Rated 4.1 out of 5 by 58
Rated 5.0 out of 5.0 by texasgal14 greatplace to stay
Great location, easy to access from interstate. Staff very friendly, accommodating. Would stay here again if we ever travel to that area again.
September 5, 2014
Rated 5.0 out of 5.0 Holiday Inn Big Spring
The hotel is in good condition and the staff is efficient and friendly.
As is always the case in the areas of Texas I travel in, the rates are very high due to the oil field business.
September 3, 2014
Rated 5.0 out of 5.0 by copperhead63 Comfortable Accomidations
I liked the service that was provided. I always get a good night sleep when I am there.
September 3, 2014
Rated 4.0 out of 5.0 by bspbrgad2014 ok for business in area
engine braking on i20 is a bit annoying and light from parking / i20 will come into room if on the north side. outside of that. good hotel.
August 21, 2014
Rated 5.0 out of 5.0 by Kimberly A. Clean hotel and friendly staff
I was really impressed by the attentiveness hotel staff and the cleanliness of hotel overall.
August 20, 2014
Rated 5.0 out of 5.0 by dra1971 Great Booking and Check-in
Ease in booking experience and check-in procedures. The young lady at the front desk upon check-in was very friendly and helpful. Property was clean and well-lit with adequate parking. Very good place to stay.
August 13, 2014
Rated 5.0 out of 5.0 by dksmom Great place for an extended stay!
I was nervous about the price at first but it was worth the price! I was traveling with children and felt very safe in this hotel. The breakfast was delicious and the staff was very helpful! The pillows on the beds were fantastic! We also spent a lot of time at the pool which was very clean and well kept. Great experience!
August 8, 2014
Rated 5.0 out of 5.0 by pez-man57 great room and staff
The hotel was great everything went well. We were here to see family. If you're not here on business you better dig deep. These guys rates are up there with the big boys, Dallas, Austin....
July 24, 2014
Rated 3.0 out of 5.0 by Robert35812 Not what I expect from Holiday Inn
The staff was great and provided the service I expect. The facility was not updated or cared for as well as I expect.
July 11, 2014
Rated 5.0 out of 5.0 by lanjan Comfortable bed and great service.
Rooms were clean, beds were comfortable, no noise in the hallways, bathroom was clean, the staff was very helpful and friendly.
July 3, 2014
Rated 4.0 out of 5.0 by pxtrd24 Stay for Wedding
Overall hotel was clean, breakfast was good, and staff was attentive. We would stay at this hotel again.
June 19, 2014
Rated 4.0 out of 5.0 by JLKe rewards have their benifits.
I found this hotel in the Midland area market and was able to use points for the stay. This part of Texas has inflated prices so it was a great use of my points. The hotel is typically a little less for the same room in Midland and even without points I would recommend it.
June 17, 2014
Rated 5.0 out of 5.0 by DevinATL A Piece of Home In Big Spring
I really enjoyed my stay. The staff was always friendly and helpful. Breakfast was good, the pool and gym were great and the expanded cable was also great.
May 31, 2014
Rated 4.0 out of 5.0 by MaryTina Nice place to stay
We were really happy with most of the accommodations of this hotel. The only issue we had is the showers as far as the very limited hot water.
May 29, 2014
Rated 5.0 out of 5.0 by MEC12345 Home Away from Home
I love this property and appreciate them calling me by name when I arrive.
May 20, 2014
Rated 3.0 out of 5.0 by Easiwin1948 Wrong Room Selection
I reserved a king room 3 months before my arrival. When I checked in I was told there were no king rooms available. Not to say the least, I was dissapointed since I had booked my room so far in advance. The side of the hotel that faces the interstate is very noisy in the evening. It does quiet down some when it is time to go to bed. I may or may not stay here again.
May 18, 2014
Rated 4.0 out of 5.0 by daddyflatt your people make you great
This establishment is a hard one to beat.
Front Desk welcomes you and ask about you individually, Maintenance is quick to respond to concerns and the housekeeping kept room clean and tidy.
Only concern was that the internet was spotty at times, and breakfast was pretty generic.
I plan on staying with you again.
April 20, 2014
Rated 1.0 out of 5.0 by Unhappy customer :((((((( Very UNHAPPY with this stay :((((
After a long drive and ready to relax in my room. I sat down and the coffee pot was about 3/4 full of coffee from who knows when. So I got up and washed the coffee pot and filter so I would have a clean pot in the morning for coffee. That night during my shower I reached up to pull the shower curtain and YUK, there's a dirty wash cloth that someone had thrown over the rod and was left by housekeeping. That night when I was getting into bed I had an awful feeling about the cleanliness of the bedding. The night was uncomfortable because of that feeling but it was quite during the night. The next morning I go to make coffee and of course the only coffee that was there was decaf :( So, I decided to just go and get some ice and have ice water (with the bottled water that they gave me at the desk because you can't drink their water from the faucet# and yes the ice machine was not working on my floor #1st). A note displayed to go to the 2nd or 3rd floor for ice. Why was this not a surprise. Will never stay here again!!!
April 18, 2014
Rated 5.0 out of 5.0 by mbrose Good sleep and outstanding staff
I have reviewed the HI Express in Big Spring many times, always with high compliments. Am writing again (April 2014) to confirm that this HI Express remains my favorite anywhere and that the service continues to be thoroughly outstanding. I always sleep very well here, and the staff are amazing. I am always greeted warmly and made to feel most welcome, and I have observed other guests being treated with the same excellent standards. Any problems or requests are responded to immediately and cheerfully. They always check after I've had time to settle into my room to confirm that I have everything I need and that everything is working well. All of the staff are smart, competent, gracious and friendly - it is a joy to walk in the door after a long day on the road and be greeted by these wonderful people.
