Rated 4.1 out of 5 by 104
Rated 1.0 out of 5.0 by Jrnalley Smokey
As a Platnium elite member I have stayed in lots of IHG properties and I am very loyal to the brand. With that said this was the worst experience at an IHG property I have ever had. Due to a death in the family I was traveling with my son to a funeral. I always reserve non smoking rooms and this trip I was traveling with my 6 yr old son who has allergies. We were given a smoking room... Really? In 2015 HIE still has smoking properties? When I returned to the counter the agent refused to switch out the room and gave me a ton of attitude. I offered to pay for another guests room and mine if someone would switch, she said that was not an option. I begged, offered to pay more, and begged some more... No was the answer. I just could not believe that she was that inconsiderate given the fact I had a child with me and the room was drenched with smoke and deodorizer. I had no choice but to tough this one out and I regret it. My son's eyes were burning and itched all night. Thanks HIE of Covington for a terrible stay and unfriendly service. Get rid of the smoking rooms!!!!
March 10, 2015
Rated 5.0 out of 5.0 by BobG1961 Clean, Safe and Comfortable
This property is clean and fresh looking, The staff is nice and the value was excellent for my stay.
February 27, 2015
Rated 5.0 out of 5.0 by CWil Great customer service and good breakfast.....
My family and I experienced great customer service from the time we checked in until the time we left. Room was very clean and comfortable. Breakfast was great and there was a nice variety. I would stay in this hotel again and recommend it to friends and family....
February 17, 2015
Rated 4.0 out of 5.0 by Belgian tourist good price/quality ratio
Coming in the late afternoon from Atlanta airport on our way to Charleston it was a very convenient situated hotel along the Interstate.
February 15, 2015
Rated 4.0 out of 5.0 by ECUPirates Nice stay
It doesn't look like much but it's a very decent place. The bathroom is larger than some HIE properties and bless them - the water pressure was awesome!
The room was basically furnished, clean and the bed was clean (no hairs) and comfortable.
Only thing I'd have to knock them on was the pitiful breakfast. Huge floor space and nice eating area but poor food selection. The pancake machine was broken, omelets cold (cheese was not even melted), and just not much to it at all. I had cereal because there really wasn't anything else worth attempting. Would have been good except the milk was actually frozen.
But breakfast aside I'd probably stay here again.
February 3, 2015
Rated 5.0 out of 5.0 by R.Monteiro Overall - a good experience
Nice front desk staff, clean and comfortable room, and bed.
I'll be back!
January 15, 2015
Rated 5.0 out of 5.0 by Tulsa dad Great bed and good hot breakfast and caring staff
Princess helped me when I called from Tulsa Oklahoma to insure that the room I reserved was held for my late arriving son and his very pregnant wife!! She was so so nice and promised the room would be non smoking !! And it was!! She is a super super employee and she should be told!! Everything went off perfect because of her caring help!!
January 9, 2015
Rated 2.0 out of 5.0 by Texas Rich It was Sleepable
It served its purpose for sleeping, the location was decent, the appearance of the Hotel coild usee some work and the breakfast was Subpar for this chain
January 5, 2015