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Rated 4.6 out of 5 by 243 reviewers.
Rated 2.0 out of 5.0 by No House Keeping Provided House keeping never cleaned our room not brought towels/ washcloth to us the next day. Told front desk and all they stated was yoy must have had a do not disturb sign on the door. We were gone 8:30am-2:00pm & 4:00pm-7-30pm. They had plenty of time to correct the mess up. April 9, 2014
Rated 5.0 out of 5.0 by Great staff Our car broke down in Millsboro and we had to be towed and then needed a hotel for a few days. They took us to this Holiday Inn and cannot say enough about the staff. Fred you were wonderful to us and Stacey thank you for lone of your charger for my phone. They went out of their way with rides from the maintenance dept to get parts for car and then to the repair station. Gave us a ride back the next day and waited while he was sure we were ok. I HIGHLY recommend this hotel. They were all wonderful to us. Thank you guys roome were very comfortable and very clean. Beds were great. did not bring bathing suit as we anticipated being home sunday but the pool looked great inside. March 27, 2014
Rated 5.0 out of 5.0 by home aqay from home The room, lobby, hotel grounds were very clean and well maintained. A lot of smiles from staff makes you feel very comfortable. It would be my first choice to stay and that includes Ocean City hotels as well. Cant wait to get down there again. March 25, 2014
Rated 5.0 out of 5.0 by Positive and relaxing environment When you have business that requires you to be away from your home and family nothing is worse than staying in an uncomfortable, lifeless, and generic hotel room! I found your rooms to be very warm, inviting, and comfortable. The functional desk with the comfortable office chair made it easy to knock out some work on my laptop. The flat screen is on a swivel so I was able to view the tv from the desk. The beds were extremely comfortable. After a peaceful and productive evening and a great night's sleep I woke up ready to start the day! The staff I encountered while I was there were genuwinely nice people. I enjoyed my stay at your hotel. February 27, 2014
Rated 5.0 out of 5.0 by Hidden find in Bethany Beach This is the best hotel for your friends to stay at the beach. It is an idea location just a short walk to the beach. The value is great and EVERYONE is so friendly and helpful. I highly recommend this hotel if you need a beach week which is affordable, carefree, comfortable and nice February 27, 2014
Rated 4.0 out of 5.0 Great hospitality! The staff were highly professional and made me feel very comfortable from the moment I checked in (I was allowed to check in early which never happens in New York!). I recieved directions to the golf course I played at and good recommendations for meals. I would definately stay there again and have recommended the hotel to my friends,collegues,and neighbors. February 27, 2014
Rated 5.0 out of 5.0 by Great Customer Service and Very Patience Overall great stay...loved everything about the hotel.. Wish it had a indoor pool!!! February 26, 2014
Rated 5.0 out of 5.0 by Very Pleasant We spent one night, and it was a very busy night for the hotel staff. A cheer leading competition was being held somewhere in the immediate area, and the hotel was booked. We arrived just as one of the buses arrived. The hotel lobby was full; however, plenty of hotel staff was available to quickly handle the entire check-in process for all guests. We were very pleasantly surprised. The lobby staff was quick, and were very accommodating and pleasant and cheery! Breakfast the next morning was the same. Plenty of food was available and quickly refilled, and plenty of seating was made available. The night in the room was fine - very clean rooms - only slight downfall was the noisy heater.. No noise was heard from any of the adjoining rooms. However, the best and most pleasant experience was the young gentleman at the front desk during our check out. He was so very, very cheerful. He actually made my day!!! He was just delightful and happy and seemed glad to be at work! Wonderful!!! February 26, 2014
Rated 5.0 out of 5.0 by Great Property The pillows were the best ever. Staff very personable and courteous. February 5, 2014
Rated 2.0 out of 5.0 by noisy neighbors Our stay at this hotel would have been perfect had it not been for our horribly noisy, rude next door neighbors. They returned to their room at midnight, proceeded to talk and laugh loudly until 3 a.m., even after we notified the front desk, then slept with their t.v. blasting until morning. It was torture! January 2, 2014
