Rated 4.0 out of 5 by 155
Rated 4.0 out of 5.0 by Phissy Good Times in Alexandria
The Holiday Inn Express in Alexandria Louisiana was very nice and accommodating, extremely nice and welcoming staff! Aside from the general lack of ground transportation in the area, and the lack of a shuttle provided by the hotel, I'd certainly recommend this hotel to others. It was clean, and had a great little happy hour, and the breakfast was pretty good too. The coffee not bad (I'm something of a coffee snob).
April 6, 2015
Rated 2.0 out of 5.0 by Mystique No other choice in area
When i checked in, apparently the key card machine was down, so i had to be sent to my room without a key, no information about internet code, breakfast, nothing.. . Went to 4th floor and right from the elevator all the way into the hallway there was this terrible smell like something died or severely decaying. Housekeeper said she thinks someone may have peed in the hallways. As if that wasn't enough, smell carried all the way into the rooms which was not properly clean, tv and refigerator did not work. First of all for any hotel to let guests go through this is ridiculous.
Couldn't stand it so i moved to a more "breathable" floor.
Stuck in my room for a whole day and half because the key machine didnt get fixed until the following day.
Housekeeping didnt clean my room on for 2 days because a DND sign was put on my door at 7:50am, which i removed before heading out at 8:30. How in the world does housekeeping not come back to make sure that this wasn't put only temporary. I do not appreciate anyone banging on my door at 7:30am .This hotel does not cease to baffle me. I hope i do not ever have to stay here again.
The front desk staff were courteous and nice. That i will give.
April 4, 2015
Rated 2.0 out of 5.0 by Talley71203 Not the best...
I travel often for work and for the most part stay at Holiday Inn. However, out of all of the locations I have stayed at, I must say the Alexandria location was far below typical quality standards many have come to expect.
My room was on the 2nd floor. The door to my room was not properly cut or hung in the door frame, so after opening maybe 1.5 feet, I had to force the door to open more bc of it dragging the ground. When door is closed you can see the noticeable gap where the door is not hung properly.
I have never stayed in a hotel that made me feel like I was downstairs in an old house or apartment building. You are able to hear every step made by the guests staying in the room above or walking down the hallway. Not something that should happen in a fairly new building.
The beds... I might have been better off sleeping on a sheet of plywood. The pillowcases indicated if pillow was "firm" or "soft", but there were no "firm" pillows in the room. Pillow options were soft and softer.
Also, there was no do not disturb sign available in the room? I typically place on my door bc I do not require house keeping services during my short stays. But this was not an option in the room.
For the price paid for my 2 night stay, can't say the quality and value were where they should be.
April 2, 2015
Rated 4.0 out of 5.0 by No nonsense Great Service but Uncomfortable Bed
Overall great stay. The breakfast buffet was really good. Crispy bacon which is rare! The beds are really hard and uncomfortable though. The room was hot a night and it seemed like the air never kicked on. It was cool during the day though. The room was extremely clean and smelled a little like bleach which I liked. The bathroom was very clean and crisp.
April 1, 2015
Rated 5.0 out of 5.0 by STM54 Great service at check-in
Staff was very polite at check-in and the room was clean and neat.
March 30, 2015
Rated 2.0 out of 5.0 by RMartin59 Stay
I stayed 2 separate times at this motel. The first stay it was really good when I booked my room for the 2nd stay I was understanding I was able to get a similar room .... That was not the case. I was put in a small room ... I barely had anyone to move around with my wheel chair. I could not conduct my reports or any business.... As being a Platinum Elite members i was treated the first stay very well the 2nd stay i was treated just like anyone off the street
March 30, 2015
Rated 5.0 out of 5.0 by RLW1 Alexandria
Excedllent hotel for business purpose.
Comfortable beds. Good Shower.
A/C difficult to regulate.
Would prefer daily TV guide for shows and channels.
March 29, 2015
Rated 5.0 out of 5.0 by SJB007 Wonderful staff!
The entire staff is commended for outstanding service. From the front desk, to housekeeping and the kitchen crew everything was superb! I will stay at this property again and recommend it to anyone looking for a comfortable, enjoyable experience.
March 28, 2015