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Rated 4.6 out of 5 by 219 reviewers.
Rated 4.0 out of 5.0 by Not a lot for the $$$ We came to town off-season for a wedding and stayed here based on the bridal party recommendation. For the high cost, I think we could have found a better place to stay just as close to the event venue. The room was clean and quiet. The staff refused to give us early check in because it was "against corporate policy." Water pressure in the shower was poor and we ran out of TP and tissues (only stayed one night). Breakfast was all pre-packaged foods and poor-quality coffee. We did not take advantage of many of the property amenities due to our short stay, but based on this experience we won't be back. October 1, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express - Bethany Beach, DE. The staff were very nice and helpful. The breakfast was good.The mattresses were very soft. They need to be replaced. The bathrooms had no counter tops to put things on. The pool was not cleaned until almost the end of our stay. The maid some days did nothing except give us clean towels. September 27, 2013
Rated 4.0 out of 5.0 by Good Overall We had reserved 2 rooms, 1 King bed with adjoining 2 Queens, instead we got Queen beds in both rooms...which turned out to be okay in the end...as they were nice rooms and clean and comfy. The executive housekeeping staff was nice (Stacey), even turning down a small gratuity. The breakfast was good and it was a nice stay overall. I wish the swimming pool was heated and that the gym was a bit nicer. But overall stay was good and we'd return for another stay. September 25, 2013
Rated 5.0 out of 5.0 by Very nice and convenient Came into town for a Triathlon and stayed here. This is the second year in a row that we stayed here and we'll be back again next year. The hotel is in a very good location - near the beach and attractions. And the staff is very accommodating and understanding of things like bicycles and equipment! Thanks. See you again next year! September 25, 2013
Rated 5.0 out of 5.0 by beautiful property Every staff member we encountered was very friendly & helpful. I am a hotel housekeeping manager & I was impressed with the housekeeping service we received. I would recommend this hotel to anyone visiting the area, & I hope to visit again myself! My only suggestion would be to offer more healthy choices in the breakfast. September 24, 2013
Rated 2.0 out of 5.0 by nicej great location and facility.. a bit too noisy in the hallways.(we were near the entrance whose card reader did not work) any one could enter. a.c. units were a bit loud.....still would recommend /... September 23, 2013
Rated 5.0 out of 5.0 by great place to stay have been staying here for the second time great place clean quiet friendly staff will be coming back September 22, 2013
Rated 4.0 out of 5.0 by Great option in Bethany The hotel is clean and new and it's an easy walk to the beach and boardwalk. There is a Walgreens and a CVS next to the property (kind of strange to have both, but convenient for us :#. The mini-kitchenette #sink, microwave, frig and coffee maker) was a huge convenience, as were the hair dryer and iron/board. If you aren't renting a beach house, these amenities make this a great alternative. The bathroom had a very spacious vanity and good water pressure in the shower. Towels were new and fluffy, and they were happy to provide as many as we needed. Wi-fi worked great in the room. Cable was a little wonky during our stay, but had great variety. The outdoor pool, although unheated, was a nice option after a day at the beach and the adjacent shower was convenient to wash off sand. Breakfast offered a large variety of things, most of which I don't personally eat, but for those who do they offered extended hours and abundant amounts. Some small negatives: The mattress could have a been a bit firmer. The hallways lacked sufficient A/C, making them hot and stuffy. We dried 2 beach towels in one of the dryers for 45 minutes and they were still not dry - room balconies for hanging towels and getting some air are definitely missed, Overall it was a great experience. We'd definitely stay again. September 15, 2013
Rated 4.0 out of 5.0 by Comfortable stay and great service It was nice place to relax. Just 5 min walk to Beach. I enjoyed the stay. My special thanks to Vicky(Front Desk) for providing more information on sight seeing and Great Service. September 10, 2013
Rated 5.0 out of 5.0 by Quiet, comfortable and very clean! This was our first stay at the HIE Bethany Beach and we were pleasantly surpised. The hotel is very clean! The staff is friendly and courteous. The breakfast offers many choices and is kept well stocked. Can't wait to return for another relaxing visit. September 10, 2013
