Rated 3.8 out of 5 by 23
Rated 5.0 out of 5.0 by DonnaL57 Awesome Stay
This is probably the best Holiday Inn Express that I've stayed in so far. The staff was warm and friendly, the room was clean and the attention to detail in the room was wonderful. Who would have thought that the pillows would be embroidered with soft or firm? And nestled next to the little coffee pot was a bottle of water! The towels were the best; I'm running out of adjectives. I was traveling alone and felt very safe on the second floor. The workout room was great too; all of the equipment was clean and in working order, the televsion worked as well, along with an easy to locate remote control. There was an ample supply of towels as well a water dispenser. I just can't say enough about this hotel. My only regret was that I forgot my left over Dominoe's pizza in the refrigerator!!!
July 24, 2013
Rated 5.0 out of 5.0 by FromAustin A+
I booked a room at your Holiday Inn Express in Big Spring, TX for my husband. He had a music gig there for one of their summer events. He was very happy with his accommodations. He said it couldn't have been any better and gave it a A+!!!
Way to go Big Spring Holiday Inn Express Staff!!!!
July 5, 2013
Rated 4.0 out of 5.0 by JBGo Courteous and Pleasant Staff
The staff at this Holiday Inn Express were among the most pleasant and courteous that I have had the pleasure of meeting. The desk staff and the housekeeping staff seemed genuinely happy to see you in their hotel. The hotel is a pretty standard HIE and has all the items I expect - nice accommodations, clean rooms, good location. After traveling or working all day and being away from home, it is always nice to feel welcomed into a hotel, something that seems to becoming quite rare.
June 30, 2013
Rated 2.0 out of 5.0 by alwaysbecarefulwithfire SMOKING, Serously?
I was shocked that smoking is actually allowed in any hotel anywhere. There is no effective way to remove smoke from a room, I used the ozone machine provided by housekeeping with no relief. There is always a place a smoker can go to have a cigarette, outside.
What really worried me was that smokers in other rooms were "lighting" up. Candles aren't allowed in hotels but cigarettes are. I had my son with me and we both were effected by the smell. We requested to be moved but no other room was available. Consider the minor child of a smoker and give them a room with fresh air.
Every room number has the international symbol for no smoking displayed outside, not true.
June 15, 2013
Rated 5.0 out of 5.0 by mbrose Best staff anywhere
We continue to stay at this HI Express because the customer service is absolutely first rate and we always sleep well here. Though the property needs some refurbishment, it is always clean and comfortable. The staff are cheerful and welcoming, and they handle the crowds and any challenges with skill and grace. No wonder this place is always booked solid Make your reservations early and enjoy an exceptionally pleasant and satisfying stay. First rate customer service!
June 4, 2013
Rated 1.0 out of 5.0 by Rebecca23 offical complaint
the housekeeper threatened me spoke to her boss and the general manager, new about this and she is still working there?
April 21, 2013
Rated 5.0 out of 5.0 by BJJ13 Home away from home
I just want to recognize the management and staff at this hotel that made my stay very comfortable and homelike. Friendly staff at reception and breakfast area. Homekeeping kept my room clean and fresh. The snacks and cookies contributed to the home away from home feeling. So did the microwave and refrig in the room. I've stayed here over the last 3-4 years and appreciate all you do. I can highly recommend a stay here, great value for the price range.
April 3, 2013
Rated 5.0 out of 5.0 by JanS Best Employees!!
I stay in Big Spring regularily and every time I arrive, the staff could not be nicer or more welcoming. A truly great group of people!!!
February 28, 2013
Rated 5.0 out of 5.0 by Tucson5 Great stay in Texas
Wow we had a wonderful relaxing night in your hotel. The room was comfortable, clean & very relaxing. And the breakfast was great! so many items hot to choose from. We may have found our new stopping point!
January 7, 2013
Rated 5.0 out of 5.0 by mbrose Still the best in Big Spring, thanks to the great staff
We have stayed in the HI Express in Big Spring for many years and have recommended it to others. The facility is older but well maintained and clean, and they have recently undertaken some refurbishing projects. We always sleep well here. Most importantly the staff at this location continue to be outstanding. They are warm competent and friendly, always make us feel welcome, are quick to address any needs, and generally run a first rate operation.
January 4, 2013
Rated 4.0 out of 5.0 by Mybat My stay at the Holiday inn express
My stay was satifying, staff were very professional and courterious. The room was clean and quite, I had a very restful stay. The breakfast bar was great, lots to choose from. The staff also offered bottled water during my stay. I will most definitly stay again at this location.
January 3, 2013
Rated 1.0 out of 5.0 by KMS5860 Could be much better!
I stay at Holiday Inn quite a bit and this one was bad. Cold night, went to turn on the heat and the alarm goes off! Froze all night long and was extremely uncomfortable. Told the front desk person in the morning and all they could say was oops, I'm sorry. I was sorry too that I stayed here.
November 20, 2012
Rated 1.0 out of 5.0 by cptbogie The Worst Holiday Inn Express
The manager of this hotel should be fired! She did not follow through on what would have been an easy problem to solve. After one week of calling & leaving messages for her (every day) she still today (2 weeks later) has not returned a phone call. She needs to delegate authority to her staff so they can resolve problems quickly. Again, FIRE her now!
November 19, 2012
Rated 4.0 out of 5.0 by Dot3 There are better and there are worse
I travel extensively frequently using the HI Express because of its brand. I've stayed at worse and I've stayed at much better. There's an energy boom in this area and lodging is at a premium so you tend to take what you can get. This property is beginning to show signs of maintenance issues. But it is a clean facility. The breakfast is the usual fare but it is very well stocked. There is a very glowing positive about this property. It is the staff. Everyone was extremely friendly and helpful. They will do anything to make your stay pleasant.
November 7, 2012
Rated 3.0 out of 5.0 by vernonpilot heater/air conditioner
Stayed for three nights (three separate reservations using reward nights). First night, it got cold during the night and the fire alarm went off at 1 am when the heater came on. Turned off the heater and went back to bed. At 6 AM, it was cold when I got up so I turned on the heater and the fire alarm went off again. Mentioned the problem to the lady at the front desk.. When I returned that evening, I was unable to turn the heater on. The switch was messed up. No fire alarm but also no heat for the next two days.
The young man who checked me in was very nice and helpful. The lady who was there when I mentioned the heater problem was polite but not particularly helpful.
October 12, 2012