Rated 4.0 out of 5 by 169
Rated 5.0 out of 5.0 by GunnerMan Quiet end to my day!
This location never lets me down. I always feel like a friend being welcomed back.
May 21, 2015
Rated 5.0 out of 5.0 by Nadia1 Excellent Lodging Location
This lodging location in Alexandria, LA is the best that I have seen thus far. I will continue to patronize this location and I will recommend this location to all of my friends and families traveling to Alexandria,
May 18, 2015
Rated 5.0 out of 5.0 by Jeana08 Very Happy Returning Customer!!!
I have stayed on many different occasions at this hotel and each time I've stayed it's been a very pleasant stay. Staff is always willing to help. The cleanliness of the hotel is exceptional. I always stay at this site every time I'm in this area!
May 18, 2015
Rated 5.0 out of 5.0 by bob1122334455 nice hotel
nice hotel. They need to turn off the bell for the elevator, I was not near the elevator but heard it ding throughout the night
May 17, 2015
Rated 5.0 out of 5.0 by Msit Staff was fantastic
The staff was truly excellent, they tried their absolute best. When back in the area I plan to stay here again.
May 15, 2015
Rated 2.0 out of 5.0 by sooksb Clean Room and Comfortable Bed Only
Upon arrival the Service Desk gentleman was on the phone with a personal call. Had to stand and wait quite a bit. Wasn't acknowledge as a member. I did have to ask for the extra points instead of the bag of goodies. Room was clean and bed comfortable. We were very busy Saturday night and arrived to our room very late so we wanted to sleep in Sunday morning with a confirmed late check out for Mother's Day. Unfortunately, that didn't happen because housekeeping kept banging on our door around 9:00 am (there wasn't a Do Not Disturb sign to put on our door). My husband answered and informed them of late check out. 9:30 am, again banging on our door, I opened the door and did yell and told them late check out. Definitely will try the Candlewood Suites next door instead of this HIE. We have NEVER had an issue like this. Completely ridiculous.
May 15, 2015
Rated 4.0 out of 5.0 by Cstar22 Had a pleasant stay
Was in Alexandria on business and chose to stay at the Holiday in Express because of the IHG partnership. The hotel was very clean and organized and my room was on the large side and comfortable. I enjoyed the breakfast and gym area. Good stay overall.
May 8, 2015
Rated 1.0 out of 5.0 by ScooterMannnn AVOID AVOID AVOID
Booked reservation as Gold Member with 2 p.m. late checkout.
Arrived hotel and reservations clerk does not have a clue.
Called Reservations Central and they contacted Hotel. No Manager on duty. Document my call....then Reservations Central contacts Hotel direct. Meanwhile I work all night. Told I have to call manager in morning (while trying to sleep). Manager could care less. Bathtub was filthy and it's one of those joints where they unplug the fridge. This is NOT a premier property....it's more like a truck stop in my opinion. Avoid, Avoid, Avoid.
May 5, 2015