Rated 5.0 out of 5.0 by Great location with friendly staff No problems with late check-in. Staff were very friendly. Room was clean, towels were fresh. Very nice amenities. Would definitely stay again! January 1, 2014
Rated 4.0 out of 5.0 by Perfect for visiting grandma And giving her some space, too. My kids love staying here and so do we. Free breakfast. Need I day more? My kids make their pancakes and we give my parents some breathing room when visiting. Check it out! December 5, 2013
Rated 5.0 out of 5.0 by Wonderful Staff! My wife and I arrived late on a Saturday night and were greeted by the night desk attendant with enthusiasm and cheerfulness. She quickly got us checked in, but I needed to find an electrical outlet to charge my Chevy Volt. The attendant immediately recommended that I plug in to the vending machine outlet inside the locked fence surrounding the pool. She very graciously unlocked the gate, helped my get my Volt charging and relocked the gate. She was one of the best Holiday Inn Express hosts I've ever encountered! She was gone in the morning, but the Sunday staff was just as gracious helping me get the gate unlocked and getting me checked out and on our way. These folks are great and I will definitely stay there again. The hotel was very nice, clean and modern. No issues at all! Thank you guys! December 4, 2013
Rated 5.0 out of 5.0 by Friendly Service This stay with this particular motel was pleasant and the staff was very nice. November 11, 2013
Rated 3.0 out of 5.0 by Bad customer service I stayed at this location in October 2013. The AC was broken, but I didn't figure it out until about 5am. Not wanting to deal with it in the middle of the night, I let the front desk know that it was broken upon check-out. The gentleman's response was "Thanks..." and he got on his radio to let maintenance know to fix it. I never got a thank you for my business, an apology for the inconvenience, or something to compensate for the bad night of sleep that I got that night. I was very disappointed, and will make sure to not stay here again. November 4, 2013
Rated 5.0 out of 5.0 by Spoiled at the Beach My stay was so relaxing and wonderful, I felt very spoiled at such excellent service. I really didn't want to go home, but alas real life must intrude even in the best experiences. Thank you for such a lovely and wonderful stay. October 30, 2013
Rated 5.0 out of 5.0 by great experience We had a delightful stay for our anniversary. The accommodations were great. Will visit again soon. Breakfast is generally donuts and coffee but we were very pleasantly surprised at the selection and quality of the breakfast offerings. Would recommend this H I to anyone. Thanks for a great weekend. October 30, 2013
Rated 5.0 out of 5.0 by great stay My stay was a very good experience. The staff was extremely helpful and friendly. The room was clean, roomy and comfortable. Breakfast was very good. There was a variety and well replenished. October 30, 2013
Rated 4.0 out of 5.0 by Professional and friendly service Stacey, head of housekeeping, and Fred, head of front desk, were exceptionally professional, friendly and very accommodating. The front desk staff was also very professional. Recommendations for improvement would be to improve quality of breakfast buffet, add weights or weight machine to gym and provide an outdoor grill in the swimming pool area. Overall, we very much enjoyed our stay and look forward to returning. October 15, 2013
Rated 4.0 out of 5.0 by pay attention to room elements and pool Our stay at this property was good overall. The room was clean and spacious but the lampshades needed attention. One lampshade was hanging by a thread and two others were malformed and askew. This may sound very nit picky but how can a maid not notice this? Thought perhaps on second day they would be corrected but nope. Also the pool was dirty and very uninviting. While it is October, the weather was exceptional and we wanted to cool off in the pool. yuck - no thanks. October 9, 2013
Rated 5.0 out of 5.0 by Bethany Beach Gem I was very pleased my stay. Relaxed as soon as walked in. Beautiful ambience Close to the beach..we walked every day Biked,walked,jogged The place is BEAUTIFUL,People managing are beautiful. They made us feel home. I have not stopped talking about it since I got back. Will definitely go back to the same hotel. October 8, 2013
Rated 5.0 out of 5.0 by excellent trip My three daughters and I just went down for one night to enjoy the beach one more time before it gets to cold. We had a wonderful experience. The staff are very helpful and friendly. The room was comfortable and clean. I would highly recommend this hotel. It was convenient to the beach, outlets, boardwalk, restaurants, and shopping. October 7, 2013