Rated 5.0 out of 5.0 by Right place at the right time Everything went swimmingly - from reservation, to friendly staff, clean and comfortable room, great location and value. Thank you making our stay count for the few days we get to take off! September 9, 2013
Rated 5.0 out of 5.0 by Overall great experience We had a pleasant stay with very helpful and friendly staff,.The ambiance was nice; rooms were clean and comfortable; and the breakfast offered lots of choices. This appears to be a very well-managed hotel and I definitely would return if in the area. We were also about three blocks from the beache. September 6, 2013
Rated 5.0 out of 5.0 by Quiet room and a great staff We had a great stay at this property. The room was unbelievably quiet as to outside noise and being able to set the fan on the A/C unit to run constantly was a real plus. Something that should be done at ALL Holiday Inn properties. We found the entire staff at the hotel to be extremely helpful with recommendations as to where to eat and what to do while in town. The only issue at all with the room is that the mattresses are showing their age and wear such that they are really starting to sag, even when a person that only weighs 170lbs. laid down upon them. September 5, 2013
Rated 5.0 out of 5.0 by Would stay again Staff was very nice to us! Our room was very comfortable, very clean and the ac worked great. Room was quite sound proof, we didn't here anything all night and the hotel was sold out. Breakfast had lots of choices but some items were just ok but for free we couldn't complain. Hotel has a nice location < 5minutes walk to the beach. Checkout a breeze, bill was correct. We will stay here again.. September 5, 2013
Rated 4.0 out of 5.0 by Good deal for ONLY hotel in Bethany The hotel itself was in a decent location - walk to beach was doable, but a little far with toddlers and 'stuff' so I recommend bringing a beach cart or driving and trying to park #not easy#. beds were decent, but a little lopsided, although we all slept great after being at the beach all day. It was clean, which I didn't expect for a beach hotel. Staff was pleasant. Back side - where we had to park - AC units dripped from above onto our heads when we used the back entrance - didn't love that. Overall, good experience. September 4, 2013
Rated 5.0 out of 5.0 by Excellent service and comfort... Excellent service and comfort...Excellent service and comfort...Excellent service and comfort...Excellent service and comfort...Excellent service and comfort... September 3, 2013
Rated 4.0 out of 5.0 by all good very pleasant and clean. staff friendly easy check in August 29, 2013
Rated 5.0 out of 5.0 by Great place to stay Most everything here is recommended. Only problem we found and we stay a quite a few HIExpress and this one is the only one we have found recently in need of new mattresses. These were in very poor shape and it felt like we were sleeping on the old type of mattress with springs. Other than that the hotel and everything else was great. August 28, 2013
Rated 4.0 out of 5.0 by Hard pillows The bed and pillows are beyond uncomfortable. The food offered was acceptable. The staff are the best part. They bend over backward for guests. I'll consider staying again if I return to Bethany. August 27, 2013
Rated 4.0 out of 5.0 by Good place to stay with good location Nice location within minutes walk to beach. Staff was friendly and helpful. Took too long for housekeeping to clean up the room and give fresh towels daily, not until after 4:00, which isn't helpful at a beach town. Toilet bowl was also dirty. Overall nice place and I would recommend it. August 27, 2013
Rated 4.0 out of 5.0 by Relaxing two days All in all a great getaway. A few things could have been better: Room cleaning was too late in the day. Room not cleaned until after 5pm. Internet service was poor in the room. August 27, 2013
Rated 5.0 out of 5.0 by Very nice place to stay in Bethany Beach We usually stay at higher end hotels and resorts. This was our first experience at a Holiday Inn Express and it was a good one. We had our two grandchildren with us, so we booked a queen deluxe. We were happy to have the extra space with a couch (doesn't open) and table and chairs. The refrigerator was handy for snacks. The breakfast they provide is excellent. There were pancakes, sausages, bacon, eggs, and lots of healthy options too. The hotel was completely booked. But the breakfast staff kept everything well stocked despite the demand, and provided extra seating in a conference room. The hotel is located on the beach side and it's about a 10 minute walk to the beach, and a 15 minute walk to the boardwalk. August 26, 2013
Rated 4.0 out of 5.0 by Excellent Location The hotel is a good stay. The staff is busy during the summer months but still plug on with a smile. The younger stripping staff is rude but the rest of the troop made up for it. Excellent Location to the beach, clean and comfortable hotel. August 25, 2013
