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Rated 4.1 out of 5 by 174 reviewers.
Rated 4.0 out of 5.0 by service ok the only negative thing...was our discover card was compromised at this had to cancel and reissue which is a real inconvenience.... the breakfast food was not the best....bisquits were not good or the gravey.....not a pleasant tasting breakfast.... September 12, 2013
Rated 4.0 out of 5.0 by Dearborn, MI Stay Very easy to get to from highway and close to the Henry Ford.. Wonderful breakfast and pool area. Lots of beautiful antique furniture displayed throughout the complex. Only negative: The queen beds were not as comfortable as experienced in other Holiday Inn Express. September 7, 2013
Rated 2.0 out of 5.0 by maintenance issues Though the staff was very friendly, room was clean, and the beds were comfortable, I would not recommend staying here. Now for the negatives - hairdryer quit working, some outlets didn't work, air conditioner was noisy and inadequate, toilet difficult to flush, vending machines not working, a few of the cable channels had a loud buzzing noise making it impossible to hear some programs, and our nonsmoking room smelled of smoke. We would have asked for another room, but we were only staying one night, so we just "lived" with it. September 4, 2013
Rated 4.0 out of 5.0 by 8/30/13 Stay The hotel is very nice and the accommodations are great. I called the front desk because a light was out over the table in my room and no one came to replace the light. While the breakfast was good I was disappointed sausage wasn't available. I was told there is a schedule of when sausage is available. This is the second time sausage wasn’t available at this location during our stay. I have stayed in many Holiday Inn's where continental breakfast is severed and this is the only one I have been told this. Lastly, I am a long standing Priority Club Member and not being able to use my points at this location on the weekends makes me want to look elsewhere, where I can use my points. September 4, 2013
Rated 5.0 out of 5.0 by Convenient location and overall nice place! We found our room to be very comfortable and all the staff we interacted with were pleasant and helpful. The woman who stocked breakfast on Monday morning was so nice! We asked for extra pillows our second night and were given 2 brand new ones to take back to our room. The room (one king)was large enough to set up a pack and play for our infant daughter and not get in the way at all. Room was spacious and clean! August 29, 2013
Rated 5.0 out of 5.0 by First Quality Property Very well maintained. Excellent rooms and caring staff. August 29, 2013
Rated 1.0 out of 5.0 by Very Poor Presentation of Property My past experiences with Holiday Inn Hotels was great and enjoyed them. when I reached this hotel and went to park in the back, close to the entrance of our room, you could see windows with broken glass panes. As we walked up to our room, there was a blower blowing air (and constantly remained there for 2 days). Once windows was boarded up from inside, and one guest room was left opened with an electrical extension cord running from that room, going through another door (that remained partially open to allow the extension cord thru). On the night of our arrival, it looked like that the staff was being provided hands on training as they were being taught how to check us in. We were very disappointed with our stay (except the breakfast staff were very courtious and ensured that we had everything we needed.) August 26, 2013
Rated 2.0 out of 5.0 by Noisy and Smelly You won't be able to sleep from the noise caused by the highway also the rooms smell is awful. August 24, 2013
Rated 2.0 out of 5.0 by Good location, property seemed tired We picked this location for a stopover on our Michigan vacation. The location was pretty attractive as it was very near The Henry Ford and Greenefield Village. Check in was smooth, but when we went around the building to the entrance at the back of the property where our room was located, two second floor windows were broken out with glass still in the bushes/mulch. When we went in, we found there had been a fire in those rooms (axe marks were still on the interior door). There were also fans in the hallway, presumably to help with the smoke smell. The smoke smell wasn't really noticeable at that point and we thought they'd done a good job cleaning it up quickly. The property overall seems kind of "tired". The hallways were very dark and very long, enough so my wife didn't really feel comfortable going down them alone to the front of the hotel. The fixtures were also mismatched in the bathroom, with some handles chrome and some brass/gold, sometimes even on the same fixture. The room was clean enough, but maintenance seemed to be "cobbled together" When we were checking out, we found the "fire" incident had happened several weeks earlier, according to the desk clerk. As a former firefighter, I could understand the open broken windows if it had happened the day before, but two weeks earlier seemed like a long time to leave that part of the property open to the elements. The location is convenient and there is a fair amount of shopping nearby. We also found some good restaurants close, but the property itself needs attention. It definitely wasn't up to the Holiday Inn standards. August 22, 2013