April 4, 2014
Rated 5.0 out of 5.0 by DahlilaJo27 Great service
I have been going to Holiday Inn at Big Spring for a few years. The staff there as always made me feel like this hotel was my second home away from home. They know my name, know my room preferences and always do all they can to ensure that I feel safe and secure as I am a woman staying by myself in a unknown city. The rooms are always clean and ready for my arrival not matter the time. I am greeted with a Hi and my last name. When I have had any issues they are handled quickly with attention to detail and with customer service top of mind. I would most definitely recommend this hotel.
February 12, 2014
Rated 5.0 out of 5.0 by DCH2 Excellent Service
I always enjoy staying at this property great service & staff
February 2, 2014
Rated 5.0 out of 5.0 by bigv515 The Best Holiday Inn Express.
I have stayed in a lot of your hotels, ( platinum elite member) none as comfortable as this one . From whisper quite heating and air conditioning system, to having black eye peas on New Years day.l have already recommended this hotel to others. The Best !!!!!!!!
January 14, 2014
Rated 4.0 out of 5.0 by BigBill1980 Comfortable stay
Relaxing had a great time very quiet and never disturbed loved it
January 14, 2014
Rated 4.0 out of 5.0 by StacyAnn123 Very friendly service
The staff could not have been nicer! This made the stay very pleasant.
December 30, 2013
Rated 5.0 out of 5.0 by hippychick1954 Best place to stay
Room cleanliness, staff and service, room comfort, & sleep are of the highest rating I can give. As usual, the staff, breakfast, overall quality is the best. I love this place!
December 17, 2013
Rated 5.0 out of 5.0 by mbrose My favorite HI Express
The Hi Express in Big Spring continues to be my favorite place to stay. The staff at this location are outstanding in every way. They make us feel so welcome, always greeting us by name and doing everything they can to ensure that we have everything we need. We always sleep well here and thoroughly enjoy our stay. Thanks to the warm, friendly, thoughtful, smart, first-rate staff for making this such a great HI Express!
December 15, 2013
Rated 5.0 out of 5.0 by Pooka Comfortable room
Staff very attentive. Treated me like an old friend
December 7, 2013
Rated 3.0 out of 5.0 by Rudedog75 Not the best of stays
After nearly 60+ stays in various hotels a year this one is in my top 5 worst. Don't misunderstand, as a whole I still like Holiday Inn chains. I feel bad this is only my second review and they are both bad ones. I will make an effort to post some good ones in the future. Okay, I arrive late and am a disabled veteran and parked in handicap because I could hardly walk that day. I hobble up to the desk and was greeted. Most of the hotels I stay in only require the Make and model but she had license plate highlighted and wanted it too and was distraught when I refused to go walk outside and get it. She rolled her eyes and wrote "customer declined" and had me initial it. Although verbally she was polite there was no thank you for being an IHG member, no snack pack, no points, water, etc. The stay was the day before Halloween so the lobby was decorated nice in proper festive Halloween things. I proceed to my room with only about 8 hours to shower, sleep, and leave the hotel for work. I walk in and although I wanted a double queen like I booked (originally a buddy was going to go with me) I was placed in a King room which was not what I booked. Not just the room, but the whole bottom floor smelled like dog poop and cleaner. I'm a dog lover myself but when your eyes burn because of it, it's bad. I was going to complain but figured there was no use because I overheard a phone conversation of someone looking for a room and she said they were all booked up and time was running out for me to get some rest. The guidelines prohibit me from mentioning the cost of the stay, but I will say that hotels in the Midland/Odessa area are price gouging from my perspective and for the amount of money I spent for 8 hours of sleep (almost what my nephews make in 3 full days of work) I expected a much, much, better stay. Granted I expense out hotels all the time but because of the outrageous prices in that area for a sub par stay (in this case), I think I'd rather stay in a place commonly located by a Denny's even when you take into consideration it is not actually my money paying for it. In the future, I plan to avoid taking any work in the area because the prices are so high presumably because they know the oil workers will pay whatever. Again, and just to be clear. I like Holiday Inns and have only posted negative comments thus far. It's mainly because I am too busy and like to put some thought into my reviews and therefore; rarely have the time. If you chose to stay in this hotel I would at the very least make sure you specify you expect the room you booked and inquire about the pet smell or request a room on a floor with no pets allowed.
November 3, 2013
Rated 4.0 out of 5.0 by BigBo Change of Heart
I stayed here last week and wrote a scathing review! This week was much better. The room was comfortable and the heating and air worked well. I was able to get a good night sleep both nights I stayed. The breakfast was average at best but the hospitality was very welcoming! Will stay here again.
November 3, 2013
Rated 2.0 out of 5.0 by BigBo It's okay to crash!
The hotel is not the best place to stay but for the dollars charged it is acceptable considering some hotels charge almost twice as much for a room? My room was clean but the heating and air was uncontrollable? It was either too cold or too hot! The bedding is old and outdated and the pillows forced me to the chiropractor upon me going home with a screwed up neck! I spent 3 nights there and got about 6 hours sleep! The staff was friendly but the owner needs to update! The flat screen TV advertised was placed in an antiquated stand so you could not watch TV from the desk.
October 27, 2013