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Rated 4.3 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by Great hotel - excellent staff Very much enjoyed my stay and the young lady working the front desk was awesome. Answered all my questions about the area and was very professional. Will stay here when back in the area for sure! August 24, 2013
Rated 1.0 out of 5.0 by Noisy Room and poor service at front desk When I have traveled in the past I tried to stay at HI whenever possible. So we were looking forward to our stay in Medford. When I made my reservation I asked to be put in a room on the top floor and the girl at the front desk said it was not possible. I was checking in around 4:00pm and the hotel was almost empty, so I could not understand why this could not be done. In the past at most of HI I stayed in they went out of their way to take care of my need. The room we were given was on the first floor next to the exit door and most of the evening heard the door being opened and closed. Also the walls of this hotel are very thin and you can hear may things that are going on in the next room, at 5:00am the next morning it sounded like a water pipe broke as we thought water was going to come out of the wall. At 8:00am I went to the front desk and asked to be moved and this same girl said all the rooms were taken and had an attitude that was not concerned if I was taken care of or not. So we checked out and HI lost two days of business. August 22, 2013
Rated 2.0 out of 5.0 by We like holiday inn express but not this time We got a room which was located above air conditioning units which were causing noise while working. Our room also was facing the gas station and parking lot for tracks. Some of them were running engines all night causing additional noise. We were very tired from a long drive and were hoping to get a good night sleep but because of noise it was impossible to relax. We tried to request another room but they all were booked. We usually prefer Holiday Inn Express but this time it wasn't the best experience for us. August 17, 2013
Rated 3.0 out of 5.0 by My mistake I stayed her once before, and got the room I wanted. This trip, without a reservation, I took the last room, feeling I should get off the highway after a long day. My mistake. All that was left was a "smoking" room. It was awful. It was across from the indoor pool. I couldn't get away from the bad odor. Outside the room, chlorine, inside ashtray. I won't do that again...ever. August 16, 2013
Rated 5.0 out of 5.0 by Met Expectations Pulled in off the highway without reservations around 1900. Had good room available and were able to meet the high floor, away from the freeway side. Very nice check in staff. Room was clean and attractive, plenty of room in 2 Queen. The breakfast is the standard HIE fair. Not delicious but good enough to start the day and hold you over until lunch. August 3, 2013
Rated 4.0 out of 5.0 by Great bed and service Didn't get to enjoy the room like I wanted. Got in late and up early. Would like to come again July 30, 2013
Rated 5.0 out of 5.0 by Perfect Night Stay What a great location and staff. The room was just what we needed after a long day. Great Hotel July 16, 2013
Rated 1.0 out of 5.0 by Your hotel rooms stink Two rooms booked and no preference for king or queen. What do we get? Keys to the two most smelliest rooms I have ever had to stay in (oh no, there was this hostel dorm room in the Middle East back in the backpacking days that was actually worse). Come on Holiday Inn Express - if you need to sell your smoking rooms to someone that is fine but don't surprise us (family with your children) with it at the reception desk. That is bad for us and reflects bad on your entire franchise. Clearly the compensation with an airfreshner spray can did not cut it. July 16, 2013
Rated 5.0 out of 5.0 by Simply great Your staff at this facility "sell" this motel for you. Every staff person I communicated with was helpful, considerate and respectful. They provided a small refrigerater for me, knowing I was buying a few groceries to have on hand in the room. They offered to allow my family to use the conference room, if needed, to visit and look at family photos. They were very thoughtful. I plan to DEFINITELY arrage to come back next year for my fourth of July family visit. July 11, 2013
Rated 5.0 out of 5.0 by Loved staying! My husband and I traveled from Idaho and stayed at the Central Point Holiday Inn Express. We were favorably impressed by the room and the breakfast which had more than we would have expected (pancakes, sausage, eggs, yogurt, cereal, coffee, juice, fruit - WoW! The staff were friendly and helpful. We will return! Well done! July 11, 2013
Rated 1.0 out of 5.0 by No Priority Club recognition????! When I checked in on the last night of my vacation there was no mention of my Gold status and when I asked about it I was told that they didn't give out water anymore they had "water for everyone in the lobby" and no welcome gift as they had "wrapped apples for everyone". When I booked the room on the IHC website there was no mention of this property not participating in the Priority Club program. It seems they are benefitting from Priority Club members but is not giving anything back. When we went down to breakfast it was a mess, tables not wiped down, items out and generally unkempt. The only redeeming factor was the checkout person, she was the only person that tried to help. I will not be staying at this property again. July 8, 2013
Rated 3.0 out of 5.0 by Clean issue The sheets were either stained or not clean, did not notice until next morning in the light of the sun. The single attendant at breakfast could not keep up, a lot of items were out and she was not very pleasant when questioned about them. July 8, 2013