Rated 1.0 out of 5.0 by Damp, musty hotel This hotel was horrible! Can not believe it is truly a holiday inn! I was appalled ! Drove into back parking lot to see broken windows left unattended and also another window boarded up. The broken window on 2nd floor was just wide open with shards of glass just hanging in the frame. That was first appearance! Yikes didn't know if there was fire, murder, suicide, burgerly, accident, etc... Asked maid on our way in, she said oh nothing! Really?? Hallways smelled horribly musty and halls and room felt damp. Room was very uncomfortable due to dampness and did not sleep well at all. That and still worrying if there was a previous fire or something that could happen again! Breakfast was ok!? Not a very good selection and was out of a lot of stuff. Had biscuits but no gravy. Never received a receipt on check in or before departing!? Was prepaid, but still expected a receipt under door or something! August 21, 2013
Rated 5.0 out of 5.0 by Staff and pool We took my Granddaughter on vacation to Greenfield Village and stayed here,the staff was great. My reservation was somehow wrong, but they fixed it immediately. The pool was really great! The temperature was great for us and we were in the pool 3 to 4 hours daily. I would bring her back here again. August 18, 2013
Rated 4.0 out of 5.0 by Overnight Stay Friendly staff and clean rooms. Breakfast selection was poor. Maybe just the day of stay. Good overall value for price. August 18, 2013
Rated 4.0 out of 5.0 by nice place Nice place and very clean. they shut down the breakfast to fast in the morning. August 16, 2013
Rated 3.0 out of 5.0 by Great staff, poor room choice I have stayed at this location before and as always the staff are great. This particular trip I was given a first floor room near the rear "smoking" door entry. It was a bit noisy as people were outside smoking and talking pasted 10pm. Any other room would have been great as my previous stays. August 12, 2013
Rated 2.0 out of 5.0 by Not up to standard In the past few years I have stayed at many Holiday Inn locations – this was far and away the poorest. The hallways smelled of mildew, both the ice and soft drink machines we out of order, the parking lot badly needs to be re-paved, and the lady working the breakfast was trying hard, but apparently no had informed her of how many quests there were. Not a good experience and not one I would care to re-peat August 9, 2013
Rated 3.0 out of 5.0 by a hot time in the old town tonight.... We booked the room for two nights and were very happy with the staff and services had a good swim in a good pool and ate of the ample breakfast. The hotel was close to the henry ford museum, a large big box store area with a great choice of restaurants (and a free appetizer thanks to an offer on our key card- thank you very much) and was right off the I94 and within walking distance to the back of the giant tire!. The first night was great, the second... not so much. There was a fire in one of the rooms, probably electrical and most likely unavoidable and and of course an inconvenience... but stuff happens and the hotel staff was superb about it and made sure we were safe and had a room in an adjacent hotel lined up for us. Would we stay again? yes, it was a great room with all the amenities, it had very comfortable beds a nice atmosphere and we had a great nights sleep the first night. Was the fire a giant pain, sure, but it happens and I am sure it was way way worse for the poor manager and his staff trying to accommodate the guests while negotiate all that a fire entails. All in all we were very lucky, we had no damage, and I do not believe anyone was hurt as the fire was in an empty room. August 5, 2013