Rated 5.0 out of 5.0 by Wonderful experience This was a wonderful place for a beach vacation. The staff could not have been more helpful. We were disappointed that there was no safe in the room, however, we were offered a safety deposit box in the office, free of charge. This hotel had one of the best breakfast buffets. The choices were expansive and all of the food was fresh. It was a little further from the beach than I thought, but still close enough to walk. The only other complaint we had was that the first day, our room was not made up until after 3. When we mentioned we would like an earlier service, there was no problem the following day. August 25, 2013
Rated 5.0 out of 5.0 by 2nd time as good as the 1st! This was our 2nd stay at this property, having stayed here last Sept. We've been impressed both times. The hotel, while in a beach town somehow manages to stay clean. There's none of the sand that you would expect around the hotel. While we were there, the hotel was very full and we noticed it most at breakfast. The staff opened up the meeting room for overflow seating, though, so we never had any issues. It was actually better in many ways as the main dining area was very warm due to all of the people and the appliances. Some general observations: 1. There's plenty of parking. You may not get a spot close to the room but no concerns about having enough spaces. 2. Breakfast runs from 6:30-10:30 which was very nice given our desire to sleep in after full days on the beach. 3. The 1st day, the staff was having a hard time keeping up with the demand for food. No such issues the 2nd day, though, as many had seemingly checked out. 4. Didn't use the pool but saw some people there. 5. Hotel is located across the street from Sea Colony which has private beaches. For public beach access, you either have to walk a couple of blocks or drive to either downtown Bethany (only 6-7 blocks away). Would definitely recommend staying here. August 23, 2013
Rated 3.0 out of 5.0 by Breakfast was great Our room wasn't ready at 300pm and we waited for more than an hour for them to contact us. When we returned to the desk to check, they had lost our number and hadn't been able to call us. After being in the car for 4 hours with 2 kids age 5 and under, this was not a great time for the mishap. The rooms and front desk were average but when we had a problem with our refrigerator they did come to fix it right away. The breakfast was great - hot food, yogurt and fresh fruit options. There is no cross walk from the hotel to the other side of the road to get to the beach so I would recommend they request that. Much safer for families. August 21, 2013
Rated 5.0 out of 5.0 by Close to the beach, great service, delicious breakfasts! The proximity to the beach, along with the ample and varied continental breakfasts, made for a great visit. The amount of time allotted for b'fast (until10:30am) was a real plus that allowed us to get in an early morning workout before eating! August 21, 2013
Rated 5.0 out of 5.0 by Great location for a reasonable price We stayed here last week and had a very enjoyable vacation. The room was clean and the beds were comfortable. We were able to easily walk with elementary aged kids to the beach and the Bethany boardwalk each day. Great location. The kids enjoyed the outdoor pool, as well. The breakfast was wonderful - had everything from fruit, bagels, muffins, pancakes, cereal, eggs, bacon, sausage, yogurt, etc. The staff was friendly and helpful, too. The only - very minor- issue we had was that we had to ask for extra towels (we had 4 people and only had 3 towels) and toilet paper when the roll was almost empty right after they cleaned the room. I would definitely stay here again. August 20, 2013
Rated 4.0 out of 5.0 by The hotel at its most crowded For a four day stay in mid-August the hotel appeared to be completely full, including many children. The service was still good, the staff was polite and helpful, and the room and public areas of the hotel were clean. There were inconveniences like computers not available, and rooms not made up until 3 or 4 in the afternoon. Breakfast was crowded with inadequate seating, but the staff did a good job of keeping all the food stations supplied. Breakfast included unexceptional mini-cheese omelets, sausage, bacon, nice cinnamon rolls, pancakes, hot and cold cereal, toast, juices, etc. The pool was not crowded, perhaps because the weather was unusually cool for August, but very sunny. August 19, 2013
Rated 5.0 out of 5.0 by Our August vacation My wife and I would like to express what an amazing time we had on our stay. The room was clean , folks at the front desk always smile and greeted us every day with a good morning .. Breakfast was one of the best we had at a hotel ever. We will be back soon !! Michael & Rosanna August 19, 2013
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