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Rated 4.1 out of 5 by 56 reviewers.
Rated 5.0 out of 5.0 by great stay! I was greeted and taken care of from the moment I walked in the well-lit, well-decorated, clean and pleasant lobby. The room was spacious and clean. The pool was clean and warm. The breakfast was very well-stocked and employees were helpful and courteous. I would totally recommend this hotel. November 28, 2013
Rated 3.0 out of 5.0 by A work in progress... We basically had a nice stay at this property. The pool and whirlpool were warm and comfortable with plenty of clean towels; the breakfast area was largely well-stocked (save no fruit, like bananas, or herbal tea); and the rooms were, quiet, spacious and fairly well-appointed (my wife especially liked the shelf under the sink). That having been said, we were disappointed that our room was not serviced at all during our two-night stay; the exit doors did not seems to be secured (windy night blew leaves into the lobby), one of the two computers in the lobby was out and the desk clerk seemed to be unconcerned about it; and the wifi was hardly usable on the third floor of the hotel (where our room was). With some better management this could be a very nice property, but right now, not so much. Given the number of alternatives in Ann Arbor these days, they will need to step up their game to stay competitive with other better managed hotels. November 19, 2013
Rated 4.0 out of 5.0 by Overall a good hotel Not much to report, good and friendly staff, room was great but the heater never turned off (broken thermostat?)so it got quite hot. Other than that I enjoyed my stay. November 19, 2013
Rated 3.0 out of 5.0 by Disappointing I had to visit the area for a medical appointment. When we arrived to check in, we were impressed with the way the hotel presented itself, but not how it took the girl 15 minutes to check us in. Also, my husband went to check out the pool while I was checking in to find that it was out of service. Quite disappointing when you come from a distance and needed to relax. I feel that it should be warned to guests before they arrive. If I would have known that, I would have stayed else where. I also feel that some amount should have been taken off our room because of this! My last issue with this place is that it's right off an expressway, so all night I heard semi trucks flying by. Didn't get a whole lot of sleep, regardless of the beds being comfortable. November 7, 2013
Rated 5.0 out of 5.0 by Gorgeous Hotel Unlike many limited service hotels, this Holiday Inn Express feels like a full service property. The lobby is expansive and the decor is ecletic but timeless. The guest room corridors are beutiful and the guest rooms are very well appointed. November 6, 2013
Rated 2.0 out of 5.0 by worst breakfast from HI express I have stayed a lot of HI express, and this one has the worst breakfast. stale food, poor selection They did not acknowledge award club members no cookies/fruit at lobby - I am used to those in most HI locations. my advice is to stay somewhere else for your money. October 17, 2013
Rated 5.0 out of 5.0 by very nice stay Right next to mall and very convenient to the temporary Clements Library facility. We had a very comfortable stay here. September 29, 2013
Rated 5.0 out of 5.0 great service This was the first place I was given the free water and snacks for being an IHG member. Staff was extremely friendly. Great job here!! September 23, 2013
Rated 4.0 out of 5.0 by Comfortable bed and clean room Visiting A2 for the Michigan vs. Notre Dame game. Happily stayed at Holiday Inn under a good rate -in comparison with other hotels for same weekend- and great clean and comfortable room. Highly recommended. September 12, 2013
Rated 3.0 out of 5.0 by Room layout The room was relatively clean. The wall paper was coming off the wall. The pull out bed did not have fitted sheet on it. The room layout was not well designed. I assumed a suite meant two rooms. This is not the case. September 11, 2013
Rated 5.0 out of 5.0 by great service with that home feeling I love this hotel! Great service great people and a great breakfast. When i stay in Ann arbor I choose this hotel because it has that home feeling!! the location is great surrounded by the mall and restaurants. Plus its close to the university of Michigan! September 5, 2013
Rated 2.0 out of 5.0 by Horrible experience with AC unit. Had a worst experience with the AC unit which was not functional and had not been serviced or cleaned . The filter and the unit was loaded with dirt- dust. August 31, 2013
Rated 1.0 out of 5.0 by horrible start to a vacation I booked 3 non smoking rooms for one night , several months prior to arrival, noting that this was important due to family members having asthma.We arrived after midnight and it took 30 minutes for the desk clerk to check us in. We were booked on the 4th floor and its the "former smoking floor" Two of the three rooms smelled horrible. I went down to the desk and the clerk went back up with me with 2 other room keys. One was for a handicapped room which was fine for my husband and myself. The other room key didn't work so the clerk goes back down for another while 4 family members wait in the hall. The clerk comes back and the key is for a room with one bed! It's 1:30 am by now and the kids are crying so they take the room that reeks of cigar smoke. The next morning I go to shower and the water is dark brown, The clip for the hand held shower breaks and hits me in the eye! The elevator didn't work. When I went to complain at checkout I asked for a manager. It's a busy Saturday morning and it took 3 calls to locate a manager. We were told she'd be there in ten minutes but 50 minutes later she was a no show.When I got my credit card bill I was charged for a fourth room! Many calls to the hotel and several stories about how experienced management is and our bill and issues still aren't resolved. August 14, 2013
Rated 4.0 out of 5.0 by great front desk staff I was recently in Ann Arbor and had to change hotels due to poor conditions at my first hotel. I moved to the Holiday Inn Express and enjoyed the rest of my stay. One night my daughter and I were heading to dinner and her uniform was not finished in the washer. I was going to leave a note with money so others could use the washer, but the front desk attendant was kind enough to move it over to the dryer for us. We enjoyed the friendly staff in the breakfast area too. August 13, 2013
