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Rated 3.5 out of 5 by 98 reviewers.
Rated 4.0 out of 5.0 by Happy overall The only disappointment was the girl at the front desk; not friendly and to the point. The only time she greeted us (we were in and out several times a day) was when there was man next to her who looked like a supervisor. I also wished the fitness room was better equipped. Other than that, we liked the place and the location! February 5, 2014
Rated 2.0 out of 5.0 by Not the best of the HI Express.... This property had the feeling of an older property that was poorly renovated. For guests lucky enough to be on the second floor, you have a choice of taking your luggage up and down the stairs, or taking the elevator on the far end of the building and working your way back through a confusing series of signs. The Wi-Fi signal was weak at best on the second floor, and the signal kept dropping. Breakfast was advertised to be available at 6:30am, but it was never opened at that time for early arrivers. On a positive note, the room did appear to be clean. January 27, 2014
Rated 5.0 out of 5.0 by All around good experience Breakfast was great, the bed was comfortable, the hospitality was exceptional. thanks for a great 8 day visit January 23, 2014
Rated 5.0 out of 5.0 by Great Staff and location I've stayed in 4 star hotels that aren't as accomodating as this one. The Staff was so helpful with our Cotton Bowl experience. January 5, 2014
Rated 1.0 out of 5.0 by Bad service and too much noise at night. Bathroom was not clean enough, there was dust above the toilet. I requested some extra towels by phone and after a while I call them back and the person said that I had to pick up them at the reception... January 5, 2014
Rated 5.0 out of 5.0 by Friendly and helpful staff. Great location. We weren't in our room too much, only to sleep. The location was great to take in the Cowboys/Philly game and Six Flags. January 2, 2014
Rated 3.0 out of 5.0 by Overall impression This location is dated and lacked luster and quality for the price we paid to stay there. Granted, it is very close to the AT&T Stadium, so I understand that they are able to charge more based on location. However, I will not stay there again if I come back to the area. The water faucet in the bathtub broke the first morning and did not get fixed until late in the day after a repeat request. I believe this is largely due to the multiple duties that the maintenance person must take on (shuttle bus transportation). We had to ask repeatedly for extra towels even though they knew we had 4 people in our room (two standard towels and washcloths is not enough for 4 people). Overall the staff was friendly and responsive but one person told me that plumbing was not his expertise when I shared with him what was going on with the faucet in the bathtub. He seemed irritated and annoyed. Inflating the price of the hotel on game nights to 3x the regular amount is obscene. January 1, 2014
Rated 2.0 out of 5.0 by Disappointed guest I was very disappointed in the overall condition of the establishment. We have stayed in many Holiday Inn Expresses and have had a wonderful experiences. But this one was a big disappointment. The furniture was dirty & sagging ,The toilet stopped up, and the mattress was not in good shape. December 31, 2013
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