Rated 4.0 out of 5 by 151
Rated 1.0 out of 5.0 by RL53 Disappointing Stay in Covington
This hotel was not clearly identified as a property under construction at the time of my reservation. The condition of the property was poor and extremely dirty. The staff offered no apology for the condition of the space and were not friendly. I have enjoyed most Holiday Inn Express properties but this was a big disappointment. I had heard that a new property is being built in the town so I imagine they did not care much about this current property.
February 1, 2016
Rated 1.0 out of 5.0 by istrainer Unclean Room Issue
My room was top floor next to elevator, first to be fair the hotel had a water pipe break so they are doing major repairs inside, so no business center and workers all around. My issues was this...stains on chairs, desk had a broken leg that was barely holding it up with staples coming out of it, the floor had PILLS around it and under it, along with candy and popcorn, the HVAC was Extremely loud, the closet door handle was being held on with velcro, the bathroom light hums at a very loud pace, towels were rough and scratchy, elevator was very dirty. Breakfast was limited and coffee cold and nasty. I also forgot to check my clock radio but someone set the alarm to go off at midnight just as I had started to fall asleep..
Positives....Staff at front desk at checkin was polite and nice, and the GM was also nice...Parking is great, easy and well lit.
January 23, 2016
Rated 4.0 out of 5.0 by daryl21 great place for a stop over
We used holiday inn express as a stop over on a trip from new orleans to charleston,s.c.,The motel is currently under contruction,however,when this is completed it will be a very beautiful place to stay. There are several restaurants within a 2/3 mile area,good for eat in or take out. All in all we enjoyed our brief stay tremendously and plan on stopping when ever we are in this area.
January 11, 2016
Rated 1.0 out of 5.0 by augusta1 No Hot Water
No hot water on first night. Staff uncooperative until we got corporate involved and then they moved us to another room on the second night.
December 30, 2015
Rated 2.0 out of 5.0 by Johnshep Very Disappointed
I was shocked by the complete lack of quality of these rooms. The A/C in my room was so loud and when I spoke with the front desk person about it the next day she rolled her eyes while never putting down her cellphone. Also, I had ladybugs all over my room everynight. It was completely disgusting and I am beyond disappointed.
December 24, 2015
Rated 4.0 out of 5.0 lazy front desk
At 11/20/15 I came back from work, tried to get a coffee down stairs, but all six Coffee pots were empty. Sure, its sometimes happen, so I did go to the reception and asked that young black lady, if there would be a possibility to get later some coffee?
She just said, oh sorry, but we do provide only coffee for breakfast. That's it.
Well, I know it is not true since it would be the first Holiday Inn worldwide which wouldn't care their guests and also this hotel provided all those days coffee, if this young lady wasn't on duty.
So, I asked again, are you sure there is no possibility that you guys brew new coffee? She just said, yep, tomorrow morning again. Well, she was also the one who did check me in 11/15/15, and she didn't care my Spire Elite Status. Normally if I get to any Holiday Inn, they offer me right away at least a water or something like this. I asked the Lady after I got my room key, if she wouldn't mind to get me a water? She looked at me for a moment, said then, sure. I mean, this lady simply didn't care her customers, so why she work over there if she is too lazy to do her job? The other staff were very helpful there. But if I come back later, I really hope I do not have to deal with this lazy butt again...
December 12, 2015
Rated 5.0 out of 5.0 by GraySyl Excellent location east of Atlanta for I-20 travelers
Unless you have need to physically stay within the city of Atlanta in conjunction with your travel on I-20, I recommend you consider the Holiday Inn Express and Suites in Covington as a great place to stay and still have reasonable access to Atlanta. We like to travel through the city of Atlanta as we travel toward the Atlantic coast so Covington Holiday Inn Express is ideal for us as we travel to the east. The folks their are very positive and provide outstanding customer service at every level from check in to use of facilities to the breakfast provided in the morning. Security is very good with little or no worry about vandalism of your vehicle.
We highly recommend it as a very good place to stay.
December 11, 2015
Rated 5.0 out of 5.0 by sanchez78228 My Stay
From check in to get settled in my room was approximately 15 minutes. I was off to sleep within an hour of driving up to the holiday inn. The comfort and expedite service was the main reason for this.
December 7, 2015