Rated 3.0 out of 5.0 by Comfortable bed and soundproof room My bed was comfortable and the soundproofing was good. The bathroom had hair on the floor and a dirty makeup mirror. The breakfast needs to be improved. The egg with cheese was disgusting - I had to throw it away. The young woman who stocked the breakfast bar was very good at replenishing the food and was accommodating when I asked for more decaf coffee. The staff who serviced the rooms were friendly as well as the staff behind the check in desk. July 28, 2013
Rated 5.0 out of 5.0 Clean and comfortable room with very friendly staff. My daughter and I stayed for 9 days and we were very satisfied. The room was very clean and they even kept the bed linen's the way I specified (since my daughter needs warm covers and I just needed a sheet). Very friendly staff who are willing to be there for you with whatever is needed. Thank you for an enjoyable stay! July 26, 2013
Rated 4.0 out of 5.0 by room was quiet it would be nice if we could have a refrigerator in the rooms especially when you come in july when it is very hot !! the room is not cheap so a refrigerator would be a great idea July 24, 2013
Rated 5.0 out of 5.0 by Pleasantly surprised. We were on our way to Canada and Ann Arbor was a good place for us to stop. Being from Ohio, we never had much regard for that place up North. However, we were very pleasantly surprised at how nice the area was, and the hotel was excellent! We would definitely stay there again! Keep up the good work! July 23, 2013
Rated 4.0 out of 5.0 by Clean, organized and comfortable. Rooms were exactly what we asked for. Clean, organized and comfortable. Close to Detroit Airport and easy freeway entrance/ exit. Staff has always been pleasant and willing to answer any questions we've had. Multiple visits/ stays for us at this hotel and will be our stay on many more visits. July 22, 2013
Rated 5.0 out of 5.0 by Excellent service We often stay here while traveling for our child's checkup at Mott Childrens' Hospital. It is truly like a home away from home. This trip the staff even showed me how to upload an excellent app for directions on my phone. They taught me how to use it as well...really above and beyond the call of duty!!! Thanks Bethany. June 17, 2013
Rated 5.0 out of 5.0 by Always excellent! I bring my parents (ages 85 & 89) two to three times a year to meet up with my Dad's best buddy from their days serving our country in WWII. The General Manager here and her team are wonderful. My mom has Alzheimer's and travel makes it worse and yet they are always great with her. Room so comfy and food always tasty and plentiful. We stay at many HIE's around the country and this one is always our favorite. Highly recommend. June 11, 2013
Rated 4.0 out of 5.0 by FUN Enjoyed our stay, at your hotel. When we arrived, we where given a room update. Your front desk person was very helpful and kind. Room was great. Would stay here again. We came here to visit the gardens. May 28, 2013
Rated 4.0 out of 5.0 by Nice Stay Nice short stay. Good clean facilities. Courteous front desk staff. Close to the highway. May 25, 2013
Rated 3.0 out of 5.0 by A Cut Below The toilet ran constantly and the repair guy never showed up. Some of what we noticed is lack of care in little things like mattress fitting the bed frame and lamps that made sense for where they were put. Too few outlets. May 24, 2013
Rated 5.0 out of 5.0 by Great staff I booked four rooms here and I had multiple requests throughout the week which were addressed right away. I was upgraded without asking. I wish there were recycling bins on the floor but the front desk was willing to take my recyclables. May 23, 2013
Rated 5.0 out of 5.0 by Overall Experience I will continue to stay in Holiday Inn properties. This HI Express is nicer than others where I have stayed in th May 20, 2013
Rated 5.0 out of 5.0 by ? I truly enjoyed my experience at your hotel. The staff is friendly and helpful. I only had breakfast once, but I enjoyed it. The room was comfortable and clean, with enough room to read, write, or watch TV. I would certainly recommend your hotel to family/friends. I realized, just yesterday, that I had taken my room "key" with me. Do you want me to mail it back to you? I haven't checked with my friend about her key. She may very well have her key also. Ann Arbor is a lovely city. Thank you for a most enjoyable stay. May 20, 2013
Rated 4.0 out of 5.0 by Pleasant accomodations, friendly, helpful staff Staff was extremely helpful in answering questions, very welcoming. Room was adequate. Bathroom okay but sink was too small. Disappointed that there was no mouthwash available. Perfect location in terms of getting the shuttle to the Michigan Stadium for granddaughter's commencement. Surprisingly good breakfast for a Holiday Inn Express. May 10, 2013
Rated 5.0 out of 5.0 by Barbara (Breakfest Server) I wanted to bring your attention, the kind and courteous service I received from Barbara in your Breakfest area. I was in a rush out the door, I quickly looked at the breakfest bar for fruit and could not find any, and started to leave. I was greet with a friendly smile from Barbara who ask if I was looking for anything in particular? I told her fruit, and she told me she would go back in the kitchen to get me some. She came out with fruit. She made the extra effort to provide me with excellent customer service. Thank you, Barbara. I appreciate your effort and professionalism. I will stay here agin because of her exceptional service!. May 1, 2013
Rated 4.0 out of 5.0 by Great service, nice rooms but extra mirrors needed Generally very nice staff. It was great that we were upgraded to a suite since there was availability anyway. Nice, clean rooms. The only problem was that the only mirror in the entire suite was in the bathroom. With 3 people getting ready, a lot of extra time is needed. Please add at least a full length mirror in the bedroom April 24, 2013
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