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Rated 4.2 out of 5 by 64 reviewers.
Rated 5.0 out of 5.0 by Staff is great / Clean and quality rooms I have been staying here on business almost every week for a few months. There are a few reasons why I stay here and commute to Jackson. The rooms are clean and of the quality you would expect from a Holiday Inn Express. More important is that the staff is professional, friendly, and care that guests will have a nice stay. Oh, and the Wi-Fi is always good :) and Chelsea is adorable. July 17, 2014
Rated 4.0 out of 5.0 by one hellava bike ride/liesure great place to stay.very clean and friendly staff is very hospitable July 17, 2014
Rated 3.0 out of 5.0 by Average Experience, No Complaints Room was clean, updated décor, no odors, no noise issues, small for the price - we stayed in the "King Executive." Good breakfast selection / enough variety for the family. The pool was small, right by the front lobby and has the feeling of being on display like you are in a fish bowl. Location was very convenient for our purpose, right off the freeway, easy to find, close to the downtown Chelsea area and a short distance from the Waterloo State Recreation area. Television lacked good channel selections for children. Service was average and adequate. July 16, 2014
Rated 2.0 out of 5.0 by NOISEY I don't know if I had bad luck or what Could hear other things going on in other rooms Did not have this problem at indigo brand Or crown plaza July 15, 2014
Rated 5.0 out of 5.0 by NEW HOTEL WITH ATTRACTIVE AND COMFORTABLE ROOMS The staff was pleasant and professional. The Facility was new and conveniently located for my purposes. Room was clean and well appointed. Staff accommodated my request for an early check-in which I needed since I was attending an afternoon wedding in the area. July 14, 2014
Rated 4.0 out of 5.0 by front staff The front staff was very friendly when he checked us in. He made sure we had everything we needed and offered to assist us with any questions about the activities and resturants in town. Our friends were getting married and was staying at the hotel our second night. The groom had made back up plans to get ready for the wedding in our room if he wasn't able to check in early. The front staff told him the room was not ready yet. However, the front staff didn't end it there. He quickly contacted housekeeping to clean another room- presidential suite instead of the hot tub room they had reserved. Within minutes our friend was checked in, room upgraded, and able to get ready in his own room!!! June 25, 2014
Rated 2.0 out of 5.0 by Desk Staff Unhelpful Hotel is not bad, and the location is good for Chelsea and surrounding areas. However, the desk staff needs to be better trained in customer support. They won't tell you whether your room is ready, EVEN AFTER CHECKIN TIME. I have had this experience with them TWICE (so it is not just an anomaly). Something that is fixable, if management will pay some attention to this. In the first case, my wife and I just cancelled our reservation rather than drive to the hotel with the uncertainty about leaving our bags in the room. Most things about the hotel are fine. Our room had a very dated bathroom that needed significant updating. June 18, 2014
Rated 5.0 out of 5.0 by Guest Laundry Since their guest laundry was out of order at this time, they had us drop off at night & had washed, dried, folded & had ready the next morning for a reasonable fee. Thank you very much! June 15, 2014
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