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Rated 4.2 out of 5 by 175 reviewers.
Rated 2.0 out of 5.0 by Small bed, miserable staff. The double bed was far too small for comfort, and there was no attempt by any of the staff to make us welcome, or give a glimmer of a smile. On the plus side - the breakfast was great. Shame the hotel doesn't have its own restaurant, as our evening meal in a local eatery was awful. March 20, 2014
Rated 5.0 out of 5.0 by Fantastic reception staff ! We arrived early after travelling from Australia, staff were very welcoming and, although the hotel had been fully booked the previous night, the reception staff provided us with a room as soon as possible- many thanks.(we had enquired about our early ETA when booking and understood that it might not be possible to have a room before 2pm) The room had everything we needed, was clean, the bed very comfy and we had a good nights sleep. We found the location ideal, near the motorway junction without the associated motorway noise. The breakfast was fine, croissants were lovely and warm - delicious! while there wasn't a great variety there was choice and breakfast met our needs for an overnight stay. Overall staff were outstanding in their helpfulness and friendly approach to two weary travellers! We would definitely use this hotel again and are happy to recommend to others. March 17, 2014
Rated 1.0 out of 5.0 by Poor experience Having been offered the disabled person's room on the ground floor for the second time in two visits this is the worst hotel experience ever experienced. We are an able bodied couple with no disability so never requested or were asked if we needed disabled facilities. The disabled shower room was dirty and the room smelt as it clearly is never properly cleaned. Also, the duvet cover was not clean and melt. Beware been offered room 1 on the ground floor ! March 17, 2014
Rated 4.0 out of 5.0 by shame about the tv! Everything about this brief stay was fine, except that the tv wasn't working. But I arrived late and left early, so it didn't matter much... March 9, 2014
Rated 5.0 out of 5.0 by great hotel, very comfortable Will stay Again, comfortable, clean and great staff February 26, 2014
Rated 4.0 out of 5.0 by Post code issues .... Lovely comfy bed, clean, sound proof etc...... No fault here but what's going on with the postcode. I navigated with my sat nav what should be a 10 min journey & ended up outside someone's house in Honnington at 10pm at night. Post code was correct and taken from confirmation email. I rang the hotel who gave me a second postcode. 30 mins later I arrived. Lady at desk said that sometimes there was a problem with the postcode. I asked why it wasn't changed on the website. She said with much indifference that it had been like it for 5 years but despite telling someone nothing had been done. ...... Really?!? February 23, 2014
Rated 5.0 out of 5.0 by Excellent all round! Stayed one night and there was nothing at all to complain about - staff were friendly, room was comfy and the breakfast was just fine. Will stay here again as the location is ideal. The pub nearby was just ok for food, the carvery meat was very fatty but good value I guess. February 17, 2014
Rated 4.0 out of 5.0 by Holiday Inn Banbury I have been staying at this hotel for many years now. It could do with a little refresh. Staff are always attentive and very helpfull. The cooked breakfast is always sausage, egg and beans, may be a little more variety would make a change. February 13, 2014
Rated 5.0 out of 5.0 by Ideally situated. As usual a very nice welcome with pleasant informative staff. Good clean room with essentials, very comfortable bed, always recommend to friends. February 12, 2014
Rated 5.0 out of 5.0 by Very helpful staff I have stayed in the hotel at various times over the past three months.Very helpful staff -polite and welcoming. Rooms are comfortable ,clean and with a good range of facilities.Free wifi is important and it is good to see the group providing this as standard. No hesitation in recommending this hotel to anyone wishing to stay in the town, February 10, 2014
Rated 5.0 out of 5.0 by Best place to stay in Banbury Number one place to stay in Banbury, staff are always very helpful and friendly, nothing is too much trouble. February 5, 2014
Rated 5.0 out of 5.0 by Excellent stay at a great price! My partner and I stayed for one night on our way down to the South Coast and really enjoyed our stay. The hotel staff were friendly & attentive and the facilities were all spot on. Breakfast was plentiful for a Holiday Inn Express, you know what you're going to get in advance! We were recognised as Priority Club members at check-in and offered a free drink at the bar. Overall I would recommend this hotel to anyone, great experience! January 28, 2014
Rated 1.0 out of 5.0 by Black hairs all over room and towels! New girl training on checkin no issues but the guy training her should have more skill in this department. The room made my skin crawl long black hairs on pillow and towels no biscuits with hot drink facilities small tv old filthy remote control. Will not use again. January 12, 2014
Rated 5.0 out of 5.0 by Very pleasant stay Excellent stay & perfect location. Conveniently situated off the Motorway, yet the room was so quiet you would never had known how close you were to the motorway. The hotel also has Frankie & Bennies on it's door step., which was very handy! Breakfast was also very good. Overall, the hotel was flawless. January 7, 2014
Rated 4.0 out of 5.0 by Lovely Stay! Room was on first floor, comfortable and clean! Was quiet even though right by motorway! Found bathroom a bit strange with the way the door was, one door to close off toilet or whole bathroom, but soon got used to it, we really enjoyed our stay, breakfast was really busy, had to wait a bit for table but it wasn't long, didn't like the coffee from the machine, but food was good. Staff were really helpful friendly and polite at reception! But bar man couldnt recommend a medium wine, but only a minor problem! Overall i would definitely recommend this hotel! December 30, 2013
