0 by Finally! After being on the road for 12 days straight it was a very pleasant change to be greeted as a platinum member and rewarded accordingly. It really annoys me off to have to tell the desk at check in that I am Platinum and then wrestle for an upgrade. Not here, the staff welcomed me as a Platinum member, gave me a little bag with some snacks and offered me a choice of different rooms. Very nice!!! Great staff, crisp clean room, excellent breakfast, all I wanted and expect. June 7, 2013
Rated 5.0 out of 5.0 by Great stay This is a great example of an older hotel that has been beautifully remodeled. Everything is beautiful to the eye, well maintained and comfortable. We found the staff to be exceptionally helpful and friendly. June 5, 2013
Rated 4.0 out of 5.0 by One Night Only Comfortable, quiet, free breakfast was free, room rate was average, overall 7out of a possible 10. June 5, 2013
Rated 3.0 out of 5.0 by ok I have stayed at this property before and was extremely happy. This time, I was not so pleased. Sticky counter tops, stained linens, toilet didnt flush, air conditioner iffy at best. The worst was, when we went to check in... our reservation had been cancelled!! They blamed the web site.. The staff bent over backwards for us to make us happy. I feel bad writing a not so good review because they were so nice, but they need to step it up if they want us to return. June 2, 2013
Rated 3.0 out of 5.0 by Good place to sleep Not one of the nicer Holiday Inn Expresses I've stayed in, but it wasn't awful. Clean rooms, just not as aesthetically appealing as others. Staff was friendly but check in took a while. I am a priority club member and usually when I check in we get a complimentary bottled water, snack, bar drink, or something, but received nothing here. It was a pleasant stay, I've just come to expect a little more from this chain. There is another Holiday Inn Express down the road that I heard it nice. May 31, 2013
Rated 5.0 out of 5.0 by Great Value! The combination of location, room + amenities, cost, and the breakfasts made our 4th visit very pleasant. Front desk staff, housekeeping, and especially the breakfast ladies make this spot feel ...better than being at home. Next Albuquerque trip, we'll be there again. May 31, 2013
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY ! This was a very good place to stay, it was very clean, the beds were very good, air conditioning was great, breakfast was great ! Also, the location was very good. IF I were to go back, I would definately stay there. All of the people working there were very nice. May 21, 2013
Rated 4.0 out of 5.0 by Pool needs maintenance The room was fine for an older motel. We enjoyed using the inside pool, but the water was very cloudy - it needs to be serviced by a pool service company. The chemicals probably are out of balance. The tiles in the SPA were stained and it was not very inviting, The service personnel were polite and efficient. April 25, 2013
Rated 1.0 out of 5.0 by Comfortable bed and poor service Old property but room was clean . Was not comfortable with outside door so did not sleep well. Breakfast was not good .your famous muffins didn't taste the same as other hotels I stayed in I will not stay there again not will I recommend it to my friends. April 19, 2013
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