Rated 3.0 out of 5.0 by Had a bad experience in the past I tried for weeks to book any lodging that was NOT a Holiday Inn. Many years ago I had terrible experience in VA beach, I swore I would never return to another HI property. The HI is the only hotel in Bethany Beach and I really needed to be close to a family event, I gave in. Another hang up I had, was for OFF season (late Sept) I thought $200 a night was way overpriced for a midline hotel no matter where it is. I have stayed in a 5 star hotel in Wilmington, with comp champagne and corner suite with chef's tasting, for only $275!!!! I was surprised when I walked in. It was clean, attractively decorated and was easy to find. The desk staff both at check in and check out, were less then welcoming. No one said welcome with a smile and check in and no one said, "how was stay" or thank you for staying with us (all pretty standard stuff). I was disappointed our room was at the elevators, but it turned out not to be problem (no noise that I heard), room was a good size and the appeared, for the most part, clean (some details like smudges on the inside of door and tub could have been cleaner). Linens were in good order, and bed was comfortable. I liked the bath accessories, first time I stayed anywhere that had a make up towelette along with the standard shampoo/conditioner, etc. BREAKFAST was Very good! I was honestly shocked, and it made up for ( a bit) what I still think is overpriced for off season. If you have to stay in Bethany, I would recommend it. STAFF, you need to be a little friendlier, but maybe because you are the only dance in town you figure you don't have to, not sure. Thanks for asking at least via email how my stay was. October 3, 2013
Rated 4.0 out of 5.0 by enjoyable stay Stayed at the Holiday Inn the last weekend of Sept. The hotel was well-kept, our room clean with comfortable bed and nice proximity to the beach. No complaints at all, can't go wrong. October 2, 2013
Rated 4.0 out of 5.0 by Not a lot for the $$$ We came to town off-season for a wedding and stayed here based on the bridal party recommendation. For the high cost, I think we could have found a better place to stay just as close to the event venue. The room was clean and quiet. The staff refused to give us early check in because it was "against corporate policy." Water pressure in the shower was poor and we ran out of TP and tissues (only stayed one night). Breakfast was all pre-packaged foods and poor-quality coffee. We did not take advantage of many of the property amenities due to our short stay, but based on this experience we won't be back. October 1, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express - Bethany Beach, DE. The staff were very nice and helpful. The breakfast was good.The mattresses were very soft. They need to be replaced. The bathrooms had no counter tops to put things on. The pool was not cleaned until almost the end of our stay. The maid some days did nothing except give us clean towels. September 27, 2013
Rated 4.0 out of 5.0 by Good Overall We had reserved 2 rooms, 1 King bed with adjoining 2 Queens, instead we got Queen beds in both rooms...which turned out to be okay in the they were nice rooms and clean and comfy. The executive housekeeping staff was nice (Stacey), even turning down a small gratuity. The breakfast was good and it was a nice stay overall. I wish the swimming pool was heated and that the gym was a bit nicer. But overall stay was good and we'd return for another stay. September 25, 2013
Rated 5.0 out of 5.0 by Very nice and convenient Came into town for a Triathlon and stayed here. This is the second year in a row that we stayed here and we'll be back again next year. The hotel is in a very good location - near the beach and attractions. And the staff is very accommodating and understanding of things like bicycles and equipment! Thanks. See you again next year! September 25, 2013
Rated 5.0 out of 5.0 by beautiful property Every staff member we encountered was very friendly & helpful. I am a hotel housekeeping manager & I was impressed with the housekeeping service we received. I would recommend this hotel to anyone visiting the area, & I hope to visit again myself! My only suggestion would be to offer more healthy choices in the breakfast. September 24, 2013
Rated 2.0 out of 5.0 by nicej great location and facility.. a bit too noisy in the hallways.(we were near the entrance whose card reader did not work) any one could enter. a.c. units were a bit loud.....still would recommend /... September 23, 2013
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