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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 351 reviews
89%
Recommend This Property

Ratings Breakdown

351reviews

  • 5 Stars
    196
  • 4 Stars
    95
  • 3 Stars
    30
  • 2 Stars
    17
  • 1 Stars
    13

very good breakfast menu and great service

By

August 09, 2016

club

Like I said, the employee in the breakfast area (Shirley) was very accommodating.

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Quiet Rooms - Central Location

By

August 07, 2016

club

One morning heading to breakfast I found out I had a family in the room beside me. I was shocked, because I had never heard them. These rooms are super quiet - and I was thankful.
Being located next to a mall was excellent. Shopping choices, restaurant choices, and ease of getting into and out of the hotel really helped make our stay here pleasant - so great location.
The staff, all the way from the check-in counter to the maids, were extremely polite. As a Southern boy growing up yes sir and no ma'am was a definite must. This staff used those words and the eternal magic words of please and thank you - I felt at home.

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Clean room and great service

By

August 02, 2016

club

Greeted by friendly staff. Quick check-in. Clean room.

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Great customer service

By

July 18, 2016

club

The people at the front desk were very polite and helpful. They were able to adjust my check out time to enable me to make a very early morning appointment at U of M Hospital. Being able put off packing and loading the car until my medical procedure was completed was a great help! Our room was clean and comfortable which we find is typical for Holiday Inn.

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Excellent Hotel

By

July 16, 2016

club

We love the Holiday Inn Express chain and this hotel was another great experience.

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Smooth visit

By

July 12, 2016

Excellent, comfortable stay. My only complaint, and it isn't much of a complaint, is that the vanity in the bathroom was too small to leave a toiletry kit on. For a room designed to accommodate up to four people, I could see that as an annoyance. Everything was clean, very comfortable, and fit my needs perfectly. Very friendly staff.

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Always Clean and Comfortable

By

July 11, 2016

club

All of my stays at Holiday Inn Express hotels have been uneventful, with friendly and helpful staff as well as clean and comfortable rooms. This stay in Ann Arbor was no exception. I would definitely return if my travels take me back to Ann Arbor some day.

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Solid hotel for business stay

By

July 11, 2016

Everything was by the book and hotel was clean and had good location for what I was seeking

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Good Customer Service

By

July 10, 2016

platinumelite

The room was comfortable. It had a refrigerator and microwave, as well as bottled water. I would stay again!

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friendly staff

By

July 09, 2016

excellent stay, friendly staff and clean rooms. Stayed at this hotel frequently and there are many choices in the area.

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Nice Stay

By

July 07, 2016

club

Fun, clean, safe, comfortable. Closest hotel option for wedding in Saline

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Great service

By

July 05, 2016

club

The staff were more than helpful and friendly. And the breakfast food was really good and nice to have a little different variety each day. Plus, the lady that worked the breakfast area was very attentive to keeping everything full and was very helpful to your needs.

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