Rated 3.9 out of 5 by 233
Rated 2.0 out of 5.0 by Lacey30 Our hotel stay
We always choose to stay with Holiday Inn Express for we always have great stays except for this last one, it wasn't as pleasant as normal. First the address link in our reservation confirmation took us somewhere completely different. Then once we called the staff wasn't friendly when asking how to locate the hotel because the address they were giving was also getting us lost. They then told us the wrong way once we got best there. Then once upon checking into our room our toilet was dirty and also was not working at all. The water for the jacuzzi tub wouldn't stay hot, kept going cold, so we then asked for another room or if it could be fixed. The lady wasn't very helpful for she seemed kind of annoyed by it all which they normally are much friendlier. She finally did get us into a standard room (there wasn't another one with a jacuzzi tub) This room wasn't bad except for it was extremely cold upon entering it and the tub had hair in it :( Other than that though it was all okay. We still love Holiday Inn Express but not sure about this particular location.
June 24, 2015
Rated 5.0 out of 5.0 by tara12 COmfy rooms and very clean
We enjoyed our stay here. Looking to return in October.
Employees were very friendly and assisted us in a timely manner.
June 24, 2015
Rated 1.0 out of 5.0 by KCMANOUTWEST Worst Stay Ever 06-13-15
I should have known that this night wasn't going to go right by any means when I seen people drinking beer in the parking lot, anyway I came to Arlington TX to visit and help my mom, I called this Holiday Inn Express and I reserved a room, upon my arrival there was a young gentlemen a the desk, I had explain to him that I had spoken to a young lady, I won't mention names, and I said you just relived her or her duties and he acknowledge that, he then looked me up in the computer only to find out that my reservation was not there, I stayed calm and begin to tell him on how there is a mistake, I told him the young ladies name and what room she was suppose to reserve for me, he went handmade things right, so I thought....... so I book the room get my key head to my room.....I get to my room 255 and the room look somewhat clean, I check the bed as I always do when staying at a hotel, bed looks good, make way Overton the pull out bed in the couch......BIG MISTAKE ! I don't even get the bed out before I see a dirty bald up what appears to be some sort of Paper towel or napkin so I stop get my cell and snap pics, so there is a chair right next to the couch and I check it out, I lift it up and there is a credit card underneath the cushion, again I snap a pic of that, I go downstairs and report/give the credit card to the person on duty, he tells me that he don't know what to do, he has only been on the job for four days, he needs more training I'm thinking to myself, so since I booked the last room there was nothing he could for me, so I ended up giving the bed to my mom and I slept on the floor, I get up I have to catch my flight at 9 to go back home, I let the front desk know what intent thru last night, that guy said everything would be handled, mistake.... never trust anyone WORD!!!!!! I did and it almost co$t me, to is
06-16-15 I check my bank account because thats how I am, this holiday inn has charged my account three times !!!!
How could this happen when I was only there one night, i have been in contact with the customer compliant department, just be proactive and check your accounts folks or people will keep charging your account. Bad stay for me, I WILL NEVER STAY THERE AGAIN !!!! I DONT CARE HOW CLOSE THEY ARE TO SIX FLAGS....DONT STAY THERE.
June 16, 2015
Rated 4.0 out of 5.0 by Dawg15 Comfortable Hotel
Good hotel, central location to nearby restaurants and attractions. Freindly staff.
June 15, 2015
Rated 5.0 out of 5.0 by Eddie575 comfortable beds
It is a great hotel and real convenient to six flags amusement park and six flags hurricane harbor.
June 13, 2015
Rated 5.0 out of 5.0 by Blackeye Comfortable bed
Great hotel, good prices, and great customer service.
June 11, 2015
Rated 2.0 out of 5.0 by MeMe To Be Left Stranded
Old hotel – musty smelling room. Was able to take the shuttle over to the stadium which was convenient – but the return was a nightmare. I double checked with the front desk and driver about pick up time/place and was guaranteed the driver would pick us up at the same place he dropped us off right after the concert. I called when we were leaving the stadium and the front desk said the driver was on the way and would pick us up in the same place – well he never showed up. I called two more times
June 10, 2015
Rated 3.0 out of 5.0 by MeMe To Be Left Us Stranded
I am glad I booked the hotel with points and did not pay for it because the hotel was terrible. It is a very old hotel – the rooms were musty smelling. We were able to take their shuttle over to the AT&T Stadium for the Rolling Stones Concert which was convenient – but the return was a nightmare. I double checked with the front desk and the driver about pick up time/place and was guaranteed the driver would pick us up at the same place he dropped us off right after the concert. I called was we were leaving the stadium and the front desk said the driver was on the way and would pick us up in the same place – well he never showed and I called back two more times. After waiting almost 50 minutes, we walked about ½ mile and caught a taxi back to the hotel and of course had to pay a jacked up price of $80 for a 1 mile ride. When we got back to the hotel I went to the front desk and asked what happened. The clerk just shrugged it off and said “He is on his way there now”. This was not acceptable. We were very disappointed in the hotel. Being a Platinum member I expected better.Maybe I was just spoiled because we have had exceptional experiences during other hotel stays elswhere.
June 9, 2015