Rated 4.0 out of 5 by 81
Rated 1.0 out of 5.0 by Mefromchicago nonsmoking room reeked of smoke, hair in bed & bath
Even though they claimed it was a nonsmoking room, it smelled very strongly of smoke. There was LONG, black hair in the bed when I pulled back the covers to lie down, hair and eyelashes on the pillowcases, several hair on the hand towels that I hadn't touched yet, and hair in the bathtub. It was disgusting. I went down to the front desk and asked for all new linens and put them on myself. I would never recommend this hotel! It needs updating, and cleaning. In the morning when we left, a bunch of cleaning staff were right outside the front entrance, all smoking. Guests had to walk through a cloud of cigarette smoke to get to their cars. Very unprofessional.
October 27, 2014
Rated 1.0 out of 5.0 by joylynn684 Horrible Experience
Worst stay in Covington and I make several trips throughout the year. There was a bridal party that decided to party all night in the room next door. My first trip to the front desk at 11pm got one courtesy phone call. From there we made two more noise complaint calls and nothing was done to keep the music and screaming down. Finally after 2 hrs I went back to the front and had to lose my temper to get any reaction out of the staff from the front desk, who just called another person from the wedding party to handle the room. This was absurd!!! I have never had such a lazy, inconsiderate front desk staff. We could not go to sleep until after 1:30am and had to be up at 6:30am!!! I will never stay in this hotel again and no one else should either.
October 22, 2014
Rated 1.0 out of 5.0 by joylynn684 Worst Hotel Experience In Years
First let me say that I make frequent trips to Covington, GA and I have stayed in other hotels while there. This was the worst experience with a hotel that I have had in years!!! At first I was excited because I received a large room on the first floor. Sadly this turned bad fast as the room next door was having an after wedding dinner party in their room. I waited until 11:30pm before I said the party needed to quite down...I had to be up at 6:30am. I went to the front desk and asked about the noise policy. They made one phone call...the party continued. My roommate called the front desk twice, one nice called and one annoyed called...nothing was done! Finally after 2 and half hrs of listening to this I had to storm back to the from desk and lose my temper for them to only contact an outside member of the wedding party to get control of that room. It was not until after 2am when things reached an acceptable noise level. Do not stay here! The staff refuses to make unruling guests behave. The walls are paper thin...I might as well be partying with them.
October 21, 2014
Rated 1.0 out of 5.0 by PIN HEAD CLEAN ROOM AND VERY COMFORTABLE.
HOTEL WAS FINE. THE PROBLEM AND REASON FOR THE LOW RATING IS THAT THEY CHANGED THE BILLING AFTER WE HAD STAYED THE NIGHT EVEN THOUGH WE HAD ALREADY RECEIVED AND PAID A BILLING. BE VERY AWARE IF YOU STAY AT THIS HOTEL. THIS IS A NEW ONE ON ME. COMPLAINT BE FILLED.
October 15, 2014
Rated 3.0 out of 5.0 by Sonny357 Improvement Needed in Room temp and common areas
This is the second time I have stayed at this hotel and I feel the same...The common areas really looked dirty, the breakfast was okay at best, and the air temperature in the bed room never stayed constant. It was cool but as soon as the air conditioner turned off it was warm again. I will most likely not stay at this hotel again. The staff on the other hand are exceptional!
October 15, 2014
Rated 5.0 out of 5.0 by JVAG great staff
staff is very professional and courteous. if i need anything, they are quick to accommodate. room are alway clean and keeped up. if i need any extras towels or toiletries they will bring it to my room.
October 7, 2014
Rated 4.0 out of 5.0 by KA123 Great location
Great location and extremely helpful and friendly staff. The room was clean as were the lobby and outside commons area. I would recommend this location
October 7, 2014
Rated 4.0 out of 5.0 by Bill the Jumper Will stay here again.
Newer prop. Very comfortable bed. Quite. I'll try to stay here again.
October 2, 2014