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Rated 4.1 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by Friendly, helpful staff, convenient location. Had a very good experience at this property! The front desk staff were great- friendly, helpful August 11, 2014
Rated 4.0 out of 5.0 by Great location Chose this hotel for it's location and access to historic sites and transportation. August 11, 2014
Rated 5.0 out of 5.0 by Amazing staff and great location The staff at this hotel were super. They were very friendly and accommodating. It is a fantastic location, in walking distance to plenty of tourist things including the science centre, Quincy market, the North end, restaurants etc. and on the doorstep of TD Gardens and the subway. Don't let your first impression fool you, the street has an appearance of a dark alley, but we never felt unsafe there. The price was more than I would have liked to pay but I still recommend this hotel. Thank you to the wonderful staff!! August 7, 2014
Rated 1.0 out of 5.0 by Don't stay here unless you cannot find another alternative in the city We traveled to Boston on a last minute baseball trip. When you do so I guess you have to accept that by not prebooking a room you're not going to get the best price. That said, for a Holiday Inn this was far off the mark for a standard quality room even in a city center. I would stay in it only if it was my last choice (it was) or if I had tickets to a TD Center event and was staying one night only. It is old and not in a charming older hotel way. Our room was odd shaped (read other reviews). The toilet was jammed against the sink ... very uncomfortable. The room was a reasonable temperature but the a/c had to run constantly. The view was a brick wall and disgusting alley where you got to enjoy the sound of trash being picked up at 3am. And the price was 100% was it should have been. Only redeeming feature was the front desk staff who seemed to be trying very hard to overcome everything else. They were a 10/10 and should rightly be working in a better facility. August 5, 2014
Rated 3.0 out of 5.0 by Good staff and location - poor Internet Friendly staff, good location, but Internet access was really bad. Can't recommend if you need to keep in contact. Printer cartridge was not changed in the three days I was there. WiFi sporadic, sometimes worked, other times not. August 2, 2014
Rated 4.0 out of 5.0 by Better than it looks from the outside! Although we approached this hotel with a bit of reserve based on the outside, we were immediately put at ease inside. Great service, nice location near the "T" and very comfortable rooms. Word of advice, though: STAY ON A LOWER FLOOR! The elevator is incredibly slow and became a topic of joking conversation with guests. So, if you stay on a lower floor, then it's easier to avoid the elevator. We were on the top (5th) floor, so a bit tough to always take the stairs. Otherwise, be prepared to be patient. We would stay there again. The front desk staff were incredibly polite and accommodating. July 31, 2014
Rated 5.0 out of 5.0 by Excellent room and great service My wife and I used this hotel for the first time and we enjoyed the location and the service. July 31, 2014
Rated 1.0 out of 5.0 by The most uncomfortable bed I have ever tried to sleep on I selected this property for the last night of our 11 day East Coast vacation, showing two of our grandchildren the history and backbone of America (Washington D.C., New York City and Boston) because it was the closest property to Logan International. Because I am a Platinum member I was very happy to learn that we had been upgraded to a 2 bed suite. That is, until we tried to get comfortable and actually sleep. The room was really a very long hallway with a closet and "kitchenette" making the hallway narrow. Then the entrance to the bathroom and finally the "guest room". The sleeping area was so small that both beds were up against the walls and there was just a narrow aisle between the beds. When we crawled into bed, the kids decided the floor was more comfortable, so they grabbed the bedspreads and a pillow and camped out there! This left my wife and I each with our own bed. The mattress felt like a sheet of plywood, and it was so rigid that when one of the kids bumped the box spring with their foot a few times it felt like someone was beating a drum and I was laying on it! To call this room a suite is a huge misnomer. It was the smallest IHG room I have ever had at any property anywhere in the world. Understanding that this is an old building and there is a limit to what can be done with it, at least taking the "suite" off the room would help. The beds (at least the one's in room 310) need to be replaced with something more comfortable than a Cracker Jacks box. I am just glad we were only there for one night. I'm not sure we could have stayed a 2nd! July 29, 2014
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