Rated 4.1 out of 5 by 166
Rated 5.0 out of 5.0 by NHEU CUSTOMER SERVICE WAS EXCEPTIONAL FOR ALL
We recently blocked a number of rooms for guests attending our daughter's wedding weekend. From the minute we all arrived, the wonderful staff provided exceptional customer care to each of our guests...Robyn at the front desk offered to go to the grocery store for yogurt when our large group consumed the available supply at breakfast...and then offered her own container of yogurt to our daughter-in-law when we said a trip to the grocery was not necessary... GM Shelley was so gracious throughout the entire occasion meeting all the varied needs of our guests with warmth and hospitality...passing out welcome bags, patiently answering numerous questions, etc. SHELLEY AND HER ENTIRE STAFF ARE THE JEWEL IN YOUR CHAIN OF HOLIDAY INN EXPRESS HOTELS!!!
March 27, 2015
Rated 5.0 out of 5.0 by Dee-Jay You have to visit and stay here
Great experience excellent living conditions and quality staff. Very clean and professional environment. During my 22 years in the military if not the best hotel i have stayed in.
March 7, 2015
Rated 5.0 out of 5.0 by ConDean Everything was good
So good that we are staying there again this week.
We stayed her because of a bad storm-snow, sleet, etc.
Rooms and food were gereat and staff was very professional
February 25, 2015
Rated 1.0 out of 5.0 by Milman front desk staff inattentive
I have been a IHG rewards member for quite some time and have never experienced such a cold, unwelcoming arrival at one of your hotels.
We entered the lobby right at check-in time, waited several minutes at the check in desk while the staff focused only on their computer task they were doing. No one ever greeted us and when the lady (no name tag) finally finished what she was doing on the computer, she simply looked up without saying a word and proceeded to check us in. She probably said 2 or 3 words during the entire check-in process. Never a hello, welcome, thank you, etc
The hotel was otherwise average but overpriced.
February 19, 2015
Rated 5.0 out of 5.0 by jenlynatl72 A Quick Night Away
My boyfriend and I decided to stay for a night on Valentine's Day weekend since our friends band was playing the following night. We didn't expect much, but the hotel was wonderful. Great location to the square, but far enough you don't feel you are in the midst of all the tourists.
February 19, 2015
Rated 1.0 out of 5.0 by soldiermovingtodahlonega Good Breakfast and thats it.
I stayed for 3 nights and I had a bad experience. The suite was not big enough and the sofa was not a pullout sofa in which I was told it was. Room service did not clean my room 1 time while I was there. The day that they did come, they came late and we were getting our kids ready for bed. So I just gave them my trash and asked for more towels. Also the bath water was brown and the shower was loud.
February 19, 2015
Rated 5.0 out of 5.0 by Donna504 Excellent friendly staff
Alway enjoy my approximately twice monthly stays
Excellent friendly staff
February 7, 2015
Rated 2.0 out of 5.0 by Mason62 Rude staff, nice hotel
The man and woman working at the front desk were having private conversations in front of me and another man checking in. The woman completely ignored me, then when I asked the man about getting a room without any new carpet, she suddenly became interested in me, and shouted across the room "Ma'am, none of the rooms have new carpet! Nobody has had any allergies from staying in the rooms. All we did was change the furniture, no carpet has been changed!" She was hostile and, in fact, lied, because clearly the carpet has been changed. In any event, it gave me a very bad first impression. The hotel itself is nice, but the staff ruined it for me.
February 5, 2015