Rated 5.0 out of 5.0 by Great Vacation We stayed here for three nites so we could visit "The Henry Ford". This Holiday Inn Express was nice & close, only 5 min drive. The breakfast was very good each day. lots of choices, hot & cold. our King Bed room was very nice. We really appreciated the Wi-Fi, and high speed internet connection. We had our lap top, Kindle, and smart phones working on the internet. Plenty of nice restaurants near by, and a huge shopping center with every store we needed. Also got a nice package deal with the tickets to The Henry Ford & Greenfield Village. August 3, 2013
Rated 4.0 out of 5.0 by Nice Stay Stayed here one night to visit Henry Ford Museum. Hotel is very clean and neat. Bathroom excellent, room real nice, comfortable. Slept real good. Grandson was really excited to use pool. Pool area was in great shape, plenty of towels, he had a great time. August 1, 2013
Rated 4.0 out of 5.0 by Location for great if you're going to Henry Ford Attractions Rooms were clean. Great having a refrigerator in room. Great breakfast. We were in a non smoking room but did smell someone smoking close by and housekeeping never left the correct number of towels. Other than that location was great and safe. Lots of restaurants close by. July 29, 2013
Rated 4.0 out of 5.0 by Great Service...Great Getaway! Even though we live only :20 minutes away, we use this hotel to "getaway" from it all:) They provide comfort and professionalism in service. We stayed in the exercise/jacuzzi/fireplace and one of the exercise machines did not work. Not only did they send the maintenance guy to fix it, they gave us a little bit of a discount for our troubles. Would definitely recommend and stay here again. As a matter of fact, we are making this a once a month deal;) July 27, 2013
Rated 3.0 out of 5.0 by Mechanicals and lighting need work. Our hotel room was very clean, ample towels etc. Breakfast was average for a HIE. It was also evident that they were doing some maintenance on floors in one area. However, the hvac units did not work properly, and some in the hallways actually produced heat on a 90+ degree day. The cable connection was poor. The other issue was the lighting in hallways and common areas. The crystal chandeliers do not provide adequate light. The breakfast area is as bright as a bar. The decor in the entire hotel needs some updating, although it is not in poor condition. The front desk personnel were friendly and helpful. I was recognized as a Awards guest. July 26, 2013
Rated 3.0 out of 5.0 by smoke smell in non-smoking room stayed in non-smoking room but with pretty strong smell of smoke as I walked in to the room. However, this poor experience is not the typical one. July 3, 2013
Rated 5.0 out of 5.0 by Great Service I would like to commend the management of this establishment on the outstanding service and help given during our stay. They went out of their way to be of assistance and I will continue to use the facilities of Holiday Inn whenever possible. June 29, 2013
Rated 5.0 out of 5.0 by very nice people The hotel was very nice and hotel staff was very helpful. Staff was willing to make some cookies for the kids late one night, which was greatly appreciated. Very nice experience overall, would be willing to stay there again. June 14, 2013
Rated 5.0 out of 5.0 by Always a pleasure to stay here Very pleasant, clean, attractive place to stay. Very comfortable beds. I stay here every time I am in town. June 11, 2013
Rated 5.0 out of 5.0 by Best deal in Allen Park, MI The htoel staff was very accomodating. The room was clean and the decore through out the hotel was very nice. I loved the continental breakfast. I enjoyed the variety of food available. I would definetly recommend this hotel. May 14, 2013
Rated 5.0 out of 5.0 by Super friendly and clean. From the minute we arrived every staff member, from the front desk to housekeeping to the breakfast lady, were all extremely friendly and accommodating. We were in town for a quick 3-day family getaway - and this turned out to be the perfect place! The hotel is super clean - our room was spotless and very comfortable. The breakfast bar has a nice variety and plenty of it. We arrived fairly late each morning and every choice was still well stocked. The pool area is nice & spacious and the pool is wonderfully warm! We also enjoyed movies each night from the free video library. We really enjoyed our stay here and are looking forward to coming back. April 9, 2013
Rated 4.0 out of 5.0 by Gold member - did not get an upgrade, eventhough the hotel was almost empty I thought that was not a good way to handle gold members, the staff told me the upgrade room was available but she did not agree to give it to me.. April 5, 2013
Rated 4.0 out of 5.0 by Great staff and flexible After asking to a room change, the staff was flexible, the room was quiet and the staff very helpful. A nice place to stay. April 1, 2013
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