Rated 5.0 out of 5.0 by Consistent quality This property is our "go-to" place when we head to Ashland for shows. A person beats all the hassle of finding rooms in Ashland and this property has excelled in staffing each time we stay. If something is wrong with the room etc... they are very professional and make it right. July 5, 2013
Rated 5.0 out of 5.0 by Great location We've never stayed at Holiday Inn Express on any of our vacations before, but after booking at this this particular HIE...we will in the future. We found the room clean and comfortable. June 24, 2013
Rated 4.0 out of 5.0 by Great stay, as usual I stay at this location at least once a year when visiting friends in the area and always have a great stay. The employees are always helpful. Also have a great breakfast! June 10, 2013
Rated 2.0 out of 5.0 by Medford Holiday Inn This was definitely one of the least favorable experiences I have had at a Holiday Inn. The internet was non-existent at best. The only way to access it was to stand on the bed in the corner and have my IPad near the ceiling. I was also in a room across from the pool and there seem to be a constant flow of running and yelling children in and out of the pool area. When we checked in the staff wasn't sure how to enter my Gold Member Elite Number. Also when we went to breakfast in the morning all the coffee was gone and no idea when it would be ready. I will not be staying at that hotel again. May 31, 2013
Rated 5.0 out of 5.0 by Good value Second time I've stayed there. Handy, comfortable and a great breakfast! May 31, 2013
Rated 5.0 out of 5.0 by Best there is superlative service and amenities, I would recommend HE to another interested in value for the cost. May 12, 2013
Rated 3.0 out of 5.0 by meford holiday inn reasonably priced but maintenance lacking , missing light bulbs in two lamps should have attached priority club number but did not on bill May 7, 2013
Rated 4.0 out of 5.0 by Nice pool and hot tube. The bedroom was comfortable. I appreciated the pool and hot tube. The check in was a little bit slow but check out was very fast. May 5, 2013
Rated 5.0 out of 5.0 by Very nice stay Overall, my stay was very comfortable and relaxing. The room was very clean and nicely appointed. The facilities common areas were also clean and comfortable. Located close to Interstate 5 and the Rogue Valley Airport (Medford), it is easy to find and provides a good location for travelers. I didn't notice any noise from either the freeway or the airport. The pool, hot tub and exercise room were nice and plenty of towels were provided for swimmers. However, the pool was too cold to enjoy. I couldn't get in past my lower legs before having to retreat to the hot tub. Overall, a very nice property with clean rooms, courteous staff and a great location. May 2, 2013
Rated 5.0 out of 5.0 by pet and breakfast friendly We LOVE staying at this Holiday Inn Express!!! Margo takes GREAT pride and care of her guests in the dining room!!!! We did find that the pet poop bags were not kept stocked this time around. We enjoy returning to a clean and comfortable room!!! I look forward to a GREAT cup of coffee first thing in the morning!!!! The redesign on the door key needs to be changed back to a lighter color. It must be challenging for maintenance and housekeeping to carry out their job duties quietly while some guests are resting in their rooms during the afternoon. We plan to return in the fall. April 26, 2013
Rated 2.0 out of 5.0 by Poor This is the first time I did not have the feeling that the room was clean. The pillows where not as comfortable as become as expected in the past. The sheets & pillow cases did not smell or seemed to be pressed and clean. April 17, 2013
Rated 5.0 out of 5.0 by Great Stay Yet another great experience at this property! They always exceed my expectations! April 5, 2013
Rated 5.0 out of 5.0 by Feel valued as a priority club customer upon check in they had a little gift bag for priority club members. Nothing plush, just a nice touch. convenient location, quiet room, great staff as always. April 2, 2013
Rated 5.0 out of 5.0 by Restored my confidence in The HIExpress Bra!nd This was the cleanest and most comfortable hotel I have stayed at in a while. The house cleaning staff take exceptional pride in their job (and they all speak English!) and all the staff I encountered were very attentive. This will be my new stop when I travel through Oregon. Keep up the GREAT job! March 31, 2013
Rated 5.0 out of 5.0 by allway clean and nice I stay at this hotel several time's a month on my run from the bay area to medfod - central point and this hotel is always clean in good shape and the staff is always friendly there are several restaurants and fueling stations in walking distance or near by and its close to the fair grounds for all there events I have never had a bad experience in the three years I have been staying there. March 8, 2013
Rated 4.0 out of 5.0 by great location and easy access to I5 We chose this hotel because of its closeness to I5 and ease of on/off the freeway. Room was clean. Bed really sagged and could use replacing to avoid morning backache. Club Chair and ottoman a plus. Bathroom modern and nice. Overall an average experience with the room. Breakfast room was extremely clean and attendant did a great job of providing breakfast choices. March 5, 2013
Rated 4.0 out of 5.0 by Dog Friendly Place To Stay Pet Room Available. Large field next to the hotel's parking lot to give my dog a place to vent his energy after a long day of riding in a car. February 28, 2013
Rated 4.0 out of 5.0 by will stay again stayed on the way to Coos Bay, Oregon with my wife and mother. Nice place to stay as is all the Holiday Inn Express hotels we have stayed at. Quiet and comfortable. February 23, 2013
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