Rated 5.0 out of 5.0 by excellent service On our recent visit we were very impressed by the helpful staff member in the restaurant as we were making a very early start to return home to try to avoid the extremely bad weather forecast for that day. December 28, 2013
Rated 4.0 out of 5.0 by Good value The room was clean and comfortable, the breakfast was excellent and the staff were friendly and helpful. December 20, 2013
Rated 5.0 out of 5.0 by Just as expected Exactly what we expected, no scary surprises. Clean and tidy, good breakfast variety and very helpful staff. Happy to stay and would stay again if we were in the area. The parking was plentiful and the close proximity of 2 other eating establishments was great. The sofa bed is perfect for us and our 2 boys- they love hotel 'camping'. December 19, 2013
Rated 5.0 out of 5.0 by Just what we wanted! Have stayed here once before and it was just what we wanted for an overnight stay. Convenient location even though this time we didn't have a car. Good choice of places to eat with the hotel restaurant, pub and Frankie and Benny's. Also nice bar in the hotel with friendly bar staff for a late night drink. Breakfast more than adequate particularly as no extra charge! Will be back. December 4, 2013
Rated 3.0 out of 5.0 by mixed Clean hotel - good double glazing so room is quiet. Most people will find the bed to be very comfortable. Efficient staff - some are also friendly but I think others need training in using words such as Hello, I'm sorry and Can I help you. The heating system is very strange - makes your head hot but your feet cold. If you have arthritic hands flushing the toilet can painful. Pity there is no bacon for breakfast otherwise reasonable choices. November 29, 2013
Rated 4.0 out of 5.0 by very noisy rooml the first night we had been allocated a room on the third floor which was directly under the air conditioning plant in the roof space, and was impossible to sleep due to the intolerable noise. the next morning we requested a change of room which was done. We have used this hotel on numerous occasions but will make sure in the future we are not placed on this floor. November 29, 2013
Rated 5.0 out of 5.0 by Like Ronseal Does exactly what you expect it to, but that in itself is a good thing, because so many places don't manage to meet basic expectations. Car parking, access, local amenities - one pub with a good carvery and a Frankie and Benny's is fine, even a garage and small shop just down the road, this is not a city centre hotel after all. It was good and that was more than good enough for our needs. November 28, 2013
Rated 4.0 out of 5.0 by Great location, excellent value and good service We stayed here when visiting Bicester Village and Oxford and it is a great location for both. We had a family room and all beds were ready on arrival and service was welcoming and efficient. Very helpfully the reception staff gave information on dining options with them and the restaurant on site, Frankie &. Bennies. Overall a fantastic stay. My only comment for improvement is that the breakfast service was slow in clearing tables and keeping the buffet service tidy. This was down to the numbers of guests eating at the same time but is the only thing I would say affected our view of our stay. Having said that we would definitely stay again and it was really excellent value and location. November 23, 2013
Rated 5.0 out of 5.0 by Very good The Access room on the ground floor was near enough to Reception and breakfast to enable me to walk using my 3 wheeled walker. The shower in the wet room was excellent and easy to use. November 19, 2013
Rated 4.0 out of 5.0 by Good base on the way north We have visited this hotel a few times on our way up north. Staff are always cheerful and helpful. November 15, 2013
Rated 5.0 out of 5.0 by Pleasant stay Enjoyed our stay here, usually do. Quiet just what we want, good value for money. Breakfast good. Pleasant helpful staff. Clean. November 14, 2013
Rated 4.0 out of 5.0 by Nice staff - we can recommend this hotel During the first night it was very cold in the room. But after we asked the hotel staff, they "opened" the heating for us. There is no closed wardrobe in the room. Otherwise good hotel and very nice staff. November 11, 2013
Rated 1.0 out of 5.0 by Awful Awful! Had an abusive drunk that was staying the room next doir He came home at 6am swearing and telling ths staff how he wiukd kill them This went in in corridor for 2 hours I had to ask for myself and my 11 year old to be ascorted out Never stay there again Didnt bother with breakfast as we were so scared November 2, 2013
Rated 4.0 out of 5.0 by Very convenient and comfortable My wife and I have stayed on several occasions as it makes a convenient stop on our journey from Merseyside to the Guildford area to see relatives. We could make the whole journey in one go (and often do) but sometimes we want to break the journey and get to Guidlford early next day. The last time we stayed we asked for twin beds but 2 single beds were made up into one king sized and that is not always what people want. The daft thing is that this room had bags of space but the only supplied one bedside table and wasted the rest of the space - a spare chair there would have been a sensible idea. The biggest issue however is that the room we were allocated this time (and also the previous time) was down a flight of staris to a lower ground floor level - we would prefer a higher room next time November 2, 2013
Rated 5.0 out of 5.0 by Great service, comfortable stay Polite staff who offerred great customer service. Room was clean and comfortable October 28, 2013
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