Rated 4.3 out of 5 by 120
Rated 3.0 out of 5.0 by km34 Great price and location. Service problems
Great location and overall value. Nice sized room right across the street from the TD Garden. I went there overnight to see the Celtics play.
The good: Good sized room. Relatively clean (see below). Good price. The guest facilitator "Anita" in the lobby was there to solve any problems.
The bad: When I got to the room one of the double beds had obviously been napped upon. The pillows were out of place. Like the maid had taken a nap there. Also, there was a bag of trash on the dresser. I guess the maid missed it.
Warning - the valet parking. The valet partking is not run by Holiday Inn. It's a third party. I got there late in the evening - and the valet told me that if I picked up my car before 1PM the next day I would only be charged 1/2 price. I checked out at 10:30 AM the next day, but my bill included a full night #$39# valet parking charge. When I told the front desk that the valet told me I would only be charged half - she said she couldn't help because the valet parking was a separate company. I asked to speak to the Desk MAnager - and was told that THERE WASN'T A MANAGER ON DUTY. This to me was a huge problem. 10:30 AM on a Sat and no hotel manager. Very poor management.
However - there was a woman named Anita who was the "guest facilitator" in the lobby. She had to convince the desk attendent to correct the bll. She didn have any power for managment - she was only there as a guest advocate. My opinion is they should give Anita full mangement responsiblity. She was the only one there who seemed to care about customer satisfaction. Holiday Inn probably doesn't want to pay for a Desk Manager on Sat. mornings.
December 10, 2013
Rated 4.0 out of 5.0 by frannie174 location was great
My first thought once we entered the hotel and saw the room was it was a bit pricey for what we got. We was in town for a concert that was at the Boston Garden. After realizing how close we were to the Garden we felt the price was well worth it. The room was clean, and the Valet parking was great and worth the money! We would stay there again and will recommend it to others.
December 9, 2013
Rated 5.0 out of 5.0 by roberts453 Best stay ever!
I am so happy with this hotel that I could live here! The staff is above excellent, always smiling and helpful. There are lots of restaurants around, the T is right around the corner and it's safe to walk around anytime of the day or night. The room was so homey and comforting. Just can't say enough good stuff! I'll be back in Boston and will stay here!!
December 9, 2013
Rated 5.0 out of 5.0 by GoBills Great stay
I really love this hotel. Windows completely open, very quiet, incredible breakfast, walk to everything
December 1, 2013
Rated 5.0 out of 5.0 by danigirl Great staff
I had a great experience. I was especially surprised and impressed with the hospitality of the staff. Everyone at the front desk was accommodating and valet, a gentleman named Muli, went above and beyond.
December 1, 2013
Rated 5.0 out of 5.0 by Lchas13 Excellent Staff and Clean Room
The staff was by far, the most attentive, knowledgeable and pleasant group of people we have dealt with when staying in a hotel. The room itself, was clean and spacious. We would highly recommend this hotel to others.
November 30, 2013
Rated 5.0 out of 5.0 by Golf1 outstanding service from the staff
The hotel was on the older side but very clean and plenty of room. had a view of TD garden so it is a great place if events are going on there. Traffic is tough getting in and out as well as parking cost is a consideration on top of the room price. "However, the staff there was one of the nicest I have met and they were responsive to all questions and requests I had." Definitely would stay there again especially if staying downtown minus a car if it is not needed. Great location with restaurants and shopping close by. Again, I travel a great deal and I have to compliment the group I checked in with the night I was there on 11/19/2013 once more.
November 23, 2013
Rated 5.0 out of 5.0 by cantfindanickname Great Experience, fantastic staff
Highly recommend staying here when visiting Boston. Great location, walking distance to Quincy Market, T station, etc. Staff was fantastic. Very helpful, made us feel very welcome. Clean, comfortable room.
November 21, 2013