Rated 3.7 out of 5 by 12
Rated 1.0 out of 5.0 by KMS5860 Could be much better!
I stay at Holiday Inn quite a bit and this one was bad. Cold night, went to turn on the heat and the alarm goes off! Froze all night long and was extremely uncomfortable. Told the front desk person in the morning and all they could say was oops, I'm sorry. I was sorry too that I stayed here.
November 20, 2012
Rated 1.0 out of 5.0 by cptbogie The Worst Holiday Inn Express
The manager of this hotel should be fired! She did not follow through on what would have been an easy problem to solve. After one week of calling & leaving messages for her (every day) she still today (2 weeks later) has not returned a phone call. She needs to delegate authority to her staff so they can resolve problems quickly. Again, FIRE her now!
November 19, 2012
Rated 4.0 out of 5.0 by Dot3 There are better and there are worse
I travel extensively frequently using the HI Express because of its brand. I've stayed at worse and I've stayed at much better. There's an energy boom in this area and lodging is at a premium so you tend to take what you can get. This property is beginning to show signs of maintenance issues. But it is a clean facility. The breakfast is the usual fare but it is very well stocked. There is a very glowing positive about this property. It is the staff. Everyone was extremely friendly and helpful. They will do anything to make your stay pleasant.
November 7, 2012
Rated 3.0 out of 5.0 by vernonpilot heater/air conditioner
Stayed for three nights (three separate reservations using reward nights). First night, it got cold during the night and the fire alarm went off at 1 am when the heater came on. Turned off the heater and went back to bed. At 6 AM, it was cold when I got up so I turned on the heater and the fire alarm went off again. Mentioned the problem to the lady at the front desk.. When I returned that evening, I was unable to turn the heater on. The switch was messed up. No fire alarm but also no heat for the next two days.
The young man who checked me in was very nice and helpful. The lady who was there when I mentioned the heater problem was polite but not particularly helpful.
October 12, 2012